My car had damage to the right side doors from a hit and run in a parking lot. My insurance company appraised it and I called the Auto Body Clinic. Took it in and there's where the fun started. Call1, they're waiting on parts. Call 2 your car should be ready Friday. Call 3 your car is in the paint shop. Call 4 now they say they can't start repairs until my insurance company approves the supplemental estimate. My insurance company said that was approved a week before. All of these status reports came from the woman who answers their phone. When I asked her why there were so many conflicting reports she started to yell over the phone. I attempted to ask another question and she continued yelling at me and talking over me. To say she was unprofessional is like saying Hitler was hard to get along with. She is obnoxious, argumentative and foul mouthed. I can't believe she still works there. I'm sure polite, customer service oriented people are looking for jobs. She is the reason I would hesitate going there again. Also, the final cost ended up being twice the initial estimate almost to the penny. Curiouser and curiouser!!? read more

I have been going to the Beverly location for many years, never had any issues until this last visit. We had our ray band sunglasses taken out of a compartment, $53 also taken out of a different compartment, all our change and a lock with a set of keys on it. A phone and vape was also found in our truck (not ours). When I spoke to a very nice gentlemen he said call back to speak with Stevie. He did say that is odd as we don't spend time in the vehicles. When I called Stevie he was clearly ready for my call and was short, abrupt and stated, I heard and this did not happen at our shop, the phone and vape was found when we cleaned your truck. It's very sad how the call was handled and changes my view on the professionalism at this location. I would have expected a different response to make this right over a very small amount of money. Sometimes it's all about how things are handled and determine what a customer will do in the future. read more

After being told that due to the auto strike, it could take up to two months to get the parts to repair my car, I told them I would bring the car back when the parts arrived. After 3 days I called to ask when I could pick up my car. I was told that they were still waiting for the appraiser. I began feeling sick too my stomach when seeing roughly 70 vehicles in various degrees of disassembly. I contacted the insurance company. When the insurance representative returned my call, she said she was told my car had already begun being disassembled and would be ready in one week. I would not trust these people at all, ever. If my car is not done next week another review will follow this one. read more

In October of 2017, we entrusted our home on wheels with Auto Body Clinic in Beverly, MA for one reason: to repair a small, 5" EXTERIOR dent to the driver side rocker panel. We knew they'd likely need to drive our van into their repair bay. But what we discovered soonafter, via our interior security camera, was that numerous employees helped themselves to self-guided inspections of our bathroom, cabinets, and drawers. So violating - we'll never trust these guys and girls again. Beware of the lack of respect for your property. To see videos of Auto Body Clinic employees snooping through our things: https://youtu.be/r-zelp7iVSc https://youtu.be/ieTFD7ZATTk https://youtu.be/scs5Ely5lbc https://youtu.be/3X08ZmU2ta0 https://youtu.be/Wk-fY8-28vg https://youtu.be/O8MU0b3r6Kg #autobodyclinic, @autobodyclinic, #UnauthorizedSnooping, #NoRespect, #NoPrivacy read more

This shop does not even deserve to have even one star. They will often break or damage other things in the process of repar and deny it was even their fault. They also steal items left in the vehicle. They will often side with insurance company against you even if you have solid proof of damages. I'm now left with unfinished half ass work done to my vehicle. I even talked to the head management Paul at the Peabody office and he will talk down to you and deny all claims you point out. Avoid this company and avoid the risks of futher damage and theft. read more

These folks are great! Unfortunately have has to use their services three times in the last three years; so glad they are here. Great workmanship, clear and complete communication, outstanding service. Highly recommend them. read more

These folks are not just autobody specialists, they are artists. I smashed the trailing edge of my passenger rear door while backing up and they were able to straighten it out, repaint it and make it look like it never happened. They also went the extra mile by detailing the rest of may car, inside and out. This made my wife extremely happy since she has been complaining that my car is a mess for some time. Kudos to Commerce insurance, who made the whole process of repair and use of a loaner car very easy. read more

I have worked with auto body clinic on three occasions: to replace a side view mirror, to replace a rear quarter panel, and to replace a rear bumper. All three times, the quality and workmanship of the body and paint work was excellent. Their speed of repair was great, and they were very professional and effective in their communication. I also liked that I was able to drop off at their Peabody drop-off center and pick up at their Beverly location, based on whichever was most convenient for me at the time. Only thing I can't comment on is prices, since my work was all paid for out of insurance money. My rear bumper replacement came to about $400, exactly the price that my insurance assessor had estimated. read more

