Extremely inconvenient customer service. Lousy quality. The only reason I use this company is because it's the only option.

Worst internet service EVER! Been over a year since I've had their service. Internet is intermittent and when you call it takes FOREVER for them to answer in person with no immediate option for a human. Instead you have to go through all of their ads. Now on hold for past 15 minutes waiting for "said" human. Oh yah and the technician was here yesterday. Said some things were installed incorrectly, he fixed it. HA! If there is another option take it! read more

Very poor customer service. Not rude, but not trained or given the tools to resolve customer problems. When phone support cannot help, they toss the problem to on-site technician, who visits, and says he has no idea how to fix the problem, because Breezeline does not give him the needed service tools (devices or software). I have found the sales department to be a better place to start, if you have an issue. read more

This company is the worst! I canceled and returned the equipment that I had to pay every month (for years) to rent. Returns go to a third party facility in Texas and 6 months after I returned the equipment they contacted me to say I never returned the equipment. Breezeline says that if I can't prove that the equipment was returned then I have to pay $334. UPS can't track packages after 120 days. Breezeline waited 6 months and now I can't prove the equipment was returned. They refuse to do anything without proof and demand that I pay $334 for the equipment. What a scam!! These people are awful!! I wouldn't do business with them ever again. Save yourself the heartache. Find someone else to do business with. read more

This company installed new fiber in Concord NH and are offering some insane deals right now and I signed up. This company just came to Concord a few months ago. I read many reviews and I originally wasn't going to sign up because of the atrocious reviews. But everything has been perfect my first month. Speed of 1 gig is steady and I've only had 1 outage caused by a car hitting a pole on 1 occasion. Both times that I called customer service my call was promptly returned. So far....so great. $29.99 for 1 gig speed for 2 years is too good to pass up. Nothing to lose either because this company doesn't have contracts. read more

very very poor service. I've been a loyal customer since 1996. I have no internet service. It's taking them 26 days to come to test and change the wire from my house to the pole. We depend on the internet in todays world. We can't depend on Breezeline. read more

worst company ever... worst internet ever.. possibly even worse than when it was WOW. the last 6 months have been sheer c rap... today and 7 times going out is the last straw. don't ever use this company read more

Frustrated with the terrible service; getting knocked off the internet and poor quality. I called technical support (over an hour on hold) and was told there were "A LOT" of problems in the area that they would work on it. That was two weeks ago and service is still terrible. Atlantic was 200% better in terms of service. Looking for alternative service! read more

There isn't a category low enough to rate Breezeline. So a 1 star being used simply to post this review. Our residence is Barrington, NH. Just in the past month Breezeline Techs have been out to the house no less than 5 times. With each visit another issue rears it's head. The first Tech arrived. Did half the install, returned later that afternoon with another Tech. First visit 2 hrs. Second visit 2:00 PM to 10:00 PM. The system was being changed over to their new programming boxes, streaming system, new modem and remotes. Since this "change over/up date" NOTHING has worked without some issue attached. Phone in/out or totally dead. Internet in/out. Printers not working even though they have been reset and reset again and again. For the better part, when we have called the "Customer Service" person has been cooperative and scheduled a Tech by appointment. We pay an additional fee per month for in home service. On the other hand, 2 recent calls routed through the Breezeline Call Center were beyond helpless and extremely rude. If I had their names (which they would not give me) I would have requested they be shown the door. Sadly, do to the fact that our community governing body has selected Breezeline (Nee Atlantic Broadband, Metrocast) for our service, which is zero service, we are stuck with them until Barrington and surrounding communities take on ComCast Xfinity. Breezeline needs to step up and actually provide service. Service that is consistent working order. Anyone attempting to conduct business from their home ... GOOD LUCK ! JMP 7/30/23 read more

This company continues to fall short on basic requirements (like stable internet connections; helpful customer service). This is the only internet in the Alexandria region and they charge at least 27% more than the competition (like Verizon) for their internet products. Their connection, when it works, is good. But, the connection is erratic. The cost for this service is absolutely not worth it. read more

