Sale man David Rios was awesome in helping me find the exact car with all the right interior finishes and a Manuel transmission. David located the car and made arrangements for me to purchase it, he even picked me up at the airport when I flew in. The overall experience was great and I highly recommend buying from this dealership. Joseph in finance took care of all the paperwork so that when I arrived it only took a few minutes to finish everything up. Will buy there again....... read more

I remember looking for my Audi A4 wagon here, they tried a lot of bait and switch. After getting frustrated with all the games and test driving cars I was uninterested in, I found what I was looking for...IN PASADENA. In addition to the the poor customer service, came harassment calls asking me if I was still interested in another car?, if anyone else in my family was interested in a new car? just very tacky and unprofessional. read more

What a great experience. We bought a 2015 CR-V there yesterday. Addison, our salesman, is an honest guy not an annoying aggressive salesman like others we encountered. He was upfront about everything, answered all our questions in detail, was responsive, and did not pressure us with add ons we didn't want. We got a fantastic deal and financing at a lower rate than I thought possible. The gentleman who helped with the paperwork was quite pleasant as well. A pleasure, highly recommended. read more

Had my windshield replaced and when I turned my wipers on they make a thudding noise bc they were installed incorrectly. The right windshield nozzle spray doesn't even work anymore. When I called my local Audi Fremont service location they were more than accommodating and even tried to call into the seaside location (where I had the work done) and try to get me a reimbursement to get the wipers and spray nozzle fixed but Audi seaside refused. I ended up just paying out of pocket to get it fixed at Fremont bc I don't want to deal with the hassle of Audi service at Cardinal way seaside. The least they could have done was check the wipers worked when they replaced my windshield so I didn't have to go through this running around to get them fixed. Probably the last time I take it to this seaside location. read more

I expected better. From start to finish, excruciating, poor service. 1) lack of communication, the person you want is most likely "at lunch" and don't expect a call back 2) No respect for your time. It took 1 hour and 45 min just to drop my car off 3) The repair work was not done when I came to pick up. 4) I gave them a chance to redo it and make things right, they declined. Final result, I spent hours of my time to get my car back in worse shape than when I dropped it off. I can't wait to get a BMW. Or even a Honda for that matter. read more

I have to say Demar Riley was a wonderful salesperson in my recent purchase of a used car from Audi. He was knowledgeable, friendly and a true gentleman. He made the stressful experience of buying a car fun. He was not pushy at all and I truly respect that in a salesperson. Thank you Demar! I hope to see you again soon! read more

Purchasing a new vehicle can be overwhelming and after shopping for a new car at Fremont Cadillac, my experience quickly became the worst experience I've ever had...hands down. However, following a lead on a different vehicle from Audi in Monterey, my shopping experience went from horrible to absolutely phenomenal. From day one my sales rep, Adnan Alrawl, was a true professional and graciously showed me what a true car buying experience should be like. Adnan was extremely patient, courteous and went to any length to answer any questions I had. In between shopping other dealers Adnan continued to check in with me but was not overbearing. I rarely leave reviews, but felt compelled to do so after the superior level of service I received from Adnan Alrawl and Davin Sanford at Audi Monterey. This is the second vehicle my household has purchased from Adnan and Monterey Audi and we are now looking at a 3rd. read more

Audi Monterey performs the best service they treat their customers like royalty get you in and out really quickly thank you Audi Monterey Peninsula read more

Made a service appointment by phone. The staff was friendly and engaging. Car was ready as promised, on time. Also informed me of a potential belt that should be replaced. Added that to the service. Left in a clean car. Thank you. read more

Always great service and friendly help from service, reception and sales. Work done on time and complete.

