PJ made the whole experience and process seamless. I let him know what I was searching for and he delivered. I am overjoyed with my new QX60! read more

Highly disappointed with the way I was treated today when I walked in. I am a current Q50 owner and wanted to check out the newer model. I have had service at this dealership for years and Dave is amazing. When I went to the receptionist desk, I told the lady I was looking for a sales men she then said "for what" I was taking back by this. I then said excuse me? She repeated "for what". How rude can you be? Why else would I be in the sales area. I just thought this was so unprofessional and unfortunately I will not be trading my car at this location. read more

This car dealership has run so many scams on me over the course of 2 weeks I've literally contacted a lawyer. First of all they let us take the vehicle home and all of the paperwork done to buy this vehicle and we had it for 2 weeks. I've sent two different wire transfers to their bank account well to the information that they've given me for a bank account. Offered them both sets of numbers and given them proof. I was told that you can't track a wire transfer through numbers which is a load of crap the Federal reserve number will track either of the wire transfers I've sent. I have a credit score of almost perfect and I was told that it would be fine early in the week because I have an 840 credit score then yesterday I was told that they ran my credit and I had zero credit which is completely ridiculous and then just a few minutes after that they told my boyfriend that I had a credit score in the 500s so which is it people I'm familiar with this game okay. I also offered collateral of way more than the vehicle is worth. And they still want me to either bring them a personal check or cashier's check no I'm sorry there is no way I am going to pay $180,000 for a $60,000 vehicle. Not to mention after week 1 and then changing things up and moving things around and trying to convince me that they didn't receive the money I went ahead and did a quick internet search and found the same exact vehicle in San Antonio at the Infinity dealership for half the price. This game that they've pulled on me are of course wire transfer fraud times two, credit score report fraud, lies lies, threatening me and pressuring me, using my boyfriend's emotional attachment to the vehicle and his necessity of the vehicle now that he has sold his original vehicle to get me to send multiple payments, and now demanding more payment for threatening to take back the vehicle. And then the salesman has the nerve insinuate that I'm a liar. After thinking about it I'm thinking I am so stupid. They saw me coming a mile away. Now at the beginning when I was going to go get the original cashier's check my accounts were put on hold for fraud alert because I transferred $75,000 from one account to the other and then requested a large cashier's check which was a red flag so they put a hold on my accounts. So I asked my sister to send a wire transfer and I'd pay her back knowing I had plenty of money in the bank to do so. She sends the wire transfer I send the numbers that I know that they need to track it which they refuse to do and just tell me it's not showing up at their Bank. Everybody knows it takes at least one to three business days if not up to five for transfers over $10,000. We all have Google just saying. So after the third day when they say that they haven't received payment and that I need to do something or I need to bring the car back of course I feel pressured and I go ahead and send another wire transfer from my bank account that is now not on hold. I screenshot the information for my bank account with my totals right there on them so they can see exactly how much money I have in my bank accounts my savings my checking yeah. And I sent it to him because he says the numbers won't work to track it which I know is a load of crap. But of course my goofy behind doesn't even think that he can see now what's in my bank account and is going to probably be more after more money. Because at this point I'm fighting with my sister because she swears up and down that she sent the money and I think why would the dealership have any reason to lie so I called her a liar until that is of course I had a three-way call with her and her bank manager who confirmed she was not lying. And I'm fighting with my boyfriend everyday because he just knows that I'm lying to him and he's stressed out and worried that he's going to lose this vehicle and not have any means of transportation to get him back and forth to his classes and the meetings he has to go to. Which means he can't work which means he can't afford his new apartment or anything else really. And of course I look like the liar because why would the dealership lie. I offered a form of collateral in the way of real estate that my ex-husband and my son live on so of course as she can probably guess that caused a problem with them. And all the while I'm standing there thinking what the hell is really going on why in the hell didn't they get the transfers why in the hell would they say that my credit score is nothing or only in the 500s when I know damn well I just checked it and it's well into the 800s. And now they're demanding that I give them a personal check or cashier's check for another $60,000 to pay for this car I've already paid for twice. read more

