I tried calling on the phone and nobody answered. So I drove into this area just to go to the shop. I spent quite a while driving around the whole area trying to find it, only to learn that the address is wrong and they moved a long time ago. Pretty frustrating. read more

I have lived in San Francisco for a little over a year now and unfortunately, have finally fallen victim to one of the dangerous hills in my neighborhood. I was parallel parking on one of the steep-grade hills in the Upper Haight and as I was shifting from Drive into Reverse, my car went into Neutral for a second. In that second, I ended up rolling into the SUV in front of me. The SUV was fine (not a scratch), unfortunately, my VW Beetle's entire front was dented. Auto 360 was one of three shops in San Francisco that I went for a quote the following Saturday morning. Not only did Gino, the owner, provide me with a quick turnaround on scheduling a quick appointment for a quote, but he even walked me through all of the work that needed to be done, and kept everything well within my budget. In addition to being extremely competitive on price, they could complete the work FAST (other shops wanted well over a week to complete the same work). I turned in my keys on Saturday morning and had daily updates from the team regarding the status of the work that needed to be done on the car. My entire hood and bumper needed to be replaced, along with having the paint job re-done to match the rest of my car. The car was ready in two days and when I went in on Tuesday to pick up the car, my Beetle looked brand new. The hood opened and closed with no issue and the paint job was flawless. Auto 360 are total professionals who treated me with respect and honesty. I will definitely be going back for ANY kind of work that I need. Thanks, guys!! read more

I honestly didn't expect for the job to be completed so quick. I had almost exact same damage a year ago, and the other body shop kept the car for 3 weeks vs your 10 day turnaround. Superb quality. Even my husband that used to sell cars in the past and knows how to see the paint difference of painted vs original said it is basically original. You guys are professionals and I wish you to stay same in the long run. Thank You. read more

I bought the Groupon for a $15 oil change and set up the appointment through the Groupon scheduling system. The appointment requires 24 hour notice to change or cancel the appointment. I picked the last appointment of the day at 4p and got there on time. They told me to come back in 45 minutes. I did. Then they told me to wait another 15-20 minutes. I did. Game 2 was on and I missed the beginning part of it but I didn't mind since my oil change light was taken care of. This morning when I drove on the freeway I noticed that the miles per hour had changed to kilometers. I don't know how to change it. I am not sure whether saving $15 was worth getting out of work earlier and billing less hours to my detriment. I will probably pass next time and just get it done on a Saturday. When I tried to book a later or a weekend appointment, they were full. read more

Auto 360 was amazing! If my car could talk it would thank me over and over and over again. They'll do the smallest job from changing a headlamp bulb to fixing a rear end collision. The price is very reasonable and the staff is honest , clear and concise. What I like about the manager, Craig was that he didn't "bad mouth" other auto repair businesses in the area. He told me what my options were, who specializes in doing what and gave me a price to fit my budget. Auto 360 is worth the trip from across the city and elsewhere. read more

Auto 360 did an amazing job on my car. I was confused about some parts listed on the invoice, but the manager Craig explained it to me in a detailed manner. Even if you need something simple as an oil change, I would have to say goto Auto 360, the entire staff is very friendly, and customer service oriented. read more

Awesome shop, Gino and Eric were wonderful to work with. I had my MINI towed there, and the tow guy was running late, giving me a hard time, etc. Luckily, Eric stayed after hours and waited for my car to be delivered. After that, everything was a breeze. They both went out of their way to keep me posted on the progress, and constantly communicated between myself and the insurance company. I was even offered a car rental service by Gino to make sure I was able to get around while waiting for the repairs. Will take my car back there with out a doubt, as the whole experience was both pleasant and without a glitch. Good people, great service- what more can a girl ask for? read more

A friend suggested I try his mechanic after I mentioned the Jeep dealership in SF had closed. He sent me to Gino & Magit at Auto 360, and these guys are just fantastic. My Commander was jacked up, they worked on it for several weeks (the block needed to be sent out & completely redone) but I was never out of the loop. They called every couple of days to let me know what they where doing next. They also went the extra mile on my warranty, there where issues on my warranty providers end and Gino advocated for me and jumped over the hurdles they put up. Occasionally my check engine light will come on, now I just drive it in to Gino and Magit at Auto 360 and soon I know what's up and when I can come get my now smooth-running car. Previously I used the Toy Store because it was close but getting my Jeep in there was so difficult, that worry is completely gone now. If you are at wits end with a dealer or can't get into your nearby shop, I wholeheartedly recommend ditching them and bringing your car into Auto 360, you'll be glad you did. read more

