Auntie Anne's in Cerritos mall might as well be closed. I don't know why it says permanently closed, but I can tell you they are still open. They are still located near the food court and I came here because T-Mobile had their T-Mobile Tuesday offer of a free original pretzel. I know it's free but this offer was so hard to redeem. First, trying to order from the app was so difficult. It would not let me complete my order so that all I have to do is pick it up, so I was forced to go in and fall in the long line that I anticipated. When I got to the register I inquired if the cinnamon sugar was eligible he said no, only the original. I was ok with that. I asked if I can get one with no salt because I have to cut back on my sodium intake. The guy said, no it's only good on the salted one because that's all we have. He was definitely not accommodating nor friendly about it. It was like it's free, get what you get. The other issue I had with the employee is he was handing me the one pretzel in the paper pretzel wrapper and I asked for a bag, again I got the feeling of I was asking for too much and then, he hands me the bag and makes me have to place it in the bag myself. He should have initially placed it in a paper bag. I will not return here nor redeem even another free offer in the future. There is a competitor in the mall, that I have had much better experience with. I am now not surprised that Yelp has this place as permanently closed. read more

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I stop by Auntie Ann's pretzel quite often to buy pretzel for my kids every time we go to Cerritos mall. It's quite the busy little shop, as it is next to the food court area. The staff was pleasant and the service was fast. We got several pretzels. The cinnamon sugar Pretzel was my son's favorite. It's sweet, crispy and fluffy which reminds him of a cinnamon roll. The pepperoni pretzel was loved by my daughter. I got the salt butter pretzel. It was crispy on the outside and soft on inside. Over time the pretzel seem to get a little smaller but it still good. read more

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Pretzels? Count me in! I've had a few of these pretzels before, and they're always light and fluffy. My favorite is definitely the cinnamon sugar one, but the buttered plain is a nice change of pace. And if I'm feeling a little fancy, I'll go for the pepperoni pretzel. Over the years, I think they've gotten a bit smaller, or maybe I've just grown up. Probably a little of both! Either way, they're still delicious as they are crispy on the outside and soft on the inside. Plus, they always arrive hot, which makes them even better! Not to mention, I've never had bad service here, which is always nice. read more

Review is solely based on the service. Came by in the late afternoon to grab a snack before dinner. There was one person in line ordering with a small line forming behind me. Once the person in front of me had finished ordering, I walked up to the register to wait to be helped. Two people working the front (one at the register and the other grabbing the orders from the case) didn't acknowledge my husband and I at all. They were working on the order before me. After standing there waiting for a while with absolutely no acknowledgement of 'I'll be right with you' or 'Just a moment' or even a straight up Hello, we just left. I've never experienced anything like this from any Auntie Anne's locations and this was very disappointing, especially with five workers behind the counter and two manning the front.. read more

Place was clean staff was nice and fast. The problem the pretzels were very small and over cooked. They need to raise there food quality standards. I do not know it it's lack of training, young worker, management accepting lower standards. read more

Auntie Anne's - Hot dog Pepperoni Pretzel Nuggets over cooked - Pretzels Near Me - Cerritos, California

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National Pretzel Day Free Original or Cinnamon Sugar pretzel in the app BIRTHDAY MONTH=BIRTHDAY COUPONS=HAPPY RODNEY Free Original, Cinnamon Sugar or Almond pretzel Auntie Anne's had the longer line, compared with Wetzel's Pretzels on Pretzel Day, but that was due to being staffed by a skeleton crew. Waiting in line, I noticed one employee left, leaving two to hold the fort against the onslaught of hungry customers. https://www.yelp.com/user_local_photos?select=eCgGA4R7_QxaL7ctKZVsAA&userid=xsT4KZTu_KnOVavtuXn4RA Since I already had an Original pretzel from Wetzel's, a dessert pretzel was the choice to make. Cinnamon Sugar pretzel- https://www.yelp.com/user_local_photos?select=yqsmHA0_IxPsqLRZIvRqJg&userid=xsT4KZTu_KnOVavtuXn4RA Cinnamon-y sweet, Auntie Anne's Cinnamon Sugar pretzel. I would've preferred more crunch to the dough, like a churro, opposed to fluffiness, but it tasted good for someone not too fond of pretzels. https://www.yelp.com/user_local_photos?select=nY408SBm68hdIm5E9cPz2Q&userid=xsT4KZTu_KnOVavtuXn4RA Service was great. The two staff members did a commendable job of working as a well oiled machine. Auntie Anne's is located adjacent to the food court at Los Cerritos Center. https://www.yelp.com/user_local_photos?select_video=1D5TV43396WkDB11uAONRA&userid=xsT4KZTu_KnOVavtuXn4RA Auntie Anne's added sweetness to my day on National Pretzel Day. The staff did an admirable job pumping out pretzels, making the wait minimal. Auntie Anne's birthday pretzel was a welcome treat, too. read more

