OMG this was the worst service ever today (2/15/26) at the Chandler Fashion Center Mall and I'm old! Lol. Wife and I walked up to the counter and we were the only customers. Worker there (heavy set dude) said it will be 3 to 5 minutes before we would be served, I thought he was joking. He said it again, "5 minutes before I can get to you". Mind you there was no other customer in front of us. We promptly left and went upstairs to Wentzels. They had a line of customers 5-6 deep and we know why. Aunty Anne's was literally discouraging customers from buying their product. Say yes to Wentzels and a hard NO to AA here at the Fashion Center Mall in Chandler. read more

Extremely disappointed at the dishonest employee who took my order on July 7, 2024/ 5:06pm inside the Chandler Fashion Mall, Arizona location. I ordered a sweet almond pretzel and a small lemonade, she greeted me with a smile and there was no problems with the interaction while taking my order. I asked her, "how long has this pretzel been out?" *pointing at the hot display case* She stated "20 minutes?" Then I proceed to ask her if it was alright to get a fresh one instead. & that I am willing to wait. she said ok, she'll get me a fresh one. I was happy that she was nice enough to do that for me so I tipped her 20%. BOYYYY WAS I UPSET WHEN I SAW HER PUT THE OLD PRETZEL FROM THE HOT DISPLAY CASE IN TO THE BAG, HIDE IT ABOVE THE SHELF SO I COULDN'T SEE IT, WAIT 2 MINUTES BEFORE HANDING ME THE SAME OLD ONE SHE BAGGED UP FROM THE CASE. The dishonesty of that employee made me really upset. I don't like to argue so I just gave the pretzel benefit of the doubt, I stood in the front of the register, took a bite from it & it was HARD. I let my son try it too and he didn't like it. So I asked the same dishonest employee if we could just exchange it out for a cinnamon sugar pretzel instead hoping that it might be softer. The dishonest employee looks at her co worker and her co worker looked annoyed, the coworker grabbed another old regular pretzel from the hot case, "sugared" it up and hands it to me. It did not look like the normal cinnamon sugar pretzel that we're use to eating. The pretzel was not soft or sweet. It was hard, salty, and not that much cinnamon at all; taste was really off. Anyways, I threw one of the old pretzels away, gave the "cinnamon sugared" one to my husband because that man can eat anything and I hate wasting money in this economy. & As for that dishonest employee+ coworker: I hope you guys get the chance to read this feedback to please tell your customers next time that you and your staff do not want to make fresh ones for customers who're willing to wait so that we can take our business elsewhere. Felt like I wasted my money on bad pretzels and warm lemonade. Bugged me so much that I seriously wished I didn't tip because you guys absolutely did not deserve it. read more

Just got my pretzel nuggets. I was very excited to see that fresh ones that just came out. I asked for the fresh ones and the employee told me that they are strictly forbidden from doing that and that cameras are recording. He was regretful about it. Not his fault but an absolute disappointment and ridiculousness by AA. If I'm paying over $8 for pretzels, I expect freshness. Shame on you. read more

Visited on Sunday, 11/16/25. No regular pretzels available when we showed up at the cashier, so we asked how long and the cashier asked the girl making the pretzels how long would it take. She said 5-8 minutes. Then she tells the guy checking us out "no actually I don't want to do that" with no apology or care. He said we can come back through the line later to get a pretzel. We said that makes no sense, if it's 5-8 minutes why can't we just order we don't mind waiting. Attitude girl making the pretzel just says "I don't want to do that". So we said forget it. Really poor way to treat people. Aren't pretzels the main product you sell? read more

I love Auntie Anne's Jalapeño Pretzels with Hot Salsa Cheese Sauce. I also love the Parmesan Garlic Pretzels, but I wish they would bring them back on the Menu read more

Really shocked by my experience at Auntie Anne's that has been until now a favorite place to get a snack when at the mall. I ordered a hot dog roll and there were two in the glass case, and pointed to the one I wanted as the other one was over baked and burned but they said they could not because they were ordered to only give the oldest item first. They were on camera and seemed so afraid to do otherwise. It seemed they were afraid of losing their job if they gave me the item I wanted. Maybe the CEO of Go To Foods, the company that now owns Aunt Anne's needs to know about this experience. read more