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Just bought a used car from here this morning and it was easily one of the smoothest car buying experiences I've ever had. Maurice was our salesman and made the entire experience smooth and simple. They were willing to work with us on the price and had the car ready for us to drive home quickly. We will definitely be back. I highly recommend looking for a car here and asking for Maurice. read more

Austin Infinity has always been a great buying experience. Dana is very helpful and knowledgeable about the product and Luis in finance was great as well. read more

This dealership is amazing beyond doubt! I have never experienced such an amazing customer service from a dealership before. They not only work on your car with precision but they make sure to provide every accommodation possible when your car is being serviced! Their coffee bar is pretty cool too! Loved the experience! read more

Once again thrilled with the experience here. Bri in service took care of my dad in a pinch. We are both thankful for you and Bobby Davis in service. The experience in the service department at Austin Infiniti makes you want to only drive an "Austin" Infiniti. We appreciate you. Cheers! read more

Best customer service ever! Goes to Tyler in used auto sales. We recommend checking them out even if not looking for an INFINITI read more

Austin Infiniti - Car Dealers Near Me - Austin, Texas

Had an absolute flawless buying experience at this dealership! LT is an incredible salesman as I gave him all the information and he went to work immediately on a few options for me as I debated a Q60 Red Sport 400 and Q50 Red Sport 400! He helped me get a good trade in value on my current trade and sent me a thorough walk around as I did most of the buying experience online. LT is exceptionally patient and a great listener which instilled confidence he took everything I said into account and didn't miss a beat. Chris Corn was my finance manager and did a great job with my paperwork and helped me understand everything. He is a fellow motorist and will give you some cool things to check out for the tuner minded individuals interested in how much more you can get out of your Infiniti. Stacy Solberg did a great job getting the accessories I needed and was there quickly to perform the parts installation in no time while maintaining a very friendly conversation. Craig Isaacs in Parts can go over modifications with you and this dealership can help install and tune AMS Performance parts which is a added bonus to there service department, which is super cool! John Fisher who does the features and run down is a very friendly and fellow motorist and enjoyed going over my vehicle with much thoroughness and enjoyed the conversation! Even the people I didn't catch the name of were warm and inviting. It felt much more than a car buying experience and it added the excitement to return to this dealership. Plus they have a coffee lounge and the beauty of the dealership in itself is amazing! Thanks Infiniti of Austin!! read more

I purchased a used car in Jan 2019 for $11k after my other car caught on fire 4 months before it was paid off. I requested a bumper to bumper warranty as I did not want any other car issues but was advised it was $6k it wasn't cost effective so I went with the middle option. In less than 4 months the car started having issues. I took it to the dealership and now told that it has $8k worth of major issues $4500 which are not covered under the warranty. I called and spoke with the dealership the manger Brent Baker said its considered wear and tear so it is not their issue. read more

I bought an older vehicle from Austin Infinity. The car was supposed to come with a 3rd party warranty but later on found out the company had denied it. I had problems with ignition coils that required service twice. PJ, Jeff, and Troy were helpful and willing to stand by the vehicle they sold and to make it right. Even on a 13 year old "as is" vehicle. I really appreciate there service and would t hesitate to buy another vehicle from them in the future. Thanks Austin Infinity! read more

We have been going to Austin Infiniti for the past 14 years and have always had great service. This last time I went was exceptional service Mr. Mark Bailey and Ms. Brianna Sherill together made our latest experience top notch. We can't say enough awesome things about the entire staff from the people that meet you in the service area to drop off your vehicle to the time you pick it up. They keep you updated on the status of your vehicle so you never are left wondering when your car will be ready. In the meanwhile, while you are waiting on your vehicle they always have a loaner avail when you make an appointment so you can keep on with your day! Thx guys! read more

