I needed some serious repairs on my favorite car, and it was done PERFECTLY in one week's time. On a scale of 1 to 5, I seriously would fine it a 6!! read more

My "new" 2020 Genesis was sideswiped by a tractor-trailer on my way up from Florida to Gloucester for the summer. We duct-taped the damage until we got to Gloucester then went to see Pauly. GEICO only wanted to give me $147 after deductible, and my wife and I were leaving for a 60th Anniversary trip to Italy. Not to worry, he said. And when we got back, the car looked better than new and I only had to pay the deductible. It does not get any better than this. read more

What type of shop gets unlimited funds & all the time in the world to fix a car and still does a half ass job? Also, be sure to ask if they're busy before proceeding. A tree company damaged my rear bumper and told me just "send them the bill from a shop" and they'll pay. So I shop around and end up with Preferred Auto Body informing them they have a blank check & also told them I wouldn't need the car for a few weeks as I'd be gone for the military.. I might as well have said, "please take your time and fix everything, for whatever cost you need"!!! I spoke to the shop's owner who was very attentive to me by giving me a quote and getting me in the shop at a good time for me to be gone for weeks. After just one week, they said it was done.. Halfway home (I live an hour away from the shop), when I stop to get gas, I notice 1) the replaced bumper had popped out from the fender 2) they didn't replace one of the inner fender's wheel well plastics, that was on the quote and paid for 3) the fender paint's clear coat wasn't corrected. I could still see micro swirls on the clear coat, indicating they didn't polish the old fender paint to blend in with the new bumper. I immediately turn around to drop the car back off. With the owner on the phone the next day, he said, "I had my employee fix it, and he must have missed some things. It's been a hell of a week" Despite having my time wasted, I politely I said it's okay and asked them to take care of it all including the paint. I pick up the car to only the bumper and inner fender fixed. The paint was untouched. I said forget it, and took the car home. I will never be returning here and I'm not sure how anyone could recommend this place. I'm not sure about you, but if a shop is too busy or having a "hell of a week", DON'T ACCEPT MORE CARS TO FIX, or at least WAIT to fix it! Had I known the shop was having a "hell of a week", I would have gone to another professional with the blank check and weeks of time for them to fix it in no rush. Two stars only because they got me a brand new OEM bumper and the paint job was nice. -3 stars because I almost picked up a half fixed car, and the "paint correction" that was barely done on the fenders wasn't show room quality like other reviewers have had. If someone says they have a blank check and all the time in the world, please do the job entirely, and correctly, the first time. read more

I have just picked up our Porsche Macan which was at this body shop for repair I dealt with Steve. Every step of the way was smooth and totally trouble free. It could not have been easier As for the quality of the work- totally superb. Additionally the car had been cleaned inside and out. Don't look any further than this body shop for repairs. High high quality and total honesty Peter M read more

Preferred Auto Body is the BEST OF THE BEST! The service is quick and Thorough. You are always greeted with a smile and knowledgeable mechanics. There is no place better than preferred autobody. The Car detailing, and body work are always done with such love and care. Ralph and his team care about your car like it is their car.They are TOP quality and have earned GOLD stars in my book. read more

Really great body shop. The people here are thorough, professional, communicative. They handled my insurance agency for me and the work they did was just great. Highly recommend this group--easy to work with, nice, and very helpful. read more

I own an automotive repair facility in Newburyport, MA. Last year our local body shop that I relied on for years, and referred people to, closed due to retirement. Then the search started for a reliable, trust-worthy and quality auto body facility to work with. After trying a handful of places, I thankfully found Preferred Auto Body and Ralph. Since we starting working with the Preferred team, I have brought in a business vehicle, an employee's parent had extensive work performed on one of their vehicles and I have professionally referred and/or coordinated a dozen customer's body repairs in the last 6 months. In EVERY case my customer's have been very happy. read more

Some of the best customer service I've ever experienced. So helpful through the whole process and couldn't be happier with the repair job, looks like new. Will definitely return if needed in future. read more

FANTASTIC. That's about the best word you can use to describe Ryan, Ralph, and crew. They took care of my body work in no time and assisted me with a registered loaner while they worked their magic on my 2012 Subaru. They promptly eschewed the estimate, completed the work, and made a happy customer out of me, all while coming in quite a deal lower than other shops. Their work is pristine and should I ever need body work again, I will trek the 1 1/2 hours to get to them again. I'm sharing with all my contacts! read more

My car was finished on time, the men were very helpful with getting me a rental and they detailed the inside and outside of the car before having me pick it up. I'm beyond happy with my experience here and this will be my new "go-to" place. read more

Incredible work!!!! After getting hit in a parking lot I didn't know where to take my car. I heard very good reviews about preferred auto body and it honestly did not disappoint. I got my car back quickly and it looked better then when I bought it. I would highly recommend them to anyone looking to get work done right and in a timely fashion. Thanks Preferred Auto!!!!! read more

Incredible shop to work with, Ralph will do whatever is in his power to make sure you have a good experience and get your vehicle back ASAP and looking like new. I strongly suggest Preferred Auto Body for anyone (insurance claim or not), they will take care of you. p.s - I work for an auto repair shop in Newburyport (State Automotive Repair) and have recommended Preferred to multiple customers who have left happy and stress free. GREAT PLACE read more

I seldom take the time to write an online review but I am going to in this case since the service I have received from Steve at Preferred Auto Body far exceeded my expectations. I had it narrowed down to two auto body shops after my accident and Preferred Auto Body offered a nice, clean free loaner which was important since I didn't have vehicle rental under my auto insurance policy and it saved me a few bucks. I appreciated the professional and straightforward way that Steve handled my calls questions right from the start. The repairs were completed in the time frame specified with no surprises which was reassuring since the accident itself caused some stress. All in all, I highly recommend Preferred Auto Body as I feel they are an auto shop that you can trust - which is rare. read more

This place is awesome! I took my car in recently for body work and had the best experience. Ralph, the owner gave me an estimate, he did the work in just two days, and he gave me a loaner to use. When I picked my car up it looked brand new...it was washed and the interior was detailed too! read more

I recently had a Jeep Wrangler that was nearly totaled. Ralph worked with the insurance company to let me keep it and get it repaired back to pristine condition. Given the damage the repairs were done quickly and Ralph kept me informed the whole way. He ensured that only premium parts were used and no corners cut in any critical areas. The car was returned cleaner than before it was in the accident, they even cleaned up all my daughters cookies that flew around. I heartily recommend them. read more

Ralph & Steve have a great operation. Ralph understands both sides of the business having worked for insurance companies and body shops previously. They have Harry doing the body work and he is the best in New England. Harry also builds little houses. Talented with his hands. Some confusion with the insurance company but Ralph was able to navigate his way through it. Great all around experience. read more