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    Hacienda Aquatics

    3.3 (96 reviews)
    Open 10:30 am - 7:00 pm
    Updated 3 months ago

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    The pellets that the owners should tell customers about, they let expire & sell at full price!
    MaryAnne H.

    I am NOT a bird expert nor a vet; however, I do have the BASIC knowledge of bird care. I wish I could say the same about the owners of this place! They don't have a clue nor do they care about the birds they sell. I hope the owners read my review, so they can be educated about birds. But I guess they would have to first care about the birds they sell... I wanted to "test" the owners on how much they know about the birds they sell so I told the female owner I didn't have any knowledge & if she can educate me. She FAILED MISERABLY! The owner said, "Birds are like humans - you have to feed them & give them water. If they stop eating, making noises, or shows signs of being sick, then they are sick. You give them seeds to eat, but it's too much protein, so give them peanuts and sunflower seeds as well." (Aren't peanuts & sunflower seeds giving them MORE protein? How does this make any sense?! SMH) When I asked her if the birds were tested for diseases such as, psittacosis or PFBD, the owner looked at me like a deer in the headlights. She had NO CLUE to what these highly contagious diseases were nor had she even heard of these diseases! One would think a pet store owner would want to sell healthy birds to customers! Her response: "The breeder knows if the birds have diseases or not." (Yes, because breeders aren't greedy like pet store owners! SMH) 1st of all, birds are NOT like humans! They have a VERY SENSITIVE respiratory system. Using every day household items such as candles, nonstick pots & pans, griddles, oven liners, self cleaning ovens, Febreze, etc. are toxic to birds due to their highly sensitive respiratory system. (Febreze even warns consumers to NOT use their products around birds!) Nonstick cookwares coated with PTFE are extremely dangerous for birds because they release toxic fumes when overheated. The owner did NOT mention anything about the dangers of every day household items. This is a VERY CRITICAL & IMPORTANT information to educate customers who are interested in purchasing a bird!! 2ndly, it's a natural instinct for birds to mask their illness. This is because they live in flocks & this is how they protect themselves in the wild. If one shows signs of illness, the flock will kick him/her out & s/he won't be able to fend for him/herself, hence the reason why they hide their illness. They will continue to eat, play, & act normal. Once they show signs of illness, it's often TOO LATE to get help. In order to tell if a bird is sick, you need to look at their droppings daily & notice any sudden changes with color, consistency, &/or odor. 3rdly, an all seed & peanut diet causes nutritional deficiencies & excessive fat, which can lead to serious health issues like obesity, fatty liver disease, heart disease, and a weakened immune system. A seed-only diet also lacks in essential vitamins & minerals, such as Vitamin D & calcium, leading to metabolic bone disease. Other problems can include poor feather quality, reproductive issues, & a reduced lifespan. Peanuts can harbor fungus which can lead to severe liver damage &/or aspergillosis - a serious respiratory illness that can be fatal! Pet birds should be eating a pellet diet. This has been has been scientifically proven & certified by avian vets. Pellets provide complete, balanced nutrition - ensuring birds receive necessary vitamins, minerals, and amino acids. For some reason, the owner of the store believes that pellets are only for birds that are weaning off formula! When I told her about my research, she told me that the seed companies does their research & knows what's good for birds! (That's like saying McDonalds food is healthy for us, otherwise, they wouldn't be selling it! SMH!) The owner also said that her store has been there for 20 years & she knows that seeds are what they should be eating! (Being there for 20 years doesn't make you knowledgeable on what birds should be eating! It makes you look greedy since you haven't learned, or even TRY to learn ANYTHING in 20 years - just how to make $$$ from selling birds to inexperienced customers!) 4th, the owner didn't talk about the importance of toys for birds. The birds they sell there doesn't even have toys in their cages! (How greedy & cheap can an owner be to NOT put some toys in the cages?!?!) Toys are crucial for pet birds because they provide essential mental & physical stimulation, & prevent boredom. Lastly, the owner uses corn cob litter in the cages. Corn cob litter can cause intestinal blockage if swallowed. They are also prone to bacteria & mold growth which can lead to various infections &/or aspergillosis. The companies have a warning label stating "DO NOT LET ANIMALS CONSUME" PLEASE, PLEASE, be a responsible pet owner & do your research BEFORE purchasing any pets! Obviously, pet store owners are NOT reliable sources as they are only in it for the $$$!

    the bird i purchased on wednesday, who i named juvia.

    i came in three days ago to purchase a parakeet as a friend for my existing parakeet i had at home. came home today to find it dead on the floor of the cage. the wings were clipped and the poor thing looked emaciated. i should've went right back the moment i noticed how skinny he was. really sad i had to write this, i usually never review places and have even bought from here many times before for my fish tanks. safe to say i cant return knowing the condition their parakeets are in. attached is a picture of the parakeet i purchased from them the night i took it home. you can see the 3 foot cage he was kept in with my other parakeet is large with lots of toys, and plenty of food and water. i can only hope that this will not infect my other parakeet, and that other bird lovers who would like to purchase birds go to another place. absolutely devastating thing to come home to. rest in peace juvia :(

    Glenn L.

    This place is your local pet shop store, specializing in aquariums, fishes, and all of your swimming pet's needs. They also have small critters available, like misc. hamsters, mice, rabbits, reptiles and birds. And all of their foods, cages and other needed accessories. Place is fully stocked, along with a wide variety of fresh water, and salt water fishes to choose from. Great place to come to for your fishy' s needs, just wish the owners would lighten up a bit and smile from time to time. It makes the customers feel unwanted and unappreciated, but they do say thank you when you pay. So I don't know if they have a history of being robbed or what. Been coming here for years, and haven't seen them smile once. Other than that, place is A-OK, 3 stars.