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The employees were super nice! They helped me find with the free birthday pretzel and helped me used the app! The place was clean as well and the pretzel was warm! read more

Auntie Anne's - Cinnamon Sugar Pretzel - Pretzels Near Me - Cerritos, California

I tried some of Auntie Anne's pretzel bites. There were enough bites in the cup, but lots of sugar & cinnamon, very little napkins. Worth a one-time try, but no plans to return for the price point (~ $8). read more

Auntie Anne's - Cinnamon Sugar Pretzel Bites - Pretzels Near Me - Cerritos, California

Love coming here especially for the perks. Rewards build fast. Can't complain coz u get free pretzels. One thing I wish was on the hot display case are the sweet almond pretzels. Coz we love those. So carb-loading, can't beat coming here. read more

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Every time I go to the mall I have to get Auntie Anne's here ...It always smells so good when I walk by that I can't pass it up. My favorite is the almond crunch! This place never disappoints. The pretzel is always fresh and on point. The service was quick and good too. read more

I came for another birthday pretzel. I got an almond one. It is crispy and not burned. Tastes very good, much better than last year's. Regular price is $5.39 each for the flavors. read more

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Hey, i just wanna say I got great customer service a few days ago. I walk up to the register and I got greeted by this young red hair girl. I think her name was Destiny. I first ordered an original pretzel but then changed my mind midway thru her making the pretzel and decided to get pepperoni pizza pretzel instead. She was so kind and smile and laugh it off and didn't make feel like a burden. She was so patient with me. I really appreciate the customer service from her. And the pretzel was amazing! read more

Very terrible management. Not only is the environment unsafe for their employees to work in but they also treat their employees like trash. Yelling at employees in front of the customer is so unprofessional, especially over nearly nothing. IF they aren't afraid to do it in Public who know what they say to them behind closed doors. What a horrible way to run a business and think no one would notice. Hopefully someone of higher rank notices this and take into account how their management treats hard working people. read more

I found my experience at this locations very pleasant! I was in the area for a dental Appointment so I stop by to get my complimentary pretzel. Customer services was great, although my they sold the last of jalapeño pretzel to the guy ahead of me. She offered a different kind parmesan cheese & garlic. I appreciated it. No hassle just a sorry from her end. Now that was an amazing services. I had ventured into another location and didn't quite get the same services. Its refreshing to see a kind person on the other side of the counter especially in this state of the economy. Again, thanks guys for an awesome experience. I would definitely come back here. Highly recommend to all! You made my birthday day worth celebrating..act of kindness! Btw, pretzel was tasty too! read more

Our service was fantastic. We were having trouble with the app and Bianca was so very helpful. 12/10 service and experience. We will definitely be back. Especially if Bianca's there. read more

Auntie Anne's - Cinnamon pretzel bites and pepperoni pretzel bites with cheese sauce! - Pretzels Near Me - Cerritos, California

Yesterday on Christmas Eve, my family and I were trying to get some good pretzels! Then, we were met with rudeness. Nate who was being mean to me, gave me a lot of attitude and then proceeded to talk about it behind my back to his friend. Alec. Please do something the food quality was terrible.... read more

