Worst customer service I have ever experienced in my life. We went in on a Tuesday, looking at a…read moreused expedition. After test driving the car, we realized it had some serious mechanical issues. We were still very interested in the car and had talked to the owner of the dealership about fixing the mechanical issues and then we would purchase the car the next day. The next morning we kept trying to get ahold of the owner, but we were only able to get a mechanic on the phone, who said he was only instructed to fix one of the problems we had spoken about with the owner the day before. After a few more hours of not getting a phone call back from anyone, we decided to stop in. The owner was in the office and tried to make excuses for why he had not returned our calls. When we asked if the issues with the car had been addressed he tried to convince us there were no issues and that the car was in perfect condition. My husband, a mechanic himself, knew there was something wrong with the car. The owner obviously thought he could sucker us into buying the car and not fix whatever problem there was. When my husband tried to shake his hand and say thanks anyways (because we might have come back in the future to look at other cars) , the owner refused to shake his hand and told him to " just get the hell out". We were shocked that he was speaking like that, and we started out the door. As we were walking out he yelled after us, trying to provoke my husband, saying "you can't even pay for this car yourself you f@#&king mooch, you have to borrow money from someone else." Which is completely untrue. We wanted to finance the car as an opportunity to build our credit, even though we could have paid for it outright. Needless to say, after that rough exchange of words, we will never be stepping foot on that lot again, not recommending them to anyone. Beware working with this dealer, as they are rude and extremely unprofessional.

Ed Dunne is a well polished shyster. But he hides this perfectly during the sales process. (Or he…read morewouldn't get many sales, of course) We purchased a 2005 Honda Pilot that after the first 2-3 weeks started sounding like metal on metal when we braked. The brakes were bad all the way around! All 4 brakes! The mechanic said when he inspected it that they were metal on metal when we purchased it. So he sold us a car with unsafe, terrible brakes. Metal on metal, no pad left on any of the brakes. Cost of 4 new rotors and a brake job: 800.00$ Ed Dunne, when confronted about this, claimed the brakes were "just fine" and called me and my fiancee liars. Ed Dunne sells unsafe cars to unsuspecting, trusting people. Please think about the type of person who would sell anyone a car with 4 bad brakes... Only the worst type of person would sell a car with 4 bad brakes to anyone. He couldn't care less if they get in an accident and become crippled or die. If he did, he wouldn't be selling a car with bad brakes. But he made an extra 800 bucks! See how well that works for Ed Dunne? The man, seriously, has no conscience. Long story short: If your even thinking about doing business with this man, Ed Dunne, simply hit the gas and keep on driving till you find another dealership. He lies, cheats people and sells people unsafe vehicles, all to make MORE profit! He is the worst kind of salesman and the type of man who gives car sales people the bad reputation they often don't deserve. And he gets extremely rude when you call him on the carpet for the shoddy vehicles he peddles to unsuspecting people. He called me an as8hole and told me he wouldn't ever sell to me again. He told me to get the fu*k off his lot. Couldn't believe it! Thank God is all I have to say! Ed Dunne also has a referral program where he gives 100 bucks to anyone who refers a friend, etc, to purchase a car. The person who referred us never even got her 100 bucks. We asked him if she got her money, and he lied to us and told us she did. We called her and asked her and she never got a dime of that referral money. So Ed Dunne is simply a liar. She also told us she purchased 3 cars there and after all the problems she had with the last vehicle, and not getting her referral money, said she wasn't ever going back to that man for anything. much less another car. He does not treat customers well at all. Total contempt would be the best way to describe how he views customers. So between me, her and my fiancee, there is 3 people who won't ever get cheated by Ed Dunne ever again! Ed Dunne is a bad person, with poor character and no morals. That is the only type of person that can sell a car with no brakes to unsuspecting shoppers. Good people couldn't do that because they have a conscience. I myself, couldn't do it. It wasn't a mistake on his part. He knew they were bad. But he made the decision to sell it in its unsafe condition and roll the dice with our lives. It's just how he does business. He is a bad person with no morals. Put his dealership in your rear view mirror now and drive to the next dealership. He will screw you too if you give him the opportunity. Don't! And lastly, Ed Dunne sold us a car with outstanding recalls on all of the airbags without informing us. I guess this is ok, if you want airbags that shoot shrapnel into your face in an accident. Not sure about you, but that's my least favorite thing to happen when the airbags go off. We took it to Macgrath Honda in Crystal Lake and had it fixed for free. Total time: 77 minutes. And that's 77 minutes of free work that Ed Dunne, if he was a good person with good morals, would surely have gotten done prior to selling the vehicle. Especially since it was free. But he couldn't care less whether his cars are road safe or not. All that matters to Ed Dunne is making a few extra hundred bucks on each sale. Safety be damned! He couldn't care less if you buy a car and die a half an hour later because it had no brakes or the airbags shoot shrapnel into your face on impact. He got paid and that's all that matters to this used car salesman. Buyer beware!