I spoke to Eric (the office coordinator) an hour before closing, and arrived 30min later...What auto shop has good cust service now a days??? THEY DOO! Because he was so inviting, I actually popped up! Therefore,I explained all the mechanical possibilities to Gino (the owner) and his father, and they acted on it immediately. Remember, this is a busy Tues 30min befoe closing. These gentleman were informative, FUNNY, and most of all accomodating. I'm going back for oil changes even though we have a family shop!!! Yesss, our own family shop :) I recommend Auto 360 when you're in SF! Thanks guys! read more

I was referred to Auto360 by my insurance company. Eric called me right away to schedule the drop off. By the time I got the shop, not only had he already made a rental reservation for me but also drove me to pick up the car as Enterprise was running late. My BMW needed work on the bumper after a hit and run.There was also a scratch on the driver's side. Eric communicated with me about what it was going to take to get the car fixed. He communicated on everything they were doing. The work they did on the car was amazing! They fixed the scratch at no extra cost. There was a little issue with the deductible which Eric & Gino accommodated without blinking an eye. Overall, I am extremely pleased with not only the customer care but also the workmanship. It is very rare to find both. If you need car repairs of any kind, I would HIGHLY recommend Auto360. They are professional and extremely thorough. You will not be disappointed. I live in Hayward but will drive to Auto360 any given day because I know the work. Eric and Gino, YOU ROCK!!! read more

Service: 5/5 Ambiance: 4/5 Price: 5/5 Service: probably the most important thing next to price when it comes to finding a good mechanic in the city. I got my oil changed by Gino and his crew. I had an 11am appt and was initially told that it would be an 1 and a 1/2 hour wait time. I asked him if it is possible to get it done under an hour b/c I needed to get back to work? 45 min later, my car was ready and out the door! On top of that, I noticed that my car has been shaky when idle and he was willing to look over it for free! Talk about great service! Gino listened to my problems and went above and beyond to fulfill my requests. Auto 360 is a wholesome and professional mechanic shop. You have gained my trust and business! Ambiance: There is a waiting room with free wifi and couches for you to relax in while they take care of your car. Although it is not the fanciest place, I appreciate that they try to make a comfortable place for their customers. All the staff are super friendly and make sure you are taken care of. Price: I had a groupon for my oil change so it was a great deal. But their prices look the same as other shops. read more

This place is amazing. I have spent two + years in the bay without finding a good, trustworthy mechanic. A friend brought me in to meet Gino, and he sorted me out really well. He helped me get my car fixed up and safe with less than a days turnaround for an amazing price. What I love, other than being able to still afford dinner after getting my car fixed, is how straight talking Gino was. I mean, he told me what needed to get fixed and what didn't, and helped me make the right decisions. Feels good having a regular mechanic I plan to keep coming back to, I would recommend them to anyone. read more

I liked them. Just a simple oil change for $15 off Groupon...which was the start of the liking...but they also asked if I had any other issues, I mentioned a tire one: they had a look at it for free and recommended what I do (without overselling anything). Nice to see an old skool place in a great old skool building, right there on handy Treat Street, keeping it real. I hope it doesn't turn into another hipster work-sip cafe anytime soon, although I do like them... Go guys. read more

My insurance agent referred me to this place and I've gone to Gino twice now! Dropped my car off, took care of my car rental, and is always available when I had any questions while my car was in service! It's definitely hard to find a trust worthy mechanic so it's nice to have found one! Gino will take care of you and your car! read more

ALL I CAN SAY IS WOW! IF I COULD GIVE TEN STARS I WOULD! I HIGHLY reccomend Auto 360 to anyone and everyone!!!! After moving to the area and away from my old auto shop, I was skeptical when I recieved a groupon coupon for an oil changed.. BUT was BLOWN AWAY by the amazing customer service I had recieved! EVERYONE that works there is nice, friendly, honest, and reliable! After getting into a few accidents I chose to have them do the body work for me and let me just say: Gino took it upon himself to do SO MANY little extra things for my car... IT CAME BACK LOOKING BETTER THAN EVER It was completed in a timely manner, and they called me as soon as it was ready as well as the day before. I am officially a loyal customer and don't think i'll ever take my car to anyone else! read more

