My first experience with PetSmart grooming started off rocky. I explained that I have a puppy that…read moreneeds a bath and a haircut over the phone. When I arrived, they asked if my puppy got vaccinated recently, which he did. So I had to reschedule to a different day. Over the phone they only asked about rabies shot and I have a document for that. I wish the staff asked ALL the questions over the phone. The extra trip could have been avoided. During my rescheduled appointment, I booked for an early morning slot. The staff explained it could take up to 5 hours, which sounds extremely long. I called other salons and they also said about 4-5 hours. I guess this is the normal time frame everywhere you go. The groomer did a good job but there are two things she did even though I asked her not to do. My requests are not to cut his eyelashes and I don't want him bald. I was hoping for short fluffy cut, around 1 inch of hair left. When I picked him up, I honestly thought they gave me the wrong dog. I was like telling them this isn't my dog. I had to check for my puppy's special markings to make sure it's him. The cut was so drastic compared to his long fur when I dropped him off. Overall, my puppy is safe, didn't get hurt, and clean. I wished the groomer didn't cut him too short and didn't touch his eyelashes. Overall, my take on PetSmart grooming is: 1) Make an account online. Book grooming through the website. That way you can see an estimate on pricing. Over the phone, they take a long time to pick up the phone. And they are not as detailed over the phone either. 2) Bring a proof of rabies shot at your appointment. 3) Your dog will be clean, but the cut isn't the prettiest. If this is important to you, book another salon that specializes in that specific cut. 4) You will get a text (and maybe a phone call) that your dog is ready for pick up. It took my puppy 4.5 hours for a bath and a haircut. 5) The good thing about PetSmart is that if you book online, there's plenty of availability. I called other salons and a lot of them are booked 2-3 weeks out. 6) The price I paid is comparable to other salons. I'd come back here again if my puppy needs urgent grooming. I don't love that the groomer cut his fur too short (and the eyelashes), but again my puppy is safe, didn't get hurt, and clean.

I brought my English Bulldog, Lilo, to PetSmart for a grooming appointment scheduled for 9:30 a.m…read more I arrived on time, but we were not checked in until approximately 9:54 by a different groomer, who told me that Lilo's assigned groomer, Virginia, had not arrived yet and that she did not know where she was. I left Lilo there expecting her to be groomed as scheduled. At approximately 12:50 p.m., I received a call telling me that they could not groom her. Initially, I was told that the reason was that I had apparently arrived at 10:00 a.m. and that the groomer had to work on other dogs. I explained that I had actually arrived at 9:30, which was the scheduled appointment time, and that the delay in checking in Lilo was because her assigned groomer was not there. At that point, I was given a completely different explanation: I was told that Lilo was aggressive and had charged at three different groomers. This was extremely shocking and concerning to me. Lilo has never exhibited aggression toward people or other dogs, and I have never been told by a groomer that she was aggressive or unsafe to handle. When I arrived to pick her up, a manager escorted me to the kennels because they said they were afraid of her. The entire situation left me questioning whether Lilo was actually unable to be groomed because of her behavior or whether there was another issue, particularly given the conflicting explanations I was initially given. I decided to give another groomer a chance the same day and was fortunate enough to find a small grooming shop in Pasadena that had an opening. I explained what had happened at PetSmart, and they proceeded with the grooming. According to the groomer there, Lilo did extremely well and there were no issues. I understand that groomers have every right to refuse service if a dog genuinely presents a safety concern. I would never expect anyone to put themselves at risk. However, I do expect honesty, professionalism, and clear communication--especially when the explanations for why a scheduled appointment was canceled change during the conversation. Unfortunately, this experience was extremely frustrating and disappointing. I needed Lilo groomed that day, and instead of receiving a straightforward explanation, I was left with conflicting stories and serious concerns about how the situation was handled. Based on this experience, I would not feel comfortable bringing Lilo back to this PetSmart for grooming.

Still a fan of Super Pets for crickets and super worms. I don't get here as often nowadays but…read moreheard they might be closing and half the shelves are empty. Not sure why business is down and it's weird to see the place like this. Please come and support Super Pets!

This was my favorite local pet shop that sold Lucy's pet salmon treats and my dogs' usual dog food…read more Also was good place to get feeders for exotic animals too for like snakes and lizards. Truly bummed they are closing the end of this month... Had good memories here coming here with friend picking up her dog from the groomers, walking my dog around the store, emergency pet supply runs, and looking at the exotic animals they sold. I'll miss their big sales they'd have twice a year also.

