We just moved to Somers, and Somers Star Hardware has been so convenient and helpful. Because I am…read moreat high risk medically, we've been isolating as much as possible, only ordering online and going to stores where they've got no-contact measures in place. We were very happy to find out that Somers Star Hardware cares A LOT about the health and safety of all. My husband most recently needed his propane tank filled, and called the store to see what they'd be willing to do for a contact-free fill. The ladies there went above and beyond, with so much empathy and understanding. I was so grateful, I cried. (Yes, pandemic life makes me even more grateful for the good people working to make everyday stuff accessible and yet keep conditions safe.) Thank you so much, Somers Star Hardware, for your compassionate personal "touch" (of no touching! lol). We are huge fans of yours!

Purchased a new Weber grill from Somers Ace. Luke, the manager gave us a very competitive price…read more The grill was ordered; the store crew assembled it and delivered it right to our back patio a couple days later. Great service, will continue to support this local store.

Excellent service! I walked in looking for specific hardware for a bed that I purchased off…read moreFacebook marketplace. Justin greeted me, listened to my project and took the time to help me understand the missing pieces. I left with a small bolt to "check" the thread pattern and the confidence to finish this project on my own. Classic old time hardware store and great customer service. Go here before the big box store, they're welcoming and take pride in their work.

This is without a doubt, the cleanest, neatest, and most organized hardware store around. Nicole…read moreand her staff are very helpful, knowledgeable and friendly. She runs a great store and takes pride in how it looks for customers. My go to hardware place for sure.

Sadly this location is closed. A true loss to the community. This was not only a traditional…read morehardware store where you could find the unusual items you needed but also the people that worked there knew how to install whatever you purchased.

Carr is a smaller chain that merged with our beloved Brightwood Hardware in Longmeadow…read more Their merchandise and selection is great, and I like the fact that I don't have to walk miles in a store to find what I need. And all I have to do is tell a sales person what I need and they immediately find it for me. They offer many personalized services, such as replacing window screens, sharpening tools, etc., that larger stores do not. I'm hoping they maintain one special section of the old Brightwood store. It was this: whenever I needed a GOOD QUALITY screw or some unusual size, I could always find it. The problem with chain stores is that items like these are made of a lower quality metal and the heads tend to strip when turned too hard. Their new location is very convenient and there's more than adequate parking. And I like the fact that, when we shop here, we're supporting a local business!

Review Summary... Nice people, good selection, check the…read morehours before going, be prepared for a slight markup. Slightly more detailed... Overall the selection is pretty decent...it is nice to have a hardware store of this size in the area (It's significantly bigger than the Ace on 44 in Bolton). Their hours are quite limited, and have often left me running all the way to HD or Lowe's in Manchester for impromptu weekend warrior work...so definitely check their hours or call before showing up. Prices are also a tad high (maybe 5-10% on most things I have bought), but I easily save that in time and gas (when they're open). The parking lot is huge if that's a concern, so feel free to bring a landscape trailer if needed. The people working there are all generally nice, and have helped me load my vehicle with cold patch bags, etc. on more than one occassion.

As others said, the people are nice. However, going there is a gamble. I've left empty handed many…read moretimes and ended up making the trip to Manchester. The store itself is a time capsule from the mid 90's. Check out takes longer then it should because they haven't updated their debit/credit card reader in 25 years. You sign a paper receipt. Update for God sake! How much is a chip reader? Think of the unrealized savings on register tape, pens and time. Kidding aside, I only go there if I'm confident they're going to have what I'm looking for. We're talking rope, a hammer, can of spray paint or an extension cord. Anything else, I'm going to the Depot.

Excellent customer service! Ordered 3 ton of pellets on…read moreMonday from Squier after Robbins Garden in Oxford screwed me over since August. Squier had the product available and able to deliver Thursday!!!! Highly recommend doing business with Squier!!!!!

Best local hardware store in the area! Have never been disappointed in the service or the products.read more

Love this place Exceptional service from a local small…read morehardware store that had everything you need !

Bob at the counter helped us with everything we needed. Made suggestions, was kind and spent time…read moreshowing us options. Had everything needed in stock. Reminded me how awful Lowe's and Home Depot are. Keep this place in business.

Website for your misleading website clearly says 15% off for rewards members. I get in the store to…read moreget 15% off and I'm telling you need a coupon. I was never mailed a coupon. I've been a rocky customer for years and years. I've never been mailed coupons then I'm told you have to do it through the app never done anything through the app was never told I had to do it through the app. They got a pile of coupon right there they just couldn't take the 15% off to satisfy a customer. Nope the help has zero personality. I will be shopping at Home Depot or Lowe's for now.

Rocky's Ace Hardware in Vernon, Connecticut Stinks. This store really STINKS…read more I visited this store on Th-9-12-24, because I wanted a specific product. Their website said it could be ordered online, but then would not accept the order. The website specifically said that the product was in stock in the Vernon store. The product was not in stock. I asked to have the product ordered for me. I was informed me that the minimum quantity for an order was 48 items. I was not allowed to purchase a smaller amount. I asked if quantity for the store could be ordered and then put on the shelves so customers could purchase them. I was told they could not do that either. They have the product in their warehouse, they have a store, they advertise the product on their website, they say it's available at the store. It is not available at the store. AND they refuse to make it available. Why do they offer products for sale and then make it impossible for customers to buy them? Why do the Ace commercials claim prompt, courteous service, when I certainly did not get anything of the sort. And why do they expect customers to enjoy being treated this way? Do they really think they're going to prosper and profit by offering products for sale and then refusing to make the transactions? And then they tell me there's nothing they can do about it, that's just the way it is, but actually, IT'S THE WAY THEY MADE IT. I will, as much as possible, avoid this establishment in the future. Rocky's Ace Hardware in Vernon, Connecticut Stinks. That store really STINKS.