Job: Full System Replacement TL;DR: Prompt thorough service, high-quality hardware, and competitive pricing. Review: Pre-Installation: As a former commercial electrician turned software engineer, I had been maintaining my aging HVAC system for years until it finally gave out. When I called and spoke with a technician, we quickly confirmed that I had done everything possible to extend the system's life. The condenser fan motor was experiencing hard starts and drawing over 100 amps on startup. I had already installed a hard start kit and replaced the capacitors, so there wasn't much left to do. We scheduled a full system replacement. Installation: I chose the American Standard 4-Ton SEER 15 unit--same manufacturer as my previous 33-year-old Trane. The crew arrived promptly at 9:05 AM and began with the outdoor condenser, which I appreciated since my wife and kids were still getting ready to leave. I work from home and checked in occasionally as the work progressed. During installation, the team discovered mold growth above the evaporator coils and offered to clean and seal the area with bleach and rubber sealant, which I really appreciated. They also added a disconnect at the outdoor condenser--something not included in the original quote. Throughout the process, they provided helpful insights into the latest improvements American Standard made to their units this year, optimal filter sizes to increase airflow and tips for maintaining the unit. By the afternoon, the installation was complete, and my home was livable again. They're not some big-box company that just does the bare minimum, they adapted to what issues arose from removing a unit decades old and made choices that would result in the best outcome for the customer. Summary: These guys go above and beyond and I couldn't recommend them enough. read more

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the second time in less than a week and the really messed up. they did not do a complete job despite two tries. End result is that the water line that was supposed to be plugged was not. no explanation. travis plugged one line and left one open that was still leakin end result is thousands of dollars worth of damage to the insulation and ceiling of myth 95 year old office building. it took a plumber to figure out where travis screwed up. now i have to tear out at least 36 sq ft of sheet rock, and the insulation that was on top of it plus mold remediation. the effort does not merit a star. but i am forced to give them a star to post the review i hope they have insurance to cover this because my insurance is going to want to subrogate the damages. i am so disappointed. bunch o screwups a nano accountability. . DON'T USE THEM EVER. tom esparza read more

I called them because I thought they were the company that installed our system. They were not, but they were very prompt and efficient in coming in the middle of the summer. I am so glad I read the reviews before. omitting to anything because it saved us $1000s of dollars. It was a Friday and we had company coming for the weekend. they came within 2 hours. they changed the capacitor, which was clearly bad. then they said, "Uh, oh.". the compressor was not coming on. they worked on it for a while then decided the compressor was bad so we needed an entire new condenser on our 8 year system. They quoted us $8500 for the condenser and over $11K for a new system, but they could do it that day. I do not panic about these things so we called our neighbors a/c guy. he came and changed the capacitor and left us with a working a/c for $230. I do not know if this was intentional or because the tech was pretty new, but it was a lot of money and I feel like people should be aware to get a second opinion. read more

I had a new AC unit installed in 2018 by Austin's Green Air. When this was done, they told me it would be necessary to add an extra vent to support the correct sized unit. This meant they would have to cut into a wall in an adjoining bedroom. The hole would be covered with a register. I agreed; however, I was surprised to see the size of the register, it was larger than the second one in the hallway. They also moved an electrical outlet because the register was so large. Now my outlet is 18 inches up my wall. Even though this was an eye sore, I assumed it had to be done. I trusted Austin's Green Air to make the right decision. Exactly a year later, I discovered that Austin's Green Air could not be relied upon. I was getting my home weatherized for the summer months through the City of Austin. The contractor that represented the City of Austin removed the grill to look beneath my AC unit. I was shocked to see the hole in the wall to be about half the size of the grill. The electrical outlet should not have been moved, if the proper sized grill was used. Furthermore, City of Austin questioned the fan speed setting which could potentially put additional wear and tear on the system. When I called Austin's Green Air to address the fan speed and the size of the register, I could tell it was going to be an uphill battle. I made several attempts to call them. Some of the calls just dropped. Sometimes the wife of the owner picked up the call but told me she doesn't work with Austin Green Air and has another job. Sometimes an employee would answer and tell me she is actually on vacation. Promises have been made to put me on the schedule. At one point, I had an appointment for May 20th. No show. When I called, to ask if someone was coming? No one knew anything about it. They told me I wasn't on the schedule. Apparently, I made this up? Finally Cosmir called to clarify what I needed. He got angry about another contractor criticizing his work. He claimed they were just trying to make money off me. I explained the contactor was the City of Austin, and I was not paying them. He continued that their suggestion was incorrect per the manufacturer. When I said that I simply wanted the unit to last without undo wear and tear, they made an appointment. The tech showed up expecting to do an annual service and I was charged $228. He left without doing any work. I found out later he quit working with Austin's Green Air that week. Cosmir asked if a new register would satisfy me. I was desperate to get anything done and said yes. It seemed like the easiest thing to do. However that still leaves me with moving the electrical outlet, fixing the hole, painting the wall. Probably another $500 out of pocket. It's been three weeks since that conversation. I decided to look further at my interactions with Austin's Green Air. I found an invoice from 2023 that charged me for a part that was covered under warranty, $225. I called the manufacturer and confirmed there was coverage and I should not have been charged. However they did waive the $85 service call. This may have simply been an error, but the incompetence falls on my side of the transaction. I am stuck going to the Better Business Bureau. By now it should be abundantly clear!! DO NOT BOTHER WITH THIS COMPANY...... read more

