The Customer Service was mediocre and we were there for about an hour and not once were we offered even a bottle of water. The salesman rushed us out of the door, but he was nice so he must've been under a tremendous amount of pressure as he was taking care of 2-3 customers at once. Ultimately, I simply did not feel that my mother was a valued customer. We ended up going to Lexus at the Dominion and were very happy after that. read more

HORRIBLE EXPERIENCE! Ray Aguilar was rude, dishonest, and completely unprofessional. The moment the paperwork was signed, he stopped communicating altogether and would not return any of my calls. Pedro in finance was excellent, and Jack, who delivered my vehicle, was also great. However, after spending $35,000, you would expect the salesperson to have the basic decency to communicate. From misleading me about warranties, to responding "Happy?" when I requested photos of a vehicle I was purchasing sight unseen, to promising delivery and then not showing up or having the decency to inform me of cancellation--Ray Aguilar's behavior was unacceptable. I would have never chosen to do business with him, but unfortunately, he was assigned to me through a third-party site. Even when I tried to contact management for updates, no one returned my calls. This was the most unprofessional car-buying experience I have ever had. For such a significant purchase, I expected far better. read more

Have you ever driven your car when your inside display did not work? Well I did so for 80 miles. This is when your brain with too much time tin idle goes wild or spin like a globe. I had already left Austin, TX and by the time I realized this was a real problem, I was half way to San Antonio, TX. The closest location was Selma, TX. After stopping at 2 locations at the Audi complex I finally reached service. This compound is crazy large. After asserting my issue was fixed, I turned my car on and you guessed it...still black screen. So back into service my car goes. Then I was told I was going to be scheduled with a technologist, which I thought was already happening. At this juncture, i was told it would be 5 more minutes. Then a service advisor told me it would be another 20 minutes. So, jetted out the Audi North park service department. Sigh. read more

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Still horrible service; sales and management are the most unethical people working there. This is why BMW is eating your fuckin breakfast, lunch, and dinner. read more

I worked with the Internet team and Ray in particular to buy a car they had for sale. Ray was nothing but professional, and worked hard to earn my business. He found all the available discounts and applied them reducing the cost of the vehicle. I can say that they are very competitive and would work hard to earn your business! They are in Selma, Texas, just outside of San Antonio. If you do reach out to them, tell Ray, I said hello . read more

I feel bad for the review becaue the salesman is phenomenal. however. that being said. an advertised price of 9900.... turns out.... Dealer fees of $999 + 225!!! INSANE!!! Never heard of that in my life!! Remember. The advertised price IS NOT the price!! read more

BUYER BEWARE_ My wife and I purchased a 2025 Audi Q4 EV from Audi North Park in Selma, TX in March 2025 (VIn # WA1a5bfz0sp022589). Since the purchase, the service experience has been extremely disappointing. A few weeks ago, we experienced brief power outages due to severe weather in the San Antonio area. After the outage, my wife attempted to unplug the charger from the vehicle, but it was stuck and would not release. We contacted the dealership for assistance, but no one there could provide a solution. We then called Audi Roadside Assistance, and they were able to remove the plug--but once it was removed, the vehicle would not operate, and numerous error messages appeared on the dashboard. The car had to be towed to the dealership, and to our frustration, no loaner vehicle was available. We were without our vehicle for 7-10 days. Adding to the frustration, we were just informed that the issue is not covered under warranty and that we will need to file a claim through our insurance. We are extremely disappointed in both the lack of product knowledge from the dealership and the poor customer service throughout this ordeal. This is not the level of support we expected from Audi, especially after investing in a new EV. This is our first Audi from Audi North Park and our last purchase from this dealership. read more

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Today I purchased an Audi 2025 with the awesome assistance of Jeaqueline Lima, Audi Brand Specialist! She was the 1st person I saw when I entered North Park Audi and she was the last person I saw when I drove off with my new car! I was probably there maybe 2 1/2 hours at the most... from the customer service to the finance team to even the floor manager.. I cannot express the quality of service I received! Very grateful for the deal that was made for me and the satisfaction I received! I could not be so grateful for Jackie! Amazing woman who will go above and beyond! Thank you Jackie and North Park Audi! read more