Check in offer - buy one pretzel and get one free! Delicious pretzel, although a little on the skinny side. I think it depends on who is making the pretzels that day. Cheese sauce is the best so I got an extra - plenty of cheesy goodness! Bad news - no iced tea. :( read more

Auntie Anne's - Pretzel combo $5.95 - Pretzels Near Me - Cerritos, California

Auntie Anne's pretzel is always a must when you're strolling the mall. Childhood snack that never fails. We got the pepperoni pretzel. Yummy read more

Auntie Anne's - Pretzels Near Me - Cerritos, California

They basically stole my money when I tried to make a purchase through their app............ .................. ....... read more

Came here and the pretzel dog bites were burnt and hard,one of them was even missing the dog...left my friends and I so disappointed that we went to wetzels... read more

ugh if i would have known that wetzels pretzels was also in this mall i would have gone... $5.35. jalapeno pretzel and medium drink. it was blah. plain. was not warm. girl that rung me up was annoying with all the questions about upgrading and adding on. read more

Auntie Anne's - Pretzels Near Me - Cerritos, California

Great pretzel stand. Back in the day, Auntie Anne's occupied the space where the Dumpling Express is now before moving around the corner. Ever since they were in that old location, I've had their cinnamon pretzel. I fell in love with it from Day One, and continue to get that exact same flavor whenever I feel like getting a pretzel. The taste hasn't changed at all. If you're a mall employee, you get free pretzels. I found this out because when I ordered a cinnamon pretzel once, the owner asked for which store I worked for then offered it to me for free. (I never worked at the Los Cerritos Center, but I'm there so often that employees for the stores probably think I do). Every so often, Auntie Anne's gives away a free pretzel to every customer for a few hours during the day. I think this has to do with their anniversary celebration, but when it does...the lines here are ridiculous. And, sadly, I've found myself passing by two years in a row and waiting in line to get a free cinnamon pretzel. read more

There really isn't much to comment on a delicious pretzel place. I come here once in a while when I am craving a glazin' raisin, almond, pizza/jalapeno or plain old pretzel bites and always leave satisfied. The sales associates are pretty fast at order completion and getting me in and out. When something special does require a wait, they always check with me prior to finalizing payment (which is much appreciated). I will continue to visit this location for my sweet and savory needs. read more

Who ever fry the bread with sausage. That's the worst 8 dollars performance. It's salty burn outside.

Who is this Auntie Anne and why is her pretzels so delicious? I love their regular pretzel with jalapeno cheese sauce! I don't need anything fancy like cinnamon, or jalapeno. The pretzel is so soft on the inside and crispy on the outside - just the way that a pretzel should be. If I need something more, I would order the Pretzel Dog. This is almost a meal by itself. It will definitely eliminate any hunger pains you have while shopping @ the Cerritos Mall. read more

As far as soft pretzels go, I think Auntie Anne's is the Best. I used to go to this one as often as I was at the Cerritos Mall. The pretzels are cooked perfectly, a little crisp on the outside and warm and chewy on the inside. I usually go with the plain with no salt and the butter on it. Awesome. I sometimes get the almond one and get the caramel dip if I'm in the mood for sweet. But basically all of their pretzels are good so if you ever see a Auntie Anne's go and get one, you will not be disappointed. Note: HaHa Mike L. I beat you to another Cerritos place. read more

One star cause I can't give zero on here! Worst customer service ever! They are so rude and look unhappy to be there!! We noticed that the cashier when serving food would grab the cups with his hands covering the food and had no gloves on so when we ordered we ask if when he got ours he could grab it from the bottom and not the top... well another employee (who did have gloves on) came up to serve us instead, the cashier rudely told him how we wanted our food handled, he then gave us a weird look and we said "your wearing gloves it's ok" the cashier replied sarcastically "oh you can touch them but I cant" and if that wasn't enough when we went to eat our mini hot dogs we found a hair! Never again! read more

