My god daughter needed a second car. Her very old, very used civic was unreliable and has been a…read moremoney pit for a few months. I knew that this dealership had a good reputation and their used inventory had three SUVs that would meet her needs. I contacted John, their used car sales manager, and set up an appointment. John greeted us with the three vehicles I requested ready for test drives. He was low pressure, informative, and best of all, he listened to her personal concerns. She found one CR-V with options she wanted (recent service, new tires, Apple CarPlay radio) and together with her husband worked out the price and financing. Especially helpful, he took their old Cjvic (not running!) in trade, rolled the trade into the purchase and towed it to the dealership with no towing fee... finally, he researched finance deals and told her he could get a lower interest rate for her by delaying the purchase one week. Like I said, he listened and was low pressure. Spotless dealership, well prepped used SUVs, market correct pricing, low to zero pressure, and a friendly salesman who seemed (and acted) like making the customer happy by meeting her needs was all he was interested in doing.

Horrible experience at Sussex Honda. I made and deal on a used car and accepted the offer…read more Afterwards, the manager called me and told me they made an error on the price and rescinded the offer. After a long misogynistic, gaslit conversation with manager, he eventually agreed to honor his initial offer. We agreed that I would come in with a check and car would be ready for me. When I got to the dealership a few hours later I was told the car was sold. The buyers were still sitting there completing their paperwork while I was there. It's obvious this dealership lacks professionalism and integrity and does not care for their customers.

I purchased my BMW X3 here from Andrew Radovanvic in 2023 and had an excellent experience. Andrew…read moreand team listed to what we wanted and were flexible in the sales process, not pushing any unneeded services and meeting us at a fair price point. The order/deliver process was super smooth, and I've had the car serviced there several times. I have another BMW that I had been servicing elsewhere, and when I got a crazy exorbitant estimate for work I had BMW of Newton take a look - they did the work at a fair price (less than half what the other dealer proposed). They also did not pressure me into new tires and brakes earlier than needed, like the other dealer's service department did. My experience with these folks has been excellent so far, and I'd recommend them highly.

I recently came across a Manhattan Green Metallic BMW X6 that sparked my interest. I reached out…read moreto the dealership and was contacted by Heather Traut. We exchanged a few emails with regard to inquiries I had on the vehicle. Her replies were always timely and thorough. Despite our interaction being so short, I found her to be attentive, responsive, diligent professional. Unfortunately, the vehicle (total cost) was slightly out of my price range. However, I actively search the BMW of Newton website for other vehicles and deals. If I find the right match I would definitely like to work with Heather Traut.

The Service Department is top notch! Everything today went smoothly, from booking the service…read moreappointment, they text and email reminders (which are appreciated). Joe D and Chris are always professional and informative. Once again, thank you Toyota World of Newton!

Never buy a car from Newton Toyota. The service department lies about repairs not being needed…read more After 16,000 miles the left front tire failed inspection in PA on my new 2025 Toyota Crown Hybrid.Their service department still wrote up the tire as good. The blower motor doesn't work and they lied and said the cars blower motor doesn't cool off or heat up the car. So just close as many vents to try and try to make it work. They didn't make the car so they can't fix it. I had a safety recall and an appointment at 10:00am. The first thing they said after an hours drive to get there is they can't do the safety recall. The head lights don't shine high enough and they don't adjust them even though the owners manual states to take your car to the Toyota service department to get them adjusted. The service manager was upset that I used the "f" bomb because they can't and don't know how to fix the car. That they can't find good help to work there and just accept it. My next step is to see an attorney next week, the 1st week in May 2026.

I'm really surprised by some of the negative reviews. I had a great experience here with both my…read morepurchase of a pre-owned Crosstrek and my subsequent experiences with the service department. All have been great! The sale was smooth and honest - very straight forward and easy. Everyone in the service department was nice and helpful and I've been in and out quickly. Nick was my salesperson and he was excellent. He was very helpful and honest with the sale and has since assisted me with additional parts and service as needed. I definitely recommend this dealership - but ask for Nick!

I purchased my 2024 Forester from this dealership and was not particularly impressed. The…read moresalesperson I worked with (I forgot his name), worked numbers with my father who used to work for a dealership, then after my father left, began to badmouth my father to me. Completely unprofessional. Then, I separately brought my car here for its free oil changes. They spilled oil and did not clean it up, causing a burning oil smell on my way home. Following this, I recently brought my car in for a transmission fix. Over the phone, the service tech quoted me $10k and told me ins probably wont cover it. Well, I submitted to ins anyway and they covered it. I looked at the quote for the fix and it was actually around $12k. While picking up my car, the service advisor didn't note that my ins paid for the repairs and they tried to charge me $12k that day. Luckily a manager rummaged and found my ins providers check. During the time my car was being fixed, I informed my advisor I would need a loaner car and was initially told that would be no problem. Then, was told they didn't have any available at the time so I ended up Ubering for the week which was costly. Overall seems unorganized and unprofessional just from my three visits here. Each time something has gone awry.

