It's not often that I would give a positive review to any company that deals with automobiles but this is an exception. I live in Florida and I have a service plan with my local Mazda dealer. I took my CX-5 to Cardinale and was very happy with the service there. [[HIGHLIGHT]]Desmond, the service advisor went out of his way to help me and make sure that I got the service that I needed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He is very knowledgeable and answered a number of other questions I had about my vehicle.[[ENDHIGHLIGHT]] I can't speak for the sales department, but the service department is top-notch. read more

[[HIGHLIGHT]]Don't ever buy a car from this place. I purchased a car back in April and afterwards I got a ticket in the mail.[[ENDHIGHLIGHT]] They were transporting the car and got a ticket while the car was still under my name. Not only that they never properly transferred the title to themselves. I kept on getting charged from DMV because of them not doing their job. [[HIGHLIGHT]]If you want to buy a car make sure you go somewhere else. Save yourself a lot of troubles because of their ineptitude![[ENDHIGHLIGHT]] read more

We are out of state buyer looking to purchase a used Miata. The original quote had a base price of $25k, which we agreed on, and with that understanding we spent $200 for PPI to inspect the car. After the inspection was done (which reported more issue than the dealership has claimed), they sent us a new quote with the base price changed to $26k. [[HIGHLIGHT]]They have regularly ghosted us and wasted our time, said they'd call back within an hour but you can expect a call 3 hours later.[[ENDHIGHLIGHT]] They have pulled a bait and switch last minute after we've paid for the inspection. It seems like they were just jacking up the price after they realized they have other buyers. DO NOT WORK WITH THIS DEALERSHIP IF YOU'RE OUT OF STATE. read more

I went for a visit at Cardinale Mazda because previous car had been giving me a lot of problems, i was very hesitant at first because I've had previous experience where they give me a hard time but surprisingly this dealership was very helpful and took my car in and i drove off the lot with a better deal , [[HIGHLIGHT]]my great experience was with Jeff and Max[[ENDHIGHLIGHT]]. Definitely recommend read more

My 70 year old mother went in for scheduled maintenance. They recommended 60k service on a 40k mile vehicle. She only wanted what was really needed and they said because she missed the first service it would cost more in the long run. So her bill was $3200 for a 60k maintenance. Sounds to me like they added every possible thing they could. It seems unjustified, dishonest, and taking advantage of an elderly woman. [[HIGHLIGHT]]My brother tried to go back and at least present a coupon and it was not honored because it was not presented at the time of service.[[ENDHIGHLIGHT]] Please reconsider doing business with this company. They have lost our business and I will be reporting to appropriate agencies. read more

[[HIGHLIGHT]]This was the best car buying experience of my entire adult life.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]John Guru and his team were amazing.[[ENDHIGHLIGHT]] The car was priced to sell. There was no trying to sneak in extra upsells or expenses, just the price of the car, tax, title, etc. it was all so honest and easy. [[HIGHLIGHT]]For the first time ever buying or leasing a car I didn't feel like I was fighting for my life![[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was the experience everyone SHOULD have when walking into a car dealership instead of the usual preparing for battle.[[ENDHIGHLIGHT]] If you need a car, go see John. He can help you with any of the Cardinale dealerships. He's the nicest and most honest guy. You'll love him and your car buying experience. read more

Basic 60,000 mile service for a Mazda CX five was $3000 to $5000. Plus they want to charge a 3% credit card fee.

