Everything went well, they were so nice and helpful. Definitely recommend Audi of Riverside. Great great great. Thank you so much!!!

Josh was such a great sales man!!! I'm so in love with my new 2025 audi q8. If you ever want to get a deal go with Josh! read more

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The absolute worst Audi dealership in the area. Bought an S6 under the CPO program with extended warranty. I went in because the exhaust smelled strongly of fuel. After making me agree to a $250 diagnostic fee, they proceeded to tell me the fuel smell is normal in these cars exhaust. They then pointed out that my intake tubing was torn and needed replacement. Great, I bought a CPO car for this reason, nope! They refused to repair the intake, and tried to charge me the $250 fee on top of the repairs. Thankfully, I'm an expert in recognizing BS. Took my car to another Audi dealer, they diagnosed the fuel smell as a bad O2 sensor. They then replaced both the sensor and the torn intake tubing, under warranty as they should have. All in all, I tell everyone I know to steer clear of Walters Riverside, from sales to service they exist solely to take advantage of ill-informed customers. read more

We are already overpaying for the labor and parts for having a luxury vehicle, which I get and that was my choice. However, it's the principle of being charged more at any possible chance. I brought my 2018 Audi A3 in for service. I thought it was a transmission issue but it turned out to be a wheel bearing, I also opted to get my back windshield wiper replaced and have one more thing looked at. It was still an 1,800 bill at the end of the day. It was supposed to be done that day but I was told by my service advisor that they needed to order a part and it would be a couple days. Well it just so happens that our Lexus was in the shop as well so we were getting rides to work and everywhere we needed to go. I asked for a loaner car which they were very good about providing, I will say. My car was finally done one week after dropping it off. I took the loaner car back with the line on the gas tank exactly where it was when I received it. I got a text message originally stating "Your starting fuel level is 5/8 of a tank" okay cool, well I have no way of knowing exactly what is in there all I can do is go by where the line is. Right before I brought it back I went to put gas in the car. I started with $20 and the line was just a hair under where it was so I even went back into the gas station and put more money in just to be sure. The line was exactly where it was when I got when I brought it back. When I got my final receipt this morning I was charged $23 for gas. If I had put another $23 in it would have been a full tank. It's not the $23 it's the principle. I just don't appreciate that at all. read more

I couldn't be more impressed with the level of customer service I received from Joshua Johnson. From the moment I walked in, he greeted me with a warm smile and was genuinely eager to help. Joshua took the time to listen to my needs and answered all my questions with patience and knowledge. He provided insightful recommendations that made my decision-making process much easier. What stood out the most was his dedication to ensuring I found exactly what I was looking for, without any pressure to make a purchase. The entire experience was not only enjoyable but also stress-free, which is rare in today's car retail environment. I left feeling valued and appreciated as a customer. I highly recommend visiting Audi Riverside and asking for Joshua Johnson if you want a top-notch shopping experience! I can't wait to get my second care with him. Thank you for going above and beyond! read more

This has to be the most Amazing experience I've had in life. Vinny was amazingly incredible in all aspects of his job. Vinny the Sales man was incredibly polite and professional from the moment we met throughout the purchased of the car. Vinny was helpful in every aspect of this process and presented us with many different options. Vinny's GOAL was not just to sell a car but to put smiles on our faces and he certainly delivered. There was no hassle as Vinny' main objective was to make our dream come true and he certainly delivered. I've had other dealership experiences and none were even close to the experience that we received at Audi dealership in Riverside. If I had to give a rating I truly and honestly believe it's a 10/10. We were able to walk of the lot with our dream car and not having to worry about our futures, Vinny and team worked their magic around our budget and we can honestly say that we are still financially stable. I can't thank them enough and hope one day I can be of an assistance if they ever need anything. Most importantly is that my Wife is incredibly happy and full of smiles for years to come, this experience is definitely not short of Amazing. Vinny I wish you the best of luck in life and hope that your life be filled with an abundance of joy happiness and love. I will definitely return to purchase my own vehicle since the one we purchased was for my wife. It's very beautiful to not only experience the kindness from Vinny and team but to know that they helped restore faith in imaginable ways to our family and that says everything. We are extremely please with the overall experience and have nothing but lots of amazing words to say about Vinny and Audi in riverside. I've always said it "it's not the company but the people in the company who make the company". Again Thank you for all your support and mostly for not just taking care of me but my family as well. Vinny understood that this wasn't just about me it was about my family, kudos Vinny. Purchasing a car is always a family decision. Vinny is just too amazing, he helped my wife set up her car and every accessory that came with it. This is truly a remarkable experience. We got white glove service and I couldn't asked for more. AMAZING EXPERIENCE.... read more