My Hyundai was rear ended and my insurance company suggested a few places to have the work done. I had never heard of the The Auto Body Clinic in Beverly but it's close to home so I chose them. Best decision I could ever have made in regards to having work done on my car. From the moment I brought my car to them and walked in their door they were really friendly and helpful. The work was completed sooner than expected and it was done with perfection. On top of this, my car was returned to me in the same condition as the day I bought it. The interior was literally detailed without so much as a speck of dust left behind. The exterior was clean as could possibly be. I wouldn't hesitate for one second to bring my car there again and all of my friends have been told the same. This review is for those of you that I do not know. read more

Great professional fast service. They fixed my car and had never looked better. Great prices and very thorough job. I had auto insurance claim and did self pay repairs too. Outstanding service they go extra mile. They washed and cleaned my interior. I highly recommend these guys! They have Peabody drop off location but work done in Beverley location. There is an enterprise rent a car located at the same location for the Peabody location. Very convenient. read more

Auto Body Clinic is an excellent shop. Had our Lexus repaired this past week. They inspected the damage in a very professional manner, referencing their extensive, modern equipment and their commitment to match the paint as perfectly as possible. Our service rep, Winston, kept in good communication, calling several times as the repair proceeded. Picked up the car today to find it looking better than when we bought it - even the tires and wheels were shiny and new looking. You cannot go wrong with Auto Body Clinic. read more

This place is great! I had several phone conversations before bringing my car in. The woman I spoke with was knowledgeable and friendly (much better than my insurance company!). When I brought my car in, they were ready for me and the owner or manager took a look at my car with me. He told me exactly what was going to happen - and then he did just that! He kept in touch and got me my car back the day he said he would. It looks great and they cleaned the interior. I would highly recommend this shop. read more

These people are AMAZING if you need auto body work! They handled the insurance claims and work both times for my car's recent boo-boos. This was very soothing for me as I was quite rattled after being rear-ended twice in a month. (Seriously, Boston drivers, seriously? Pay attention in traffic!) They picked up the car and dropped it off which made it super easy on me. They even DETAILED my car at no charge! And when I called back looking for mechanical work they gave me a recommendation! I love you, Auto Body Clinic! read more

Plymouth Rock's "door to door" program sent me to the Auto Body Clinic. Al Ferris and his tech team did a great job. My 7 year old, 113K mile BMW looks like new. Thank you Al, Vanessa, Winton and Brianne. read more

Had my car towed here after a recent accident, and appreciated the great customer service. They helped me deal with a few logistical problems (things left in the car when it towed from the scene) and were both friendly and professional. They had the car for a while because of some issues with parts but they kept in touch with detailed information on the status of my car, and the car was returned looking as good as new. I hope I never have another accident but if I do I'll definitely bring my car back here! read more

These people have had my car for almost 3 weeks now with no end in sight. I have had to call them to get updates, they have never called me. Totally unacceptable even after I told them that my rental was out of pocket expense and that I'm a visiting nurse. I don't recommend at all. read more

The best thing I can say about this place is "They treated my Car like they were fixing their own". I truly believe that. The sense I got was that they take pride in doing the Best work possible. My Car was in a collision on the Front, and it was fixed in about 2.5 weeks, fairly quickly by my estimates. These people are artisans the workmanship was fantastic. It looks like they also laser verified the structural integrity and alignment of the Frame itself after the repairs. All and all, this place has Quality written all over it. read more

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I used this body shop 3 times. Two times for my Honda Pilot and the last time for my Acura MDX. Never had a single problem. This is the best service and quality possible. All the guys there are very polite, professional and right to the point. Also they have a great contact with Enterprise rental and I had no problems to get/return rental cars. I want to say Thank You for the service. :-) read more

Brought in my car to the Beverly location to fix some minor damage in my front bumper. Everyone here was friendly and the shop looked clean and professional in and out. The estimate they gave me was spot on with the insurance estimate. They finished the job when they said they would, which I expected for such a small job. I asked about a small spot near the back of the car, they advised not to fix it as it was so small and would require painting a larger part in order to blend the paint color. They suggested just to sand off the rust and touch up the paint...they then went as far as touching it up for free which was great. I was happy with that since I just wanted to get rid of the rust so that it doesnt get worse, its small enough that its hard to notice, and I didnt want to spend much money on it. The work looks good...I'm satisfied read more

This place is terrific! Responsive, fast, professional service. Ryan and everyone else I spoke with there was friendly, courteous, and helpful. They kept in touch with me regarding parts and timing and even managed to get my car done earlier than scheduled, so I could pick it up before I went on vacation. As for the job - wow! My car looks brand new. The repair is flawless, and not only that, but the entire car, from tires to rims to body to interior, was clean and shiny, like new, when I picked it up. I agree with all the positive reviews! read more