Our 2002 Volvo XC wagon died (or perhaps was merely mortally wounded) on July 3rd. We knew we would need a new car (one rebuilt transmission is enough), and I love my 2002 BMW 328i convertible. We test drove the 3 series AWD wagon, but it was too low for our aging backs. We also test drove the X1 (too small) and the X3 (not thrilled with the handling). Bottom line, the Allroad handles much better than the X1 or X3, has just enough ground clearance and seat height, and has all of the options (without the useless/annoying bells and whistles of some vehicles) that we wanted. A softball buddy has had Audi Allroads for the past 10 years and loves them, so we stopped in at Audi Concord on July 4th (not overly crowded that day....) We met Chris Montoya, the sales associate, and said we were interested in the Allroad. We explained that we were also considering the BMWs and were not in a position to buy that day, which was not a problem. He showed us the basics in the showroom and then off we went on a test drive. The test drive included specific acceleration, turning/road-handling/grip and emergency braking opportunities (unlike the BMW standard test drive). There was no pressure, and he followed up with a polite e-mail after we left. We returned Sunday, the next day, and Chris maintained his professional attitude during the next test drive (although he was probably salivating since we were obviously serious potential buyers). After the test drive, he asked if we wanted to talk numbers. He did not exert any pressure, and the entire transaction was pleasant and professional. He was conversant with Edmunds, TrueCar, etc. and knew their sales price numbers. He provided the dealer invoice and explained the rebate offers. We reached an agreement in about an hour. No high pressure, no bring in the "closer", no bait and switch, etc. We probably could have saved a little more if we had done the walk out, etc. routine, but the price was fair and we were happy. Katrina Grey, the finance manager, handled the paperwork. She was friendly and professional. While the paperwork was in process, Chris tutored us on the various tech aspects of the car. (A few changes since our prior 2002 car purchases....) We did not have our checkbook, but we drove our new car off the lot with a promise to come back and write a check on Tuesday (which we did). Overall, we were very happy with the overall experience, and we love our new Allroad. We would recommend Audi Concord to everyone. read more

I would rather have a root canal performed, than be pushed or sweet talked into a big purchase. I am so grateful this was not my experience at Audi Concord! If there were more than five stars available, I would give them specifically to Internet Salesman, Vincent Reed and Finance Manager, Alex Cheung. First let me say that I was not buying an Audi, rather it was a used Toyota FJ. I was alerted about the vehicle through Carfax. My mechanic cousin and I were not able to make it to see the car until less than forty five minutes before closing, on a busy President's Day holiday. Vincent was under the weather, but was so incredibly kind and helpful. He had the patience of a saint as my cousin did his mechanic look-over of the vehicle and asked questions. We took it for a good, long test drive, where again, Vincent was so patient. Vincent previously worked for Toyota, so he was very knowledgeable with regard to the FJ. Vincent provided me with information regarding the vehicle's original selling price and gas mileage. Never once did he rush me with or push me to purchase the vehicle. Rather, he treated both my cousin and I respectfully and simply provided what was needed to make an informed decision. Once I decided to go ahead with the purchase of the vehicle, Vincent gave me printed out options for a trade in for my vehicle and financing. I did not do either, but I appreciated knowing what my options were. My phone was dying, and Vincent hooked me up with a phone charger and offered coffee. Within minutes, I was seen by Alex, who took care of my payment. He was also very friendly and kind. He allowed me to have my check held for a couple of days, as I had not planned on buying a car that night. This allowed me time to move funds around. Alex was very efficient with the "paperwork" process, which was all done electronically, making it quite easy. Alex even shared photos with me of an FJ he used to own. It helped make me even better about my purchase. Before handing me the keys to my newly purchased vehicle, Vincent checked the fuel level. He asked if he could fill up the vehicle for me! Keep in mind, the dealership was closed and most of the sales people had gone home. We drove to the gas station and he filled the FJ with fuel before my long drive home. I was amazed by the level of customer service! read more