Audi Riverside - Audi A5 - Car Dealers Near Me - Riverside, California

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I went in with my fiancée to look at cars and was impressed by the outstanding service I received! If you want good service ask for Joshua Johnson! read more

Walter's Audi is an outstanding car dealer. I have dealt with many new and used dealers the last 3 decades or so and Walter's really stands out. They are HONEST and trustworthy, which is worth gold when you are buying a car. They price fairly, don't play any games and stand by their word. I bought a used Audi from them last month and could not have been happier with the entire process. This family-owned business is a gem and works hard for your business. I would not hesitate to do business with them again and encourage others to do the same. They are a 1 in 100 dealer in my view. read more

Recently over the Labor Day weekend, I went to Walters to lease my second vehicle from them. I used the same salesman that I had a few years back. His name is Joshua, he is very professional, thorough, and straightforward on the numbers and the whole process. I turned in my current lease and they worked with me on the numbers and we utilized the current rebates and incentives that they were offering and I got exactly what I wanted with in my Q7. I will definitely be back for another Audi lease once this one is up. read more

Audi Riverside - Love the black optics package - Car Dealers Near Me - Riverside, California

Responding to John Scholz: The process of making it right doesn't start with making excuses. I clearly saw the construction. I also know the construction isn't new. The fact I could be hounded, day after day, about keeping my appointment, only to be ignored at the appointment, says a lot about how committed and truthful you are about your relationship with your clients. I'm beginning to think most of the communication coming from Walter's is automated. When the rubber hit the road, there was no real personal interaction. There is no making it right with me. I've moved on; however, I do hope you get it together, for future clients, who hold companies like yours to their word of providing quality service, with a personal touch. read more

We highly recommend this dealership. It's an amazing ambiance displaying Audi products with pride. Joshua Johnson was friendly, cordial, professional, courteous went above and beyond to ensure we would have an excellent experience as first time Audi customers. He had excellent follow-through and answered all of our inquiries. He was considerate and sensitive to our personal needs and maintained a positive "Can Do" attitude. He is extremely knowledgeable of Audi products. We have had very negative experiences with Audi dealers (Ontario Audi to be exact we don't recommend them, Sales Manager Brett is negatively impacting the dealership in our opinion as he is not genuinely considerate or sensitive to customer's needs); however, Joshua shifted our perspective and he is definitely our "Go To" Sales Rep from here on. General Sales Manager Kevin Bolden was also supportive and instrumental to help us ease on our concerns in purchasing an Audi product as a result of negative experiences with Audi Ontario. Thank you Joshua & Kevin. We're very much considering purchasing another Audi. read more

My experience with Walter's was a disaster. This was my second Audi Q5 from Walter's and my first experience 5 years ago was fine. However, this experience was disappointing to say the least. My brand new car had the engine light turn on in the first 24 hours of owning the car. I called my salesperson who arranged for me to take it to a dealer closer to my house, however, they did not have a loaner car. They kept the car for a full day and said they fixed it but when I went to pick it up the light was still on. I brought it back the next day and they still were not able to repair it. I called my salesperson again and said you need to pick it up and try to repair it at your service center . They kept it a full week and still were not able the fix it. The service manager called me and said it was a software problem and the fix would be coming. But in the meantime I would have to drive it with the check engine light on. This makes ZERO sense to me. It was a brand new car, only 1 day old. On top of that they took my old car and although they promised me a check in 2-3 days it did not arrive for 2 weeks and when it did arrive it was written out to a random person. I asked that they fed ex a check that day which they did. To top it off I just got a $125 bill from the toll roads because they took the toll roads back to the dealership, even though I removed my sticker. I requested the manager call me and have yet to hear back from him. I would AVOID this dealership at all costs. read more

Walter's Audi Riverside is definitely the place you want to work with when purchasing a vehicle. Blake and the entire team that was a part of our purchase experience were completely first rate. My husband, daughter and I, purchased our Audi in early February. The service was first class, professional, and the entire process was seamless. The patience, kindness, and professional acumen that was extended was genuine and made for a wonderful experience. This is a team of incredible individuals. We will recommend Walter's and be back again in the future. read more