I needed tires on my vehicle called Austin Infiniti who does all my maintenance on the vehicle with a quote from Discount Tires. Not only did Bobby Davis, beat the quote I ended up getting 4 new tires. Mr. Davis was very professional assigned me a loaner did everything electronically to minimize contact and made the entire process extremely easy. The only reason I didn't give them 5 stars cause they didn't give me my license plate cover and I had to remind the valet guy. read more

I can't believe I have to sign up for Yelp to share my poor experience with Austin Infiniti and their entire business model, which I believe are bait and switch tactics. First, we are good friends with an employee there so we bought two cars a couple years apart. Before we knew they were predators in their sales and service support. We were duped into believing their certified pre-owned sales pitch (from our friend nonetheless) and then duped into buying the extended service plans. Two for one car! Duped because their assertion of "167 point inspection" (below in quotes) was a total fabrication. Hindsight being 20/20 we should've known their attention to detail was abhorrent since our right front tire (QX60) was not installed correctly and five lug nuts broke off and a post or two while my then 15 year old daughter was practicing driving on a highway! Obviously, we were horrified and went to our friend who assured us this was an oversight and we chose to believe them and even bought our daughters car there before we knew the rest of the story. The biggest reason I'm here is to say their "certified pre-owned" cars are what I call "spray and pray" meaning they clean them up and sell them to then use the repairs to pad their bottom line. Using unreasonably high repair rates and parts. However, or two extended warranties did not cover one thing!!! Why? Because, they bought the car from New York! It has rusted and caused issues. They say we should've known that because a car fax said it's from New York. Okay. I know they covered themselves with their mountains of paperwork. I know their lawyers are better than what I can afford. That's why I'm here. Fox Seven was my other choice. Maybe they'll call? Anyway, our friend called in the service and also the sales manager. They were very nice and offered 1/2 on the parts. Here's the awesome part. I took our car to a master mechanic who said their 5000+ dollar service quote was all not needed. There is indeed rust and it will probably cause problems, but that did not happen from Texas. That happened in New York and that happened years ago for it to be the damage that it is down. They gave us a ridiculous trade-in price even though we wanted to make it work. Things escalated to the actual manager whom gave us the most garbage used car salesman verbiage to say how they were right and we were wrong. Nothing has been done cents. That was a month ago. My friend hasn't called us. Sales manager hasn't called us. Service manager hasn't called us or the big manager. They need to make this right, but if they don't, I would go anywhere else if I were you reading this. I am. "INFINITI PRE-OWNED OVERVIEW INFINITI Certified Pre-Owned vehicles combine true peace of mind with the exceptional experience of owning an INFINITI at a pre-owned value. Confidence is enhanced through our certified process, which begins with a vehicle that was crafted to INFINITI's exacting standards, passed a rigorous 167 point inspection and includes a factory-backed, up to 6 years unlimited mileage warranty" Ps: This is very again to our relationship with USAA insurance. We were with them for 20 years until they started valuing the dollar more than their clients. We left and have never been treated better. We had the same warm fuzzy feeling with Boston infinity. And if there's no issues you will too. It's when you go to the service department and find out what your warranty actually means when you'll find out how they really operate. Pss: our friend will come back one day! I look forward to it. *****Just received their generic response. Apropos. Meaningless. Thanks for nothing. I'll still tell everybody I know to steer clear of your business. And, we? I never met you so you weren't involved as far as I'm concerned. Andrew. read more