Unscrupulous business practices. Running customers credit without their permission. Filling out applications on our behalf and we had no idea you did it. Telling us that we gave you permission to run our credit and it never happened. [[HIGHLIGHT]]This dealership has lying salesman.[[ENDHIGHLIGHT]] Do not deal with them. read more

My son and I had visited a local Mazda dealership in Pleasanton where they basically told the 20 yo with a 750 credit score that no amount of money down would enable him to buy a car, unless of course I co-signed it. Cardinale MAZDA was a completely different and incredibly pleasant experience from the jump. JayR patiently went through all the trim differences, I was looking for every safety feature. My son landed on the Carbon Edition and we were handed the keys immediately for a test drive. My son was told his, "credit was good and heading towards great" and they would be thrilled to do business with him, no co-signer needed. While we didn't have much negotiation power, as literally of the two cars in this trim class, my sons car had arrived that morning and still wrapped in plastic ;) I can say that every single person from the finance guy to the young man who took his photo ringing the bell was courteous, kind and treated my son with professionalism making this a truly painless car buying experience. It was so worth the drive! (we live in Oakland) read more

Cardinale Mazda - Happy Camper in his new whip! - Oil Change Stations Near Me - Salinas, California

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I was in the market for a beautiful, red SUV. Ryan Grant, Sales Manager at Cardinale GMC in Seaside scoured through the inventory at all the Cardinale locations. After answering so many questions of mine, Ryan located a gorgeous Mazda CX 9 that came w lots of safety features, and it was Soul Red Crystal metallic. Ryan arranged for me to pick up the car at Cardinale Mazda in Salinas. Raymundo ensured that the entire process went unbelievably smoothly. I've had my car almost a month and love driving it. It's fun to drive, safe and so pretty. I love it! read more

Cardinale Mazda - Oil Change Stations Near Me - Salinas, California

Service Department is a RIP Off!!!!!!! Wants to perform Transmission Service @ 45,000 mi. Mazda says it's not needed!

SCAM! These people push a vehicle of their choice on you without informing you about the make, model, miles, price. I even got quoted $2,000 more than their website stated. Please don't ruin the next few years of your life with these people. There's A LOT better alternatives if you don't have perfect credit. read more

Cardinale Mazda - Oil Change Stations Near Me - Salinas, California

Went to get my car serviced here and they left all bearings/bolts loose. Will never take my car here again to get charged for a half ass job. read more

My daughter had an amazing first car buying experience! From the sales floor at the Mazda side ringing the bell with her to the follow up paperwork signing on the Volkswagen side! The entire staff was great however Nick went above and beyond to secure a great car that fit her budget and was perfect for her! He communicated every step of the way with us and management to seal the deal!! We are Very pleased with the vehicle and deal she was given! Thank you Nick and the Cardinale crew. We will definitely be back when we need another vehicle and we HIGHLY recommend them for a great car buying experience!! read more

So I decided to buy myself a car for my birthday, because hey I deserve it. And what a happy birthday it was! I purchased a certified pre-owned vehicle at Cardinale Mazda and it was hands down the best car buying experience I've ever had. They took such excellent care of me! If you want to have an amazing sales guy, ask for Victor V. He was truly a pleasure to work with, very knowledgeable and provided some of the best service any customer could ask for. He greeted me immediately and showed me exactly what I wanted to see. I had been doing my research and already had an idea of what I wanted. I was not disappointed! They had some quality models to choose from and I ended up getting an AWD CX-5. She is a beautiful dream come true! Also, going into the finance office was not only stress and pressure free, it was a joy to go over my documents with "Memo". He answered all my questions and I truly appreciate him taking the time to make sure the process went smoothly. I LOVE my new car so much, I'm so happy I decided to choose a Mazda. The crew at this dealership really went that extra mile and made my birthday the best ever! Thank you my new Mazda family!!! read more

Cardinale Mazda - Oil Change Stations Near Me - Salinas, California

This was my first time purchasing a vehicle. Jay-R was my sales rep and he was FANTASTIC and I got the car I wanted! I had several dealerships calling w/voicemails, texting and emailing but Jay-R stood out from them all. He sent me 2 personalized videos including texting and calling. When I got to the dealership, I was very comfortable, despite the stresses of purchasing a car. Jay-R was not aggressive in trying to upsell me he was extremely friendly, easy going and patient with my questions. I cannot recommend him enough! read more