Absolutely awful. I've been getting packet loss on their service for months. They have sent technicians to my house four times and replaced everything from the modem to the line from the telephone poles. There's some problem with their infrastructure that they're unwilling to fix. Thankfully they no longer have a monopoly in my area so I'll be switching to a different internet service provider. The issues only started after their rebranding from Atlantic Broadband to Breezeline. Most likely they've been cutting costs to make a quicker return on their purchases of smaller ISPs. read more

Breezeline internet is the only real option in Northfield NH. I only get the speed I pay for .001% of the time. Got with tech support and after running through every idiotic option available they threaten me with a 140 dollar tech call if the issue was caused by me. I've been using them for years and I would pay tripple or more than I'm paying now just for getting what I ACTUALLY pay for. read more

I would give it a lower score if I could I hate this company more than this goddamn country. Every single time we've called our wait time is 2+ hours and it DOES NOT CHANGE no matter how long you wait for!!! We forgot to update our card for payments and IMMEDIATELY our internet was turned off. There is no end in sight to when it's coming back on though. The website is designed to sell and sell alone, there is no way to do anything on your account. I fucking hate this goddamn company, if there was any other company available in our town we'd switch instantly. read more

New customer! Got a quick install with hardly any explanation on what I have. And what do I have? Just about nothing! Most if not all the channels in the starter tv/net package you could get free with the correct antenna. You would think they would at least try to make a new customer happy. Maybe get more business down the road. As there is no other choice were I live, they don't have to give you s**t. You can bet I will use their net to stream what the hell I want from someone else! read more

way too expensive, tech support is horrible, and response time is no sooner than a week or longer for service.

Metrocast is garbage. The prices they charge for horrible service and slow internet speeds are outrageous! Another thing that annoys me is that they're the only cable provider available in Milton, can we say not fair? I've called, posted on their Facebook, and tweeted them about their awful internet speeds, it took months before I was acknowledged and they finally sent a tech out to do some "maintenance" but it didn't help. Finally abandoned cable all together and just kept the Internet, but I wish we had other options for Internet providers in the area, Metrocast sucks! read more

Honestly, you people fucking suck. Two weeks now dealing with a name change you people were supposed to deal with A YEAR ago. Getting through to your customer service team is asinine. You give people the runaround like it's candy. A name change form was supposed to be sent back in July 2021, my move date. Never got it. Calling repeatedly and trying to get the form for TWO MONTHS, and finally got it around the end of September. My ex and I made sure it was filled out and sent back. I hadn't heard back and thought everything was all well and good. I was horribly wrong. Your team is not dependable and clearly lost it. Now I'm getting harassing phone calls about a past due bill that should NOT be in my name with my information attached. I've been given the run around for almost TWO WEEKS now to try and get this nightmare resolved that YOUR company caused!!!! And NOW I'm being told, oh well it's in your name so your responsible. Bullshit. If you try and go after me I have every intention of dragging Breezeline through a legal fiasco. All of this could have been avoided if this was just taken care of to begin with. I did everything I was supposed to and y'all still don't wanna play nice. I have filed a formal complaint not only with your company internally, but I have also dragged both the FCC and BBB into this as well to make sure this gets taken care of. I'm baffled y'all are even in business. You get an F for effort, deceptive practices, lying to your customers, and simply not doing your jobs as you were supposed to. read more

If I could give less stars I would. Worst customer service, erratic billing, terrible service overall.

Never had an issue with internet when it was Atlantic Broadband. Now that it's Breezeline it seems like we have outages every other week.