Stepped into this heavenly pet store w/ some friends today & we felt like we were in a Disneyland…read moregift shop but for pets!!! The many brands of wet food / dry cereals for the paws in your life! Annnnnd my wordy... the toys, bday pet gifts, and outfits for every season! I could go on & on. I was amAzed at every corner of this store. Marcella greeted us at the cash wrap station & we immediately signed up for membership! Cannot pass up a special deals day. Lol We were even encouraged to bring our pets into the store next time so now I just want to start asking neighbors if I can bring their pet into the store as a field trip. Haha Honestly enjoyed the store & I will be back at feeding times for the koi fish in the pond. Those koi's were such a tranquil friendly vibe.

Lots to love about the store! The koi pond at front is really cute as the koi are very acclaimated…read moreto people. The selection is great with the dried fish filets being my favorite and the variety of chicken. I ended up getting a dog biscuit, a duck and rice chew and some fish chew. Staff were really friendly.

We often board our dogs at Charley's. The staff is very caring and my pets are always happy.read more

We have had wonderful experiences boarding our beloved mini schnauzer with them. I can see they…read moretruly care about our dog, they are so sweet. I highly recommend them for pet supplies and dog boarding.

This is a review for the store owner's way of conducting business, nothing to do with the very nice…read morehelpful workers/teenagers. They were great and very patient as I walked around the store asking questions. 2 stars instead of 1 because at least after 30 days the fish are still alive, were not sick, etc. NEW FISH OWNERS BEWARE: Do NOT go here if you want any type of advice at all regarding fish. I came in for a single male betta, some aquatic plants, seachem stability and micropellets, and media / filter to get a 5G tank cycling started before actually buying the betta. He instead sold us 3 betta females encouraging us to start a sorority tank inside a 5G, that it didn't need cycling, and that I was going a bit far to buy so many things for "just one fish." Listen, I get you have to upsell and it was easy to tell I was new to the hobby. But I take things seriously, and once I got home and looked everything up -- I discovered the horrendous reality that the 3 female bettas were most likely going to attack each other and die within 7-10 days. Within 24 hours I had to separate them into tiny glass vases because they started chasing each-other relentlessly, bullying the smallest one, and it was extremely stressful. Maybe it's my fault for being talked into it because I had only done research regarding a single betta. This guy pretty much set me up for failure from the get go. Fast forward one month, I now have a 20G tank (recommended 5G per a single fish), it finally finished its FIRST full ammonia/nitrite/nitrate cycle, and I have a community tank of 8 harlequin rasboras, the 3 female bettas that I still have to monitor, a nitrite snail, and plenty of plants. Funny how if he really did give good advice, I would've come back tenfold for the good price and general cleanliness. But nope! I'm new to the hobby but have already experienced at least three stores other than Bob's that treated me better, had a better understanding of guidance about fish, etc. Extremely appalled by the type of guidance I got here. All about money this guy.

Great aquarium store! Staff are knowledgeable and helpful, store has everything you need for…read moresetting up and/or maintaining a tank, and selection of fish and plants is plentiful and changes regularly. If there is something you want, they can order it for you: I wanted an albino bristlenose plecostomus, and they ordered it special and is arrived within a couple of weeks. Fish are slightly more expensive than the big-box stores, but of much better quality and in much better health. I've been coming here for about 3 years and am a completely satisfied customer. I recommend this store in the highest possible terms for anyone who owns or is interested in owning an aquarium!

They did a fantastic job with the grooming of my Maltese and Yorkie! I am very picky with groomers…read morebecause I like my dogs to have a specific cut and look, especially during the summer, and most get it wrong. I showed them pictures of the cut I wanted and they delivered with an excellent outcome. Their grooming prices are very reasonable too. I highly recommend this groomer and will be a customer from here on out!

Pro Quick, cute cut, friendly and knowledgeable groomer. Did a great job! My Dog liked the groomer,…read moreeven after the bath and cut. Con Reception desk- not too friendly, maybe new? or language barrier? Ignore questions and a little rough with leash. Parking can be tough during mealtime due to surroundings restaurants.

Had a great selection of cat foods and the worker behind the counter was very friendly, informative…read moreand gave some great recommendations. Highly recommended checking out this place if you want some quality food for your fur babies!

Hours are inaccurate,…read more I came by here to get food for my pet as I saw this online, I came around the time it was supposed to open and even after waiting for 30 mins they never opened. Why post hours when you can't stick to them?

Mr. French has been grooming my dogs for over a decade. He is a nice, sweet, and kind person who…read morehas been so gracious and courteous with his service. He offers a great price, and I have never been disappointed with him. I would recommend him to anyone looking to groom their dog.

It is hard to get an appt at this place but he have the best price in town. I really like how my…read moreMaltese look after they get groom.