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    Aurora Cleaning Service

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    Response time

    10 minutes

    Response rate

    35%

    Services - Aurora Cleaning Service

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    1 More Service

    Regular home cleaning

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    2 months ago

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    Spekless Cleaning

    Spekless Cleaning

    4.8
    (470 reviews)

    I want to update my review, because I've heard from Ryan from the corporate office. While they did…read morenot provide good cleaning in my home, they have tried to make things right. They issued a full refund and offered numerous apologies. They said that they are using this experience to train their staff, and I hope that is true. They also said this experience was a one-off, and based on all the reviews I've seen, I will take them at their word. While my cleaning experience with them was poor, I can appreciate how hard they've worked to make things right. I didn't want or need a full refund, but I'm glad they decided to do the right thing and give that to me. It speaks to the character of the business. While I cannot give their cleaning services anything more than a 1/5 stars, I will say their customer service and response have been 5/5. Truly exemplary. Thank you Ryan, for your customer care. It is appreciated.

    I am absolutely blown away by the deep clean that Spekless performed on my home! The plan was…read moresimply to have my house cleaned in anticipation of guests visits. The result was SO MUCH more. In addition to making everything look better than when I moved in (awesome baseboards, tub, and stove cleaning) the team made some adjustments to my space that made a real difference. They recommended for instance, moving my trash can to the other side of my kitchen for easier reach, and now I wouldn't have it any other way. I'm also very impressed by how professional and respectful the team was. This was the first time I've invited cleaners into my home and I was nervous about what the experience would be like. All the worries were nothing because I couldn't have had a better experience.

    Five Star Home Services

    Five Star Home Services

    4.5
    (25 reviews)

    Five Star Home Services 110% lives up to its name. Great service. Great people. Frank reached out…read moreto me immediately and wasted no time in being up straight up with what they can provide and what'll cost which is definitely worth it. Highly recommend!

    We were desperate to find a cleaning company to come out and clean our empty house prior to moving…read morein. We were out of state military on our way and wanted our house clean when we arrived. Frank was very nice over the phone and offered to see if he could have someone come in the next day to help us out. I was very thankful. We have a 1,500 square foot house. We asked to have them be sure to do the kitchen and our two bathrooms. We put a time limit on it of 6 hours and we were expecting to have most of the house cleaned as it was empty. They were unable to fully clean the kitchen and/or bathrooms in the 6 hours. If 3 hours were spent in the kitchen and let's say 1.5 hours in each bathroom then I expect them to be immaculate! This was not the case. The lazy Susans and the drawers were still dirty as well as the floor. The refrigerator and oven seem to have been cleaned but that looked like it. In the bath the tile was still dirty on the floor and my husband had to pull a huge amount of hair out of the tub drain. When we contacted Frank he said it all didn't get done because we put a time limit on them. I just don't understand what they spent 6 hours on? We definitely didn't feel like we received $330 worth of cleaning. I'll add pictures of the bathrooms and kitchen for size reference as well as pictures of what we found. (I'll spare readers the hair from the drain)

    The Cleaning Ladies

    The Cleaning Ladies

    4.5
    (15 reviews)

    Alright folks, here's the deal. I never write reviews on Yelp, but this review had to be written…read more I'm a small business owner, and have worked with a number of different cleaning agencies in the Washington DC area. I've never, ever, seen a group of folks pay such attention to detail when it comes to this work. Let me give you some examples. You know that dust that gets stuck in the bottom of your LCD display on your phone, way down there in the crack? I never see that. Does your phone have a soft scent of fresh flowers? Mine does. Can you wipe your finger on the top of your whiteboard, that part waaay up there, and see no residue on your finger? I can. After someone cleans your desk, is it both spotless and have nothing out of place? Mine does. Let me cut to the chase. If you need a cleaning team that treats your house/office like you had all day to clean it yourself, do yourself a favor and hire this crew. Small business, a ridiculous focus on customer satisfaction, and fantastic punctuality. I recommend them without question.

    I had an issue with one of their employees and attempted to address it professionally by reaching…read moreout through Messenger, phone calls, email, and text. Being called a racial slur ( nigg*r) and referred to as "the Black girl" is completely unacceptable. I don't care if they follow up now . It's not how you handle a business . Your employees should be a representative of you . Although I never used their services, the way this business handled the situation was extremely disappointing. I never received a follow-up call, email, or text regarding my complaint. I know my message was received because the employee contacted me with threats after I reached out to the business. I even offered to provide the messages as proof. It has been over a month with no response or accountability, so I feel it's important to leave this review. If you are Black or African American, I would strongly reconsider using this business. Update respond back to the owner . You did not reach out regarding this at all, either personally or professionally. She works for you and is a reflection of your business. So, in other words, you're saying she's allowed to make racial comments as long as they weren't directed at a customer? You haven't returned a single call or spoken with me to even review the evidence I have. That evidence includes three separate police reports all stating the same thing, as well as Facebook messages containing racial slurs. You took her word and that was the end of it . Doing a FULL investigation would require both parties and speaking with the person with the complaint. It shows how you treat black people . That response alone shows the type of business you choose to stand behind. No worries, though. My review will remain posted.

    Aurora Cleaning Service - homecleaning - Updated June 2026

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