I am writing to formally express my extreme disappointment with the level of service I received from Nick San Pedro at Audi of Concord regarding the return of my 2023 Audi E-tron lease on July 31st. The pre-inspection was completed earlier in July, at which point I was made aware of a damaged front bumper and a windshield chip that required replacement. I promptly went through my insurance to have both items repaired. Additionally, I ensured that the charging cable and owner's manual--initially overlooked at inspection--were placed in the vehicle prior to returning it. When I arrived at Audi of Concord to complete the return, I specifically asked for Mr. San Pedro. Instead of assisting me directly, he sent a salesperson to collect the keys. I requested multiple times that he come outside to verify that the repairs were completed and that the cable and manual were in the vehicle. He refused. I again asked the salesperson to confirm that all information was correctly reported, and was assured it would be handled. When I requested a receipt, Mr. San Pedro initially refused, and only after I insisted did he provide one--making me wait nearly 15 minutes for what should have been a standard step. Now, weeks later, I have received a letter from Audi assessing nearly $6,000 in charges for the very items that were repaired or returned (the bumper, windshield, charging cable, and manual). This situation is unacceptable and entirely avoidable had Mr. San Pedro taken the simple step of performing a proper inspection at the time of return. To make matters worse, when I left him a message, his response was to ask me for receipts showing the repairs had been completed. This demonstrates not only negligence but also incompetence in his role, as his responsibility was to confirm the condition of the vehicle upon return. Despite following up by email, I have yet to receive any acknowledgment or resolution. I work in a client-facing industry myself, and handling customers in this manner is unprofessional and damaging to Audi's reputation. This experience has caused me frustration, wasted time, and significant concern about being unfairly charged for items that were resolved before return. I am requesting immediate clarification and resolution of this matter. read more

I bought a used 2019 e-tron at Audi Concord in October 2021. After months of shopping around for a electric vehicle to give to my wife as a gift, the difficulties of the chip shortage and overall strain on the market for new and used vehicles was really taking its toll on me. I went to Audio Oakland and other dealers around the Bay Area, and was having no luck getting a reasonable deal. I reached out to Audi Concord, and like all the other dealers they said they had no inventory and the new vehicles coming in from Germany would be priced 10% or more above MSRP (that's the market reality at the moment, unfortunately). Then, a few days later, they called and told me they just had someone return a 2019 e-tron that had been on a lease, and asked if I interested in it. Long story short, I ended up bying the vehicle. And having bought a number of new and used cars in my life all around the country, I can say without hestitation that this was the best experience by far. Tim Tyler was the floor salesman, and Nick San Pedro was the sale manager I dealt with: total professionals and absolute gentlemen from start to finish. From valuing my trade in, to pricing the 2019 e-tron, to negotiating a few extras here and there, these guys were 100% honest and above board. The market is difficult for buyers AND dealers right now, but this was the easiest purchase I've ever made and at no time was there even a inkling that they were trying to take advantage of the market conditions. I've had one service visit for the vehicle (for a software update), and the service department was also great and very accommodating. I recommend Audi Concord to anyone without hestitation. read more

VERY Pleasant experience purchasing my new Audi Q5! My 6'6" husband sat in the car to make sure he could fit days before I went down to test drive one. I followed up with my sister for a test drive and questions. Daniel greeted us when we first arrived. I made sure he knew I was also going to test other makes of car before making up my mind. He totally understood, and said no problem at all. The Jeep Grand Cherokee and the Ford Edge (Rated one point higher by Consumers) didn't compare for handling and smooth quiet drive. So it was no contest. I left after the test drive, still with no pressure from Daniel. After discussing my choice with my husband, I called Daniel back and asked for his very best offer emailed to me. He emailed, we liked the offer, then my husband and myself came back to accept the offer. Daniel was off that day, but he called Ryan, who was ready and waiting when we arrived. We filled out paperwork, and while the finance department got the docs ready, MY car was being detailed, and Ryan took us to a similar car to learn the inside electronics.... zero wasted time. Back to the finance department, for easy, pleasant experience..... he was so relaxed in there, lol. Then when Ryan took me out to my completely cleaned car, and ask if I had anymore questions, I turned back towards the showroom, and the entire team was waving and shouting congratulations!!!! We hadn't purchase a car since the year 2000, and we were very hesitant.... but Daniel, Ryan, the finance manager, and the rest of the team at Concord Audi made this the best, no pressure car sale I had ever had!!! read more