This was one of the most disappointing dealership experiences I've had. First, I was quoted over $1,100 for brakes that I got done elsewhere for under $300 with the exact same quality parts. That's a huge difference and felt like price gouging. Next, I was contacted about a 2023 Audi A7 and went in after receiving the numbers. The vehicle I was shown had a cracked windshield, a check engine light on, and even had a piece fall off in front of me -- none of this was disclosed in advance. On top of that, the paperwork included a $599 "delivery fee" even though I was standing in the dealership ready to buy. Worst of all, I was told the car would be Certified Pre-Owned, only to find out mid-conversation with my bank that it actually wasn't. The manager Milad never explained this to me directly, which felt unprofessional and disrespectful. I've bought a certified pre-owned Audi from this dealer before, but after this experience, I no longer trust their transparency or process. They lost a sale and a customer. I feel that if I wasn't black and or dressed down, this would've never happened. I'm a professional RN with a credit score above 700. You never know who's in your dealership. read more

This place has the absolute worst customer service and even the management doesnt care about helping their customers. We thought the audi brand was a highly reputable brand for luxury vehicles. Well North park Audi is doing a lot of damage to the company's reputation and good name. From secretaries hanging up on people mid sentence, to the management giving attitude for simple questions about help for a 2026 that we purchased from then 5 months ago and has been in the shop for 2 months. If you want an audi go to any other dealership besides this one. I promise you will have a way better experience. read more

I purchased a brand new car here on December 31st and was fortunate enough to work with Erick Solorio. Background: I emailed a bunch of Audi dealerships through True Car on Dec 30th and Erick got back to me super quickly. That night and next morning, he provided me with all of the information I needed via prompt emails and calls. The morning of the 31st, I quickly hopped in my car and headed over to test drive the vehicles he sent over to me via email. From the moment I walked through the door, Erick made me feel welcome and was extremely helpful throughout the entire process. He was straightforward and trust-worthy. One of the things I appreciated most was his willingness to listen to my needs and preferences. He took the time to understand what I was looking for in a car and offered a number of great options that fit my budget, lifestyle, and (very VERY particular) preferences. He was also patient and never once tried to pressure me into making a decision that wasn't right for me. He made the entire experience enjoyable and stress-free, which is not something I can say about other car dealership experiences I've had in the past. The dealership was extremely well-kept and had excellent inventory as well! I drove away (happy as could be) in the PERFECT car for me. Hybrid, 2023, gorgeous exterior, interior, smooth drive, EVERYTHING!!! I would highly recommend Audi North Park and Erick Solorio to anyone in the market for a new car. They are truly top-notch and I am extremely satisfied with my new Audi. Erick, thank you for making this process so smooth and enjoyable!! read more

Audi North Park - My new baby. Thanks to Erick and North Park! - Car Dealers Near Me - Selma, Texas

They will keep your car for months.. yes months and keep blaming that they are waiting on parts.. I wish I never bought a car made by them.

Scam dealership. I'm a disabled USMC veteran with brain injuries and went in to get a vehicle with my family and got scammed out of thousands. During the purchase process they added reconditioning fees saying they were mandatory and had me sign for LoJack that they said had to be bundled with the gap but was free which I don't think was the truth. we Inspected the car and took the word of the dealer that everything was 100% but missed a small hairline crack in the windshield barely visible, oil percentage at 40% when it was stated that it had been fully serviced and somehow immediately after leaving the dealer the tire light came on and even after airing it up that night it was completely flat the next morning. They claimed to detail the car but upon going over the car again a putrid chicken bone was found hiding in the passenger door. would steer clear of this dealer read more

The technicians don't know what they are doing. I brought my car in about a month ago because my car was jerking when I accelerated and slowed down. Initially, they told me it was the battery then all of a sudden the transmission needed to be flushed and the spark plugs needed to be changed. After working on the transmission, it is still doing the same thing. They told me if I had to bring it back again they would take care of the spark plugs. When I contacted the advisor and let him know the issue he said they are not able to take care of the spark plugs. Only the labor. They had my car for three weeks in total and still have not fixed the issue. read more

