Unfortunately I can't recommend this firm. I do not believe the lack of transparency in their…read morecommunication regarding parts availability (I am carefully selecting my choice of words) and I am totally disappointed with what I consider to be unsatisfactory customer service. My refrigerator was not repaired and my dryer part was not ordered as they told me it was unavailable. I expressed my concerns to the company. My view is they got paid, moved on to another service call opportunity (with a new fee) and I have the impression "they don't care about customers." I don't consider the employee I talked with on the phone as professional... look at the photo of a "piece of tape which was the repair of a dryer button." Question...would you be satisfied? I was told they could not get the part (Kenmore Dryer) because it was unavailable. They advertise on the Internet as working on the Kenmore brand. I contacted two places which had the part in stock. I could write more (especially about the washing machine) but decide for yourself whether to use the company. I learned a $187 lesson...

poor customer service from the tech to management. waited a month for the parts to come in then…read morethey showed up with all the wrong parts. absolutely no customer service or care for the customer. I wouldn't recommend service Max to anyone.

Do not use this Man. Douglas K. Monroe came to my home to install a garbage disposal. I have a…read morewritten report from a real professional who advised me that the garbage disposal installed was either after marking or used. Mr. Monroe supplied the warranty company Armis and the company he worked through TARP with a picture and receipt of a garbage disposal however it is not the one he installed in my home. After installing the garbage disposal in my house it leaked water onto my floors I had to use mops and large wash towels I got the water from under my cabinet, I called him and he came immediately, I recorded the entire conversation with him from the time he walked into my doors. He advised me the garbage disposal was installed incorrectly and he had to get a part from Lowe's to correct it and would charge me $70.00 to install. Keep in mind he just installed this disposal the day before. After he left I called an appliance professional that I know and told him what Mr. Douglas Monroe had told me. I added him on a 3-way call with Mr. Monroe and recorded the entire conversation. After Jamar spoke with Mr. MOnroe and let him know that what he was telling me was BS Mr. Monroe agreed to come back with the part he purchased from Lowes and install it for free. He came back to my home and installed the part. I have this recorded and I have the receipt that he got from LOWES with his debit card number on it. He is such a Liar. From November 1 until I noticed water on my floors on November 15, his fix had been leaking under my sink and I had to call another company called Mr. V's Appliance to fix the leak. The technician name PETER that came out advised me the garbage disposal was used and could not be fixed and that I would need a new garbage disposal. I have this conversation recorded also. This technician advised my Warranty company that the garbage disposal was used and could not be fixed and they agreed to purchase a new garbage and pay for this company to install which they did. This leak caused the plywood under my sink to buckle. The technician from Mr. V's advised me that the company should have insurance that would repair my plywood since it was caused by the leak from Douglas Monroe however Tarp The appliance professional company that contracts Mr. Monroe advised me that Mr. Monroe told them a different lie. Do not use this Man. He is substandard. He has a bullying personality. I am going to write this review on every source that I can. DO NOT USE THIS LYING, INEFFICIENT man, he will mess up your job and lie to get more money out of you. I have every call with the warranty company recorded also with his company tarp. I have my call log where I called them 15 times and now I have reached out to FOX 5 consumer news to report this travesty inflicted on me. REMEMBER THIS NAME DOUGLAS MONROE. He operated under the name of MONROE APPLIANCE and works through or contracts through different appliance companies. This man needs to stop. I am a retired senior and it is sad that people like this will pry on a senior and cause damage and not own it.

Mr. Monroe responded promptly to my request for help. He was able to come to fix my washing…read moremachine on a Sunday and in the rain. He arrived on time as promised and the service call fee was incorporated into the final cost of repair. I am grateful for his help and the cost was a whole lot less than the cost of a new washing machine. I am pleased that the work could be completed in one visit since he had the needed parts in his well stocked van.

They treat me right. Never any issues and pricing is reasonable. Great bang for your buckread more

I've used Dennis in the past & he is very reliable. This time a line in my washing machine leaked…read moreand he ordered and replaced the part. Budgets are tight and his services were very reasonable. I will call him again if I need repairs!

Sergei was right on time and prepared with the right parts. Gave me the estimate before making the…read morerepair and showed me the what and why sort of speak along the way. Replaced the belts and pulleys in my dryer and it is as good as new. Best tip I can give is to send him the model number of your appliance so he can have the parts ready for repair.

oven repaired. work quality was good and a little pricey. Repairmen were professional and arrived…read moreon time. would have been helpful if parts was included on first visit negating a return trip.

Worst service every!!!! I brought dryer 3 weeks ago and it's already broken, the owner is trying to…read moreblame me for breaking the dryer. If I would have known this I could have brought an brand new dryer for an additional one hundred dollars at a reputable business. He offers an 6 month warranty but wants me to wait several days to fix dryer it's acceptable and very unprofessional. His excuse is " he is only one person" how is that problem? Please don't do it find another place I wish I would have

Purchased a used washer and dryer set from this place. On the 3rd load of laundry the washer…read morestopped workin. Poured water in, did no cycle and drained water out. I was left with a large load of soaking wet laundry. Called to tell them what happened since there is a 10 month warranty and was told "I'd never heard of this happening before" They're coming today to give me a new set so I'll update my review then. The owner was ok, kind of bothered me that he kept telling me he'd contact my husband in regards to delivery and servicing when I was the one making the purchase but I guess he's old school. Otherwise it was a great deal. **Update** So I got the new washer and they replaced the dryer for free so I'd have a matching set Seems like I got an upgrade as well though the washer is slightly smaller. Very nice delivery men and they kept their word. Other than the initial incident, I'd recommend them.

Great service. Great selection. High end reconditioned appliance was available the day i needed it…read more Definitely my go to in Covington.

The technician that came to my house was named Israel. He was top notch. He made us feel at ease…read more He quickly annualized the problem and explained what needed to happen to repair the refrigerator. He came back today with the parts and repaired the refrigerator. He checked it several times and cleaned up before he left. He was the ultimate professional. Thank you for sending him to our home. T Hill Major, US Army Retired

Mr. King was polite, on time, didn't have the part but got it within a day or two and got it…read moreinstalled on a weekend. Always our first call.

Able to get an appointment for an appliance repair in less than a week. Arrived on time with parts…read morethat were required. Finished promptly.

First for the positives, company is responsive, arrives on time, and is very knowledgeable and…read morecapable of diagnosing a problem. Now the negative, I had a gas range top with a defective wiring harness. To buy a replacement online, less that $70. Charge to replace by Igor, 20 minutes and $376 charge. Moral to the story, use them to diagnose, pay them their $70, and tell them no thanks to the repair and buy the stuff online and do it yourself. Very much a rip off but learn to play their game.

Really speedy response to my message (within about 5 minutes) and quick availability to come out…read more(about an hour after initial contact). Josh was great - on time, polite, and knowledgeable. He diagnosed the problem with my Maytag washing machine in a few minutes and had the issue fixed in about 30 minutes total. Definitely a great experience, and priced reasonably ($60 for the service call).