I'm looking at a car here right now so full disclosure: no purchase as of the time of this review…read more So, what am I reviewing here? A compelling family business that really wants to make a deal where everyone leaves happy. From the first point of contact (the dad) we were made to feel welcome without the full court press of a typical dealership. The son drove up while we were jumping into our test drive vehicle. (We liked the car.) We are currently in the process of working out the numbers, but --whether or not we buy this vehicle -- this place gave us a good feeling.

We worked with Mary who was very friendly, responsive and helpful. We were quite interested in one…read moreof their cars, but ultimately purchased a vehicle found by a family member. We will definitely reach out to Mary at Ford City Motors when in the market for another vehicle.

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

Had an excellent truck purchasing experience at Chips Trucks! Bought a 2012 F-150 FXR, a really…read morenice vehicle. Chip knows his stuff about trucks, and very honest and trustworthy. Best prices around on quality used trucks. I absolutely recommend Chips Truck to family and friends.

Best place I know of to buy used trucks .Chip is a great guy and I personally know the Mechanic…read moreshop he uses. They told me he never refuses service they recommend which says a lot about a Vehicle importers/sales. I say this because to call Chip a used car salesman would not be right .Chip imports A lot of his trucks from Canada,Where they use no salt so they are virtually rust free.There is no haggling about price because the price on the vehicle is the price they are. all clearly marked. Recommend friends regularly, if you're looking for a truck this is the place!!

There is nothing that warrants a good rating. The vehicle descriptions are very misleading and…read moreinaccurate. When you're selling a classic "restored" car, it should not look like a 50 year old vehicle. Gauges not working, turn signals not working, no information on the engine, suspension from the 70s, and there's was more wrong. This place may be ok for newer vehicles. However, if you're looking for a classic vehicle, look somewhere else. UPDATE: Since the reply to my original post wants to try to discredit my concerns, I guess now I'll justify a little more. First, the add no longer says "No expense was spared". Also, now states "older restoration". Looking at the pictures, from the same add mind you, is it 1 of 134 or 1 of 324? A list, or explanation of what was "restored" may help. As far as driving the car. The reply was 100% correct. No restore is perfect. Therefore, even if the body needs some work, you still drive the car. You don't know if gauges work, how the suspension feels, or if there are any wobbles or noises without driving. If it runs excellent, and everything works as it should, you then decide if the investment is worth the money needed to get it to where it needs to be. I'm not going to continue justifying my review. Please, go see the car. I can send you the original add for the car to compare. A more professional response would have been something like. "I'm sorry the vehicle didn't meet your expectations. We pride ourselves in depicting our vehicles in a true, straightforward manner. We will review the add and make any needed changes. Thank you for bringing this to our attention. We look forward to doing business with you in the future."

Just purchased my second car from Brian and the guys at Jack-son…read more The Honda dealers used car prices were too high but Jack-son got me what I wanted at a good price. Thanks again for all your help!

The worst service department ever. Took mt GMC Sierra for service under warranty. I had three…read moreproblems. A knocking noise, the left turn trailer light did not work and the trans was sloppy. When I got it back I had the same three issues. The trailer light problem was a fuse. A fuse!!! I think my truck was not even checked out. Avoid this shop like the plague. When I found the bad fuse (#14) I sent a text to my service writer with a picture of the blown fuse. All he had for me were excuses. Its bad to be incompetent but its worse to lie about it. Really really bad.

Got in new gas cap from Firestone mechanic charged $35 for generic cap without strap. Got one with…read morestrap for $26 from this dealer.

I got a brand new Liriq 2 years ago, from Patric Cadillac and yes I drove to all Cadillac…read moredealerships in Illinois to make sure I am getting the best deal, 2 years later, yesterday, I got brand new 2026 Liriq, and yes I drove again to all dealerships just to make sure I won't see on Facebook later on that someone got a better deal and guess what, again the best deal was offered to me by the same salesman that got me the best deal 2 years ago aswell my point is, if you want to get the best deal you don't have to drive 2 days and see all the dealerships, just go to Patrick Cadillac in Schaumburg and ask for Alvaro Guzman (Hablamos Espanol ) Client Advisor.

Should be 0. It that is not an option. I was attempting to buy an XT 5 courtesy vehicle. There were…read more2 I was interested in. Both were placed in service in Feb 2026. Both had under 4k in mileage and both had reported engine issues. The Patrick Cadillac sales person never disclosed this and when I confronted her she vehemently denied any issues. The truth is I had the GM service histories. The sales person was named Kaitlyn. Such a scummy way to do business. I would avoid this dealership at all cost. Can't begin to imagine what their service department is like if the sales team is so blatantly dishonest and unethical.

Good professional dealership .Prices are very reasonable. Bought car with out any problems…read more.Customer service is phenomenal.