We recently visited the store and I have to say I have never felt so discriminated and worthless in my life, sales person and finance guy were so sweet but sales manager was rude and didn't want to work with us after we had purchase 3 other vehicles in the past. We never saw his face, which is unusual due to the fact that previous managers will come to us and Introduce themselves. We thought he was rude and all we heard from him was a NO for everything, even though we are approved we decided to go elsewhere and gave our business to other dealership. Don't go there, they won't treat you well. read more

I was shocked when I came here to post my experience to see that many have had similar. Something happened with Service it's definitely gone downhill over the past two years. We purchased two cars from them brand new. I'll summarize: this is the first time I had them come to pick up the vehicle just oil change and check the window no receipt for them picking it up. Then I receive a text message I missed the appointment. It's been very difficult to get updates. Call numerous times finally got one service manager to say it would be Road tested on the following Monday. Nothing. I just called and said on Wednesday please just return my vehicle. I don't know If they did anything with it, but having it six days seemed excessive. read more

Love these guys! Tristan and Pedro are the best! Super friendly and knowledgeable! Audi North Park will beat any other dealerships price! I worked with Tristan and Pedro over text, phone calls, and emails; picked up my car and rolled out! read more

Audi North Park - Exactly what I wanted! Love my Q3 - Car Dealers Near Me - Selma, Texas

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I love Audi North Park. They have excellent service. Highly recommend this Audi dealer. They are very helpful and eager to help.

I was able to find and purchase a 2016 740i BMW with only 13K miles at Audi North Park. This gem of a vehicle had been pampered by its previous owner and it really shows. Victor, Jackie and Diego were all professional and extremely helpful with my car buying experience. I spent maybe three hours during the entire purchasing process. I highly recommend Audi North Park for anyone looking for a quality vehicle and professional service. read more

Audi North Park - 2016 740i BMW - Car Dealers Near Me - Selma, Texas

This is a review of the experience I had with Audi North Park. I had my initial great experience with parts manager James Morgan. Purchased a few items from him and not only was he extremely accommodating to my hectic work schedule, he even recognized my military status. When I was looking for a used vehicle, I had a brief discussion with him, he looked up the current inventory for me, recommended getting a new one instead and explained his reasoning. I found his reasoning quite legit. He offered to introduce me to Nate, his friend in sales. We ended up working with Daniel, whom we had spoken with at the dealer about a year prior. Another deciding factor to purchase was Anthony Murray, the Sales Manager. While browsing the lot on a late evening pass 21:00, Anthony happened to still be working there. Hard worker just like me! He came up to us to make sure that we weren't blocked in. We spoke briefly about what we're looking for and he offered an unbiased review of his own experiences driving different cars including BMWs, MBZs and Audis alike, which I find extremely helpful since I also own BMWs and MBZs and am on the verge of picking a different vehicle. Not only did he not ask for our information, he also offered to allow us to take a long test drive the following day. Daniel and Nate did try their best to obtain a great deal for us, which was selling a vehicle at MSRP, very decent considering many dealers were selling the vehicle over MSRP due to chip shortage. Since we didn't like the fact that nitrogen & tint were added on by default and AutoNation/CarMax was offering more for our trade, we asked to speak to a manager, who happened to be Nick Morrison. Though he was not able to change the deal, he was able to offer us another bonus that minimized differences the upcharge created. At the finance office, we met another one who enlightened the mood and added even more bonuses to our deal with the maintenance coverage and protection package. His previous experience at BMW in Dallas definitely adds value to the dealership. Because of James, Anthony, Nick, and Pedro, I will definitely refer customers and come back to Audi North Park for my future, rare-to-find driving pleasures. Keep up the good work James, Anthony, Nick and Audi North Park! read more