Once again the team at Austin Infiniti came to the rescue. I have been going to Austin Infiniti now for about 7-8 years and won't even think about looking elsewhere. From the sales staff to the service staff of Monty and LaToya, they are all top notch and their main concern truly is the customer. Austin Infiniti recently helped me get my car serviced as I made the mistake of taking it elsewhere to get my oil changed as that company (Jiffy Lube) made a simple car service a huge inconvenience for me. Anyways, I came to Austin Infiniti, had my dates mixed up as to when I was supposed to come to get my car serviced. Without hesitation, LaToya was able to find me a loaner car that very same day even though I was a few days early. They were able to diagnose the problem with my car and glad to be back in my car. For the amount of foot traffic the service team sees in a day, they make it look easy, they're organized and they are very attentive to all your needs. THANK YOU once again Austin Infiniti. read more

Entered the dealership uncertain if they would have enough inventory and found that it had exactly what we wanted and then some. Our sales agent Maurice was outstanding, Felt as if we've known him for a long time. From the beginning to the end we felt we were in control of everything, Both Maurice and our financial officer Chris were highly motivated to make sure we were more than satisfied with our deal. Our deal was very fair and we never left wondering if we were taken advantage of. We left feeling exactly how they promised we'd feel-part of the Infinity Family. Thanks Austin Infinity. read more

I have never purchased anything here, so I don't feel totally qualified to give it five stars, but I did show up here unannounced one day recently for a test drive, and my experience was quite outstanding. Matt Walton, the sales guy who helped me, was really great. He was the perfect combination of TOTALLY responsive with questions (I e-mailed him several questions about the vehicle I had test driven for a while after I was there), clearly interested in getting your business, yet not an annoyingly hard sell. That's a fine line to tread, especially in the area of vehicle sales, and I thought Matt handled it perfectly. I regret that I couldn't give him the commission he deserved, as I ended up buying a different make vehicle, but I would highly recommend him to anybody interested in buying an Infiniti. They are beautiful cars, and Matt is great at what he does. They have a swanky (and very conveniently located) new location on Burnet Road, now - check it out! read more

I didn't buy my G37 Coupe from the Austin dealer, although, believe me, I tried. They just didn't have the car I wanted on their lot. They made several decent offers on the cars they had in stock, but I had my heart set on some specific features. Erica, poor girl, tried her best to get me what I wanted, but in the end, I had to go to a Houston dealer to get my car. She even kindly told me that they could not match the Houston dealer's offer, and it was probably a better deal for me to go through the other dealer. I really appreciated her efforts and honesty. It's refreshing to see, especially in a commission-centric industry. Erica called me after I purchased my car, and very graciously told me that if I needed anything, I could contact her, and that I should take my car into their services department if there were any problems with the car. Last week, I took the G-dawg in for a check-up: my car was emitting some kind of, um smell. Their services department is top-notch. My service guy, Nick, was very friendly and super cool. They didn't find any problems with my car, even though I was pretty adamant that my car smelled funky. In response to that, Nick said, "Since we aren't able to pinpoint the source of the problem, I don't want to spend your money. Now, if this keeps happening, then bring the car back in, and we'll take a look at it again." How fantastic is that? read more

I'm bumping them up a star because the Executive Manager followed up with me in regards to my brake rotor woes. Good to know they actually care.. I can't justify a 5-star, because they're still not absolutely perfect, but they've certainly gained my trust. I would buy another vehicle from them. Another update-worthy item: I went to the service department a few months ago to get them to listen to these faint and mysterious noises my car was making. The foreman of the dept. went on a ride with me and after a few blocks of trying to recreate the noises, I gave up and brought him back to the dealership. He reassured me that nothing was wrong with my ride, even though he could've easily led me to believe that there was. It's rare to have a trustworthy car dealership service department, so if you own an Infiniti, give these guys a chance when you need servicing read more