I purchased a groupon for oil change on Saturday and was able to drop my car off promptly at 4pm today and it was ready within 45 min. Eric and all the staff are friendly, professional and just really nice. When I was about to pick up my car; I told them that I was hearing a noise and the mechanic that was on his way home, parked his car and took my car for a test drive and them lifted it and told me what was the problem. I did not have high expectations but this was a such a nice surprise. Excellent customer service skills ! read more

A few months ago I had gotten into a small accident (I rear ended someone) and through the insurance company my car was sent here to get fixed. Although I haven't experienced much business taking my car to a shop, I was pretty pleased with the service I received at Auto 360. My mother did most of the communicating with the shop. Eric took very good care of us and was very polite and made sure everything went well. He even ensured us that if we found anything wrong we could take our car right back to get it fixed. His hospitality definitely gives this place well deserved stars. Aside from that, we were pleased with the work done on the car. They replaced our front bumper and everything ended up looking just about as good as new. There were other parts of the car that they had replaced as well, but like I said, I don't know very much about cars so I can't go into much detail about that. However, I do know much about customer service and I assure you if you bring your car to Auto 360 you'll be driving your car home happy. read more

Let me start out by telling you that Gino is the man! I was in an accident and was recommended to Auto 360 by my insurance agent. This was my first time ever dealing with having my car repaired and Gino helped me out every step of the way. He even took care of getting a rental for me!! It took a little while to get my car back, but it was worth the wait because Gino took the time to go out of his way to make sure EVERYTHING was taken care of. He even knocked off my deductible!! I highly recommend going to auto 360 for any and all of your car repair needs. Thanks again, Gino! read more

My truck was in a accident,I called my insurance company,I dropped my truck off at auto 360,Gino (the owner) had enterprise pick me up & I was on my way...2wks later my truck was ready for pickup. YES! It was simple as that!!! Gino is a wonderful guy.He made sure he called me to let me know what was going on and how much longer I'll be with out my truck. I wouldn't trade his services for anything in the world. He also noticed I needed something else done to my truck and offered to fix it Cheaper than Cadillac offered. I appreciated that. So he'll be seeing me asap. If you're looking for fast,good service you shouldn't think twice about this place. read more

Wow - these guys are extremely quick and efficient. I had taken my car for a 100k check-up. They told me that I had to get my transmission serviced and that there are only 2 places in the city that can be trusted for deferential issues. When I tried one of the recommended mechanics, they said that I would have to get the car diagnosed (2hrs) THEN drop the car off first thing in the morning and that it would take all day. I couldn't accept this, so I found auto 360, which is very close to my home - they said that they could diagnose AND fix the problem in just a few hours. Apparently I didn't need a specialist for a simple deferential issue, such as a leaky pan. They were super quick, did a great job, and gave me a super competitive price. Thanks for coming to the rescue, Gino! read more

SO grateful to these guys for fixing my Honda in no time (it hadn't been serviced in YEARS) (embarrassing but true), with little notice, and on a Saturday! In addition to doing a fantastic job, I was able to do some work of my own in a clean, comfy waiting room and walk to Rainbow to get some groceries. Pretty much as good as it gets when it comes to service, and the location is great. Glad to support this sweet family business, and recommend that you do too :) read more

Auto 360! I've been meaning to write this for a long while... My Benz was hit by a drunk driver, and I thought there was no way it could be restored to its original state. Not only was it restored, it even looks newer than before the accident. Gino was patient, understanding and really made sure I was happy with the work. 5 stars for going above and beyond. read more

Gino and his staff are absolutely fantastic. They understand the importance of building trusting relationships with their customers. I went to their newly opened facility on Bismark Ave in Daly City, and can confirm the following: First, they were able to replace and paint my bumper in well under one week, which even the larger body shops in SF were unable to promise. Second, they looked well underneath the car's exterior to confirm any potential structural damage, and reported their findings to me before starting any work. Third, they're very well respected among their business partners, which reduces the chances of unpleasant surprises... My insurance company (State Farm) was quite familiar with Auto 360's operation, and was very responsive and communicative during the entire process. The same goes with the local car rental provider (Enterprise), which picked me up at Gino's location (Gino also allowed me to leave the rental car there when I was finished so he could drop it off for me). My car was returned very clean and in better condition than it has been in years. I am very particular about body work and keeping my car in excellent shape, and I can tell anyone looking for a body shop that I had a 100% positive experience here. If (heaven forbid) my car gets dinged by another careless driver, I will definitely return to Auto 360. read more