Cardinale Mazda - 2021 Mazda3 Select! *swoon* - Oil Change Stations Near Me - Salinas, California

I had been having a hard time getting from point A to point B and so I applied for a lone on a used cars app and before I new it Cardinals motors called me .They got me my lone and, to top it off i had bad credit.Everyone was so kind and treated me with the most respect.They went out of their way to make sure before I left there ID have a car.and a 2018 focus at that.They not just helped me with transportation in 6 mths my credit will be good .i just want to say Thank u everyone at Cardinals motors you've made me very happy and at 62 i can look foward having the things I want in life because u cared and gave me a chance.your customer and friend Ramona Artellan read more

Cardinale Mazda - Oil Change Stations Near Me - Salinas, California

Bought my CX-5 at Cardinale Mazda back in August 2021. Everything was good until a rattle developed on the front windshield (OEM) November 2022. A brief description of the rattle: it happens during the day when the car is warm or hot because of the sun. I brought the car in for at least 5 times to get diagnosed showed them videos and test drove with a technician that heard the noise. While I appreciate the loaners car they gave me during the times they had my vehicle for service, it still doesn't change the fact that the issue remains unsolved. I have been in contact with Mazda Corporate as well but seems like there's no clear communication from both parties at all. Bad warranty service experience. read more

This review does not reflect on the Dealership nor their Services. Solemnly on three associates that decided to dine and dash. Sunday evening 06/12/22 three associates (unsure of which location Mazda or Volkswagen) came into Buffalo Wild Wings (Main & Boronda) had they ate and drank and decided to leave before paying their tab. That behavior is definitely uncalled for. Hope they return and fix their mistake! read more

October 2023 30K maintenance with oil and filter change Mazda service advisor did not due diligence in reviewing the invoice with me. They charged me for Engine Crank Case and fuel system service NOT authorized nor discussed. My car is 7 years old and have 29.8k. Yes, I am a forgetful senior and have been scammed! I did not have my reading glasses with me. When I got home, I find there is a parts line item of $442.20. The service manager said in part, the auto fluids are sky high. I reply not in the tune of $442.20. I asked her to email this conversation as a follow-up. NO answer. I sent another message asking for remedy of $200. And to credit my mc account. Raymundo the Sales Manager called. He clarified it is Marlene not Maureen. And said he will send my complaint to headquarters. I acknowledged, and requested an email response. Well, you know how that went. NO-where. They are not committing anything in writing. I messaged them via their website. The 'contact us' section inquired how I would like their response. The choices are either phone, text, or email. I chose email. Well, I think they have another option we don't see. it is called IGNORE. So, if you are a senior citizen, stay away. Remember, scammers are nice. And they will smile brightly at you while they take you money. In my old age, I wished everyone a Happy Thanksgiving! But in writing this, I will pretend I am much younger, so to the Service Adviser, Service Manager, and whoever is their boss, I hope you choke on your Thanksgiving dinner. read more

Took my car in for service and specifically asked them to look at my tires and the tire pressure monitor light was on. They didn't mention any issues. First thing in the morning the light came on again so I checked the pressure myself since I was going on a long trip and an obvious mail head was in a tire. Thank god I checked. I called them and they just said sorry we missed it and that was it. Not going back ever and will not be buying from them. read more

Great place if you enjoy a good show or being an inspector / detective. Recently got a vehicle here, the vehicle itself is good but here's the catch. They played the whole "let us find you a good apr.." scene very well! Took them 1 hour and a lot of screen pointing to go from 4% to 5% & we MUST put down, and ended up with a 3% & 0 down after we said we would walk away. Charged us registration / license fees (more than the dmv is charging us) but didn't pay them to the DMV so i was still going to have to pay for registration & license. Instead of just giving us the refund, they make a bunch of excuses as to why they overcharged us just to a couple days later refund us.. they will take money from you any possible way they can. If it wasn't for me knowing things and how sales work, they would've got me. read more