STAY AWAY!!!!! If I could give this dealership less than a star I would. They are a mess! The salesman, Davin, lied to my face when I leased my Audi, causing me great distress. The staff knows NOTHING of customer service. Their idea is to tell you how to do everything for yourself. Not one of them offers to help you, only instruct you what they think you are supposed to do. No one at this dealership takes responsibility for doing their job with the exception of the service department. Their dealership looks like a homeless camp with papers and stuff piled over every desk and shelf. They do not even dust the cars on their showroom. The managers in charge hide behind their female staff members to avoid responsibility. You will be left out in the cold and it will cost you hundreds, months and stress. SAVE YOURSELF AND STAY AWAY. read more

We did a special build order for a new A4 Quattro last September. Doing a factory build from any manufacture is never a quick process. But, we did it! A special thanks to Davin Sanford, our sales Manager. He steered us thru the entire process and helped expedite the car thru the last couple weeks before we took delivery. And, kudos to Scott in the finance office for his explanation of our options. My wife and I really enjoyed our time with Davin and Scott. We shared stories and had some good laughs. Buying a new car can be a bit stressful, but these guys made us feel comfortable and relaxed. That's how it should be, way better than the high-pressure dealerships up north. The new A4 is a technological masterpiece full of functions designed to enhance the driving experience & pleasure of a really fine machine. Audi has done an amazing upgrade to their cars. The bar has been raised. We're a couple of retired folks, Davin's thorough explanation of the car's features and its operation really helped us understand how stuff works. Much appreciated. Oh, and when we arrived the car was waiting for us on the showroom floor with a full cover, ready for its grand unveiling, that was really cool! Nice touch! Monterey Audi treated us great. We're very happy to have purchased our new car from them. read more

Bought my A6 from Davin (excellent) and he arranged our factory pickup in Germany (excellent). Since then, I've had all my service done by the dealer (also excellent). So far, Audi Monterey has been first rate. read more

I was on my way to Monterey car week when my MMI unit went out on my RS5. I called 2 other dealerships to try and get in last minute and was turned down. Davin at Monterey said to bring it in immediately and they would try and fix it. I was there less than an hour and fixed and on my way to the car show. Great service... read more

I drove 2 hours to this dealership as I was able to work out a great deal. Spent another 3 or so hours while they put together all the paperwork, test drive, meeting with the finance person, etc. This began on January 6, 2018. Today is February 23, 2018 and we still don't have a bank to make any payments too. We were told to call the bank which we did. The bank said they never received anything. Then we've been getting the runaround from the dealership ever since. And the last I've heard is when can we come back down to the dealership to sign the paperwork. REALLY? Do you really think I'm going to WASTE my day to come and sign paperwork again? 2 hours each way plus any traffic we will hit. Audi Monterey Peninsula really dropped the ball and REFUSES to take ownership for their mistake. I've done everything in my power to make things right, but this is NO WAY to run a business! read more

Several frustrating dealings with the service department, I don't plan to go back and will most likely cancel my contract with them. A few times when buying the car from this location they gave me false or conflicting information. One example is saying their interest rate would be better than my credit union (or anybody else) they even showed me numbers, but I called my credit union myself and what they offered was much lower than what the salesman showed me and significantly lower than Audi's rate. Very frustrating and makes you have the feeling like you've been lied to about everything. read more

A couple months ago, my 2005 Audi A4 died which put me in the spot of needing a new vehicle quickly. Living near Santa Cruz, I began at Audi Stevens Creek which lived up to every negative stereotype about the car-buying process. Evasive about pricing, condescending when presented with online calculator data, rude in an effort to close the deal fast. Nothing about the interaction was intended to build a relationship or respect the customer, they just want to move as many cars as possible to Silicon Valley buyers who don't have time to do homework. Contrast that with the experience at Audi Monterey which tracked down the exact car I was looking for, offered very competitive pricing, followed up often and respectfully during and after the buying process. Davin and Joey were excellent throughout and have even been patient with my inane questions about different features of the A4 several weeks after the sale. If you're interested in working with a dealership that understands how the car-buying process has evolved and respects the knowledge and needs of the customer, I'd highly recommend making the trip to Audi Monterey over the other options closer to the peninsula! read more