I purchased a used Toyota Sequoia here and the car seemed wonderful until we signed the paperwork and drove away in our undetailed car. The sales guy promised us when we dropped the vehicle off to be repaired, that we requested upon signing to be repaired that it would be detailed. When my vehicle was ready the car was not detailed as promised. The problem that just so happened to pop up when we drove it off the lot were the brakes/rotors. My new to me Toyota would shake, even my kids in the back would ask..."Momma..Why does our car shake so bad"??? Oh my...this is bad. So I informed the salesmen of this problem when I dropped of to have the repair that was negotiated upon signing and he said his technician looked and said everything was great. Well a couple of days later I could barely stop. I said this is enough. I took the Toyota to a Toyota dealership and they said yes, they rotors were bad and needed to be replaced right away. Well I had to pay $50 to have them tell me that, which I already knew. So I took the paperwork to Austin Infinity and spoke to the used car sales manager and he said he would fix the problem right away. The problem was fixed, after several loaner cars and unwanted trips up there...and still out my $50 for something I already knew needed to be done. DO NOT BUY A USED CAR FROM THESE PEOPLE!!!!! read more

No question, 5/5 stars. I did not end up buying from Austin Infiniti this time, but it was hands down one of the best car-related experiences I've had. I've been to quite a few car dealerships in the last few months, and Infiniti really knows what it's doing with this building. Its shiny, polished, and spacious. The building really reflects the kind of car you're purchasing. I think some other dealerships should consider how much the atmosphere surrounding discussions really affect the customer. On top of that, Kaylynn Salcido was one of my favorite sales people - she wasn't overly pushy, she knew a lot about what the car could do, and she was always professional. If there was someone I'd buy a car from JUST because she's THAT awesome, its Kaylynn! Next time I'm in the market for a car, I'll be back! read more

I've been here twice for issues with my car and I'm not a car guy but I've been taken for a ride with other cars and dealers but here NOT AT ALL this dealership literally makes me want to be an Infiniti customer for life thank y'all for being great and honest thank you so much and thank you Bobby Davis! read more

My wife and I recently purchased a QX50 from Anthony Ragland. He was recommended to us from my boss who had purchased a G37 from him a few days before us. What a great experience! Anthony is a well grounded family man who has a highly experienced, yet no pressure style that makes you feel comfortable right from the beginning. He was thoughtful in asking good questions to understand our needs which helped us keep our focus and not stray far from where we needed to be. I felt like he had OUR best interests in mind which is important for large purchases. The finance department also deserves kudos as well. We worked out a deal that I felt was fair for both sides. Really nice folks in finance. Lastly, the staffed coffee bar lounge area is awesome. Latte , espresso , frappuccino , fruit, cookies, snacks , plus you can't beat those comfy couches, Wi-Fi and flat screens. Overall, I am now a fan of Anthony's and appreciate the stress free shopping experience that made me feel like I was buying from a friend. Also, I look forward to a long healthy relationship with the classy organization that Austin Infiniti certainly is. read more

It took us 5 months to finally pull the trigger on buying our G37. The first time we browsed and test drove a car, we spoke with Akeem. He was really knowledgeable about just about everything. He's the kind of person you meet and realize instantly they are good at their job, not just pretending to be. When we left without buying, no one at Infiniti harassed us to come back and buy a car. We came back on our own a few months later and asked for Akeem. Again, a wealth of knowledge and not pushy at all. It's true they won't haggle on price, which is no fun. That's my husband's favorite part of buying a car. But you also should realize these cars are priced accordingly. While other luxury cars are priced in the 90K+ range, which leaves a lot of room to negotiate, an infiniti can run you 50K. So far, this has been the best car we've ever owned. They also have a valet service plan. They literally pick up your car, leave you a loaner, take it to the shop to service and change the oil, then they return your car. Um, awesome? We have no regrets about buying the car at Infiniti. It's such a fun car and we've had a great experience with everyone at the Austin dealership. read more