If you are looking for a spectacular pretzel, this is not it. Overall, it's a decent pretzel but doesn't compare to the amazing pretzels you can get back east. Overall, it is probably one of my favorite spots in Arizona though! read more

Great tasting pretzels but horrible service! They have a huge sign above stating buy 3 get 1 free but then cashier refuses to give us the deal and said weekdays only. Nowhere on the sign does it say weekdays only. Very misleading! Their prices aren't cheap. We spent over $60 on small portions and got crappy service. read more

Food was really good. The staff was very sweet and made us a fresh batch of their oreo nugget. Very nice

Ordered a pretzel it was dry spoke to seems to be the manager and he made me a new one and I thought was very nice of him! Great customer service . read more

The unfortunately long line might be due to it being the holiday season and Santa as well as the Elf Academy area are right by Auntie Anne's. Does that mean they are Santa approved?! But the long line was my only big letdown from this location and they probably are not this busy any other time of year. Considering the rush, the gals behind the counter did try their best to keep up with the hot pretzel demand. I'd take an Auntie Anne's over a the more prominently located (at least in this mall) Wetzel Pretzel in a heartbeat so definitely worth the wait! This elf approves!! read more

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It is estimated that Americans consume about two pounds of pretzels each year. Have you fulfilled your yearly quota? Want to? For $60, you can get two buckets of pretzels, some dip, and four drinks for you and the homies. Every now and then, the wifey wants a freshly baked pretzel. At Auntie Anne's, the egg wash over the pretzels really makes them super crispy. With the warm fluffy center, it's easy to see why they're so addicting. So come here and get a pretzel. read more

Auntie Anne's - Two buckets of pretzels. - Fast Food Near Me - Chandler, Arizona

"When you take a bite into a hotdog, you're making a pact with the devil." ― Shane Madej, Buzzfeed I wrote a Wetzel's Pretzels review four years ago as a joke between me and my Seattle homie Marc M. He had always said that Auntie Anne's was the superior mall pretzel. Never really thinking about it, I recently started popping into the mall more and since then, grabbing some soft pretzels became routine. Whether it's the pretzel nuggets with hot dogs or pretzel nuggets with pepperoni, it's always one or the other. So just for funsies, we did a side-by-side soft pretzel throwdown between Wetzel's and Auntie Anne's on who had the superior pretzel. Hands down, we love Auntie Anne's! The crispy exterior from that egg wash makes such a big difference and the inside is fluffy like an alpaca! The people who work here are A LOT nicer too. So while this Auntie Anne's is tucked away in a part of the mall I don't usually go to, I'll go out of my way for their pretzels. You gotta visit your Auntie! read more

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I came here for my birthday pretzel and it was very disappointing. I got the garlic parmesan flavor and it was heavily coated with powder which wasn't enjoyable and the pretzel itself was hard and probably old. read more

Such horrid customer service!!! The girl working here today just now at the chandler mall auntie Anne's saw I walked up to place an order , the look on her face when she saw me was one of discust , like wow she had do so her job and take someone's order !!! She looked so angry and mad so I said have you ever tried greeting your customers or saying can I Help u , cuz she said nothing to me just glared with the look like what do u freaken want ?!!? I am never amazed these days how people working with the public can actually treat people this way and it's simply just accepted anymore. read more

i went up to auntie anne's last weekend and when i say at night this young lady i believe her name was iysis she has a great smile great strand really is putting on the face for auntie anne's and plus she made fresh pretzels she was very happy and she made my day a lot better just coming there read more

It's an expensive pretzel but who doesn't love these? Don't forget the dip it's a difference maker.

Stopped in and got some pretzel dogs along with the regular salted pretzel bites and of course a lemonade! So yummy, and now I feel sooo full, but dang it was all so good. One happy customer here,if you haven't tried them, be sure and do that. read more

It had orange gooey stuff on the bottom and it was suppose to be a slushy but it was just a normal drink with chunks and it is not good it made my stomach hurt a lot I don't recommend the blue drink and it made my head hurt. read more