Wife and I were looking for either a Q7 or Q8 to lug our dog around, we were set to buy a Q8 at another dealership but had to wait as it was a holiday and had to come back the next work day to do so. That gave us a day or 2 to contemplate our purchase as it wasn't the fully loaded Q8 Prestige we were looking for, it was a Premier Year 1 only. I had remembered a 2019 Q8 Prestige I had saved in my autotrader app when I first started looking and didn't think it was still available. I called Amanda Smallwood at Monterey and happily it was still available. I called the other dealership immediately and cancelled my purchase. Amanda answered all my questions via phone and sent me details to my email for things I wanted to know about the car. Luckily, it was only $800 difference from the other lower level Q8 we were looking for so I felt it was worth driving 2 hours to Monterey to check it out personally. She was not available that day but ensured she had Alex to help us out. We came in to friendly greetings and Alex helped ensure he answered all questions we had on the Q8 Prestige and test drove. He was very friendly, knowledgeable as well as a car guy too. We spent a lot of time talking car stuff and performance stuff, being a car guy myself. We ended up getting the Q8 and the dog has been very happy with it. One of the most comfortable vehicles to drive in, quiet, solid, actually drove better than my previous Porsche Panamera 4S. Amanda takes the time still to contact us to see how things are going and check to see if were happy with the purchase and the car. Monterey Audi, nice small town feel there, nice folks. read more

I recently took my Audi A4 into the dealership after having a strange sound coming from the engine. I knew it wasn't a good sound and the car was a 2009 with only 36K. It was just out of the factory warranty. I was working with Sherri whom was helping in the service dept. She was absolutely the best as she did everything she could to help get my car fixed. The engine ended up having major issues and she ended up getting the whole engine replaced under a "good-will warranty" 100% covered!! As this process did take a while she provided a loaner car while mine was being repaired and it was great to drive a nice Audi around while mine was in the shop. I would definitely recommend anyone to visit Audi Monterey for car service and sales since my experience was above and beyond what i expected. Thank you Sherri for saving me thousands of dollars and keeping me a lifetime Audi customer. read more

Just purchased a used A3 for Mister and it went fairly smooth. They listened to our needs and did their very best to accommodate us. There wasn't much back and forth (which is the part about buying a car I despise the most). We were treated respectfully (thanks Davin) even though our budget was not the best. Honestly I expected to be turned away but much to our surprise we came home with a great car!! Thanks!! read more

I recently got a basic service done on my Audi and they charged me almost $1000. Absolutely ridiculous. They charge their technicians out at $155 per hour. I am very upset by this treatment and will NOT be returning. read more

I was very very very disappointed in the horrible experience I had at Audi yesterday. This review is NOT based on me NOT getting what I wanted, that is beside the point - but on the cheap, disgusting tactics employed by the employees I encountered at Audi. I have never in all my life felt so violated by an experience as I did yesterday. Total waste of an hour and a half. I was bullied twice into signing something that says that if I get the terms that I want I will buy. Duh! If I get the terms I want obviously I will buy. These fucking fools get trained at dumb seminars and it shows. I mean who chomps gum loudly throughout talking with a client???? I explained about six times to four different people what my situation was - how fucking unprofessional. I am a seasoned salesperson - the situation was so caricatured that I was laughing inside my head. Mike had his computer available and I asked to look up Kelly Blue Book on his computer and he responded "that he didn't have Kelly Blue Book". I said but if you have the internet you can pull up Kelly Blue Book - and he responded that he didn't know that and hasn't done it before. Mike cussed at me saying "I am trying to damn help you" and then walked out of his office and slammed the door while I was sitting inside. Once again, not a review based on me not getting what I want, it was the sheer unprofessionalism that was so offensive to me. Last, when I was getting ready to leave, Mike said next time give a person your time - I arrived at 5:30 pm promptly as promised and left at 7:10 pm. The car that they have on the website that I came in to see, was not available as the web promised. How is that my fault? read more