They won't work with you, if they think you aren't serious or feel like they can't take advantage of you they will not do anything to be productive. The worst people to deal with, the really only good employee I met was Tyson. One of the managers was just painful to talk to and seemed annoyed, Trying to talk numbers with the one of the employees named Art was a joke! He constantly kept saying what I wanted couldn't be done etc etc, same with one of the managers. I went up to San Jose, got an amazing price for the car I wanted! Around $200 dollars less a month then what these guys said was the " best option" I could go take my brand new Mazda to this dealership for maintenance but I don't trust them to handle it properly, although I bet the maintenance people are 100 times better then the salesmen. read more

Unfortunately, this dealership, and its management from Raymundo to the other heads of various departments let me down. My wife and I purchased a pair of vehicles; a brand new 2023 Mazda 3 Sedan Carbon Edition and a Mazda CX-30 2.5 S. Both vehicles had issues, and the Mazda 3 Sedan still has unresolved issues. Starting with the easy one to get out of the way; The CX-30 being brand new on lot had serious paint defects caused by someone in the service department impatiently cleaning the car using a dirty sponge/wash mitt, forcing debris from previous cars into the clear coat and then deeply scratching it. Not in isolated places, but the entire car, in some places completely penetrating the paint. It was bad. I pointed out that it was unacceptable to JR before accepting delivery and driving home with it because I knew that blame would be shifted to me had I not pointed it out beforehand. This resulted in an agreement to take the car back in for a full paint correction so that it actually looked like a new car when we got it back instead of a pre-owned vehicle with 60,000 miles on it. Before you take delivery of any new vehicle, especially here, check the paint. If it's black like our CX-30, this will be easy. If not, do yourself a favor and spend some time looking over the vehicle in the sun before taking it home, even if this means waiting for the sun to come out. It's not acceptable to take delivery of a brand new vehicle with this amount of paint defects. The handling of my Mazda 3 Sedan Carbon Edition is really how my relationship with this dealership was soured. This vehicle had multiple issues from the beginning, including some of the same paint defects as the CX-30 due to bad cleaning/detailing, but the one that takes the cake is having the vehicle in the service department for 3 small issues for 52 days with little to no communication and multiple promises not met for due date. Between the dates of June 5th, 2023 and July 27th, 2023. No work even started being done on the car until about a month in when I started pushing the sales department because the service department flat out wasn't communicating with me. Here's what it was in the service department for: 1. Homelink Autodimming Rearview Mirror completely inoperable, no response to buttons, no lights. (Solution: Plugged it into power. That's it. No, seriously, the mirror was installed by the dealership and not plugged in.) 2. Subwoofer cuts out at higher volumes. I made it easy to replicate the issue. I even told them what song I was listening to, where I was listening to it, (Spotify, but didn't matter what song or platform.) what settings I was using in the infotainment system (Factory defaults, Bass 9 Treble 9, past volume 37, didn't matter whether Bose Centerpoint was on or not.) and even provided a video of the problem pointing my camera at the Bose subwoofer in the trunk so there were definitely no guessing games or trying to make a phantom issue appear. (Solution: Never fixed despite invoice claiming fixed. Made known to Marlene who is apparently the manager of the department but did not hear anything back.) 3. Misaligned front driver side door panel. (Solution: After an insanely long period of time, they sublet it out to a body shop which fixed the alignment of the door, but damaged the door, causing them to need to repaint the door and install a new door edge guard, creating weeks more of work and back and fourth missed promised dates. Despite multiple times reaching out via email or calling for Raymundo, the GM, I was never responded to by him. I never heard from him at all. He delegated me out to someone else every time I tried. As an added bonus, a small insect crawled into the instrument cluster and died on the tachometer sometime while the car was sitting outside for 52 days. In Mazda commercials, it's clear that Mazda is trying to break out into a luxury class of vehicles. They will not succeed if this is how they treat customers, especially those like me that purchase multiple vehicles, driving us back into the arms of Honda or Toyota. read more