I did not get the opportunity to get a car from here, but they had one I wanted to look at and Cedric Simpkins favored my needs during the entire process. I came to this location to look at a Toyota Camry that they had on the used lot side. To start, I messaged them via the internet and my banks website that located the vehicle here. I appreciated that I got a phone call from the young lady within 10 minutes of me sending the message. I really appreciated that since I messaged other dealers as well and they never called or contacted me. Next, Cedric did his best to actually correct the internet posting BEFORE I got in my car to go see the vehicle. Apparently the color posted was NOT correct, and he did not want me to waste my time all the way down there if it would have been something I did not like. That was a great customer service move. Upon my arrival, Cedric greeted me and actually had the car available for my inspection. If you ever felt like having concierge sales service, this was it and I appreciated it. Overall in the end, the car was not for me, but I do admit that the dealership was. From beginning to end they helped me out and even walked through some of the price options... unfortunately I was looking for a specific car. I may not have purchased a car, but maybe by reading this Cedric will earn a new customer to work with. If you go there, tell him I sent you.. he is a great family guy and honestly did his best to sell me the car. read more

I have to edit my review due to the great service I received from the service center & my Service Advisor Jeff. He really took good care of me & apologized immediately for the less than friendly service I received while waiting for my car. I'm at Austin Infiniti as I type this because I'm frustrated by how rude the lady in their little cafe is. Every time I come here I feel like she's judging me & she acts like I'm putting her out by ordering something. You know the type that gives you that settle attitude that others wouldn't notice and which they probably wouldn't give if someone else was watching? I even had to ask her if something was wrong because I was so thrown back by it. I'm about to spend a lot of time (on my day off) & money to have my car serviced so I want a darn frappuccino & popcorn while I'm waiting without being treated like I'm a pain in her ass. I don't know how she still works here. I know this may sound insignificant but it's part of the experience, especially if you're stuck waiting for your car. read more

Like others have said Austin Infiniti has excellent sales people who really do know their cars, are no hassle, no pressure, do a wonderful job getting back with you, are friendly, and do everything they can to accommodate you're needs. I highly recommend visiting Erica (sales lady) if you get a chance to. She really knows her stuff and I can see why they recruited her. She also might beat you in the hurdles/sprints as well so be nice! ha ha She use to run track for Texas A&M. I have never talked with a sales consultant who knew as much as she did. The only thing I DO NOT LIKE about Austin Infiniti is that they will not work with you on price, which means they will NOT go down on MSRP at all which is not good! At least on the G37 Convertibles. You will understand why when you see how large their building is. I would imagine it takes a lot of money for the upkeep. You might try another Infiniti dealer if you want a better price. Maybe West Houston Infiniti or Crest Infiniti in Plano. read more

Here's an update. Thanks to the Service Manager I had an amazing experience. I brought my QX in for service, had them check out a couple of things, detail and also tint my front two windows. When I arrived at the dealership they had another SUV gassed up and ready to go for me. It was very appreciated. Thankfully they were able to start on my SUV quickly, resulting in me being able to get it back the very next day. When I arrived at the dealership to pick up my QX I hardly recognized it, the Detail department did a FANTASTIC JOB looked like a brand new car! I was impressed. The (SM) really hooked me up on the window tint I love it. Thank you! And they were able to work out all the kinks that were really bugging me. I'm beyond satisfied. So this time around I really felt taken care of. Thank you for exceptional service I received. read more

This review is for service as a well as sales. I leased a 2010 G37 in the summer of 2010 through Anthony Raglin in sales. He was great through every step of the process and didn't put too much pressure on me. He was also very patient with as I was waiting to return my Saab back under the state's lemon law. Shelea Greer who is the Sales manager was very friendly giving me a great deal on top of the fact that I had a VPP code plus I was also getting the lease tax free! Chad in finance will also very friendly going over all the paperwork and financial details. We had a seprate person go over all the details/functions of the car and he took his time in showing everything and we never felt rushed. I go to Steve in service and he is always great in taking care of me. I've only been to service a few times but they always do a great job washing my car and they have the nicest waiting room I've ever seen. They even have a barista that makes you lattes and bakes fresh cookies. There are a couple lcd screen and they even have an ipad that you can use while you're waiting! Not too shabby. Really no complaints other than their location in relation to where I live which isn't too bad to get to if you avoid going during rush hour on MoPac. read more