One star is way too much for this bunch of thieves. I am yet another customer who they tried to scam into paying for repairs that didn't need to be done because there was nothing wrong with the car! I originally took the car in because the sunroof had gotten stuck open. It took 3 days for them to call and tell me a small plastic clip needed replacing to the tune of $350 but I should be thankful that they didn't have to take the whole frame out because that would cost $2200. Three more days and I get a second phone call stating that it was much more extensive than originally thought so it was now going to be $700. Again, I was reminded that was a lot better than the $2200 to remove the whole frame. On the 10th day after dropping off the car, I got the third phone call telling me that they had partially fixed the sunroof and it could close but they couldn't get it to tilt so it was going to have to be taken out and cost $2200. With that I told them to just leave it and I would come pick it up right away. I paid $698. for the partially fixed sunroof, and drove home only to discover the air conditioning didn't work. But I specifically remembered it working great on the way there. When I took the car back for the air conditioner I was told it had a MAJOR leak and they did a vacuum/leak test and it wouldn't hold a drop of refrigerant. Cheri,the service dept manager told me that the normal psi was 600 but that it was only reading 2psi. Really? I may be a female and I may be blonde, but don't try pulling that bs on me! I used to fill my own car with freon/refrigerant, and I know the gauge doesn't even go that high! She then told me it was a major repair and it was going to cost $4195. When I asked why it was so costly, she told me that the compressor needed replacing and it was $800-$1000 for the part. And the other $3000, I asked? "There are a lot of nuts an bolts that can't be reused" she said. $3000. worth? "No most of that is for labor since they have to drop the engine to repair it". I told her I would come pick up the car. When I got there I was asked to sign a paper stating that I was aware prior to leaving the car that I would be charged $145. for a diagnosis (or a major MIS-diagnosis, in this case). I hand wrote on both of the copies of the form that I had NOT been told and knew nothing about the $145 diagnostic fee. However in fear of them not releasing the car, I paid it and took the car. I took the car straight to Monterey Bay Radiator and told them my air conditioner wasn't working and could they check it out. The next morning I received a phone call from the owner who said they did a complete vacuum/leak check and filled it with refrigerant an couldn't find a thing wrong with it. It was working great and blowing out 45 degrees. When I picked it up I told the owner what Audi of Monterey (Cardinale Way) said and he told me that explained why there was not a drop of refrigerant in it, which he and his partner couldn't figure out. The only way that can happen is if the refrigerant has been vacuumed out an that is what had been done!! The total cost to get the A/C working again, $118. the cost of all of the refrigerant lost. After many phone calls and complaints to Audi, about their blatant lying and trying to totally scam us into paying for repairs from damage that THEY caused, we finally got the $145 back and the $118 for the refrigerant that they stole. There are more pathetic details, but I've made my point. DO NOT UNDER ANY CIRCUMSTANCES TAKE YOUR CAR HERE FOR ANY SERVICING OR REPAIRS!!!! THEY ARE FLAT OUT LIARS, SCAMMERS AND THIEVES! read more

I worked with Steven Marshalek and Stevie Sandoval on a 2012 A3 trade-in for a 2017 Allroad. They gave me a very fair trade in price for my A3 and a great deal on the Allroad. I'm one of those who wish that car buying a new car was no haggle pricing, but that's not the case and I checked around to make sure I was getting the best deal - and I did. These guys worked hard to ensure I was very happy with the purchase and the car was immaculate upon pick up. Nice work Steve & Stevie! read more

I recently purchased a new vehicle from Audi Monterey Peninsula and it was by far hands down the best purchasing process I've ever experienced. I was initially contacted by the dealership due to my interest building a vehicle, but came across a vehicle that was already in production. Although the vehicle wouldn't arrive at the dealership for several more weeks, the dealership kept me up to date on its status all the way up until delivery to the dealership. The morning of delivery, I was contacted immediately and made an appointment to visit the dealership that day. From the moment I stepped on the lot, to finalizing the deal and driving the vehicle off the lot, to a week post purchase I've received exceptional service the entire time. Vehicle purchase details were discussed in the weeks leading up to the arrival of the vehicle at the dealership, which made for an extremely smooth deal finalization and I was at the dealership for less than 2 hours. Purchasing a new or used vehicle can be a stressful and exhausting process, but everyone from my sales specialist Tina, to Joey in Finance, to Scott the General Manager made me feel like an extended member of their Cardinale family. While other dealerships might be bigger and have greater inventory, the attention to detail that only a smaller dealership can give is something that sets Audi Monterey Peninsula apart from any other dealership--regardless of location or vehicle manufacturer. Scott also took the additional time to ensure I received a great deal and that I was happy with all of the deal terms. I look forward to doing business at Audi Monterey Peninsula again and would 100% recommend purchasing a new or used vehicle from this dealership to anyone. read more