I wanted to update my review of Walter's Audi. As you will notice, one of the managers left a reply which left an impression that they are truly surprised by this and will look into it and get back to me. DON'T BE FOOLED BY THIS RESPONSE. Eric just wrote that to act like they care, but in reality they DON'T. It's obviously a PR move to make an appearance on Yelp. Nobody from Walter's Audi ever contacted me, nor did they apologize or try to rectify the situation. Once again DON'T SHOP AT THIS DEALERSHIP. THEY WILL LIE TO YOU OVER AND OVER. There are so many other Audi Dealerships who are very straightforward. I went to Audi San Diego and they purchased my vehicle for $5000 above what Walter's Audi offered. They were really transparent and helpful for the entire process. Audi Temecula is another great dealership. Please do your research before buying/leasing. It will save you in the long run. read more

Audi Riverside - Audi A4 UPP - Car Dealers Near Me - Riverside, California

Only been there once but I intend to bring my vehicle back because of the great staff and service. The prices are the prices. It's an Audi so the service needs to match and it does here. read more

Whole day worth of negotiations only for the car to be sold to another party. Test drove said car yesterday, but left dealer to test drive another brand we were interested in. We ended up liking the Audi better and got a call this morning following up on the test drive yesterday and continuing on negotiations. Finally got a call late afternoon that the rate was approved, pictures would be sent of repairs to burn mark on passenger seat, and we were good to sign. I asked for an options contract to see if my credit union would beat the rate and was told that it would be sent over shortly with the pictures. I got a call 10 minutes later that someone else was looking at the car and they could not hold for me without there being a signed contract. I said ok and was told I would be updated. I understand as a business you gotta do what you gotta do, but at the same time, wouldn't you want to get a returning customer; gaining that trust and loyalty? Also a bit frustrated that I had to reach out to get the final update hours later that they did sell the car. I probably wouldn't want to return or recommend this dealer to someone else just due to the lack of trust I now have with them. And after looking through reviews, I see that others have had similar experiences.... 2 stars because the salesman was nice enough and again; business is business. Just won't be taking my business here. read more

***Please read***Thank you to the honest and helpful sales staff that helped me with my trade/purchase. I recently traded in a vehicle and got a good honest price for it(opposite experience of their sister Mercedes-Benz dealership across the street... Please read that review). They had the vehicle that I was looking for at an honest price and I had all around honest dealings with these folks. This is my second such purchase with this dealership. This is my second positive experience with this dealership. Kudos to you!!! And thank you all for your help! Thank you for reading. read more

Audi Riverside - Car Dealers Near Me - Riverside, California

Let me start by saying, I have bought many cars over the years and never have I EVER had to run numbers BEFORE going on a test drive. EVER. So it not only irritated me but, made me laugh, when the salesman said we couldn't test drive the 23 Audi S4 until we got prequalified AND showed we could "afford" the car- because I thought he was joking. I had been trying to get my husband to check out this car for a while now and really wanted him to test drive it (since I've driven many of these models already). Mind you, I currently own a 100k car.. that we pulled up in. That I also test drove WITHOUT "running numbers" beforehand. My husband asked the salesman again and he responded "I'm new but my manager said we can't without running numbers". Really?!! How do you expect to sell cars with that type of service? We clearly were not teenage kids looking for a joy ride. Which I understand some dealers have to deal with but we were very serious about purchasing. After months of convincing my husband that this was the car for him- and him ready to buy and just wanted to test drive he did not appreciate what the salesman and manager told him. He was upset that not only was he told he has to prove that could afford the car but also didn't even try to accommodate us but simply turned us away. It's a 70k car! It's not even anything really expensive. It's not a Lambo, Ferrari or Bugatti like really?! The Range Rover across the way let us test drive their 150k cars without running numbers, so did Porsche. Get it together Walters Audi. Because you definitely lost a sale with that attitude. (Photo of vehicle included ) read more

Audi Riverside - The car we were told we had to "prove" we could afford - Car Dealers Near Me - Riverside, California