My local go-to spot for all things with my Volvo C30 (2009), including great value oil changes, services and oddballs. Why I heart them: -Erik was my main man for all but one of my services. He is the epitome of customer service, even answering calls on his off days. He is super friendly, goes the extra mile to ensure your car is sorted at the right price and I trust him. -They fit me in with 2+ hours notice for same day service and magically make it happen. -They provided me with emailed paperwork documenting mileage and other deets required for a lower insurance rate ---repeatedly when asked. -All services performed on car work out well. -They found a great deal on new tires when I needed them. Opportunities to get more business from folks and the fifth star: -Put an oil change sticker on the window so I know when to return and give them my money for optimal performance. -Car is cleaned frequently before returned, even after a simple $34.99 oil change. They may miss some due to late minute bookings and can sometimes leave the paper floor mats in - which I hang on my wall as art... -They're a great value, but bargain hunters can sometimes find incorrect/outdated deals online which can result in discount differences of perception at check-out. Verify in advance. When I had an issue, Gino honored a refund request. read more

On point auto body work! Quick and accommodating! It's my go to auto shop now :) read more

I would recommend Gino to everybody, I like how easy they resolved my car problems giving always a solution, making my life easy, there is nothing complicated to them and I have to say, people like this (problem resolvers), are very few. Very professional job, easy to talk and to get an agreement, and the most important part again, very good problem revolvers. Thanks for your great job Gino!! read more

Great service, perfect repair, good price, what more could I ask for? The next time I need work done, no question where I am taking my car. read more

5 out of 5 stars from me. Gino is very personable and professional. When I arrived, it was raining and Gino offered to drive me to Starbucks while I waited for my car. It was a quick turn around, he did an excellent job and I definitely plan on coming back to him for anything related to my car. Both my girlfriend and me go to Gino and wouldn't have it any other way. read more

Gino is the man, great guy, super attentive and helpful. He genuinely cares about his customers and his work, he also made it as easy on me as possible. Highly recommended ! read more

Auto 360 got 5 stars by me. Gino and his crew were amazing and I felt well cared for. But the shining stars in this exchange is the way my baby (car) looked - LIKE NEW. He matched my paint to perfection and iridescent pearl white is a toughie! Thanks to his experience in paint and major dents and I imagine all the horrors of what an accident can do, when I picked her up, I felt like I just walked into a dealership and picked up a new car! Thanks to all at Auto 360 read more

Auto 360 is the BEST!!! I live in San Jose which is 57 miles from this shop. And yet, I still took my car to Auto 360. Why? Because I want to deal with the best--outstanding customer service, and quality workmanship. Thank you Gino! read more

I was sent to Gino and auto 360 by the insurance company of the person who hit my car (while it was parked at a a driveway). They couldn't have sent me to a better shop! Through the whole ordeal Gino was extremely helpful. He would call to update me on repairs and after a week my car was back to being my baby! If you want quick and well done repairs as well as great customer service, this is the place. read more

Just recently had the work Van repainted after some one tagged it. Car looks great and very fast turn around. Nice New Location. Highly Recommended! read more

Work was finally completed after a lengthy wait. Could make improvements on communication. Promised call backs but didn't call back. Kept having to contact them to check status on vehicle. Took 7 weeks for repair, due to challenges with supply of parts. So, unfortunately had to pay out of pocket for rental beyond 30 days. Still waiting now for a return call on a status warranty repair. Over a week now and no definitive answer. read more

I've had my honda civic hybrid for about 2 years now, and have been struggling to find the perfect place in SF to take it for routine maintenance. I was so lucky to stumble upon a Groupon deal for Auto 360 for an excellent price on an oil change. I was in a rush to get it done, and even though I didn't have an appointment they squeezed me in and gave me EXCELLENT service- doing a full check up on my car, quite more than I expected. I mainly spoke to Gino, who was very polite and accommodating, but the WHOLE STAFF was friendly and professional- even the guy who looked like a body double for Man of Steel. I don't know much about cars, but I know great service when I see it, and Auto 360 has that. read more