Scheduling and making time for car maintenance is not easy for me with my hectic schedule. So when Cardinale Service called and texted me to schedule when it was due, it was really helpful! They get it done quickly and communicate throughout. I just picked my car up, it's cleaner than when I dropped it off and ready to go. read more

Had my eyes on a Kia Stinger on their lot, and within minutes of requesting some information, Jay-R had already emailed me and texted me about checking out the car in person! He was quick, efficient, very knowledgeable, and very helpful. Overall, my experience was very pleasant, and I walked out of the dealership a few hours later with a new car! I highly recommend! read more

Cardinale Mazda - Oil Change Stations Near Me - Salinas, California

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Not only was the staff here extremely knowledgeable, but they genuinely cared about making sure that I was happy and left with a good deal on the car I wanted. I never felt pressured when purchasing my car, and our salesman, Tyson, gave me great advice to help me as a first time buyer. Tyson was also extremely personable and worked very hard to make sure that everything was taken care of for me. He also double checked to make sure that the car was cleaned properly and that any dings from the previous owner were gone-the car was beautiful after their team took care of it! The manager and financing specialist were both also so genuinely excited for me and where amazing with negotiation. We were truly lucky to be able to work with such amazing people, and it was so worth the two hour drive for us. read more

We were contacted by Cesar a couple of days after my original post. He was apologetic and an offer was made to make things right. My daughter sent him pictures of the areas of concern and were passed on to Beto who we were told is responsible for used car sales. An appointment was made to bring in the car and arrangements were made for loaner, something we were not expecting. The next day, the car was fully detailed on the exterior, paint touch ups were completed, the seat stains were removed and the stains in the trunk were also removed. Beto was very courteous, friendly and professional. A total 360 from the first experience. When my daughter picked up the car, she was very pleased with the outcome. It was unfortunate that we had to get to the point of having to write a negative letter about our after sales experience, but Cardinale came through at the end. read more

Will add unnecessary services to your vehicle that cost 2-3 times that of an average service almost anywhere else. Manufacturer doesn't even recommend these services be done ever in owners manual. Do not recommend. Also, see attached sketchy bill that I have NEVER seen before in a legitimate dealership. read more

Cardinale Mazda - Oil Change Stations Near Me - Salinas, California

Bought my daughter her first car from Cardinale Mazda. This is a first class operation from ownership on down! Sal connected us with salesman Jay-R and sales manager Hector who took the time to listen to her needs then found her the exact car she hoped for. They were courteous, professional and patient delivering everything you'd want from a car buying experience. We couldn't have been more impressed. Thank you! read more

This review is for their customer service regarding an information request on one of their vehicles. I found a car that interested me but unlike the other cars listed on their website it only had one image and didn't say what the interior color/fabric was. Art contacted me about the car and I asked about its features, one of which he said it had but was not listed on the basic website link he sent me. I still didn't have the interior color information nor any more pictures. I emailed Art requesting pictures twice since their website *specifically* states that they would go so far as to send a personalized video if someone requests it. I finally got a response stating that the car was having some scratches repaired and that they would send pictures after. That I would hear from them in a few days. I checked it today and looks like they sold it and did not bother to let me know. I understand business is business and if someone can come in and has cash in hand they take priority but I was told I would at the very least hear back from Art. It seems like if the car was able to be showcased and sold then it should have been able to take a few additional pictures. Even pictures with scratches that would have been repaired shortly would have given me a better idea of whether or not I wanted to buy this car. This was a really disappointing experience. I hope they treat possible customers better next time. read more