1. Started off rude and acting like they were too busy to even talk/service me when I had an appointment. Should be happy they are busy and selling cars. 2. Knew I was travelling to see car and misrepresented ability to negotiate in person when asked prior to travelling to see car in person. In person they said no ability to negotiate, not even $1. 3. Added on $1,300 fee for theft deterrent device (think gps tracking to help if car is lost or stolen) and when I said I did not want to pay for or even want it said they would charge me just as much to remove it either way. This is added as it also saves them money. 4. Rim had clear scratch in it (not surface, actual groove/indent) that was not shown in videos requested or even acknowledged until I pointed out in person. After discussing not happy with incremental fee for theft deterrent or inability to negotiate went to "talk to manager" and came back with still charging me $700 for theft deterrent and not $1 off car. Also represented their invoice price was too high to discount car - if they bought car for what they said then they shouldn't be in the car business as this car was clearly over priced. They saw female travelling alone to buy car and tried to take advantage. Know you are being ripped off if you buy from this place. Unreal. read more

Waste of time, typical cat and mouse BS. Stick you in an office while they go to the "manager" to work numbers. Come back with some way out numbers. I worked with Blake who was great via text. But when I got there he passed me off to another rookie. Typical dealership. Very unprofessional experience. If I could give zero stars I would. Don't waste your time, they will literally say anything to get you there. read more

Used to love this location and the Service staff. Stacy was amazing!! In fact, I had a friend that worked there. But, they opened Ontario location and went there for convenience for regular maintenance. Was told they found $9,000 worth of needed repairs. As such, went to another mechanic who fixed all those problems. Went back a year later for scheduled maintenance and the same people once again provided the identical identified problems and cost. Clearly, this was not likely and I swore to never use Ontario location due to questionable integrity. In summary, at that time, I moved on with my life and would only deal with Riverside location. Last month, I received a personalized letter from Riverside location and even mentioned my original sales person David, who is wonderful. The letter indicated they would be willing to buy my used car because of demand at above value. So I took my entire family down to the Riverside location. I explained the situation to the front salesman who did not redirect me to anyone. He then tried to sell me new car. When I said I wasn't interested, he provided an offensive offer for my vehicle. I gathered up my family and left. I get it, the economy may be rough right now. Perhaps, Audi has competitive issues now. However, a company should be ethical and current management at both locations should know better. Short term gain versus long term loss model. I will never go back. read more

Probably our best car buying experience to date. Everyone is very friendly and you don't even feel like you're working with any sales people, everyone is very transparent with everything and Adrian Sandoval is the man, he went above and beyond before we even stepped foot in the door, and we were beyond impressed of the team that helped us get into our first audi without taking any more of our time than what was necessary to get out the door. read more

After further interaction If I could give this dealership a 0 star I would but man these guys not only will advise you on something that they aren't 100% aware of but they will not own up to a mistake they made and on top of that won't bother helping you get out of a mess they put u in let alone confess to it I've purchased 2 audi from them and they won't give you any loyalty offers also got me upside down on a vehicle about 25k It's safe to say they're sales man only worried about their pockets I hope this review finds you comfort in not going to them if u want an audi best bet is Ontario or just don't go near audi ‍ read more

although I couldn't get an audi just yet, David helped me find this beautiful gem. 2020 limited Hyundai Sonata. He was so patient, honest, helpful, and beyond friendly! Very glad I had him as my car dealer, he helped me find a car that made me feel great buying and also took the time to make sure I was satisfied with my budget idea, as well as my taste for a sporty and aesthetically built whip! He will take time to talk to you sincerely and is really there to help you. thank you so much David! & also thank you to Brett McKinnley for helping finance. everyone I met there was so friendly and I was well pleased with my experience read more

Audi Riverside - Car Dealers Near Me - Riverside, California

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Although I was very happy with my Audi Q3, my husband and I decided it was advantageous at this time to update our car. Raymundo, the sales associate was an exceptional salesman. He made us feel very welcome and listened to what we were looking to buy. He worked with us through the purchase of another. We were also well informed concerning our choice. My new Audi Q5 is beautiful and drives like a dream! It is my pleasure to recommend Audi Riverside for your next car. You will love it! read more

I am sure everyones experience may be different but for me, Walter's Audi Riverside was fantastic. Buying a car is always a time consuming, mind numbing experience. The staff at Walters was professional and courteous and really took an interest in what our taste were. Raymundo Lopez and Kevin Bolden were amazing and really bent over backward to make sure we were satisfied. If your in the market for an Audi reach out to these guys... read more

