I was having a bad day the kind of day where youre on a job and you drop your laptop on ground and…read morebreak it front of a client. I made an appointment with the geniuses but then thought I might be better served using someone independent and local. apple has enough of my Money and there is something I find appealing about spending money in my community and keeping it here in town. Anyway I call mactronics and the person I talked to was so plainly honest I drove straight over. When I got there Teresa informed me I had apple care when I'd been expecting to spend grand, which sent me in to tears of joy. (Bad day) The best way I can describe my experience is to say mactronics provide the type of service you were accustomed to 30yrs ago but simply doesn't exist anywhere anymore. A few hrs after dropping it off Teresa called me with an update. (Who does update calls anymore???) "Sara your part has been ordered and I need to confirm your cross street." (My cross street????) Yes they're planning to deliver your fixed laptop to your house. (Me: Tears again) I think these people might secretly be angels sent here to fix bad days.

I was expecting to be worked over in some sense. And guess what... didn't happen. They were…read moreoutstanding. The attendant gave me her honest opinion of what is should do which was literally not a benefit to their business. She made it clear that it didn't make sense me fixing my computer (very likely the case) and this suggested I didn't pay the $65 diagnosis fee. Instead she even went as far as directed me to the apple store and pointed out how for a slightly increased price I could purchase a newer refurbished Computer. They didn't ask for money but they for sure got and beyond earned my trust. I will go here and refer people from here forward.

I work in software/databases, so I am pretty familiar with computers. However, I am not very…read moreknowledgeable or comfortable tearing my computer open to go through the hardware and try and swap pieces out. That being said, I had a serious framerate issue with my gaming desktop, and was doing troubleshooting on it for two weeks. I consulted Reddit, I wiped everything besides the BIOS, ran plenty of diagnostics, gave it a good dusting, but nothing fixed the issue. I finally decided to take it in and have someone look at the hardware, realizing most likely I had a busted chord or fan somewhere that would need to be replaced. I gave Scott a rundown, and he told me he would call me when he figured it out. He called me ten minutes later, so quickly I did not see the call until they had already closed. I then worked the rest of the week with Alicia who did all the replacements for my cooling system, graphics card and power core. Just got it home and have my computer running better than when I first bought it due to the new upgrades. I cannot recommend them enough, they are very knowledgeable and Alicia is a saint. They will figure out what is going on, and you hopefully won't need to wait three weeks for an appointment like other stores I had consulted previously

They were the absolute best!!!…read more I came in with a very unusual problem, I needed a tiny screw to hold my 2nd SSD in place on my motherboard. Personally I swear I brought my parts over, just misplaced them. Long story short, We went home with a handful of screws, picked which one fit, brought the rest back for free. Excellent service by these ladies here

Eric has been our go-to computer expert at our downtown office as well as our residence office. He…read moreis wise, talented, calm, organized, and dependable. He is humble enough to research the question thoroughly if he isn't sure - which is rare! Highly recommend this talented team.

Absolutely love Elite Computing! Doug, Clint and Shelby are very friendly, helpful, and engaging…read morewith any "Why is my computer doing this" "I broke something, I'm sorry!" concerns that you have. They will figure it out and get you back up and running quickly. They've helped us through simple VPN connection issues through major system breakdowns. Doug and Clint especially are my hero's and have come to the rescue on a DAILY basis for myself and my business team. You won't go wrong when you choose Elite Computing!

I took in a gaming laptop I'd bought from a friend that wasn't been able to properly power on they…read morefound out the problem was with the cooling, and got it fixed decently fast and at a good price.Good customer service, good office, all in all a good experience. Since the repair the laptop's been working great.

We brought MSI and LG Gram laptops in for repair since our last experience was fast and easy…read more This experience was NOT fast and NOT easy. Problem 1: Open-ended commitment on diagnosis and repair time (Fan Replacement on the MSI estimated to take up to 2 weeks). Juan finally told us that they offer 1-day service as an option. Problem 2: Poor detail management. We had to remind Juan to return the charger for the LG. Problem 3: Shop was supposed to open at 10AM and we were told at 10:05 that he was 10-15minutes away. Problem 4: Juan was marginally polite but clearly was not customer friendly. Our Laptops' Status (owner remedies): 1. MSI FAN NOISE: MSI is still functional and sit's on a Large FAN Cooling platform and occasionally makes a bearing squeek. A check for Fan availability shows 5-14day availability (ships from China). Juan, a good customer service approach would have been to just be up front with the parts availability! 2. LG Gram BlueScreen: Using the Windows11 Restore routine after backing up personal files fixed the problem. Juan wanted several hundred dollars to do this including CPU cooling maintenance. Aren't there diagnostics routines that could be used first to confirm that overheating is actually an issue?

Small local business, that was responsive and knowledgeable. Diagnosed our issues on 2 MacBooks,…read moreordered what we needed and had it ready in the same week. Not only that he communicated with me every step of the way which was supper helpful! Support local, if you have a problem with a computer or device take it to Dillons!

My laptop was not turning on. I reached Out and Brian took care of the issue with a very positive…read moreattitude. He was incredibly reasonable with pricing as well and kept me updated with the progress. He saved me from buying a new laptop and charged me less than he originally quoted me.

I never leave reviews. But 1000% take your computer here! I was devastated when my MacBook Pro…read morestopped working and ALL my wedding photos were on it! They fixed it, kept me updated the whole time and have such a fair pricing. Much respect for this business! Thank y'all so much

This store is organized, well-stocked and well-run. I came in asking for a soldering iron and…read moreadditional setup. The store owner set me up with a premium set. He walked me through how to use it. I was intending to get a job as an assembler. He blessed me. I am so grateful that the store owners were patient, kind and helpful.

I kept breaking my screen on my I phone due to having my service pistol on my hip . The barrel kept…read morepressing against the screen when I'm in the car , anyway went into the shop and they can literally replace your screen in 10 mins! Also there super helpful, outgoing, and they stay open later then expected. Honestly they have my business from now on

Good customer service. I had a broken screen on my pixel 2 phone. The rep ordered a new one right…read moreaway and installed it as soon as it came. I even got a lender phone to use while mine was being fixed. The phone works perfectly now. Good as new.

Do not use this company!!! It's a scam…read more I literally used them last week to get my screen repaired- now my phone won't work because it seems something is missing - either my SIM card or they didn't use the proper screen to go with an iPhone. I now have to get a new phone thanks to them. What a scam. Can't believe they would do that to their customers. Just go to your provider to fix your screen - this wasn't worth it.

Called here midday on a Sunday to inquire about availability of an iPad screen...they were somewhat…read moreshort with me, but insisted that they had it. I proceeded to drive over there only to find the trailer all locked up. Their neighbors, Ziki, said they hadn't been in all day. I called again and was told that their 'other locations' had the screen. They rattled off the addresses and promptly hung up. When I went to find them on the map, the locations provided did not have the same name, but rather 1up Repairs. Why not proactively manage this situation instead of letting people fumble through the time trap they've set? Lame.