In April 2013, my beloved Pontiac Vibe was struck by a woman talking on a cellphone, as I turned into my driveway. I had gone a year without a car, having to share my husband's truck to get around. The thought of buying a new(er) car was stressful, but I decided I had waited long enough. Last week I obtained a Capital One Blank Check to secure financing for my next car purchase. I first contacted Mini of Austin about a Mazda3 that seemed very much like what I wanted. I emailed back and forth with one of the Mini of Austin sales people about what I was looking for and my Blank Check. The Mini sales guy told me that they did not accept CO Blank Checks because their dealership had issues with getting paid. I told the sales guy I would let Capital One know that Mini of Austin wasn't going to honor the check (even though Mini of Austin was listed as an eligible dealership on Cap One's website). The Mini sales guy tried to interest me in pursuing their financing, and even said that they had other loans by Cap One. I refused-- I had the Blank Check in hand, and that's the way I wanted to go. I decided to shop around at other dealerships, and that's how I ended up at Austin Infiniti. I was able to reach a sales person via email-- Maurice Dancy. I told Maurice right off the bat that I wanted to use my Cap One Blank Check-- and he let me know that was doable. To wrap this up, I went to Austin Infiniti, test drove a Mazda3 and was able to strike a deal that would fit into the parameters Cap One set up for the Blank Check. Within a couple of hours of arriving for the test drive, I had a contract to buy a really nice used Mazda3. Austin Infiniti had a day to get the car in perfect shape-- and that's exactly what they did, detailing the interior and exterior. I took delivery of the car yesterday and I've loved every moment I've had it. Maurice Dancy was personable, knowledgeable and he made things happened. I would definitely return to him and the rest of the excellent staff at Austin Infiniti for another car purchase. Mini of Austin missed out on a possible sell because they thought my my Blank Check was too much of a hassle for them. Austin Infiniti provided extraordinary service and they deserve the five stars I have given them. read more

If you are looking for a new vehicle or in my case looking for a great pre-owned vehicle first go to Austin Infiniti and then ask for Konstantin Allen. We purchased the above mentioned great pre-owned car last weekend and Konstantin was amazing to work with! He was very knowledgeable and took care of all our questions and everything we needed. I am an avid review reader for most purchases so when I am extremely happy with a purchase/service I do want to let other people know. Trust me working with Konstantin, you will not be disappointed! read more

My husband and I had a GREAT experience at Infiniti of Austin. Howard Shaw took really good care of us. He was very genuine, a great listener, and very accommodating. He truly went over and beyond for us to make sure our needs were met. All of the staff we came into contact with were all very professional. The Finance Manager, Kalynn was very helpful as well. She didn't rush through the paper work, nor did she try to up sell us on products that we didn't need, after listening to what we really needed. Both Howard and Kalynn were very honest. The service was extremely fast. It took two hours, if that, for our overall experience at Infiniti of Austin, in comparison to the five hours we have spent at other dealerships. We will definitely refer our friends and family to Infiniti of Austin. read more

Austin Infiniti - 2014 Q50 - Car Dealers Near Me - Austin, Texas

All is good @Infiniti. Drove my vehicle in for my first free oil change and it was too easy . Great service with a smile. Best thing was leaving and not noticing the difference. Usually there is a scent of burnt oil that drips on the motor. Not here though, it's nice and clean. Thanks Service Dept!! read more

Monte Reger and the austin infinity team are amazing every time I go in I'm treated like royalty ! Free wash coffee bar pastry etc fresh piece of fruit . The customer care is unsurpassed and I've had a Cadillac CTS V, a jaguar , a Lexus , and brand new f350 platinum . I've Definately had my fair share of dealership experience !! INFINTY TRUMPED THEM ALL!! Not just the awesomeness of the qx56 it self but the quality of care and integrity of the company and staff is amazing ! I had a check engine light come on at 55k went in they ran test it was a catalytic converter - they replaced it free under warranty and Gave me free loaner qx80 and I had my car back in two days!!! This is not the first time they've done something like this for me.they r honest and professional !i swear I'll never buy another car brand ! read more