Gino and Eric did an amazing job on my car. Having had many varying experience with auto body repair, I decided to do my homework and went to four different body shops for estimates on my car. I was very impressed with Auto 360 from the start and decided to go them. I can now say with confidence that no body shop in the area came even close on price, quality of work and level of customer service. Auto 360 is the best body shop in the city, period! read more

Hello, I want to let you all know how pleased I was--again--with the service, professionalism and value that I received from Erik and Auto 360. During the last few years they have worked on my Lexus and have always done an outstanding job with it. Also, I have had a number of family members and friends take their cars there for accident repair and also engine work etc. Nothing but praise for them from me and the otthers I have sent that way. Take it from me, you will not be disappointed in working with them. Regards, Ed Reidy read more

I had an accident in my 1999 BMW . The damage was to the right rear door, quarter panel, wheel and suspension. The repairs ( replacing the rear door, cutting and welding a new quarter panel, putting on a new rim and some suspension work, plus painting of course) should have taken 2 weeks. After 3 weeks i got a call that my car was ready. When I saw the car i was flabbergasted! The new door had a dent in it and was hung wrong, the bumper was loose, they put the damaged rim back on the car and the paint job looked like a 5 year old did it. It had orange peel, runs, bubbles. Needless to say I did not accept delivery. There were other minor issues as well. They said give them a week. So i did. When I went back a week later ( the car was there for a full month at this point ) it looked better but not perfect, now there was a huge scratch on the bumper. i pointed it out and they repainted the bumper. After all of this they did wave my $250 deductible. I paid nothing but my insurance company paid $5500. Finally as i was driving home I discovered that they had stolen about 3 dollars worth of change out of my ashtray. Fast forward to today, ( 3 weeks after getting my car back) I took my car to Phraedrus ( awesome BMW mechanic BTW) for routine maintenance. I told Dale about the accident and the work that was done and I couldn't get under the car to see the reapirs done at AUTO360 and since the car was going to be on the lift anyway could he check the repairs that were done. Here is some of what he found and showed me The new ( quality recycled door, which i'm ok with) came from a white BMW was was only pained on the outside. The rubber gaskets around the window are installed incorrectly, The welding is substandard and already beginning to rust, the door still has some small dents, and the ABS wires are loose, they simply drilled a hole in the bumper and screwed it to the body and they used filler, AKA Bondo, on some of the body. There were some other minor issues too. I scheduled an Inspection with The Bureau of Automotive Repair ( BAR ) and will update as things progress. Though I suspect this will end up in court. Bottom Line: I'm never letting these guys anywhere near my car again and suggest you do the same. And i don't appreciate them posting pictures of my car on their facebook page. Update: BAR inspected the car today and said that the repairs are well below industry standards. I just completed filing a complaint with BAR and have an appointment with European Collision Repair this after noon to find out how much it is going to cost to repair the repairs. Update: Also informed my insurance company that they paid for things that were on the estimate but weren't done and they are going to look into this shops practices as well. Now i'm glad they post pics of my car on facebook so the world can see that they just taped over the trim instead of removing and reinstalling it like they were paid to. read more

I am more than impressed with the paint job I got from Auto 360. I dealt with Gino, who was super helpful, and had a no-worries attitude about my concerns. I had to drop-in between appointments, and Gino was pleasant, helpful, and available right when I needed him. My car was ready in record time, which makes me more than happy. In addition, Auto 360 made sure I was satisfied because they threw in some minor body work with the paint job so that my car came out looking BRAND NEW! I plan to make this my go-to shop in the future for all my body work. I must try spot if your looking for next to perfect work. read more

The service is awesome and Gino is the guy to go to get your cars fixed with the utmost highest quality! I usually don't feel comfortable with people who work on my car but for sure Gino breaks it down and explains what needs to be fixed and his honesty is amazing and rare! He's definitely got a strong crew! An enthusiast who's got the knowledge and proves it! Definitely coming back for my future car needs and I definitely recommend Gino to anyone who needs to get their car fixed or detailed! Keep up the good work and thank you Gino & his crew!! read more