My experience with Audi of Monterey was absolutely despicable. My lady and I have been looking for a 2013 A-3 hatchback for her and we found what would have been a very good car at this dealership. We were interested but they talked us out of it with their unprofessional demeanor. From the start the customer service was atrocious. I called multiple times and was told that someone was going to call me back in a few minutes to talk about the vehicle. 45 minutes later I had to call back. An appointment was made for my lady to come test drive the vehicle the next morning at 11 AM. The next morning she got into her car and set out for the appointment. She called to confirm on her way and they told her that they had given the vehicle to a "good customer" as a loaner and the car was not there. I then called them to discuss this and again was told someone would call me back. Before I got off the phone I told them that this was unprofessional. I also told them they needed to take care of the situation. They took their sweet time in returning my communication by email because they knew I was unhappy with the situation. Here was Alex's email to me: Car will be back within two hours. Just arranged it. Thanks man! Alex How professional is that email? "Thanks man" I am not this guy's friend, I am a potential customer and don't appreciate being talked to like I'm his fraternity brother. Here was my email to Alex: That will be fine Alex. Thank you. I am a straight shooter so I must tell you I am slightly concerned with the level of service that we have received already. *****(my lady's name) made this appointment to view the car and so you gentlemen knew that she would be coming today at 11 Am. This setback has put a bit of a glitch in our schedules. I would have expected your company to give your "good customer" a different loaner vehicle. When I leave messages I expect callbacks and when someone tells me they will have a test drive appointment lined up I take them at their word. I have purchased multiple vehicles in the past two years for our business in Gonzales (mostly new full-size extended cab Chevy trucks). I am well-versed in buying vehicles and have dealerships that I work with. I am a man of my word and hope for the same when doing business with others. This will be the first time that I will be dealing with Audi of Monterey. I do hope we can have a good future business relationship if she likes the vehicle. Again, I appreciate your help but do hope we can have a bit of a smoother line of communication from here on out. His return email was full of excuses... And it took them three hours to get the vehicle back which at this point would not have worked for her schedule because she needed to go to work. I stopped there after work to look at the vehicle for my own peace of mind. I test drove the vehicle with a young man who had just started on the sales floor. He was not very knowledgeable but I cut him some slack because he was young and just starting out. He was polite and friendly. Once we pulled back into the dealership he had Davin address my questions. Davin and I went in and sat down at his desk. We talked about the Carfax and a few other odds and ends. Finally I mentioned to him not to speak with my lady about "the numbers". She and I both agreed that I was to handle the purchasing portion of the situation. I told Davin "this was my department and my deal". My plan was actually to surprise her and purchase the vehicle and let her keep her money for her other vehicle for her first start up business. I specifically told him not to talk about any numbers with her. He agreed. I then told him she would be in tomorrow to test drive the car but I then emphasized again he was not to talk to her about the numbers. I told him that she is simply going to test drive the vehicle and see if she likes it and then he and I will talk. Well, guess what... Before she even got out of the car Davin was asking her how much she wanted to put down on the car, how much she was expecting to get as a trade-in value on her other car. He specifically ignored my request. I was extremely irritated with this! I called back and confronted him about this and he lied to me and told me she started to ask him about the numbers. A greasy slippery salesman move. I know her well... And although I could not hear the whole conversation I was actually on the line on her phone when she failed to hang up prior to her test drive. I really only heard maybe 10% of the conversation but I distinctly heard him asking questions. What a snake! Today I received a call back from a lady named Corey. I feel if I had dealt with her my experience may have been different because she seemed like an open and honest individual. Alex's failure to call me back and his nonchalant unprofessional email signature mixed with Davins slimy greasy lie and unprofessional demeanor completely sealed this dealerships fate as far as selling me a car. read more

Unreal, they just lowered the vehicle I was interested in another $500 after they lowered it $2000 last week. So much $ discounted after they swore to me that the lowest they could go was $2500 more than they are asking today. Stay the hell away from this dealership, apparently telling the truth is a foreign concept. read more

