1. Illinois Motors

    1. Illinois Motors

    0

    Cary, IL

    Illinois Motors

    2.9 (7 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Illinois Motors

    Routine automotive maintenance

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    3 months ago

    Business owner information

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    Phillip D.

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    Photo of Omar S.
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    8 months ago

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    10 months ago

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    1 year ago

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    3 years ago

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    3 years ago

    Bought my dream car from here! Would recommend to anyone, they have an awesome space and very kind salespeople.

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    4 years ago

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    Phillip D.

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    Mercedes-Benz of Barrington

    Mercedes-Benz of Barrington

    2.7
    (246 reviews)

    Nice showroom and good selection of vehicles. Service was good as well. Although I didn't purchase…read morea vehicle from them, it's a decent dealership.

    Horrible experience! I am extremely disappointed with the…read moreexperience I had purchasing my vehicle from this dealership. What should have been an exciting and memorable occasion has turned into a month-long ordeal filled with poor communication, unresolved issues, lack of accountability, and a complete disregard for the customer experience. My concerns began before I even completed the purchase. I spent considerable time working with a salesperson and had built a rapport with him throughout the process. However, I was never informed that he had left the dealership. I only learned this after traveling from Michigan to Illinois and arriving at the dealership ready to purchase the vehicle. At that point, my deal was handed off to Andrew, who appeared to have little investment in the transaction or concern for my overall experience. It immediately felt as though I was simply another sale to be processed rather than a customer making a significant purchase. Prior to traveling, I stressed the importance of having everything prepared and finalized so I could complete the transaction efficiently and get back on the road. Unfortunately, my time was not valued at any point during the process. One of the most frustrating issues has been the mishandling of my license plate transfer. Before arriving at the dealership, I provided a copy of my registration and clearly communicated that I wanted to transfer my existing plate. When reviewing the paperwork, I discovered that a new plate had been ordered and charged instead. When I brought the error to Andrew's attention, he appeared confused despite having my registration paperwork in hand. He attempted to resolve the issue, but the finance department had already left for the day. I was assured the matter would be corrected the following Monday. Monday came and went without communication. When I followed up on Tuesday, I was told the back-office staff was occupied with month-end responsibilities and that I would receive an update by the end of the week. I purchased the vehicle on May 2, 2026. As of June 10, 2026, I still have not received a clear answer regarding my plate transfer or reimbursement for the amount I was incorrectly charged. After multiple conversations with Darren, the Pre-Owned Sales Manager, I was repeatedly assured that a resolution would be found. Instead, I was ultimately told that I would have to "wait and see" whether the transfer was completed correctly and that the process could take up to 90 days. In the meantime, I have no clear guidance regarding whether I should be driving with my transferred plate or the temporary tag. It is unacceptable that a customer who spent a significant amount of money on a vehicle is left uncertain about whether their registration is valid. To date, I still do not have a resolution, a reimbursement, or even a definitive explanation regarding the status of my plate transfer. Additionally, I have never received reimbursement for the Uber ride from the airport to the dealership despite being told that this expense would be covered. I am also disappointed by the lack of knowledge and communication regarding warranty options. Rather than having my warranty options explained by a finance manager, Andrew attempted to explain them himself. When I asked questions, he repeatedly had to leave his desk to consult with the finance department because he did not know the answers. At no point was I informed that the Mercedes-Benz Certified Pre-Owned extended warranty could be extended for an additional two years with unlimited mileage after the original coverage expired. Had that option been properly explained, I may have made a different decision regarding my warranty coverage. Perhaps most disappointing has been the complete lack of communication and accountability from dealership management. More than three weeks ago, I sent a detailed email outlining my concerns, including my interactions with Darren. I also contacted the General Manager directly by both phone and email. To date, I have not received a single response. The lack of follow-up from leadership speaks volumes about how customer concerns are handled once the sale is complete. The overall treatment I received at the dealership was equally disappointing. While waiting, I observed other customers being offered simple courtesies such as Starbucks and refreshments while I was largely overlooked. While this may seem minor, it contributed to the overall impression that my business and presence were not valued. I traveled hundreds of miles to do business with this dealership because I believed I would receive the level of service and professionalism associated with both the dealership and the Mercedes-Benz brand. Instead, I experienced poor communication, unresolved administrative issues, lack of transparency, inadequate product knowledge, and a complete absence of follow-up from management. More than a month after my purchase, I am still waiting for answers regarding my

    Admiral Motors

    Admiral Motors

    4.0
    (20 reviews)

    What a great experience and what a great guy! Adrian really cares what his customers think and he…read morecares about doing good business.He gives you the truth and keeps his promises. It is unheard of in this business about this kind of small, at home feeling type of company. He cares about his reputation and doing right for his customers. I am a passionate person and came off fairly abrasive because I expected to be ripped off or to haggle. But there really was no need. He was kind, calm, cool and just had a sense of authenticity about him. He was very calm and respectful. He answered all of my questions and I didn't really have to negotiate or bargain with him. He was able to really sell me a great car for an amazing price without the extra stress that you can expect at all the other car dealerships. This is where you go to buy a car, don't waste your time with other places because what ends up happening is other places will waste your time, waste your money and sell you sometimes not the best car. He's pretty close, he's in a good area and he's just a good guy Thank you for all of your help Adrian. I have attached a picture of my beautiful car.

    My experience on ADMIRAL MOTOR is good. Adrian is a nice guy the costumer service is good. More…read morethan five years ago I bought for the first time it was a Honda Pilot 05 at this time my car is running great I don't have any problem with anything. Almost one year ago I was needing buy another car and my first choice was ADMIRAL MOTOR for his very good service this time I bought an Acura MDX 09 I don't have any problem this this car 100% recommended obviously if I need buy another car I will go there

    Illinois Motors - autorepair - Updated July 2026

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