Breezline get your shit together! Always having problems with my service and now I'm considering canceling

Atlantic broadband breezeline whatever the name is has went extreme on there prices not caring about us the customers way more expensive since metrocaste went to Atlantic broadband and covid hit us. Used to be affordable but not anymore well I canceled returned all equipment and had to put down a deposit of a 100$ for my DVR but once they received it they never gave me my 100$ they say they have no proff but I do I have the paperwork but hours wait to talk to a person. They supposed to call me when they look a little more into it but called during my work hours and didn't give a name or a number to resolve the issue once again letting me there customer that loved how affordable they were and how nice everyone is and never had to wait so long on hold so I work have a family but of course they don't care my time means nothing read more

Worst customer service ever. Internet connection is unreliable. Will go out for hours with no response from customer service. Would change if there were any other options in my area. read more

Worst company ever! They wouldn't come change out my broken old outdated modem that I was renting from them, I had to drive the short 2hours to my "local store" Then when I finally moved to somewhere Comcast was available, they were trying to charge me 50$ to come pick up their own equipment. And refuse to shut off my service until they receive their modem. WTF? I don't have to pay for services I don't want. You'll get your stupid modem via UPS I'm not taking 2hours of my time to bring it there. MY advice if there is any other service available to you even if it's dsl go for it. This company is the worst!!!! 0 stars read more

This is the most expensive cable company around. They try to say that do things for there long term existing customers like royalty programs and, such. But in reality giving sweet nothings. Like other companies they will throw you a bone once in a while, and give you free HBO or Showtime for a weekend. Unfortunately we don't have access to other companies like this, except dish. read more

This company is not interested in retaining customers, only getting new ones! I've been a Metrocast customer for a long time and when Atlantic Broadband took over they communicated how much they appreciated me. I was given a few great deals but for only a short term. My current deal only lasted 6 months and will then more than double in price... And I'm left with no real choices. In addition, each time I need to talk to customer service, I have to wait over an hour. I'm not happy, and will head over to Xfinity who recently came to Rochester. read more

I have had Atlantic broadband since they switched from Metrocast. First thing that annoyed me was my bill went up, then my internet signal started to drain and become almost non existent. Then my internet all together stopped working..... okay.....I call and complain, they bring me a new modem, all is well. 5 months later my neighbor has her internet connected and suddenly we are without internet again. I am told by the customer service rep that I will have to pay to have a tech come out to swap our modem again. I told them I would not be paying anything because their tech is the one that disconnected us, they reluctantly agree, and swap everything out for free. Flash forward to two nights ago (6 months later)and magically our internet just shuts off with no warning or reason. I call over again and I am told I need a new modem. I rush out to walmart and buy a brand new one. I call back only to be told it's not actually the modem; it's something else. So yesterday the tech comes to our house and cant figure out why the internet is not connecting, not to mention whatever he messed with causes our neighbors internet to drop as well, but everyone else on our street is fine Their answer is, theres something wrong, but we're not sure what, and we dont know how long it will be until we figure it out.... I was told by the tech when he left I would get a phone call at some point the next day.... Well surprise, surprise that never happened. When I called today to disconnect my service, not only was the customer service rep non apologetic, but even gave me an attitude and told me it didnt make sense that the tech would tell me someone would call. Thanks for nothing Atlantic broadband, you guys suck! Hello comcast read more

I don't understand how this cable company and all cable companies can be an illegal monopoly. We only have one cable company in Milton. Satellite doesn't have certain channels we want. So we have to have Metrocast. Metrocast has the worst customer service. You can't ever get in touch with someone. Then our basic went up $7.00 and they took channels away from us. When and if satellite gets better channels, I'm on board fast! ps. don't wait for a call back. They never call read more

MetroCast 75Mpbs/5Mbps Internet Service -- I File A 'Better Business Bureau' (BBB) Complaint.Oh yeah, forgot that the Internet was so slow had to upgrade to 75 mb. As you can see no where close. Oh forgot to say it's up to 75 mb. Now understand their rolling out 100 mb. So do I have to get that just to get to "up to 75 mb's"? that I'm paying for too. Sad that this is the only show in town. read more

Breezeline - Internet Service Providers Near Me - Rochester, New Hampshire

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We have been on hold for hours over a month trying to get through to service and no call back. Such poor service. TV not getting reception. Tech 2 weeks ago said it's lines and they would be here the next day. Still waiting read more

Expensive internet service with frequent outages and slow downs. Area needs a decent internet provider, Atlantic Broadband is not it.