The service department of Audi Concord is truly outstanding! Alto Rechenauer, Service Manager, goes above and beyond to ensure quality service is provided. I had an oil consumption problem on my 2008 A4 that went unaddressed for months at another dealership (Sonnen). When I talked with Alto on the phone, he listened to my concerns, asked questions to gain information, and advised me about what he thought was likely the problem. I appreciated how he took the time to talk with me about the problem without dismissing it. Upon my arrival to Audi Concord I met Alto and he remembered our conversation, and he then followed up with the service advisor (Larry) about my car and the situation. Since it was a Friday and they were busy, I was given a loaner car for the weekend. As it turned out my car did not pass the oil consumption test and needed major repairs. I was contacted about the status of the repairs by Larry. Upon my arrival to pick up my car, once again Alto came over to me and informed me about the repairs. While the drive to Concord is about 80 miles roundtrip for me, it is well worth it, since I know I can trust the service department. Also, since I am coming from a distance, they have accomodated my schedule and provide an excellent loaner car for me. Throughout the entire process I knew that Alto's main concern was delivering high quailty service. They will do it right the first time -- no rushing, just to get the job done. The entire service department is professional and helpful. read more

Top Notch - this describes the experience from beginning to end with Audi Concord. Today we purchased an A6 3.0T from Alex Kludt and the team at Audi Concord - and we love it! This is our 4th Audi (S4, allroad, A4) and now the A6. Over the years, we have had experience with several other northern California Audi dealerships and I have to say this was absolutely and without a doubt THE BEST experience we've had. It started with a phone call as we were searching for a specific model and options package and were having trouble locating one in our area. Instead of trying to convince us to just take the long drive down to look at what they had in stock, Alex took the time to identify what we were looking for and find the perfect fit for us, before we drove down there. As a car and Audi enthusiast, my husband found Alex to be extremely knowledgeable about their products and their competitors' products and passionate about helping find the perfect Audi for us. In addition, all of the staff we interacted with from sales to finance to service were genuinely friendly, professional, knowledgeable and courteous and went out of their way to ensure we had the best possible car purchase experience. This dealership exemplifies the Audi brand and sets the bar VERY high for all of the other Audi dealerships - highly recommended! If we could rate it at more than 5 stars we would, Audi Concord deserves it! read more

I was in the market for something special, and having owned Audi/VW for the last 12 years I decided to look there again. I started on a mission to find one of the last remaining TTRS out there as production has ended. My first stop was Audi of Steven's Creek. I had done my best to forget my first experience there years ago, but I should have known better. If you have bundles of cash and don't mind having the sales person decide what is best for you, this is where you need to shop. Me, not so much. While in the showroom waiting for the incompetent sales person to relay my questions to his manager I phoned up Audi of Concord. I spoke to AC and made an appointment to see their one and only TTRS. I did not have high expectations, but there must be something in the north bay air. I had the best car buying experience to date. Everyone that helped me (which sounds funny to say at a car dealer) was extremely courteous and helpful, not to mention entertaining. Tom, was super kind and patient and very accommodating during the test drive. Mr. Lofano, the GM was knowledgeable and a true car guy. AC and Katrina rounded off the end of my experience with the numbers. No Games! No Pushing. No Manipulating. Thank you very much for an enjoyable afternoon. Definitely a place I will recommend to friends that are serious about a new/used car. Oh, and the TTRS, absolutely amazing! read more

Just bought a sweet 2008 TT from just about the coolest dealership I've ever visited! From start to finish Douglas Linden completely exceeded all of my pre conceived notions of car salesmen! seriously, really awesome job! I searched high and low for a nice car. I thought I wanted a BMW or a Benz and almost bought one but my good friend told to check out Audi before I buy anything...thank the lord I did because I almost made the biggest mistake of my car owning life! Audi is the better of the 3 German Brand's by FAR! Douglas Linden was able to stay away from bashing the other makes while pushing the Audi up to the top of the food chain in one awesome test drive! I had no idea the gas mileage these Audi's get...and the resale value...come on, its a no brain-er! Eddie Martz and Mike Lafano went the extra mile for me, I would like to thank them both for keeping the best most professional sales staff I have encountered to date. Katrina, the finance manager did not disappoint. She didn't waste my time and had a real passion for her product. I could tell instantly by the way I was approached that this was the a topflight organization. I could not have asked for a better experience and I will be giving these guys first crack at earning my business regardless of what I am looking for. AWESOME JOB! read more