Austin's Green Air & Heating - huge vent cover with electrical outlet in random placement - Heating & Air Conditioning/HVAC Near Me - Austin, Texas

Called and scheduled these guys 4 days in advance they gave me a window of time from 1-4pm and never showed up or called. I called them multiple times and they never answered. Very unprofessional, do not waste your time with these bums! read more

I tried them twice on rental properties in the past month. The good: - Responsive. - Prompt. - Job Done. - Credit service call fee towards service The bad: - Service call fee if you don' use them to repair - Over describe service on invoice (describe more [elaborate] work than done) - Techs paid commissions - Fees based on task rather than time. So, each line item overpriced compared to time spent/effort. - Expensive at about $250/hr for service based on my experience I will not be using them again. read more

We just had Austin's Green Air come out again for our almost annual check up (note to self: make notes in calendar!) I have had only great experiences with Casimir and his team. The first time they came out was to diagnose an issue which they did very well and Casimir did an awesome job of explaining the problem (I'm in remodeling/construction and actually want to learn all about this) He's not an alarmist and has never tried to over sell. In fact they go out of their way to find the most cost effective options. They are always efficient, super knowledgeable, and will even teach you maintenance tips to save you having to pay more and extend the life of your unit. read more

Casimir and his Team did a great job on reducting my system. He came in at the best price and did an expert job. I would use his service again and refer him to my friends. read more

I've had multiple problems with the HVAC system they put in. It has been extremely difficult to get any kind of response when calling for service in the last two years. When I finally got in touch with them the first time through my wifes phone and they came out to replace a part, they charged me for a cleaning in addition when they just sprayed it down with a hose. The most recent issue, I couldn't get in touch with them at all and I tried for almost 10 days. I would not suggest them in any way shape or form. read more

Needed to add a mini-split system to our garage and got 4 quotes. These guys not only had the lowest price, but they showed up early and did a great job right off the bat. I can't tell you how many tradespeople have been flakey and incompetent, or downright crooks! These guys are great! I highly recommend them. read more

Try to do some business with this company the man was completely rude he yelled at me over the phone. Needed help with my thermostat and maybe some other work he was completely uninterested and said he was unavailable and could not be bothered. Why would anybody do business with this company. Even if he's having a bad day there's no reason he should treat anybody like that if I were you I wouldn't bother calling this guy. The worst customer service I have experienced up to this point. read more

Green air installed in my new house 3 Mitsubishi ducted A/C about 5 years ago. I had problems since then and last February freeze heaters did not work. They refused to come telling me they were booked up for days. Found out all the Freon leaked out and 2 evaporator coils were rusted out. Green air had checked the units the summer before and just added Freon without checking the leaks that were already there. Although the parts were under warranty the labor and Freon still cost a lot. Now one of the thermostats is blank. When I called I was told they are busy on a project for a while. I sense they don't want to work on my a/c anymore. read more

They were so fast and polite! Supper happy to not be in the heat anymore and I'm not broke after, either! I definitely recommend these guys! read more