A huge thanks to the team of Mario Hall and Thorne Smith ( Continental Auto Leasing) for finding me a great pre-owned Q60! I could not ask for a higher quality team. They took care of everything from moving the car down from the Dallas area to making sure that the car was too my liking. Great professionalism and the best customer feeling around. I am so happy to now be a part of the Infiniti family ----I wish I had found Thorne and Mario soonet! read more

I wanted to buy an inifinity JX35 AWD, hence I went to this dealership. The sales person was not very helpful. I had made a lot of homework about my car and wanted my specific color car, but she was trying to sell me a different color car. Finally I said I want to place an order to get this car. She said she will order it but will have to charge my card. I agreed and she swiped my card. ( I confirmed with others that usally delears do not charge your card untill they actually place your order - but who knows) But I never heard back from the dealership for 3 days. I called up later to inquire if they had placed the order( she said orders will be placed in the first week of each month) but I was informed that the order wasnt placed. I was annoyed and called up a dealership in Houston. The Houston delearship found the car for me within 2 hours, the exact make and everything plus they gave me a very good price. I ended up buying the car from that delearship. If Austin Infiniti - (salesperson) would have been prompt in keeping me updated with my order, or had made any effort to locate my car by working with other dealerships in the state they would have definitely won my business. Other than that:, the delearship is very huge and very clean. People are friendly to work with. read more

I've now completed two transactions with Infiniti Austin since moving to town 9 months ago. This was my first "traditional" dealership experience, and I was shocked by how easy the process was. Everyone from sales to finance is friendly, outgoing, and provided great service. John Garza was especially helpful helping me source the vehicle I wanted and working on a deal that worked for both of us. I'm very happy with my two Infinitis -- they are just great cars. I'm now a big proponent of this brand and this dealership. read more

Buyer beware. If ordering parts online, their shipping prices are not correct in the system. After my order was processed, I was called the next day and given an option to either pay $500 extra for shipping or drive 4 hours to pick it up at their location. Zero professionalism by their phone representative. Order cancelled. On a positive note their parts prices are decent, however their part search system on the website is terrible. read more

I had been taking my 2005 G35 to this dealership for service and even though I didn't purchase my vehicle with them, they treated me no different. Nick in service is AMAZING and I 100% trust him. Due to the amazing service alone, we decided to trade in the G35 for a new G37. Akeem was our sales person and was AMAZING as well. He took the time to go over all the new features on the newer car and even offered to come to our home to program the garage door opener. The level of serivice this dealership gives is nothing short of amazing. All retail business could take a lesson from Austin Infiniti. I will continue to do business with this dealership and would 100% recommend them to anyone. Keep up the great service Austin Infiniti!! read more

I purchased a used car from Austin Infinity a couple of months ago and this post is to express how impressed I'm with their commitment to customer satisfaction. Chris Corn was the sales specialist that worked with me through the whole process. Buying a car is never an easy, especially a used car of a different brand than the dealer you are negotiating with... Chris helped make the process really easy and commented he was committed to my full customer satisfaction even after the sale. A few weeks after I bought the car, there was an issue that I noticed that concerned me about my recent purchased... I called Chris to raise my concern, thinking that it would be a long shot that Infinity would respond to my concern on a used car... Chris took it upon himself to work with has team and took care of my concern as promptly as possible. I'm really thankful of Chris' support during and after my purchase... When I drove off the second time, Chris reminded me to call him again if I had any other concerns... I sure will, now that I know Chris really lived up to his promise to full customer satisfaction! Thanks Chris! read more