Beware!! They use deceitful tactics to raise the price of the car without you knowing. They tried charge me for a $1,500 LoJack system without telling me. Luckily I caught it. The salesperson Blake Lewis said I have to purchase it. I told him to remove it and he laughed and he said he doesnt have to. I then talked to the general manager John Scholtz who was condescending, had no communication skills nor customer service ability. The end of the phone call ended with heated argument. That was the General manager's solution when a customer spent 5 hours with his family at his dealership. He used excuse after excuse and would not except any accountability. These people discussed me. My family and I couldn't get out of there fast enough. John should resign and management needs to recalibrate their ethical compass from top to bottom. I'm in the process of contacting DMV investigations and other avenues in hopes this won't happen to anyone else. Look at all their one-star reviews and you'll see what I'm talking about. It's the same scam over and over. I hope you're not next. read more

Walter Audi is a Great Place to Purchase your Next Audi My wife and I purchased our second vehicle from Joshua Rambow at Walters Audi, the new 2021 Q5 Prestige. We love the new vehicle and were so pleased with the final deal we worked out with the George and Joshua. Initially we had some miscommunication, but the General Manager George McKenzie worked with my wife and I to come to a resolution and helped us get an amazing Q5 at a Great price. We did everythign completely online and through email, and they even delivered or Vehicle to us in Irvine and took back our old lease vehicle. Joshua went over all the new technology with me and made the transition smooth and easy to understand. We were sad to see our 2018 Audi 6 go, but the new 2021 Q5 Prestige is Amazing, and it looks Awesome! read more

Audi Riverside - Car Dealers Near Me - Riverside, California

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Robert was incredibly helpful in showing me the Audi vehicles. I appreciated his no-pressure approach and the personalized attention he gave throughout the experience. Highly recommend his assistance for anyone looking to explore Audi options! read more

I bought my first Audi last week at this dealership and had a great experience. Our salesman, Ryan Gonzales, was super helpful and informative and made the process really smooth for us. My husband and I had spec'd out a car we'd like and Walter's had a model that matched it almost exactly. He called on Monday and Ryan called him back right away and started running numbers based on our trade-in. He said he had people coming to see it at the weekend so we'd have to come down that Wednesday. I don't know if that's a sales tactic, but we were available anyway, so we arranged a time to be there. The auto mall is pretty central, right off the 91 freeway, it was easy to get in and out. When we arrived, Ryan came out to greet us. He was friendly and chatty and got all of our information processed efficiently. The car was being washed so we went inside and started on the paperwork. Once he'd passed it everything over to finance, he took us out for a test drive, then introduced us to the service department, so that we weren't waiting around staring at the wall. The timing worked out pretty well. Everyone we spoke to in the dealership were really friendly and all of them encouraged us to email them if we had any questions about the car. Once Andy in finance was ready for us we went to his office to sign the finance paperwork, which went pretty swiftly. COVID-requirements-wise, everyone wore a mask at all times and there's plenty of sanitizer around the building. In Andy's office the AC was on and he kept the door open so we had some ventilation too. All in, the process took about 3 hours. The car was delivered to us squeaky clean and they gave me a few extras like keyrings with the keys in a fancy box, a cleaning cloth, and a USB cable, along with a $50 coupon for the merch store which we used on some cleaning products. If you're looking to buy here, I recommend giving Ryan Gonzales a call. read more

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I purchased a 2018 Ford F250 from Walter's Audi at the end of May. My salesman,Victor told me that they do a complete maintenance on all vehicles and that they did a maintenance oil change on the truck. I just recently noticed (30 days after I purchased the vehicle) that it was leaking oil in my driveway. I called Victor and told him about the situation. He got his manager on the phone and he said they were not liable and cannot do anything because it is a stage one fix and that it would have to be a stage 3 fix in order for them to do anything! (Whatever that means!) I took my truck to a Ford dealer and they told me it had been leaking for months and now it is going to cost $7,500 to fix! Stay away from this dealership! Victor lied and so the manager! We also had to replace the front brakes, back brakes and rotors! read more

Audi Riverside - Car Dealers Near Me - Riverside, California

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I purchased a CPO Audi from Walter's Audi in Riverside. Before the purchase I was told by Rob that the car will be cleaned and detailed because the car was dirty, the passenger seat had coffee spills, the trims had stains. Also, there were a few scuffs and he told those could be removed as much as they could. I ended up purchasing the car but the car was not even cleaned. When I told Rob, he said he will see if he could give me some reimbursement. He texted me later in the day that I had to bring the car there and leave it for a day. 2x round trip is like 400 miles for me so that's not an option for me. It wasn't pleasant experience overall read more

Bought our first Audi yesterday from this awesome dealership! I inquired originally about a new Q3 through the Costco program but ended up going with a 2021 Q5 after the test drive. Dennon was our salesman and we couldn't be happier with him. Very professional, knowledgeable , patient and friendly. The sales manager (Eric I believe?) was also extremely helpful and friendly working out the very best deal for our family. They worked hard to get more for our trade in and ultimately made the deal happen. The dealership is incredibly responsive and their communication is on point! I love that all numbers discussed in the deal were presented up front including interest rates. I think this was the first time ever that a dealership was totally transparent with everything. Everyone we dealt with at Walter's Audi had a positive attitude and that was refreshing. We definitely would recommend checking them out! Thank you for our very first Audi! read more

Audi Riverside - 2021 Audi Q5 - Car Dealers Near Me - Riverside, California

I made an appointment to check out an A3 and although I had an appointment with David Yi, I was assisted by Adrian. When I arrived I was the only customer there beside my friend who drove me down from LA. This place was completely empty on labor day. Needless to say I was very motivated to buy. I did my research on the vehicle and I threw out an offer that was literally scoffed at (which they later offered). I decided to walk away because that was pretty rude and as I'm walking out some other employee has the audacity to say, "come back after you've won the lottery." I was incensed but decided to just walk away. After about 15 minutes I received a text from Adrian agreeing to my original offer if I drove back to the dealership. At this point I'm so annoyed because of my experience that I decide to ask for more, considering it to be their "asshole rebate." They didn't budge at that point and I continued my way back to LA. Other things about my experience included finding spider nests on the car, and a missing door guard, but that wasn't even the worst part. Adrian kept trying to convince me that the check engine light being ON was fine because its a simple sensor issue all the new A3's have. Dude didn't even originally offer to have it fixed. read more

John, I can appreciate you hearing me out and letting me vent. However, by the time I wasted 10 days trying to buy the car, plus the 10 day delay in speaking with you (I left you a voicemail on the 10th and then followed up on the 20th), we had already found a vehicle. Plus (and your sales manager said the same thing) we both know that your used car buyer finding a Mustang at the auction would be a longshot. I'm sure he doesn't spend his days in the Ford lane. As you know, this was a random trade-in. Anyways, this situation will continue to be an inconvenience for me as I made my service appt. for next week with Audi of North Orange County. No personal hard feelings, but it's hard for me to want to spend money at your store right now. read more

Walter's Audi is the ONLY Audi dealership to purchase a vehicle. They understand the customers needs and accommodated everything I needed in my new 2022 Q5. I had the pleasure of working with David Robinson in Sales to find me the exact match we were looking for. His communication and tenacity was 100% why we're driving our new Q5. David R. is super personable and makes the buying process super easy. I'm based in San Diego and passed by numerous Audi dealerships just to make a deal happen with David. Ask for David when calling/visiting Walter's Audi, you'll be a very happy customer! I also got the deal done with the Sales Manager, Brett who is a great pleasure to work with and makes the buying process extremely easy as well. Go see both those guys at Walter's. You'll be driving away a very happy Audi owner!! read more