We took our Mazda to this dealership for a repair that turned out to be difficult beyond imagination. Over a period of time I had quite a few conversations with the service manager, Steve Poma. Our vehicle, as well as a series of events, created several situations that were frustrating for both the customer and the service department. Through out the entire process Steve was a skilled professional customer care expert. Several times I was becoming exasperated with the series of unforeseen circumstances. In each instance Steve was an excellent communicator who was able to provide me with thorough explanations and examples that shifted my frustration into understanding. I found him to have the ability to take the edge off of the situation the we both found ourselves in. This repair was unusual at best. Steve and mechanic Rick did an incredible job for us, going above and beyond to get the car back on the road within the budget. I can highly recommend these guys to take care of you car service. read more

Went to service my malfunctioning New signature CX-5. I first spoke to a lady named Karina over the phone. She was wonderful at listening to my needs for my service and then said she would give me a call when they had a loaner. She said it would not take longer than 4 four days then four days passed and no phone call. So I called them back to inquire to find out that there were none available and I would have to wait so two weeks later on a Thursday evening they said I could drop it off for the repairs. I was waiting for about 5-7 minutes with an appointment and no one else there but me 8am. Jen???? service lady came out. I told her I have an appointment and I believe you have the details. Before I could finish she stated that she needs to know why I am here. I began to explain I have had an defect with my car I was told Mazda will fix under warranty. (I have now taken it to two other Mazda dealerships to fix and all have lied about repairing it). The lady never let me finish a sentence she would cut me off and say okay that will cost you $150. I was two word in and she would cut me off again and we were getting nowhere for a while. She was bullying me and talking over me and not letting me speak at all. I finally asked please stop cutting me off and let... she cut me off! And kept repeating $150. I understood $150 but this is a pre-existing problem and I am taking it for service under warranty. I could not finish that sentence before being cut-off with a louder that a car honk voice of intimidation and overall bully me when I am coming for a need to get my brand new 42K car functioning properly. I finally said you are being rude and I would like to speak with Karina please. She said "you can not". I said if Karina is not available may I speak with someone who is respectful and will listen to my needs. I called the mazda corporate office while waiting for about 30 minutes and they called and helped me out. 45 minutes after arriving I did not catch his name but a guy was helpful to me like a service manager and really looked after me with a kind voice and never cut me off just took notes and asked me to sign and after 2 1/2 hours they gave me a loaner. With an appointment at 8am I left at 11am. He said they will call on Monday(3 days). He called that Thursday (5 days) to say they aligned the car tires but did not check the axel. The axel is making a loud "Clank" while driving. I did not understand their logic to not check the axel first but read on and you will find out why. Regardless they kept the car for another week and half and text me: We did all we could but it still might have issues. Come and pick up. I did not understand again, they said the service is complete but the car is not repaired. Upon picking up my car the nice gentleman was their and helped me out.And the other repairs they said they did something to it and its not 100% but its all we can do. Not repaired but they took my money and time A gentleman was kind but not answering when I asked: Is my car repaired? The "Yes" or "No" answer became a salesman pitch about what they did do, but not answering the question if it is repaired. Ultimately he said "well we did this and this but it may still not work properly" I asked again ""yes" or "no" are you giving me my car back repaired?" he said "no". Then a real nasty lady came around the corner and would not let me ask any more questions about my car service. Every question I asked was abruptly cut-off and she would intimidate with tone and ULTIMATELY DISCRIMINATED AGAINST ME BY DENYING MY FIRST AMENDMENT AND FREEDOMS THAT ARE PROTECTED BY THIS COUNTY. I never denied her from talking over me, I would patiently wait for her to finish. She said you can not see your car until you sign and pay. We will not give you the keys. I said why you are treating me this way, I did nothing but asked for my car to be serviced. Why are you denying service? The car is not repaired and the only reason I am here is to have my car fixed. Its a brand new car and needs repairs under warranty. She read the mechanics said the window is in working order but may still not function like a new car, and then they said they could not duplicate the sound with the axel. I was left with no choice but to sign and pay for a malfunctioning brand new car. They do not care about their customers and it shows. I find these types of dealerships to be equal to untruthful used car salesman who would perform dishonest services or knowingly sells lemons. I spoke with the manager who said "yes I spoke to corporate today and they wanted me to completely teardown the car and rebuild it." I said if that is what is necessary to fix it. He said "take the car to another dealership to get functioning properly" (upon pulling out of the dealership it made the clanking sound over three times in 200-300 feet.). It sounds like the axel will crack off but they could not reproduce.I took a video. Are these Mechanics certified? read more