    Many fishes
    Steffi W.

    It is a good amount of fish here you can find anything from Beta to treasure to even turtle. it here the price is very cheap I would say but I'll compare to other places this place little dirty because it also have lizard and bird and other animals here. the sales people are very nice you could ask them anything if you have a bigger order you can ask them always for a discount which I like about the shop

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    Great people and family owned. They always say hi to my little boy and know his name.

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    1 year ago

    love the store over all. lots of animals to chose and look at. also got anything and everything you need for your animal.

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    Review Highlights - Hacienda Aquatics

    Some tarantulas, lizards, turtles, birds, rodents, scorpions, feeder fish, fresh waster fish and salt water fish for sale.

    Mentioned in 2 reviews

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    Valley Pet & Supply

    Valley Pet & Supply

    4.5
    (77 reviews)

    Infinity/10!!!! Meet Ashy! A hand tamed Cockatiel I purchased from here…read more The green flags I wanted to highlight about this place starting off is how friendly the staff was. I was immediately greeted by Molly who was very welcoming and super helpful with my questions. Letting me handle whichever bird I wanted to see and interact with. Her wife was also very nice and energetic and they both made me feel welcomed as if I knew them for years already. Even the customers here at this place were friendly. Also, I wanted to get a bird where a staff member is not trying to catch a bird in a small cage traumatizing them. Such as big box stores. You can tell these birds were handled with care, healthy and loved. Lastly, just the simple fact that they make sure the type of enclosure upon purchase is suitable for these birds is amazing. They care more about the birds well-being rather than making a quick buck which shows how the business owners actually cares about their live animals in which i respect highly for. Now, for red flags I found... NONE! Will definitely be purchasing here again if I ever decide to add an addition to the family! Thank you guys again, Valley Pet!

    I came in with my bf looking to buy some female rats. we're not new to owning rats n mice, but we…read morejust moved here n wanted to check it out. the guy working the counter showed us over to the rats. there were abt 7 in a little tank, all running for their lives (clearly haven't been handled/socialized). we asked questions abt if they were feeder/inbred n whatnot, but once I noticed the price, I was ready to walk. I was trying to excuse myself because $45 for a fancy rat is a little outlandish. but my bf fell in love w the baby so we took her anyways. the guy was a little pushy n convinced us to purchase a whole "package" for the rat...later we found somewhere else for ~$40 cheaper. 10 months later, out of our two girls, the one purchased from here is skittish and still gets nervous being handled. just be careful buying here

    PetSmart

    PetSmart

    2.7
    (129 reviews)

    Pretty sizeable PetSmart but I feel like the focus is more on cats and dogs than anything (but…read morethat's the case with many of these big box/franchise pet stores). It's located in the same plaza as Fukuya Life, Target, Old Navy, and Ross. Lots of parking but it can get quite busy with people walking about. They have mobile order through the PetSmart app for pick up later and you can stack points too with your purchases or unlock deals, as with every location. It's a clean location which is nice. The adoptable looked clean and comfortable and were active. Everything was organized and clean. The mice, hamsters, and guinea pig had clear eyes and were lively. Not a fan of the chameleon glass surfing and grasping at nothing, but I'm just not a fan of chameleons being sold to non advance reptile keepers either. I think I was just disappointed in the lack of goods for reptiles here, more so in comparison to other PetSmart locations. Only had crickets and no other feeder options, at least when I went.

    I visited this specific store to return a glass enclosure that was in perfect condition and had…read morebeen purchased approximately three weeks earlier, well within the return policy. The open cage belonged to my healthy chameleon (purchased from petsmart), who had passed away earlier this morning after experiencing severe breathing difficulties. While I cannot say with certainty what caused her sudden condition, I was concerned that the enclosure's limited ventilation may have contributed. The return itself was processed, however, what made this experience so upsetting was the complete lack of empathy from the female cashier during such a difficult moment. When I explained that my chameleon had passed away and that this was the reason for the return, there was no acknowledgment or expression of compassion. I was also asked if I had my receipt for the chameleon. We were already aware that the return period for pets had long passed, and we were not attempting to return her. In which she reminded us of that. Before leaving, I asked if the store had a simple cardboard box available (knowing that they do carry some for purchased pets) so I could place my chameleon in it. The cashier simply responded, "No," with an irritated/annoyed tone, without offering any alternatives or assistance. No effort was made to help. A response such as, "I'm sorry, we don't have any boxes, but we do have containers in aisle ___," or, "Let me check with my manager to see if we have something that could help," would have shown compassion. Furthermore, a simple "have a nice day" or something wasn't said. As a loyal PetSmart customer, I have always believed in your commitment to caring for pets and the slogan "Anything for pets". I wasn't expecting special treatment or an exception to any policy. I was simply hoping for a small amount of empathy and basic customer service during one of the hardest days of owning a pet. Ultimately, we left the store grieving the loss of our chameleon and carrying with us an equally disappointing customer experience. Losing a pet is heartbreaking on its own, and the lack of respect we encountered only made an already painful day even more painful. I hope this feedback is taken seriously and used as an opportunity to remind associates that kindness, empathy, and a willingness to help, even with kind words; can make a meaningful difference to customers.

    Hacienda Aquatics - petstore - Updated August 2026

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