We found Susan on Yelp while searching for childcare and wanted to learn more about the au pair program. Susan is, hands down, the best resource at Cultural Care and we're so lucky to have found her! Susan is an absolutely wonderful resource for any au pair/childcare questions. She is incredibly professional, always follows up, and is a wealth of information. Susan helped us through the matching process and even provided guidance post-matching as we navigated our relationship with our new au pair. She was willing to talk things through and provided great information for us and our au pair. We cannot recommend Susan enough! read more

Susan is absolutely wonderful. She sticks by your side through the whole process. She was so helpful and I couldn't have done it without her. She helped me find a great AuPair and walked me through the entire process and even helped after. read more

If you are looking for an Au Pair in the SF Bay Area or surrounding area, I highly recommend and encourage you to work with Susan Wildeboer. Not only is she an amazing person but also a subject matter expert in the industry. Experience matters and Susan shines like a star! She has been with my wife and I every step of the way in the process creating a very streamlined, personalized experience. Her helpful insights add tremendous value and she is an absolute pleasure to work with. Susan, thank you for all of your help and support to match our family with a wonderful Au Pair! read more

This is a LONG overdue review for Susan. We were in a rush to get an au pair after my injury and I could not be more grateful to have been able to work with Susan to find our au pair in record time. She was extremely helpful, thorough, and supportive. It was a stressful time and she helped make the process as seamless, smooth, and as clear as possible. I would highly recommend trying to work with Susan if you can! read more

Susan was immensely helpful in helping us understand the au pair role as well as the hiring process. She met with us numerous times and provided outstanding care and information while we were interviewing au pair candidates. This was our first au pair, and so we had obvious questions and some hesitations, to which Susan responded with courtesy and respect. We ended up finding a great au pair that fit with our family, and I believe that is in no small part to Susan's input and guidance. read more

I was introduced to Susan Wildeboer through a friend when I was starting my au pair search. Susan impressed me with all of her specialized knowledge about the current candidate pool and was very quickly able to make recommendations about what might work best for my family based on her understanding of what I was looking for. Susan has been there for me every step of the way from the initial searching to now matching. I can count on her to respond quickly and provide helpful advice and have recommended her to several friends who are also looking for au pairs. Susan has made my experience so much better, and I'm so thankful to have her help! read more

Susan helped us so much in our journey to find an Au pair. She made the whole journey so smooth.

Susan has been incredibly helpful in my family's experience finding an Aupair. I called Susan a year ago right before the holidays, amidst a home remodel and expecting twins. I was overwhelmed to say the least. She held my hand, mentoring me on how to select and interview candidates. We found a wonderful match for our family and I know Susan's thoughtful, experienced guidance is responsible for that. read more

We worked with Susan during our search for an Au pair. Although we have decided to defer matching with an Au pair for now, we will definitely be working with Susan again in the future. This was new to us and Susan was instrumental in guiding us through the process. Given her extensive experience in the field, she had valuable and unique insight on how to achieve a great match. She was patient and responsive with all our questions and checked in with us frequently. She had detailed instructions throughout the process including creating our profile. We highly recommend Susan. read more

Susan is phenomenal!!! I was in such a time crunch to find my next au pair (2weeks) that I desperately took to yelp to get some help! Thankfully I came across Susan's page and wow was she such a game changer! She helped get my family profile setup in 3 days! That lead to us finding a new aupair in my area in 2 weeks! She is very knowledgeable and responsive, which is what lacked from the previous program I was with (aupaircare). I am very happy with my experience and service from Culture Care thus far. Thank you so much Susan you are such a life saver!!! read more

Services offered by Susan are of the highest quality you can find. We have experienced several agencies and others do not compare to the support she provides. She guided us through the process of finding an au pair and much more. Once we matched with an au pair, she continued to provide us support whenever needed in a very personable and timely manner. We always felt we had someone to turn to when we had questions or concerns about any part of the process. Her responsiveness and attentiveness to our needs made the overall experience great. read more

Susan assisted me throughout the process with everything I needed even though I'm technically located outside of her area of operation. I cannot recommend enough! read more

I was referred to Susan through a friend who has an au pair and she connected with me immediately and answered my questions. She got me all set up to start finding an au pair that fit our family. She had great ideas of questions to ask and was very responsive to all my emails. She really helped make the process easy for me, since it was all new. She would set up calls a few days apart to check in and gave me great step by step "to do" lists. I highly recommend Susan if you are looking for someone to help you find an au pair. We are so excited to welcome our first one in December! read more