MIND BLOWN!!!! How good does the Almond pretzel have to be for me to actually eat NUTS?! (I HATE NUTS) Better yet, buy three get the fourth free?! If I knew who Auntie Anne was I think I'd do one of two things;try with all my heart to wrangle out of her the recipe to making these delicious pretezels or bow in reverance to the woman who was able to combine dough and almonds into the saliva-inducing, flavor explosion in my mouth. read more

Seriously? This star has nothing to do with what they serve because that's in my previous review. The one star is for an offer they offered me and I never was granted it! Long story short: The owner left me a message thanking me for my review and offered me to come in any time I wanted to receive a complimentary pretzel of my liking. So I go to Auntie Anne's, told the cashier about the message and she denied me of my complimentary pretzel saying the manager wasn't it. So ok, I understood that. Next couple of times I came in the cashier tells me either the manager isn't there, we don't do that anymore, or we were never informed of anything. I was so upset from coming here 8 times that I ended up writing the corporate headquarters. They ended up apologizing and sending me a card for a free pretzel, but I mean come on.. did it really have to take me to go that far? RIDICULOUS! Hey, at least the pretzels are good HAHA read more

I'm a huge fan/critic of pretzels and Auntie Anne does me good every single time. The pretzels are made right in front of ya and given to you ready, warm and perfectly made. The crunchy to squishy ratio is on point and the workers are very kind. My go-to pretzel is either the sweet almond covered one or the pizza one. While the first is dunked in cinnamon goodness the other has pepperonis with melted cheese on top. Super groooovy. Make sure you take advantage of their combos and free samples Went earlier today and the girl who was working it was pretty cute. I'm into that read more

Auntie Anne's makes the best pretzels on the planet. I don't even know why Wetzel's Pretzels even exists. I mean, HELLO. Auntie Anne's is so far superior. All their flavors are good - both salty and sweet varieties. And the salty ones go really well with the lemonade. My mouth waters just at the thought of eating one. I can't tell you how many times I've ruined my appetite because I thought I could sneak a pretzel in before a meal. read more

The wait is never the issue. My problem is being able to redeem awards.... It irks the crap out of me how the rewards scanner is always down but yet ok to scan barcode for future rewards.... Rip off! read more

Yelp check in says buy any pretzel get any signature pretzel free. According to the worker, the signature pretzel only refers to a classic pretzel (plain or salted).... wtffff ok fine that's still good read more

Glazin Raisin does not need any dip. I like my almond or cinnamon sugar pretzel chewy and warm. I'd rather have the original pretzel than the stix form. Lemonade + sesame pretzel is a good combination. The pretzel dog is okay. read more

this place is delicious. I like the almond pretzel and the strawberry lemonade. the lemonade taste like red robin freckles lemonade so it's just soooooooo good!! the pretzels are always fresh and the workers here are very friendly. read more

I've never had a problem here. I've always been able to get what pretzel I want. I've gotten the pizza pretzel and the cinnamon pretzel and they have always tasted good. I would definitely return to this location. read more

Waited in a very long line, I had no problem with waiting. Since there was such a long line one would assume that all there pretzels are going to be hot and fresh since they're consistently going out but no. The pretzels were cold and stale AND to top it off the cheese wasn't even hot read more

Cinnamon sugar pretzel nuggets, you my only friend... No, really... when you get these warm & soft, in a cup to contain most the mess... Damn. I usually hit up Hot Dog On A Stick for a large frozen lemonade, then wander over here for some nugget love. I don't know whose idea it was to put it next to Cinnabon though. Some days it's a struggle to choose. = \ read more

If I could give this location a negative 10 I would. I spent over $20 and when I asked for hot mustard the cashier told me she would have to charge me for it. Are you kidding me??? I've always gone to other locations and NEVER ONCE I've been asked to pay for it. This just tells me that the owner of this franchise is greedy. Never again will I purchase anything from this store read more

Ordered the cinnamon sugar pretzel for $4.29. WAY TOO MUCH SUGAR! I literally had to take a napkin and wipe off all the sugar and the pretzel was still sweet. I just shuddered thinking about all the sugar... yikes! Please stays away and buy an apple instead. read more