I'm just going to say it--this may be the worst Chick-fil-A in the entire franchise…read more We've stopped here for years between D.C. and western Maryland because it's one of the few CFA restaurants between Frederick and Cumberland. The number of times our order's been wrong, things have been missing, and stupidity has happened (no utensils for a salad, no napkins in the bag, etc.) are countless. Literally countless. It's also the slowest CFA in the nation. I'm not sure what goes wrong here but last Thursday night, we spent a half-hour in the drive-thru line. A. Half. Hour. At the restaurant known for its efficiency--and this wasn't an unusual experience here. It's insanity. Top it off with sullen employees and a real lack of the baseline, flagship CFA service, and one wonders how this franchisee holds onto his flag. Two stars for the food itself which is standard CFA, but it's a sad state of affairs in Hagerstown. I'd love to see it improve but after years of nonsense here, I'm not hopeful.

Easy on/off the I-70 interstate. Stopped here with my kiddos on a Friday night on the way to…read morePittsburgh. A bus had the same idea too so it was quite crowded. No play area which disappointed the kids. Same standards as per usual. Staff forgot my child's milkshake and were super friendly and quick to get it out to him. No shortage of places to stop to grab a bite nearby, however, I always find Chick-fil-A to be a consistent chain so it's usually my top choice if in an area.

On my way back down with my Dad in tow we needed to get some food. I wasn't picky about where we…read morecould go, however, my Dad on the other hand is quite picky when it comes to fast food. Being that, he only has a tolerance for certain places. Not fun at some points, but not horrible either. We showed up around lunchtime and it wasn't all that busy. We were able to place our order and find a seat fairly quickly. While our food was being prepared we got our drinks, napkins, and ketchup. After settling into our seats I ended up having to get back up because that's when our food was ready. The staff working that day were very busy and running around to complete orders and make sure that they restaurants was running smoothly. They kept apologizing for how slow the service was, spoiler alert, the service wasn't slow and it was nearly impeccable. They were short staffed, only three of them working and they worked as a team. They kept churning out the orders to make sure that the wait wasn't long and tag teamed the counter and drive thru at the same time. I commend you all that were working that day, you held it together. As for the food. I found it to be what I have come to expect from the chain. My Dad, however, raved for the remainder of the day, days to come, as well as weeks. He gushed over that it was the best burger he has had in a long time. I just had to roll my eyes a bit. Not everyone has tastebuds like my Dad. In this area, if you want a decently quick, on par meal, this could be your best choice. In the sea of choices for fast food chains, this is about the closest to the highway exit if you don't want to go far.

the food is good but the wait for the drive through is ridiculous as there is alway a line from the…read morepickup window wrapped around the bulding, past the ordering screen into the very very tight parking lot, when asking why it is always this a long line the window person states that they are always losing people and constantly training new people and that causes the back up. this is really frustrating especially if you only have 30 min to get food during a lunch time for work.

I think this is the best Chick-fil-A I've been to in several years! Everything was perfect. There…read morewas an older gentleman named Brad who was working in the dining room. It was like the old days. He checked in on us, got things for us we needed. Got us an extra chair. He even gave the kids Chick-fil-A cows. Amazing! I always get a Cobb salad with grilled nuggets. It has been disappointing the last several years at every Chick-fil-A I visit that you always have to eat it with warm salad dressing. Not here! They had cold salad dressing and it was wonderful! All of our sandwiches and fries and nuggets were perfect. The order was actually filled correctly, which doesn't happen very often at other places. We would come here again any day!

Order at 1045 Drive thru park at 11…read more Moved into space 1 ar 1105 Got food at 1130 Watched 23 cars paaa through and watched 2 ppl walk in and out with massive chattering orders . Went inside . They " forgot about my order" Lesson learned never move up so they can serve other people here . They'll forget about your order to save thier drive through time . Love it here

I order a beef and cheddar meal there was no cheese on it and when I called to let them know I was…read moretold they can't d anything about it

This was definitely an Arby's like no other. This place is well maintained and clean. The service…read moreis ultra friendly as well. If you are in area or visiting the premium outlets, don't hesitate to drop by for a dine-in, drive thru or takeout experience. They usually run specials as well...keep an eye on the outdoor bulletin and signs as you come in restaurant so you can get more value for your buck. Food came out quickly and the employees here are definitely well trained. Looks like this place has received some awards from the Arby's parent company as you can see many plaque awards in the restaurant. Well deserved!!

Two of three sandwiches were made wrong. None of the extra cost add-ons (bacon, etc) were on…read moresandwiches. Sandwiches were messy. It's a small slow Jimmy Johns!

I ordered the jalapeños chicken wrap. The picture shows strips of chicken. What I got was cat…read morefood. The chicken was like someone put in a food processor. It was mush. I'll never order from a restaurant that deceives people as such. Just wrong.

Absolutely a hidden gem in Hagerstown. The gyro was way larger than expected. That's probably the…read moreonly "inauthentic" part about it! Size is definitely American but the taste brings me back to Greece. I also always enjoy fresh cut fries and not those frozen ones I typically get from fast food places. I'm so happy I was able to check this place out!

This place is a drive thru only place with picnic tables in the back. Main focus is Greek food+ ice…read morecream. I've only ordered their gyros- but keep coming back for more. Very tasty, nicely seasoned meat,and they give you a lot of it. Fluffy pita, good amount of tsaziki. Personally, I think their gyros is made perfectly. And they're always consistent.

Small argument on my drive thru Mic amongst staff, also they have the nerve to call this Xtra…read morefudge, which I pay for by the way

This McDonald's is located 0ff of I 70. So it was pretty busy. The drive thru was so long. I…read morewent inside to order. About a 5 minutes wait. Although a lot of us were confused about kiosk ordering. The manager was so attentive in helping everyone out and getting the condiments they wanted at no extra charge. Hats off to this lady (manager). Working on Sunday 20 July 2025. There is still great service out there at McDonald's

Food Excellent and Tasty. Service a little Slow…read more Ambient is okay. Employee friendly and helpful.

The food was great for what it was. I've never had authentic Peruvian food, but I thought it was…read morepretty good.

Multiple missing items from order with poor response to the issue…read more Would not recommend due to service issues.

This location has switched management. Thank goodness!!…read moreThis place was the worst. New manager is awesome. Acts like she actually cares. Great work!