I had a great experience at Audi Concord. My husband and I drove down after work from Sacramento to see a pre-owned Acura TSX that we saw advertised on their website. We arrived just before they were about to close and met with sales person, Douglas Linden. He was accommodating enough to take us for a test drive, look up the Carfax, offered us refreshments and stayed late to answer our questions. We let him know that we had another vehicle we were interested in and felt we needed to check it out to compare it to the Acura, but that we were very interested in the Acura, and it was our favorite vehicle we've looked at so far. He was not pushy at all and we exchanged cell phone numbers to keep in touch. The next day Douglas followed up with a phone call. After seeing the other vehicle, we decided the Acura was for us, but we weren't sure if we could make it work with our budget. Over the next few days, he worked with us to help us find a way to make the vehicle fit into our budget. By the end of the week, I was driving the Acura. The rest of the staff was very friendly and none of the staff, including Douglas, seemed like the stereotypical "car salesman". They were normal, nice, friendly, and not fake or pushy. I would definitely recommend doing business with Audi Concord. read more

My wife and I just picked up a new Q5. We had driven several cars at various dealerships but we're drawn to Audi, (we have never owned an Audi.) Our dealership experiences were satisfactory at most dealerships and excellent in a couple. However, the experience we had at Concord Audi was very unexpected and delivered a WOW level reaction from both of us. Jeffry Fallas was patient with us through the process which lasted a few days as we continued to look around. I was impressed with Jeffrey's follow up skills, striking the perfect balance of attentiveness, and persistence, and he always made me feel that matching us to the best car for our family was his top concern. Jeffery has been amazing with all of the post-purchase issues. Our deal wrapped up just before the dealership closed. To be sure we drove away with a full tank of gas, Jeffrey drove the car or fill it up while we did paperwork. We couldn't find the iPhone connection so he went to Fry's and bought an adapter for us and has given us one on one training on using all of the cool electronics. I recommend Audi of Concord highly and suggest you ask for Jeffrey Fallas. He will exceed your expectations of what a luxury automobile purchase experience should be. read more

My experience at Audi Concord was awesome! I have been looking at the Q5 for some time and was so excited last night when I drove mine home. I own my own business and leasing is the best option for me and my family. I worked with both Daniel and Codi and one of them was always available to answer our questions during the searching and leasing process. As I was car hunting I visited several dealerships in the bay area and was never treated nearly as well as at Audi Concord. I truly felt like they valued me as a customer and wanted to build a great customer relationship. They were both informative and helpful along with being extremely professional and not pushy! Their follow up was wonderful and they really listened to what we were looking for with respect to the car and the type of lease that worked for our family. They found us the perfect car and brought it over from another dealer. I have no doubt that they will be there should any questions or issues arise during our lease. If you are hunting for a great car I would certainly check out the Audi as it offers wonderful features, drives awesome and looks gorgeous! Stop into Concord Audi you won't be disappointed. Ask for Daniel or Codi they are both A+!!! read more

I had a great experience working with Mike Kim in the sales department. Here's an email I sent to him recently and it says it all: Hi Mike I've run a few sales teams over the years and am typically disappointed in the caliber of rep that I interact with. Thank you for being super responsive and astute. I contacted 5 different Bay Area dealerships about the Q7. You were the easiest, most professional and personal salesman that I interacted with. There are only two reasons that I am leasing elsewhere: * The dealership in SF is on our way home to Marin from SFO * My wife has, just recently, made her preference for a white exterior very very well know to me (this is why the lower prices on the black vehicle would not matter). I've told her it is absolutely not possible. Surprising her with a white Q7 will definitely have a positive impact on our day. Thanks again. If anything changes I will let you know immediately. Otherwise, you will be the first person that I reach out to when my S4 lease expires a year from now. Sincerely, Philippe Violette read more

I have been driving a 2008 Audi A4 for the last 3 years and with my lease set to expire I was ready for the 2011 A4. I spoke with most of the Bay Area dealerships and had less than pleasant experiences. I was ready to purchase a car from a dealership in the South Bay when I thought to see if the Concord dealership had opened...it had! I called Audi Concord and spoke with Michael. I know that car folks don't like to do business over the phone, and always hit you with the "come down to the lot" line. Michael gave me a competitive offer over the phone, and when I went down to check out the car the offer didn't change. I was greeted by a kind staff eager to make my experience a pleasant one. The sales staff was awesome, informative without being pushy. After I bought the car I received a follow up call to make sure that everything was ok, and it is! I really like my new car; stylish, functional, nice technology, great look. If you are looking for an Audi, give the new guys in Concord. They are willing to work deals and let you make a decision without pushing you around. read more