I first want to start off by stating that I am not writing this review with anger as I am no longer upset by my experience & I wanted to write a review that was not fueled by emotion, as many do. Although Audi vehicles are my favorite type of luxury car, I will never again buy from any audi in San Antonio. My q5 was in the shop for 67 days. Very long story short, Audi misdiagnosed my vehicle's problem 4 times. The third time it was diagnosed as the flywheel being the issue. This required a response from "Audi technical" as I was told. The dealership reached out to Audi technical and I had to wait ~4 weeks just to hear a response from them. I reached out to my service advisor numerous times, with the same answer: still waiting to hear back from Audi technical. I even asked about how we go about escalating the issue as this cannot possibly help the norm of Audi customer service. The fact that I had to wait a month just to get the "ok" to proceed with fixing the flywheel is outrageous. I wasn't asking to be made priority to fix my car I was simply pushing to just get a RESPONSE from Audi. After waiting all this time & finally getting the ok to proceed with repairing it, that ended up not being the issue as the test drive proved. Audi ended up replacing the spark plugs and fuel. And that seemed to fix the issue. Not once throughout this whole process did I hear from the service manager or any other customer relations person, despite trying to escalate the issue. My brother works as a technician at BMW & says that BMW really pushes to get the vehicle serviced & back to their owner. He, like myslef, simply could not believe my issue with Audi. Like I stated earlier, Audis are more aesthetically appealing to me but definitely not worth the headache and hassle of getting it serviced at North Park. Most definitely will buy a different luxury vehicle next time. read more

Audi North Park - One of the many texts between me & my service advisor - Car Dealers Near Me - Selma, Texas

Purchased a car in September and still don't have registration. They say they can't find the title. Management is no help. Salesman are unreliable. Their 6 month warranty they sell for $700 is a joke. Taken my car back 5 times and still not fixed. (Minor steering noise) My experience with them has been horrible. read more

I worked with Gabriel and Danielle and Corbin and couldn't be happier! I bought it ftom miles away, was too busy to drive to them, and they made everything SO easy. On top of that, I LOVE THE CAR! They sent me videos, emailed me paperwork, got even better financing than i already had and brought the car to me! I usually hate working eith car dealerships, but I highly recommend Audi North Park. They are a top notch dealership! Don't hesitate - they'll take great care of you! read more

Bought a car from this place. First off they would not take a bankers letter of approved funds so to write a personal check for the car. F and I guy had a chip on his shoulder when dealing with us, totally RUDE!! And very IGNORANT!!! Dillup was the best F and I guy and got ran over like us by the fat Fand I guy also!! Funnier than a rubber crutch!! Our Car we purchased: Hadnt been serviced, salesman knew very little about the car. Driving home service lights came on, meaning the car had not been serviced! We changed fluids and filters the next day!!!!! Totally Grunge !! Overall a totally "NO SERVICE" dealership with wveryone inside sitting around reading their cell phones and not paying any attention fo customers!!! Money Paying Customers is correct!!! They all need Fired and sent home!!! The dealer has not sent our title for the car we purchased 42 days and counting!!!' You talk about dishonest people!!!! Dont buy anything here or you will be very sorry!!! Plus paint is flaking off the car and we will have this issue checked out based on if they lied about this pristine car or not??? Stay tuned we love to open cans of worms!!! We think they lied to us about everything to do with this car!!! We are far from done with these Flakes!! read more

Saturday my husband went to Audi dealership, his sale agent was Raul who was amazing! He showed him several cars I arrived and saw them tried them. We left for lunch with a promise of coming back. Full disclosure we also went to Mercedes Benz, liked a car there but once again went back to Audi because Raul had found us better car. We then were handed off to Pedro from finance. Due to it be late the paperwork for a lease could not be completed. My husband put $1000 promise money down on the car. Come Monday, Drew the sales guy from Mercedes Benz reached out and had an even better deal than Audi. My husband reached out to Raul asking him to notify Pedro we needed to talk to him. Nothing from Pedro on Monday. Tuesday comes along and once again we reach out to Raul to ask him to tell Pedro to call us, nothing. At this point Drew has sold us on a Mercedes Benz and Tues afternoon we're in the dealership signing & taking pics with our new car. Dillion from Audi calls us @5pm on Tues, my husband says it's too late we have another car. And he asks like signed and off the lot? Yes sir lol. We ask about our refund and they will work on it. Still pending said refund. Once again Raul the sales guy was great guy!!! Finance Pedro dropped the ball. But if you want a high end dealership with amazing service check out Drew @Mercedes Benz off San Pedro/410 read more