Auntie Anne's really is the best soft pretzel. They do an impressive job, managing to make every single pretzel with the right amount of butter and salt. Only reason they don't get 5 stars, the extras are kind mediocre. I love cheese with my pretzel at other places, but theirs just isn't that good and heated would be better. If they just had warm good nacho cheese, I don't think I could resist and would have to get a pretzel every time I walked by! Their rewards program is kind of hard to keep up with though, I tried downloading the app, but then later deleted it due to non use. Then I'm there today and of course, its not installed! Maybe I just don't come here enough, but it seems like a pretty inefficient rewards program. They have good soda too, they keep their machines well calibrated, good corp policy here as this can be a real detractor. Some places just don't have good soda, but its well kept up here and consistant. read more

Auntie Anne's - Fast Food Near Me - Chandler, Arizona

Everyone at this Annie's hates their job. I brought to attention that my pretzel was burnt and got attitude. Then they gave me ANOTHER burnt pretzel. What a shit show. read more

Great options and location inside the mall. The pepperoni pretzel bites with marinara sauce are delicious. They also have tasty lemonade and service is good. read more

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I can't pass up getting a pretzel from Auntie Anne's when I'm shopping at Chandler Fashion Center. The employees are so friendly and the pretzels are delicious. If you love pretzels then sign up for their app. Not only do you earn free pretzels but get specials on new products that come out. read more

They have the best fast food pretzels and a good selection of flavors. Our favorites are the jalapeño pretzel and the cheddar stuffed pretzel bites. Sadly, they've changed the cheese dip over the years. What used to be so good it was a "must" is now the cheap neon colored processed cheese. It's nasty, kills a great pretzel and a waste of money. read more

I don't know how this place gets 4 stars. The lemonade tasted like cough syrup and the pretzel tasted was not all that. Both went in garbage. read more

Something different and well worth the price. My biggest complaint is I might be a pretzel addict now!

As they are cooking everything it smells really good. They even had a plate of sample pretzels bits out that were nice and warm. The girl working behind the counter was sweet. She told me they had a special on hot dog rolls, 2 for $5.00. However, i asked for 2 Jalapeno rolls and she said they were still cooking. I said OK, i will be back in about 5 min. When i came back again i ordered 2 jalapeno rolls. She gave me my order and a coupon for next time. But, when i got where i was going and opened the bag i had 2 plain hot dog rolls. I did not take them back really it is not a big thing. But, it would have been nice. Since i like the spicy. Other than that ,fabulous! read more

Damn these pretzels are irresistible. They are expensive but completely worth it. Every product they offer is delicious and addicting. Those calories add up quick though so be careful. read more

Auntie Anne's used to be so unhealthy - lots of delicious butter and salt. Too bad they aren't that way still, because I loved the way they originally made their pretzels. Example: Jalapeno Pretzel had jalapeno's in the dough, were baked, and then coated with delicious, fatty, unhealthy butter. Mmmmm. Butter. Now they put the jalapeno's on top, bake them, and then maybe add a little butter. Still good, but not great. I kinda prefer Wetzel's Pretzel's better now. Too bad, really. read more

So, so, so good! This is my favorite place to get a pretzel. Warm, buttery and delicious. I try not to think about how many calories must be in these things for them to taste that good, but I think we all know a pretzel isn't health food. If you're going to have one, why not have a good one? I have tried a few of their different flavors. they have all been good, but I always just end up going back to the original because it's just soft, warm, and yummy. There is also a Wetzel's Pretzels in the mall. They are good too, but I prefer Auntie Anne's. They taste a bit fresher to me. Go try one. :) read more

Usually go here 2-3 times a week, however I won't be back again. Today I went by & asked for a plastic fork to eat my lunch. A employee by the name David rudely answered with, "If you're not going to buy anything we're not going to give you our supplies." A fork that cost your company less than $0.01? Wetzel's Pretzels was kind enough to give me a fork(never bought anything from there), so I guess this will be my new pretzel shop! read more

Don't go here if your looking for friendly fast service. Waited over 10 min for someone to make a pepperoni pretzel. Staff making pretzel complained about making pretzel and very rude. I got tired of waiting so I got a refund and went to another pretzel stand. read more

I just tried Auntie Anne's for the first time last week. It was so delicious! The young man up front, I believe his name was Austin, was so very kind and helpful. He even offered to make me and my brother fresh pretzels! Wow! I would definitely recommend this location and will be back very, very soon! Thanks Auntie Anne's!!! read more