Tried to order a BOGO on Mother's day using the app. The young lady up front tried to scan the app and said it was not working. Then she proceeded to sell me the Almond pretzel but did not give me the 2nd pretzel that was for free. When I insisted on getting my free pretzel, she was dismissive and rude and insisted I already paid for the first one and cannot replace it with the BOGO promo. It became clear that the BOGO applied only to the original pretzel and not the almond which I initially ordered. When I told her she should have explained that to me so I could have gotten the original one, she became more hostile. It was a good thing her colleague approached and assisted me and replaced my order to claim the BOGO. That unsmiling lady should not be in the register.
Note that I love this specific store and had been buying from them for years. It was just the first time I met this girl who obviously doesn't care about the customers. read more