Susan has been incredibly helpful in getting us onboarded as a host family. She is knowledgeable, proactive, thoughtful, and empathetic. We are grateful to have worked with her. read more

We found Susan on Yelp after being concerned about all of the negative reviews that Au Pair agencies have online. We now understand why she has 5 stars! She was incredibly helpful guiding us through our au pair search, including what things are important to highlight in your profile, what interview questions to ask the au pair, and how transparency and honesty are so important during the process. She was easy to communicate with and made herself available for urgent questions and conversations. I would absolutely recommend Susan for the beginning of any au pair search process. read more

A friend recommended Susan to us as we were thinking about getting an Aupair. The whole process from setting up an account, finding good Aupair candidates, interviewing the Aupair's and finalizing everything was so smooth and easy. We are very grateful for Susan's help. read more

Susan helped us find our current au pair and is the consummate professional throughout the somewhat rocky au pair visa application process during COVID. From the initial introduction call (to help us explore whether an au pair is the right option) to guiding us through the visa application process, Susan is always responsive and understanding. I recommend Susan for any young families looking for a fun and creative childcare option! read more

Susan Wildeboer was pivotal in getting our family set up with an au pair. She gracefully guided us through the process and has remained available whenever we need her. You are in good hands if you're working with Susan. read more

I had the pleasure of working with Susan Wildeboer and Cultural Care in finding our first Au Pair. Susan was amazing to work with - so professional, timely, kind, and thorough. Every time I had a question or needed some advice, Susan was there and so thoughtful in her approach and understanding of our family's needs. I was most impressed by her professionalism and her care. She was awesome to work with and I can't recommend her enough - if you are a family that gets to work with Susan - you are going to be well cared for! read more

Susan is absolutely amazing and found us the perfect Aupair for our family. I cant give her enough stars here!! I would highly recommend her to anyone else looking into the Aupair program. I was scared, frazzled, and sleep deprived when I began to look into the Aupair program. I am a single mom of an infant and a toddler and having stable child care was near impossible as it generally is and my situation made it worse as I live in the woods a bit far from town. I was impressed by her knowledge, she knew exactly what to look for in looking for a Aupair for me, living in the woods and a single mom. Not only did she know how to filter through profiles of Aupair and find a great Aupair, Susan went above and beyond and spent a great deal of time getting to know me and my family and our particular way of living and our needs. She coached me to help me write my profile and what to do and not do biased on my desires/needs. She was also very understanding. She was very clear about how the Aupair program works. She was very communicative and super responsive! She quickly responded to any questions I had at anytime no matter how small or trivial, it has been truly a delight to work with her. She found the perfect Aupair for us, and was always checking in to see how we are doing. I still contact her if I have any questions due to how knowledgeable and kind she is. Antaeres Antoniuk-Pablant, PhD read more

Susan found our perfect au pair on the first try! She sat down with me on zoom for an hour and really listened to our needs and preferences. She also helped me adjust my profile to reflect better who we are as a family. We thought it was going to be challenging to find someone given our busy and inconsistent schedule and having two kids under two, but we talked to several who were interested in us based on Susans recommendations. Our au pair starts in two months and we are ecstatic! read more

Susan was extremely helpful in matching us with our au pair. The process was completely new to us, but she guided us through each step of the way (literally - she wrote very detailed emails with step-by-step instructions to follow and even helped us complete our host family profile). If I ever had any questions, Susan was available by text, phone call and even zoom which allowed her to share her screen with me so that I could navigate the au pair website with her help. Also, she was able to provide us with a generous discounted price by using her services. We were also on a tight timeline to find an au pair, and Susan was extremely thorough, provided us with realistic deadlines and motivated me to continue my search until it was finalized. In the end, Susan's experience in the field proved invaluable, as her very first suggestion of au pairs based on our family's needs turned out to be the au pair we matched with in the end, who is currently helping care for our children. If you are new to finding an au pair, or even if you are not, I would suggest working with Susan to mind your match. Childcare is stressful enough, and Susan made it as simple as possible for us. Thank you, Susan! read more

Susan was so wonderful every step of the way. She was accessible, responsive and was the much needed guidance in our process to choose an au pair. She was able to give us a lot of information from her decades of experience and help us navigate the nuanced matching process. I'm so glad we found her! read more