I hired Austin's green to install a new motor for my Heating blower. The Tech arrived when they said he would. He was very good at his job and did an excellent job. Here is my only complaints. I was charged $380 to install the new motor. Not a problem with this price, seems to be the industry standard. But I was also charged an additional $50.00 for the service call. Now most companies will waive the service call fee if you hire them to do the work. Apparently not the case with "Austin Green" So this didn't sit well with me so I emailed the company and I never received a response. Next: While the tech was here we discussed putting in some floor vents and running the duct work to them. I asked him to get a price from the owner of the company. When the tech returned the next day I asked him if he discussed the floor vents with his boss. He stated yes and the boss would call me with a bid. This is a fairly big job but I never heard anything from the owner. This perplexes me since the job would probably be a $2000 to $3000 dollar job. I would think anyone in business would not blow off this job??? I guess this company has so much business they didn't care about the vent job. So in closing I will not use this company again. Service fee charged and my email ignored and my bid request ignored does not seem very professional to me. The irony of this is when I first hired this company and spoke to the owner, I told him I chose his company because of the favorable Yelp reviews. He replied " Yes we work hard to give our customers great customer service. I don't feel I got great customer service for the reasons I stated above. Thanks and remember look for a company that waives their service fee when you hire them to do the job. There are plenty of companies out there that does this... read more

Called this company based on their Yelp reviews and was not disappointed! The owner and his helper arrived on time and went to work diagnosing the problem. My wife and I were concerned that we would have to do a major repair or completely replace the unit which would have cost thousands. I have had A/C companies try and pull the wool over your eyes before and Austin Green Air proved to be one of the Good Guys. They found a simple problem and replaced a cheap part and the problem was solved. I would recommend this company to my Grandmother! read more

I couldn't be more happy with my new ac/heat system. My house was built in '61 and is only 675 sq ft and had no heat or ac as of a few days ago. They suggested a mini split system with duct work as the best option. It is so quite and the placement of the vents is perfect. Casmir taught me how to use everything and was very good at answering any questions and concerns. The price was very reasonable. He also has great connections to insulation and electrician. He's been doing this for 20 years and it shows. Lesley, who handles the business side of things is very patient and was quick to handle everything. Thank you Austin's Green! You have made my holidays much for comfortable :) read more

Great, fast and friendly service!! Casimir had my A/C blowing cold within a few hours of calling him. Very reasonable and extremely knowledgeable! Added bonus would be supporting a family owned, Austin original business. I highly recommend Austin's Green Air and will definitely use them again when needed! read more

Today is the second time that this company has had an appointment with me and has not shown up or called. When I reached the office to ask what was going on and why no one called me to let me know that they weren't coming today, she told me she had been really busy. I told her this has happened before and she said that didn't sound like something anyone in the office would do- even though it just happened again- right now! She claims we were too hard to reschedule with in the past so I guess they decided to just ignore us. (We never cancelled an appointment- always them.) They are apparently 2 months out even though I had an appointment today. Hopefully this review will help them be a little less busy so they can offer better customer service to their existing customers. Casimir installed what was supposed to be a great system but we have had nothing but problems with it. I believe he knows what he is doing when you can get him over, but this company is too unreliable. read more

I've been extremely impressed with the no-BS style approach to this business. As a Realtor, I'm very hesitant to put my neck out for certain companies, but Austin's Green Air has never let me, or my clients down. They will continue to be on my preferred vendor's list for sure! read more

Casemir, wow he & his helper came in and did an excellent job. They were very professional . We would recommend him for anyone. He worked fast & efficient! read more

HORRIBLE HORRIBLE customer service i had my unit installed less then a year ago and paid close to 5000$ and it went out today I called to get someone out here to get it fixed and was told I couldn't have anyone out till Monday and I asked "the boss" as he called himself if was supposed to wait the whole weekend without AC "and the boss says..is that a question" they obviously don't care about their customers your better off spending your money with a company that cares. read more

So happy with this company! Austin's Green Air team was awesome to deal with and we are super happy with the parts and service they provided. Easy to deal with, knowledgeable and personable- even when we were having a crisis. We will be loyal customers!! read more

We had minor issue with our a/c but it put it out of commission and I have a 2 year old daughter so we have to have a/c! I was taken advantage of by another repair person and in desperation searched out someone who could help right the situation. I took a chance with these folks and it couldn't have turned out better. They were helpful above and beyond the price I paid. It was a great experience! read more

I just had the entire HVAC system in my house replaced by this company. Overall they did a good job and were very speedy too. Their rate is also decent considering a few quotes I had from other guys. I would definitely use them again for future AC jobs. read more

False advertising??? Their hours of availability, both on here and their actual website, say they're open 24/7 for emergency services. I called today to see if they had any available technicians since my a/c has stopped working during the middle of summer, which is considered an emergency in Texas, and the woman who picked up told me no one was available until the next day. I understand if appointments are all booked, but don't brag about being available 24/7 for service when you're not. That's just plain lying. read more