These place has almost no customer service skills. As long as they think they are getting your money they will give you their attention but once they have it all bets are off. They are hard to get on the phone, they will never follow through. Bought a truck from them ac didn't work told me it was a sensor and took 200 off. After purchasing it found out it was the compressor. Their mechanic obviously had no idea what it was or wasn't. Needed to find out where the registration was spoke to two people and neither could connect me to title. Was told I would get a call back in 10-15 minutes and 4 hours later still no call back. This place sucks. Avoid this place there are plenty of other reputable dealers around. read more

There was an ad online for a car i was really interested in. I spoke with a rep 2 days prior so after thinking it over, I decided to drive there and purchase the car. I get there and the rep Aaryn tells me that they dont have the car, it must have been sold that day, even though the price was just updated on the site that morning and the post still showed the car as available. He said "i dont even see that car in our system." Very weird. I thought maybe they just posted the car to lure people in. After i took off from work early, drove an hour and a half to this place, and a hour and a half back home. They call me back and ask me if i am interested in any other cars. I said absolutely not. I told them about the experience earlier that day and was then told that the car was only available for wholesale, not for retail. I have no clue what that means, but i told them i don't intend to buy many cars in bulk, i just need 1. I figured that they didnt even have that car and that was their way of saying it wasn't available, maybe it was just a post to get people to show up to the place in person. They sure got me. 2 weeks later they called me back and told me the car was available again!! I cant even believe them and it sucks because i really want the car but dont want to drive 3 hours and have to take off of work just to get there and try to be sold something else again because the car doesn't exist. Seems sketchy. Not to mention, every time I call, it goes to a call center and they try to handle the appointments and if you want to talk to an actual sales person who works at rhe physical location, they tell you that they are all busy and that they will call you back but never do. Something just seems shady about this place. Id rather spend 35 grand somewhere else. read more

Horrible experience!! I show up and of course everyone's is overly nice to a point we're you'd feel uncomfortable. Sold me an electric car with problems and the dealership didn't check throughly for all problems. I have battery lights on in my car literally the same day that it was given to me. Also told me everything was good with the car. If I could give this business negative stars I would! This is also my first car. I put $3,000 dollars down for it. I came back up there today, after they said we could work something out or possibly see if we could trade the car for something else. Now there saying no and they've had trouble selling the specific car I want. So they don't want the car back. PLEASE. DONT WASTE YOUR TIME. BECAUSE YOU WILL GET MESSED OVER SOMEHOW,because there just trying to make a sell read more

Last week my car was completely totaled and I had to get a new car as soon as possible, Mo helped me through this very stressful process and made the experience so much better and easy for me, I found a car for a good price, I would 100% recommend this company, and of course Mo who went above and beyond to make this experience the best one! read more

These con artists sold me a car that 2 months later needed to have the entire engine replaced. They make you sign a bunch of bullshit documents that you cannot litigate, and waive all your rights. They make you buy protection policies that in the very documentation tell you cannot be sold to you as a condition to make the purchase, yet here we are. STAY AWAY!!!!!!! read more

The lady who helped us with the process of purchasing my daughters first car was very nice, however the car itself was another story. It is beautiful on the outside but a total bust on the inside. We were told this car had no issues yet It hasn't even been a year and the cars transmission has gone out! Definitely staying away from this dealership... read more

I went to the dealer and settle a purchase with trade in. But when I made the appointment to pick up the truck, they sold the the truck to other people. There is no respect in the office. The text message and phone call don't get responses. read more

so waiting on finance to come get me I noticed someone going and test driving the car I'm waiting for finance on after I signed the odometer reading and everything! I asked what was going on and got blown off then lied to saying it was the only one on the lot and they guy wanted to see if he liked how it drove another lie I went and talked to the guy he said that he drove in from Louisiana and they were supposed to hold it for him and then they ended up getting him a newer model. i tried to ask for a tank of gas as a peace offering since they let someone drive my car essentially. they were rude and dismissive about what had went down do not recommend at all read more

Day 2 still having an issue with this company long story short. Yesterday as I made my first review mike wanted to ask me nicely to delete my review which I responded "no" unless my man is satisfied. We took the dodge charger Gt to a dodge dealership. They said it was over $5,000 in damage repairs. They are doing a poor job making they're policies known to those who spend their hard earned money on a vehicle just for them to not be able to accommodate. YOU SPEND YOUR MONEY AT THIS PLACE YOU WILL NEVER BE ABLE TO GET IT BACK.... Be smart go somewhere else with your money ORRR BE VERYYY CAUTIOUS AND CAREFUL ABOUT THE CAR YOU CHOSE TO GET OFF THAT LOT, get your lawyers and attorneys!! Great customer service Worst experience though. They will take your money, and will sleep peacefully at night! read more

I went in and talked with Michael about possibly buying a 2015 Scion tC, and was well informed about the car's price, history, and had answers to any questions I had regarding the car. The car was just as listed in person and in clean great condition. Kamila in financing did an amazing job at explaining any warranties and questions I had regarding that matter. I ended up buying! read more

If I could give a no star I would. I saw a beautiful yellow Camaro 2011 online and the price was everything I wanted. Walked out paying 15,000. I take my car to a body shop to have it looked at and the mechanics tell me the car I just bought has a lot of body damage. And that I should call the dealer I bought it from because there is no way someone can do that much damage to a frame and only have the car for 10,000 miles.( please look at the pictures I posted) I called the dealership immediately after finding out and they told me "you signed the car fax stating that you agree to everything that's wrong with the car. And you didn't pay for the warranty through us" I'm so mad and I feel like they played me for a fool because when I was test driving the car I tried to take it to a mechanic shop but they told me I couldn't drive the car far from the dealership. