I wish I could give less than 1 star. This is by far one of the more incompetent groups I have come…read moreacross in years. We got a quote for some work on a sprinkler system, and that's where everything fell apart. The project manager and tech were clueless on things that needed to be done, which resulted in them cancelling their appointment. Lots of excuses, no sense of fault, zero apologies. Save your time and go with another company. I'll be surprised if these guys are around much longer.

They hire terrible drivers who apparently forget they are driving a company vehicle (name, #,…read morewebsite) while driving like a maniac/road raging. Karma can work quickly when there is traffic and I can get your license plate and call mass state police though. let's see if I get a call back!

We have been customers since 2021. Each inspection comes new claims of deficiencies. They have NO…read morecustomer service. Five calls to speak to billing who did not even bother listening. Quoting contracts signed that were never signed. No calling when alams are triggered. I could go on and on. Do not use this company.

We needed some in-home sprinklers lowered. Marcus from Ellis contacted me quickly & provided a…read morequote. Hubert came out to our home & did the work quickly. Everyone at the company was professional & a pleasure to work with.

The best tried another company only too realize and come back to my go-to company. A big shout out…read moreto Michael & his Team

My water heater started leaking on a Friday afternoon. Called a few places and ended up texting…read morewith Michal Brandano. He quoted me a price to replace the tank, and one of his employees, Shawn, was there Monday morning. Shawn was very sociable and efficient. It turns out that Michael ordered the wrong tank and quoted me the price on the tank ordered in error. The tank I needed was more money then the tank he ordered. To his credit, he honored the original price. I was very impressed with Shawn's knowledge, and he answered all the questions I asked him. He was very professional. I would definitely recommend Brandanos.

I was driving behind one of this companies pick up trucks after a bad ice storm, a large chunk of…read moreice came off the roof and smashed into my driver side mirror, taking it off. I tried to get the driver to stop and exchange papers, he realized what happened and accelerated to extremely high speeds on the highway. I got pictures of the truck and the license plate and reported it to the owner of the company. The owner at first seemed somewhat apologetic and forwarded the information to his insurance company, but his insurance company declined the claim due to lack of evidence. I reached out to the owner to see if we could remedy this issue without the insurance and he has refused to contact me and says it's an insurance problem now, not his. I would use my insurance company, but I have a deductible which I don't believe I need to pay out-of-pocket for this companies hit-and-run.

We found ourselves in a challenging situation when our incumbent company let us down, but Hampshire…read moreFire came to our rescue. We approached them with the possibility of taking over or installing a new system for our outdated 40-year-old wet/dry system in Wells Maine. Eric, from Hampshire Fire, went above and beyond by thoroughly explaining the ins and outs of the existing competitor's system and highlighting the numerous benefits a new system would offer us. The Hampshire Fire Protection team demonstrated their customer focus during follow-up discussions, leaving us impressed and now even considering them for fire extinguisher servicing along with a new system. What truly impressed us was Hampshire Fire's honesty and integrity. Despite having the option to simply take over and repair our existing system, they recognized the flaws in the outdated design and limitations of the system. Instead of providing a quick fix, they made the responsible decision to recommend a replacement, putting our SAFETY and needs first. This level of professionalism and dedication is what sets them apart from others in the industry. We are grateful for their expertise and commitment to ensuring our fire protection needs are met efficiently and effectively. I'm a retired "vendor" who had to service several multi-national companies for 42 years. Now I get to play the role of a customer (instead of a vendor) and Hampshire Fire Protection has already impressed me more than I can put into words. I can't wait to further our relationship. They have offices in Maine and NH and over 40 years of expertise with the owner still completely engaged. I'll review again as things progress.