How good is Audi North Park? I flew from Pensacola to San Antonio to get a Q5. Jackie is just the best. She worked a great deal from over 500 miles away and communicated in a timely and professional manner. She just makes you feel like youre in good hands. From getting to the deal to flying in to delivery, my expectations were met and things were great. The Q5 has been a joy to drive as well. If you're looking for a new or used Audi and you find it at Audi North Park feel confident in making the buying decision! read more

Wish I had read these reviews before purchase at this dealership. During the purchase process, ALL was friendly, responsive, and ready to serve. Soon as I signed the papers during car delivery to my home (which was a nice touch), ALL went silent immediately after! The honey moon was OVA honey! Dumped like a $2 you know what! Now being treated like a one night stand! Birds chirping, crickets chirping, even the pigeon I sent with a note on it must have never made it! 1. mileage: wasn't accurate on the paperwork (1k off), ok no big deal there. Whatev! 2. Navigation: advertised as such, button on screen says it's available however the SD card is missing (per the screen message). Sales & Manager kept saying "it doesn't have one, you'll just have to use Apple car play." To ensure I wasn't crazy, I took it to another dealership, upon look up of VIN, low and behold, it DOES have Navi and SD card is $700. No wonder they won't call me back. When I texted the sales lady, her message was, " sorry for the lack of response, we are in the process of taking care of you!" What a joke! I'm still waiting for the "take care of me part." Thank God they are NOT doctors or nurses cus I'd be DEAD while waiting for them! Smh! Well, I do love the car so, guess we stuck together now but shame on you Audi, shame on you! Wonder what BBB would say about this. Maybe I should let them know how I feel. ‍ read more

I've been to this service department previously and had a great experience. However, this time could not be more different. I took my vehicle in for a vibration I felt while driving. It's a good thing that I scheduled this out so I would have a courtesy vehicle because they have now had my car a week and the only update they have called me for was to confirm the charges I would incur for the tests they were going to run. Go figure! This couldn't be more like the stereotype of a car dealership. I have called and left multiple messages to get an update and was finally able to speak to my service rep after requesting to speak with the manager. Not who I asked for, but I did want an update. Unfortunately this story just gets progressively worse....one tire needs to be replaced, then calls me back 15 minutes later to say the brand of the 4 tires are causing the issue so she's going to get a quote to replace all 4 of my perfectly new (2 month old) tires. ...And don't get me started on the courtesy vehicle I have! Since when is it acceptable to let a car leave the lot with a crack in the line of view of the driver? Everything about this service department is just wrong. I wish I had one nice thing to say about this visit, but I do not. The only suggestion I can offer is to steer clear and save yourself the immense headache, hassle, and waste of money. read more

always an exceptional experience. the service team is great and always willing to help.

I stopped in for a test drive of a used Nissan Xterra... Larry was my salesperson and he was very nice and professional. Unfortunately, it wasn't the vehicle for me. Great hospitality area tho, took a pic! read more

Audi North Park - Yelp them! - Car Dealers Near Me - Selma, Texas

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This dealership is 1.5 hours from my local Audi dealership Audi North Austin. Long story short, my experience at Audi North Austin was horrible. So it caused me to work with an internet manager Nicholas (Audi North Park) via TrueCar on negotiating a lease offer for an Audi Q7. Surprisingly, I received exceptional service from Nicholas and his assistant Cassie at Audi North Park. They made the Audi buying experience actually painless. We left with a positive experience and great vehicle. Great job Nicholas and Cassie + team! read more