The best dealership, and they will get all my business going forward. The process of buying a…read morevehicle, assessing trade-in value, and completing paperwork, all with efficiency and professionalism, has made me a customer forever. I called on a Friday and picked up on a Monday of a holiday weekend, all stress-free! The place to go if you are busy. Highly recommend!! Many, many thanks to Sharleen Toribio and the gentleman who sits at the front desk for making us feel comfortable.

Exceptional experience with Sandy, Keith and Moe…read more One of the most impressive and memorable car buying processes I have ever had. The team at Mercedes Newton was easy to deal with, always acted with integrity, and were genuinely amazing. I was able to work out the purchase over text message, including appraising my trade, and I was in and out with an amazing new truck in no time. I cannot imagine an easier or more stress-free buying experience. Lovely people, beautiful store, easy process. If you need a Mercedes (and you do), this is your dealer.

Absolutely fabulous auto dealer. I cannot say enough good…read morethings. No hassle, no pressure, and quality vehicles. Forget all other dealerships and just go directly to either one of their locations, you won't be disappointed.

I recently purchased a 2010 Honda Civic from Lafayette Motors dealership in Andover, NJ, 07860,…read morefrom Paul, the owner, and can say this is the place to go when you are thinking of buying! I have been burned in the past by dealers and Paul is straight forward, works with you in any way, and most important, is honest. I came to him with some strikes against me and without making me feel worse than I already did, he put everything aside and got to business and worked out a deal on an amazing car. I recommend Paul to all of my friends and co-workers, as Paul came very highly recommended to me by a student at the school where I work. It is by word of mouth you find the best, the most honest and the people who will work for you, Paul is that man. Suzanne B.

Great service nice people, everyone is very welcoming and strive for you to be 100% satisfied which…read moreI am. Warm welcome by all. Had a rooftop carrier installed on my 2024 Tiguan 11/13/2025. Did a great a timely job. My service advisor is Cole Hansen. Kept me updated while work was being done. I will request him when I need service in the future. We own 3 Volkswagens. I recommend Volkswagen world of Newton for both sales, services and parts as needed. Also Colleen the service scheduler is extremely nice and wants you to be pleased. And also let me say Alex in parts is terrific. He spends the needed time with you to ensure you ordered what you need is correct. So if you are interested in purchasing a VW or need service or VW parts, I highly recommend Volkswagen World of Newton, New Jersey, phone 973 756 3100. They will continue to be my first stop for all my VW needs. Ritch Fowley

I would give this stealership 0 stars if I could my one and only visit their it was not good at all…read moreafter I explain to them the problem I was experiencing with the car they said they know what was the cause long story short they finished working on it I paid a pretty penny and boom got in the car and it was still having the same problem I went back and forth with them and of course they didn't want to admit they couldn't fix it instead fixed something else's I didn't come there for and tried to get me to pay again so they can fix it again I said hell no so now I'm giving them a few days to resolve this issue or I'm taking it further this kind of business practice is unacceptable

This place is an absolute joke. I brought my Silverado here for a recall and I left it here for a…read morecouple days. I got my truck back and picked it up after hours and when I went to start my truck it was dead. I brought it back and next day and now I'm being told my battery is bad and i need to pay 142 dollars to get a new one. This place is a joke and they could have at least discounted me for the problem that happened on there watch. Beware of this dealer!!!!

Just bought an Equinox from this dealership and had a great experience. The whole process was…read morepainless and the sales people were great!

Great service here from start to finish. I noticed my car was eligible for recall work so I called…read morehere and spoke with Michelle who could not have been more patient, responsive, and helpful. I had a few schedule changes before my appointment and every time she was able to sort it out for me and make sure I had a set date and time to come in. They also followed up with a text and phone call to confirm everything which is great. I brought the car in for the appointment and was helped by Paul who was knowledgeable, nice and helpful. Turns out my car didn't need the recall work and I was in and out in about an hour. Paul was very pleasant throughout the experience and even complimented the shape my car was in. I was glad I didn't have to stick around for hours while they worked on my car but if I need any work done in the future I wouldn't hesitate to bring it into Sussex Honda.

I brought my 2019 Honda CRV limited edition in because the airbag light came on there was a recall…read morein 2019 of a part. They fixed it back in 2019. I just need to make sure that the airbag deployed if something were to happen I made an appointment for 9 o'clock got there at 9:15 had a loaner. Everybody was nice. I came back almost 1 o'clock they still had not taken my vehicle in and they were like it could be another hour or two or maybe even longer so I had a 9 o'clock appointment they didn't even look at my car and the man who was checking me in said well you know we're busy we had to take everybody that wasn't so complicated first so everybody else went first and I had to sit there all day long. Yes they gave me a car --I had no idea a diagnostic test of the airbag could take --6-8/9 hours!!!!!!Why on earth did I make an appointment to begin with. Have I known it was gonna be an all day project I would've set it up differently. I was told it would take an hour or two yes, it was frustrating and my experience was not that good. I took my car and I left. I did not get it diagnosed