My family has been using Engel for years. Sadly, we reached out in advance of the recent January…read more25, 2026 winter snow storm to get a component replaced for my 93 year old mother. We were told the part was in and it would be replaced the Friday or Saturday at the latest BEFORE the storm arrived. My mother/I called on Friday/Saturday before the storm and Sunday/Monday during/after the storm. We only get voicemail and no one has called us back. We have tried THREE different numbers which all end at the same voicemail. However, our neighbor three doors up, who also uses Engel received a call back and has an appointment on Tuesday. They are getting a full heater replacement while my mother is only having a component replaced in order to control her fluctuating temperature. Unfortunately, without the new board, her utility bill has doubled! The lack of response and the unrealized and undelivered expectations for an elderly person who is trying to survive the winter with temperatures in the teens is unacceptable! Shame on Engel for the poor attention and customer service to a 93 year old woman's simple needs. Note: Engel managed her to this timeline, not the other way around.

We used their service through the Home Depot $8.88 Black Friday deal. Their tech was prompt and…read moresufficient.

My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Absolutely fantastic! Quickly assessed our problem, and fixed it on the spot. Tom did not upsell…read moreus; and a very professional and nice person. Tom have a customer for life!

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

Absolutely great service .Highly recommend.!!! We use Sila multiple times for heater and pluming .read more

Jason arrived on time. He saw an a/c Irregularity and fixed…read moreit simply. Jason and SILA are 5star.

Yanni came within an hour of me contacting him, and resolved our issue quickly. Highly recommend!read more

I cannot say enough great things about Yanni and Green Air! I would rate him higher if I could!…read more Yanni is HONEST, he worked as our partner, his pricing was very fair, unlike others who tried to rip us off with ridiculous quotes. He was fast and efficient, everything was quickly arranged via text. His team was excellent, hard-working and super polite. We took a chance on this small company because of all the great reviews and we are thrilled that we did! We are confident that you will have the same experience!

Len was incredible!!!!! Focused and methodical he addressed every problem, professionally with…read moreinformative problem solving narrative along the way. Because of how Len handled himself and solved my problems, I signed up for yearly service. Len is consummate employee AAA Brothers should be proud of. Paula was incredibly as well; accommodating and professional in her booking an appointment based on my immediate needs. Bravo AAA Brothers. You now have a customer for life.

Update: Owner…read moreresponds 15 months later to "correct" that yes they called at 2pm (the very end of the window then they were supposed to BE HERE) you know because people don't take off work to be home within those hours.... And then offered to help as if we didn't have to fix it then, 15 months ago. Sam is definitely making his grilled cheese...at night.

I have used Brett Sabol plumbing services for over 10 years. Being a widow and running a home…read moresolely can be challenging. Brett has always tried to give me the lowest possible prices throughout the years. He is always willing to do the best he can to work with you and your budget which is monumental in my situation. Brett responds immediately, arriving promptly and explains all the issues and the repair plan very thoroughly. I highly recommend him. Moreover, he is one of the nicest family guys I have had the pleasure of doing business with.

They originally came out to inspect the sewer with a camera, no problems. They said they couldn't…read moreget to the end so they needed to come back and jet it. After that the sewer backed up and leaked into the tub. At some point they just left. A couple days later, 15 minutes before the house inspection the sewer backed up again, filling up the tub with sewage. They were called to come snake it. Again, they just disappeared. A couple days later and it backed up yet again. Called back to snake it yet again. This time they talked to me, came inside and flushed the toilet and ran water. They let me know they were done and leaving. They left my gate open and my dogs almost got loose. They also left whatever sewage material they pulled out on the ground around the clean out leaving me to clean it up so my dogs don't eat it and it doesn't smell the neighbors out.

We had this company install our HVAC unit about 2 years ago, and were initially impressed with…read morethem. 3 weeks ago, we started having problems with the heat shutting off over night, leaving our house freezing cold as the temperatures dropped. We had a technician come out twice unable to figure out what the problem was. We spent TWO FULL WEEKS calling daily to ask to speak with a manager or someone in charge (our goal was to figure out how to troubleshoot the problem since the current technician couldn't figure it out), and not once did we receive a callback. At various points, the operators we spoke to expressed their sympathies and disbelief, that no one was calling us back, and repeatedly marked our callback requests as 'urgent.' After 2 weeks and no response, we had to call another company, who were able to diagnose the issue and fix it within 30 mintues (turns out Comfort Controllers incorrectly installed the unit in the first place). Luckily I was able to find someone to fix it, because Comfort Controllers still hasn't called me back over 3 weeks later; as far as they know we're still sitting in the cold, but it's clear they couldn't care less. Could not recommend this company less if you value communication, accountability, or work done properly.

Very disappointed in trying to schedule an appointment. First time was a no call, no show, now I'm…read morejust leaving messages and no one is returning my call to schedule a routine maintenance. A former employee was very nice to suggest that she would contact a manager for me to schedule the appointment. I might have to take her up on it considering what luck I'm having. Very frustrating experience. I would give zero stars but that's not an option :(