Never buy a used auto from Audi or Addison Lenz. I had an Audi TT that I loved w/Julian in service was the reason for another vehicle purchase with them. Addison greeted me with the typical used car salesmen smooze. He listened to my needs then directed me to a used BMW hard top convertible, they had as a trade in. Very low mileage, during the test drive "how much Addison?" No response, he kept saying how the Audi service department went over this car every inch. We agree Audi Service is amazing. Next thing I know he has me at his desk writing up never knowing the price until after about 3 hours of skirting the issue I turned his computer around. He had left the desk I got the specifics and I was ok because he was up only $1,000 over blue book. Here I am letting this guy handle all of this while he telling me "what an amazing car this was and they are offering a platinum 50k extended warranty, too!" Ok I'm feeling protected by Audi wrong!!! Immediately, after driving off the lot the fuel light comes on GAS TANK EMPTY. Next traffic light, I'm looking around at the dashboard and notice a CRACK WINDSHIELD. Drove back to Audi, Addison gives more BS. So within the first week I'm in service department AIR CONDITIONER doesn't work, no window solvent. As of today I carry WINDEX for my windshield because the PUMP needs replacement. I also needed new TIRES run flats $1,975, new BRAKES, ROTORS, HEADLIGHT $695. Upon getting this headlight they tell me the car was in an accident underneath damage which I needed to put through my auto insurance. Oh and that platinum warranty including loaner they dinged me for? Because it's a BMW and not AUDI they put you on a 3 week waiting list since it's not AUDI then drive you to enterprise for a cheapo economy. Today I find out my new tires the back left rim is cracked and that's why it's losing air $975. Addison tell me again how Monterey Peninsula Audi cares about their clients and trade ins. BUYER BEWARE especially women, don't do it. It's a man's world read more

This review is more relevant to the service department than the actual purchasing experience that I had there. Julian in the service apartment is extremely helpful, professional, and the only representative that I like to deal with, however, I will regularly get assigned to their other representative who is an absolute nightmare to speak to you. He's rude, unprofessional, and always has an attitude. Maybe it's little man syndrome. Unfortunately I've had to take my car in for several minor issues which have yet to be fixed and each time the same individual is less and less helpful. If possible I would say to go up north to San Jose. read more

Don't be fooled! After not agreeing to have over $3,000 of unnecessary repairs done to fix my car, they ended up charging me over $1,200 for work they never performed. The first time I got the car back, it was not fixed. When I called to complain, they instructed me to bring the car back in, and they would take another look at it. This time, they had the car for over 3 weeks, and when I got the car back there was nothing on the invoice to indicate they did anything (car still not fixed). I ended up taking the car to another repair shop who was able to verify the work they charge me for was not done. The good news is I was eventually able to get all my money back by suing them in small claims court, but the whole ordeal took more than a year to resolve. read more

I went to this Audi dealership in Monterey and I had the best experience. We had the right person taking care of us. Ryan McCune helped us out and he was great. I would definitely go see Ryan. He is a great guy and very fun salesperson. He was straightforward and helped us out a lot. On the business side, Scott Knight was very helpful. I recommend going to this dealership to see Ryan. Great dealership and great experience!!!! read more

I drove from Southern California to buy a car from them. Adnan was very easy to negotiate with and provided very clear pricing. He was also thorough in explaining everything. Scott in finance was patient (we had some hiccups in the financing), easy to work with, and upfront about all of the taxes and associated costs. I highly recommend them. read more

Long over due!!! I saw a car online that I had to have except I live in Vallejo, CA. I called the dealership and spoke to Alex Crush. He was spectacular. Not only did he put the car on hold for me (due to location) but he ran all my info and 3 days later I showed up test drived the car right out of the lot and home! Alex was awesome, his customer service is A++++. By far the easiest and fastest purchase I've ever made. Alex wasn't your typical bullshit car salesman, he was very transparent and lived up to all he promised. KUDOS to Monterey Audi and Alex!! I would definitely do business with them again hands down! read more