I bought a car on Friday (4/11/14). I was looking at different cars and I ran into Audi Concord by mistake. After driving around the car lot I had found a car I had been interested in for awhile (Ford Focus ST). The dealership was closing at the time I had got there but, I still got a salesman to help me out with what I was looking at. Chris Montoya was very helpful and went and got the keys for me so I could look inside the car. He even let me take it out for a test drive. We had talked a little bit about the car and he was helpful about the information on it. Chris called me the next day to follow up with me on the car and wanted me to come in and talk about the car. The following day I bought the car. Chris Montoya was very friendly and treated me like we were friends. This is my first time buying a car off a car lot and I found this to be a very good experience. I would recommend anyone to check out there dealership if you are looking for a car. Talk to Chris Montoya. He will help you out and treat you with the respect you deserve. Thanks a lot Chris. read more

I just had the best car purchase experience at Audi Concord this past weekend and I want to give a big THANK YOU to George from the Sales Department for helping me find my Certified Preowned 2014 Audi Allroad (in Moonlight Blue). Everything from the initial meet-and-greet to the test drives and the eventual buying experience was first class in every way. The staff at Audi Concord were friendly and made us feel most welcome during our time at the dealership. George really knows everything Audi and it was a tremendous learning experience to go over all features of the Allroad. He was great in going over the numbers when it came to financing and he was with us every step of the way. Also, a big thank you to the Finance Department in getting all the paperwork in order and making the purchase experience as smooth and easy as possible. I LOVE my Audi and I'm looking forward to hitting the road first thing tomorrow morning. Thank you, Audi Concord! You've set the bar extremely high for everyone else! read more

I had such a wonderful experience buying a used car from Audi Concord. I spoke with Tim Tyler about a used Lexus RX and set up a test drive for the next day. Tim had the car ready for me to test drive when I got there and after I took it for a drive myself he took me for another test drive so I could ride as a passenger and that was really helpful. Since the car had 100k miles I wanted to get an additional inspection, which they had no problem with me doing. The mechanic didn't find anything that wasn't already disclosed in the original inspection. I found the reports from Audi as well as all the information given to me by Tim Tyler to be really transparent and honest. I was able to do the test drive, inspection, trade in, and purchase all in a day which was great since I was coming from a few hours away. Each time I came back to the dealership that day someone was there to make sure I was being helped and I really cant say enough about Tim and how easy and enjoyable he made the process. read more

Some dealerships do the right thing. Audi Concord -- and specifically General Manager Eddie Martz -- is one of them. Back in 2019, I bought a pre-owned vehicle from Audi Concord as a gift for my wife, who had just reached an important personal milestone. It was a meaningful purchase. During the prep process, a detailer accidentally cut the front seat. The dealership repaired it at the time, and we drove away happy. Fast forward to 2026. The repair gave way. I'll be honest -- I wasn't sure what to expect when I stopped into the dealership. It had been years. But Eddie listened. He didn't make excuses or hide behind the clock. He looked into what happened, acknowledged that the original repair hadn't been done properly, and told us he'd make it right -- no charge. That kind of accountability is rare. Eddie treated us like people, not like a liability. If you're looking for a dealership where the leadership actually stands behind their work -- and their word -- this is it. read more

Thank you to Adrian De Jesus for an excellent client focused experience in purchasing my new Audi Q5 at Audi Concord. During the entire process, from test driving cars to the purchase he was helpful, no pressure, and professional. He was knowledgeable about the car and promptly answered my questions. I am also impressed by Adrian's availability after the purchase for follow-up assistance. Thank you also to Jarod, Audi Concord Technologist, for his prompt assistance in patiently working through my technology questions. Finally, Kris in Finance made that part of the transaction smooth and seamless. The dealership and their staff made me feel comfortable as everyone I saw wore masks at all times, maintained 6 feet of distance and took Covid-19 precautions very seriously. There was hand sanitizer on every table and cars were marked that they had been sanitized. Based on my experience this week at Audi Concord, I will return to Audi Concord for a future purchase. read more