Out of state buyers, beware. I recently purchased a used Porsche from this dealer. I'm based out of Michigan so every part of this transaction was done remotely. With the car having some miles on it, I asked the sales team about any issues outside of expected wear. They had pointed out "an imperfection" on the back bumper and sent a video of a small paint chip above the badging. I accepted that as typical and took delivery of the car shortly after. When the car arrived there was much more damage to the rear bumper than was conveyed. In addition to the paint chip, there was a crack in the lower half and both sides of the bumper do not sit flush with the rear fenders. The rear of the vehicle had clearly made contact with something solid. I mentioned this to the dealer with pictures and was told they would address it with management. After that the salesperson stopped answering my text/ calls. After finally getting in contact I was told they were addressing it with the shipper. After two more weeks without update, I reached out again. I was told they would not be addressing the damage to the vehicle with the ridiculous claim that the damage was visible on the walk-around video. In addition to the damage, a $600 "Dealer prep package" was added to the sale without explanation. read more

Audi North Park - Crack in rear bumper. - Car Dealers Near Me - Selma, Texas

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The service has went down hill. Horrible experience. I would not recommend this dealership. It's my first time buying an Audi and clarified with sales they had loaner cars in case something bad was to happen and they needed the car more than a day. Was told they do. Had the car not even a year and hear some popping in the drivers side front. Called for an appointment and was transferred around then on hold close to 15 minutes then hung up on. Called back. Set the appointment and was told at least 2 days. I said ok need that loaner car. They said they had their fleet severally downsized and cannot give me one. Explained that's not what I was told. They had lift take me home. Use to get updates on the car as it was being worked on. No longer. Called the second day and was told the rep was with a customer. Two hours later had to called back. They would not return a call. So after a day and a half all they did was test drive and hear the issue. Now they are wanting the car longer but no loaner. They had to reschedule me for Dec. 11. Mind you it is 10/25. This is upsetting. Never again. Will not buy another Audi and telling everyone else not to either. read more

AVOID at all costs. We put money down on a car and they sold it out from under us. The finance guy (P) lies about what is available and has a terrible attitude that he probably thinks is funny. Sales people are friendly but clearly there are games that they are all willing to play. Great cars, bad dealer. read more

I am writing to express my extreme dissatisfaction with Audi North Park of Texas. I purchased a "Certified Pre-Owned" Audi A4 from this dealership, only to later discover that the vehicle had been salvaged. This had a dramatic impact on the value of the vehicle, as it decreased the value by $10,000. I was shocked and disappointed to learn this information as it was never disclosed to me, and immediately contacted the dealership to voice my concerns. However, the General Manager Sean Atkins and Sales Director John Brown were extremely unhelpful and dismissed my concerns without any consideration for the impact this had on me as a customer. The lack of transparency and poor customer service displayed by Audi North Park of Texas is completely unacceptable, and I would not recommend this dealership to anyone. The experience has left a sour taste in my mouth and now I will be forced to take legal action against the dealership to to recoup the loss of the salvaged "Certified pre owned" Audi North Park sold me. Salvaged vehicles are not allowed to gain a Audi preowned certification, according to Audi's certification guidelines. I have attached the National Motor Vehicle Title Information Report(NMVTIS) from the Department of Justice; Office of Justice Programs showing the salvage. A conversation I had with Copart of Dallas confirming the salvage. Copart was who initially reported the vehicle as salvage. And the email and text correspondence with sales director John Brown. read more

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Our sales person was the biggest JERK. He never took me seriously the moment I walked in and as a young woman I am extremely disappointed. Once he came back with the numbers, all he did was sit there and argue. His tone was very AGGRESSIVE, in a mean way. We drove over 30 minutes there and back. I am so upset that we WASTED TIME to be treated that way. He mentioned he was the salesman that was there the longest (only 6 years). read more

Under no circumstances would I recommend this place to anyone. The staff is extremely careless and not even apologetic about it. I went for routine maintenance and ended up stranded on I35 after I picked up my car. My car started to over heat after leaving NP and unbeknownst to me I was leaking coolant. The amazing NP Audi staff decided screwing the top on coolant tank is not required. Pretty cool right?! On top of that the told me I needed new tires and new rear brakes at a cost of $3200. Scammers! And then they want to work on my brakes, I'll probably end up running off the road because the brakes don't work if they work on them. Never ever go here. Go to an Audi dealership in Houston, they know better. read more