Got a great deal, on a 2020 Leaf Plus. My salesman Edrick Baldwin made the negotiation a smooth process. Big thumbs up! Happy customer. Please ask for Edrick. read more

I just moved to Salinas area and took my Mazda for oil change to Cardinale Mazda. The staff were very friendly, my car was done on time and they even washed my car. Definitely, going back again. read more

JR made my car purchase a no pressure, stress free experience. Really appreciated his knowledge, willingness to discuss pros and cons and ratings for the features at top of my list (fuel economy, comfort, price)...even showing me options beyond his lot. No haggling games and not an all day at the dealer experience like I've experienced with prior auto purchases. Totally recommend JR, Mazda - 5 Stars! read more

AVOID MAZDA SERVICING AT ALL COSTS I just had the worst experience to where I want to give back my effing car. I was denied service due to a review I rated for a 2*. The manager called me and told me he was refusing me service on my car, which is a lease, because of my review. I am baffled! His name is Steven and he is a JOKE. Looking to trade in for a Subaru. I can't believe customer service sends out surveys and will actually be upset enough to not want to make it better and instead refuse me service on a $33,000 car that they are responsible for. I'm livid! read more

Had a great experience at this dealership. Fair prices and pretty firm. They got me in my truck within 90 minutes! Truck was washed and ready to drive when I showed up. read more

Went in to look at some used trucks. They had a great selection. Art was the salesman who helped me. He was very polite and not pushy at all. He had lots of knowledge and answered all my questions. Art and Cesar made this transaction super easy and smooth. It was by far the best experience I have ever had when purchasing a vehicle. I will definitely be back in the future. Thanks for everything. read more

To sum it up, if your going to purchase a Mazda, buy it from this dealership because they will give you a great price. Art the salesman is awesome. He did an excellent job matching prices and has always been courteous. My family has purchased three cars from this dealership in the last year. Heres the bad, we recently purchased a brand new car for my dad, and the same day I took my 2010 Mazdaspeed 3 in to get a technical bulletin addressed. I dropped off my car in the morning, and was later called to pick up my car. When I picked up my car, Chuck was being courteous and everything as I told him we were just signing the papers literally for the new cx-9. He was like wow your a great customer etc... I then got in my car and drove to work since I went there on my lunch break. As I got out of the car I noticed that the door sill on my car was totally scratched up and totally dinged and dented. I immediately called CHUCK the service advisor who said to bring the car back. When I took the car back and showed the damage to chuck he said that there was no way that damage could have happened to the car since in order to fix my drivers side seat they didn't even have to take it out. I then questioned him because I take great care of my cars. After I asked him to ask the guy that worked on the car if he actually had to take the seat out, chuck then came back and said oh yea, he did have to take the seat out... What an idiot. A service advisor that didn't even know what was done to the car as a part of a technical service bulletin. Long story short, he ended up walking away from me and didnt even offer to get the damage fixed when it was clearly done by them. Remember this whole time i am talking to him about the damage done to my car, we are buying another car from them. He could careless if we were. That attitude is going to make me always take our cars elsewhere for service. I later asked the sales manager for chucks boss, and was given a number for James Austin, the service manger. Despite repeated calls he has yet to call me back and address the issue and its now been almost a month. What a joke. Please save yourself the hassle and go to another dealership to service your cars. Cypress Coast in Seaside does a great job compared to this fools. I should have known after reading the past couple reviews for them. Dont make the mistake I did. read more

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