Terrible channels, terrible service, terrible inter net. Just terrible all around. Why does this place have a monopoly?

My monthly bill went up by over 100% without warning. I attempted to chat with them online, but after waiting in a queue of 95 people for 50+ minutes, when it came my turn and I explained the issue Kayla simply disconnected. I then tried to call....but the wait time is over 1 hour to talk with an agent. Very frustrating! read more

This cable company is stuck in the dark ages! Overpriced and slow speeds even when paying their higher premiums for everything!

I live in Barrington NH. In Barrington NH we have the option of one for cable and internet. Few months ago I accidentally found a site in Barrington for all those that have and hate Breezeline. And for good cause. They make you wait 1/2 the time you have to wait before they give you the option of them calling you back. I saw that my payment for May did not come out. After over 40 minutes I received a call. It was from a foreigner. I am good with that. But in this case I could not understand her AT ALL. Usually they can find another way to say something. I was getting louder and louder when I kept telling her I just could not understand her. I was asking for date of next payment. she kept saying 336. I told here there is no month over and over mind you that has 336 days in it. finally she was saying 2/25. Then still could not understand her after that. I told her I did not want to wait another 40 minutes, can she give someone else the phone for only 2 minutes. She hung up. Breezeline has the monopoly and its sad how they have taken advantage. I believe someone else will off cable and internet in which case Breezeline may very well go out of business. read more

Atlantic broadband charges top dollar for cut rate service. Internet speed in the Barrington area is never more than 40%, and is routinely as low as 10-12%. If you have any other choice, you should ditch Atlantic broadband. read more

Tech support is very difficult to get. There is no email address to get tech support that I could find. Every time I call there is a 'higher than normal' call volume. I called two days ago for tech support with an email problem. I was assured by the automated voice that if I left my phone number, I would receive a call back when it was my turn. It is now two days later, and I still have not received a call back. I called again today. Guess what? There is a 'higher than normal' call volume. I did get a call back this time from someone who told me that I would have to be put in the queue for internet support help. I explained that I've been in that queue for two days, and asked if I could be put toward the top of the line. The answer was no. Finally I asked to speak to a supervisor (Jason). I explained all of the above, and he helped me work through the problem I had, patiently and politely. He is the only reason this is not a 'one-star' review. read more

I called to see if there were any deals or pricing for existing customers since I am paying $80 a month for 100mbs internet and i was thinking of switching to xfinity. I was told theres no deals for current customers and if I wanted to I can call when I'm ready to cancel service . So I set up with xfinity and I'll be calling atlantic broadband to cancel my service read more

Power went out a couple of days ago due to the storm and when we got power back we didn't have cable.The next day all my neighbors on both sides of me had their cable back but not me so I called the customer service 3 different time and none of them can tell me why I don't have cable.All the cable box does is flash green and all I get on tv screen is No Signal Status code 223,there are no lines down,everything is connected and cable company says they cannot send anybody out to check the problem because they have none available.I'm thinking we had a power surge when the power came back on because one of my TV's is not working which means that both cable boxes along with the tv got fried.Now I'm thinking I have to get new cable boxes along with a new tv for the bedroom.I just wished Metrocast could send somebody to check it out. read more

Absolute garbage service, if I could rate zero stars I would. I have one of the more expensive plans and my Internet is constantly cutting out at all hours of the day. They take advantage of the fact that they are the only providers of cable service in certain areas. For the almost non-existent service they provide they charge rates through the roof simply because, like I said before, in many areas there aren't any other options. Go satellite or choose another cable provider if you can, even if it costs a little more it's worth it, because metrocast is a company of crooks who prey on the very rural areas of NH and could care less if their service is even functional. read more

I would've given 0 stars if possible. Metrocast is the Helen Keller of internet service providers. I have gotten better wifi plugging my router into my toaster. read more