Audi Riverside - Car Dealers Near Me - Riverside, California

I wish I had the same experience here as it seems everyone else had. Just left the dealership about 30 mins ago, easily one of the worst experiences when we got to the money part. I called Audi financial about a week ago because I had some questions of whether me applying online or at Audi financial would be better. Sat on hold for 39 mins and some change before I spoke with someone. I was told if I applied at Audiusa.com that I could go to any dealer when approved. Ok cool! I applied, got approved went to look at the car today. When it came to the money part I provided the pre-approval that I had from Audi financial, to which I was told in so many words by Mike, the sales manager, that they would still have to rerun my credit That the dealer is another entity, separate from Audi financial. Which I wasn't 100% happy about. Where things went wrong is that Mike says something to the effect " I've never seen this before." (referring to someone being approved through Audi financial). When I asked him if he could contact Audi financial and provide the reference number for the approval he continued to make comments like I didn't know Audi did this (re the pre approval), made several comments as If I brought in a fake letter from Audi, like did they run your credit, i haven't seen this before, I've never seen anyone get approved on Audi financial before... To be honest I was a bit peeved about getting my credit ran again but I understood why. My issue was the lack of customer service and Mike be unwilling to contact Audi financial and confirm this is something they do instead of insinuating that it was a fake letter. When you go into a place and they treat you as if you're presenting fraudulent information despite you providing proof you're not and them having the avenue to confirm that this is something Audi does, and educate themselves for the next customer, the choice was to make sure we were as uncomfortable as possible lol. While walking out he offered for us to speak with his manager to explain the process, which I genuinely understand. I just want to see good customer service and not be made uncomfortable , especially a lot of money is being spent. I would've liked for them to just contact Audi with the reference info, let them provide my credit tier approval etc before them running my credit again to ensure I was happy with the deal. Treating people as if they don't have the means or are lying instead of just verifying the information provided is piss poor customer service. I attached the "fake" preapproval and the "fake" application on audiusa.com read more

Audi Riverside - The infamous "fake" preapproval - Car Dealers Near Me - Riverside, California

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My experience was top notch. I Saw an A5 advertised on Autotrader.com for a great price, which they honored. And they gave me absolute top-dollar for my trade-in, too !!! The Salesman was professional from start to finish and very knowledgeable. So If you're looking for an Audi new or used give Walter's a try and be sure to ask for Anthony Huynh. You won't be disappointed. read more

UPDATE: 10/22/20 I do appreciate the reply from their manager; and yes, since we will have this AUDI for years to come (and lots of maintenance needed), I will be watching how the customer service team handle their business, as well as all the other details of this review. Hopefully they will improve (customer service is KEY), as stated by their management; but only time will tell. ---------- The wait was not too long; the two Alex(s) were the welcoming team. They're both great; friendly and polite. (No one else greeted me--there were 6 workers in the service area all loudly chatting about their Halloween plans and no other customers except one with Alex; but not a single salesperson/service rep greeted me, not a single smile or "good morning" when I walked in) Seemed like the two Alex(s) were the only ones actually working. The waiting area is clean and they have a simple coffee maker with hot (generic)coffee available (not Nespresso). They also have some stale looking prepackaged danishes for snacks. For the amount of $$$ we're paying for "car/engine service" the amenities are better at my local Pepboys(who serve fresh fruits, KrispyKreme donuts, bottled Dasani water and Nespresso lattes).....but whatever! In the 30min I was waiting for my ride, I counted 9people/workers who passed me, looked at me and ignored me; NO BUENO! :( It's "customer service 101" to, at the very least, SMILE at the potential customer walking around your lobby/waiting area. It's not a good reflection on these workers when they just ignore and keep walking.... especially when they just made eye contact with you. Hello?!? Is it really that difficult to smile? A fake smile and a dry "good morning" will do. (rolls eyes) Anyway, if it wasn't for the two Alex(s), this place would've gotten 2stars for cleanliness and the little amenities they had. Alex Wong and Alex Ortiz are both professional and easy to work with. They answered all my questions and kept in touch with updates on my car service throughout the day. Thanks Alex and Alex! If it wasn't for you guys, this place would be lucky to get 2stars. read more

Never drove an Audi. Zero experience with the brand. Why didn't anyone help me? I had my first kid a year ago, and now I'm currently looking for a larger family car. My sister wanted me to go test drive SUVs instead of just looking at YouTube so we randomly decided to go. I went to three places today: Lexus, Jeep and Audi. I didn't even have a chance to go inside the building before someone helped me at Lexus and Jeep. As for Audi--not a single person came up to me. We walked in at the same time as these two dudes, and they said hi to them. I get it, I was in leggings and a crewneck sweater, and probably looked like a waste of time. I did see them talking to a woman in a maxi dress, which was lovely, but, I'm not here to impress anyone. I looked at the Q7 in the showroom and thought it was nice. I didn't get a chance to look at any of the technological features or how the third row felt, because no one came up to me. Could I have purchased that car in cash that day? Yes. If I decided that I wanted the Q7 for some odd reason, would I buy it at Walter's Audi? Nope. It's all good, a few days later, I test drove the BMW X5, and I think it's one. Would the Q7 compare? I guess I'll never know. read more