We purchased 2 Audi automobiles from this dealership and have had them all serviced here. Something has changed since Julian no longer works in the service department!!! I have frequented the service department many times due to recall notices for our Q-5. It is a 2 hour drive in total for me, so I have always been able to get a loaner thankfully, to do some local Costco shopping while my car is serviced. That wasn't the case today. Last week I interacted with Bobby in the service department. He lacks customer service skills completely! They need to pull him from interfacing with future clients. Not sure why he has such a chip on his shoulder, but today I let him know I don't appreciate his bad vibes. Last week, he was equally odd when I learned that I needed a new sensor and coolant reservoir. I booked the appointment for today and the minute I showed up, again COOL, COLD BOBBY was simply ODD, as though I was dealing with an uptight, angry robot. He was rude when he let me know if I wanted my car washed that would be an extra hour. I figured I was there so why not. I had asked him if the service providers could check on my tire sensor since it went on after having my tires rotated. He basically argued with me that should not have happened. When I told him I had experienced it before when I got new tires, he argued some more about how that was normal. Basically, Bobby likes to argue and his setting is The Customer Is Always Wrong!!! So, when it was time to get my car back he was quite dismissive and didn't speak to me at all about what happened to my car, like Julian used to do. Thankfully, Karla, who is quite nice and personable, asked me if Bobby talked with me about the service I was paying for. I told her he had not spoken with me. She called to him as he was racing by to something perhaps more important than me; a paying customer. This is when I asked him if he had a problem with me. He blankly said, "No" and told me he had a terrible headache and he was waiting for the aspirin to kick in. Sorry, he was experiencing a headache, however business is business and he is in the customer service business, so if he can't handle it, get out!!! I sure miss Julian and how I used to be treated. Thankfully, Karla is still there, but this bad experience 2 times now with Bobby makes me feel like I want to look closer to home for future services. read more

I recently bought an A3 from here and could not have asked for better service! Alex was amazing and went above and beyond for me. If you live in the Bay Area it is worth the drive to go see them. Ask for Alex, he's been doing this for awhile and it shows. You will not be disappointed and I will be buying all my future Audi's from him. read more

I am a new customer of Audi Monterrey Peninsula. I have to say, Davin and Ross were fabulous to work with. Davin returned an inquiry about a used Audi A5 that had unfortunately been sold. On the phone, he worked with me to understand what i was looking for. He suggested I order a new A5 and made it very easy and quite compelling for me to do so. Honestly, Davin knows Audis, but where he really excels is in knowing how to engage with customers on their wants vs needs in a vehicle. Davin was supported by Ross - who is also extremely diligent and supportive as well. Both Davin and Ross kept me updated as the vehicle was being built and delivered. I had no concern during the process and, as a sales executive was extremely impressed with the way in which I was supported through the buying process. They also both followed up after the purchase. In addition to product knowledge, there were several things that stood out that proved to me that Davin and Ross were both just truly nice guys. Davin actually did me a favor. He pushed forward the delivery of my vehicle so I could get it on a holiday weekend. He knew I wanted the car for the holiday and he got it delivered early for me on a special transport. He pulled strings and called in favors I am cartain. I really appreciated it. In addition, Ross and Davin followed me to the airport to drop off a rental I had gotten to make the drive to Monterey from Palo Alto. They did not have to take the time to do that. I had already purchased the vehicle and the transaction was done. But they took time off the sales floor to help me return my rental to save me time. I have the utmost respect for both Davin and Ross have already recommended Davin to others. read more

After over a month of searching for a replacement for my RX350 F Sport Lexus I just got a new SQ5 at this dealership. My wife and I have had seriously bad experiences as several dealerships (MB, BMW, Cadillac, and especially Lexus. We love the Lexus but the service at the local dealership is absolutely the worst. The sales people there had no interest in leasing me a new RX so with that in mind we went shopping. The last in our search was Audi of Monterey Peninsula. I wasn't expecting to make a purchase but left with a new SQ5. I was greeted upon arrival by Louie Sparks, general manager and dealt further with James Kendall. I have bought many cars over the years and this ranks right at the top as one of the best experiences in an auto dealership. I cant say enough about the dealership in general and especially working with James. He is a very experienced and professional sales person and did a great job. We love the car and are so happy with the dealership and their staff. THANK YOU AUDI OF MONTEREY! Sincerely, Bob read more

Julian in the service department is the best ! We have had the most wonderful service and we have been treated so well that i cant say enough good things about our experience. Thank you !!!! And God bless ! read more

Was greeted immediately upon my arrival even though I was early. Great team spirit I am feeling confident job will be done satisfactory. Upgrading MMI from T-Mobile (horrible) to AT&T. Clean service area, not much space to park upon arrival but was able to park. read more

Purchased a 2018 Q5 through Senior Audi Brand Specialist Alex Crush at Audi Monterey Peninsula. Pleasant experience from start to finish. Knowledgeable no hype sales staff. read more