Susan was amazing from start to finish. Even when we moved to continued to provide support and advice. Her knowledge is second to none and the wealth of experience she has in this field is endless. She is super responsive, genuine in her care and just awesome to work with. You are in great hands with Susan! read more

Susan is amazing. And I can't say enough good things about her. We have worked with her for years. She was our first contact years ago when we were thinking about getting a Au Pair and she was so patient, thorough and helpful in answering questions, finding the right match and making sure it was a great experience for the Au Pairs and the host family. This past year, we were with a different mistake and MAN COULD WE TELL THE DIFFERENCE. We are back with Susan now and the level of service, personable interactions and time make all the difference. Truly the best!! read more

Susan is truly outstanding. She welcomed my partner and I into the Au Pair program and helped us figure everything out. The coronavirus crisis hit in the midst of it all and we had so many custom and specific challenges. Susan was with us every step of the way. Susan makes the Au Pair program literally 3x as valuable as it would be otherwise. She is an invaluable resource but even more so a friend and mentor to having a great Au Pair experience. read more

This is our second year with au pair program and Susan has been great helping us along the way. She's very knowledgeable, resourceful and very friendly. If you are considering au pair program, she is definitely the person to talk to! read more

Susan was wonderful to work with and instrumental in the process of helping us in finding our next au pair. I have used other agencies in the past and her guidance through the entire process was so unlike any other experience I have had. Would absolutely recommend Susan if you are looking for an au pair! read more

We started our AuPair search on an urgent basis. Meaning, we didn't have the luxury of time for our search. We knew we wanted to go with CultureCare and that's about it. We had no idea on how the process worked or what the details entailed. Susan is knowledgeable, professional, and a a true expert. She was able to get to know my husband and I by asking the right question, meeting with us via zoom and FaceTime, and talking to us about our needs. She is skilled in personality learning and matching as well. She was also able to involve both my husband and myself in the the matching process. She then proceeded to do a lot of leg work for us, choosing a good variety of candidates based on our needs. After we selection our top 3, she helped us with the interview process by making sure we were asking the correct questions. She was able to remind of our needs. She helped us navigate the whole process with minimal stress and with kindness, compassion, and empathy. She is a good listener. We had chosen our AuPair within two weeks and had the process started as well. Our AuPair has been with us for 2 weeks now! She has provided follow up calls as well and making sure we have all the information we need. Susan was pivotal in us getting an amazing Aupair! Thank you Susan! read more

Susan is a top notch childcare expect. She helped us navigate the au pair matching process and gave us all the support we needed. We look forward to working with her again. read more

Susan is a wonderful matching specialist! Susan listens attentively, responds quickly, and is actively engaged. I would, without hesitation, recommend Susan! read more

We're on our 5th au pair and Susan is definitely one of the absolute best parts of the Cultural Care au pair program. We tried another agency in the past and it was terrible - we know how amazing Susan is. She's been with us for 4 our of our 5 au pairs. She's does a great job of staying in touch, helping our new au pairs meet other au pairs, planning fun activities for the au pairs, and responding quickly when we have questions or need her help. read more

Susan Wildeboer has been pivotal in helping me get the perfect Au Pair for my family! The current pandemic has created a need for more childcare due to schools closing yet at the same time, travel and visa access have been limited. With Susan's help we navigated all the obstacles and I now have a wonderful Au Pair in my home who helps with all the distance learning for my son and provides 45 hours per week of childcare so that my husband and I can do our jobs without distraction. I highly recommend Susan to help you get an Au Pair who will fit your needs. read more

Susan is well experienced, smart, and passionate Au Pair Expert. Susan was able to find me an excellent Au Pair within 2 weeks. She clearly understood my requirements, guided me through the match process, and I now have an amazing Au pair that is working great for our family. Thank you Susan! read more

We have been with Susan for over two years and loved our entire experience. She has been a great help to our family and looking out for the different needs and challenges that arise. I would highly recommend Susan if you are looking to get started with an Au pair. read more

We have had nannies for years, and switched to au pairs almost two years ago. Susan helped us through the process every step of the way and had good advice anytime we had issues. Susan has a wealth of experience and it's not possible to throw anything at her that she can't handle. As a result, we've had a great experience with au pairs and plan to stay with it going forward. I highly recommend Susan. read more