Audi North Park - Car Dealers Near Me - Selma, Texas

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If I could give the service at this dealership a -10 I would. I've received excellent service by Audi dominion. Don't get your car serviced at this nightmare. Went in for a maintenance oil change and ended up with a broken sensor that now I have topay for to get repaired. read more

Not sure why my review states San Francisco, CA since I live in San Antonio, Texas. Beware of Audi North Park. They will entice you with all these incentives and then when closing the deal, remove these incentives and not inform you. I recently purchased an 2025 Audi Q7 and agreed to the purchase price with the sales person (Diego A.), yet when I spoke to the Finance Rep. (Manuel G) he explained the various finance offers based on my credit score. I agreed to the finance offer that suited my finances and signed the documents. Manuel agreed to email me the paperwork since it was late on a Friday evening. I agreed and went home. I followed up with my sales person, Diego, about the paperwork and finally received it 1 week later. When reviewing the paperwork, I noticed the incentive I had been offered of $7000 was reduced to $4500. I immediately called Manuel who attempted to explain it over the phone, but I decided to visit him the following week. While at the dealership, Manuel proceeds to claim he fully disclosed the reduction of the incentive and when I tell him he NEVER disclosed this, the Finance Manager (Pedro) proceeds to state the video tape of the transaction would be reviewed. The Finance Manager, Pedro, calls me later this same day to tell me the video was "unavailable". So, I request a meeting with the GM. I met Mr. Vagi the following day who disappointedly never acknowledges his employee, Manual Garfias, was deceitful. He gives me the option of a finance offer at a higher APR resulting in an additional $2,100.00 in finance charges if I want the full $7000.00 incentive. This offer was not only insulting but unappealing. I love my Audi Q7 but will NEVER return to Audi North Park because they are deceitful, dishonest, and their GM (Todd Vagi) does not accept responsibility of his employees false dealings. Stay away! read more

My walk-in experience with the dealership was awesome. They were willing to do everything they could to get me out of a car I purchased elsewhere. Anthony Murray was great with us. He was friendly, personal, and EXTREMELY helpful even with the few limiting factors we had (LOTS of negative equity, credit score, preferred monthly payment). The only thing that changed this experience was ONE person. STEVEN IN THE FINANCE DEPARTMENT. our first encounter with him, we should have signed papers that day but while he was running numbers with us he was extremely condescending, rude and short with us. Buying a new car should be exciting but it's like each detail we gave him or preference we reminded him of, just "turned him off" from us. It got to the point where we just ended up leaving. The way it made me feel, I didn't have a extremely high credit score and I shouldn't be getting a new car. We did end up coming back and closing the deal with someone else in the finance department who was much more pleasant. Her name was Jill, so thank you Jill! I felt as though I had to buy a car that day, have tons of money to put down and a 720+ credit score. Anything less than that, he literally made me feel like i shouldn't even be in their establishment. It's unfortunate because I was extremely excited to get out of my car and into something new but Steven just made me not want to come back. Even now, I'm hesitant to call the dealership for ANYTHING because I know I need to talk to people in finance but I do NOT want to talk to Steven because of the way he makes me feel. Which is inadequate and I don't deserve to drive an Audi. Now that my car has sold though, I feel as if they don't want to help anymore. Like the deal is done and they're done with me. I've called twice and left voicemails on Steven's voicemail about a very particular thing and he did not call me back. In fact, when I was transferred, I was sent straight to voicemail. Today, I called and didn't say my name.. and it went through to him and again, I felt like he was condescending and rude to me. I even reminded him that I left him a voicemail a few days ago with no return and he didn't even acknowledge it. I called later the same day and asked to speak to a manager. I spoke with Sean and he was super helpful and informative for the question I had for Steven that he did not thoroughly answer. I needed a certain document after my car was sold in order to get a partial refund for my warranty for my old car and they were extremely difficult in helping me get that. Lots of run around. I'd text/call and email people and they wouldn't respond. Funny part is, I was REPEATEDLY encouraged to give outstanding scores for my satisfaction review. And I did because again, my initial experience was great. And immediately following that, they stopped communicating with me. I figured giving a good review would give me better communication. So here's my bad review to make up for it read more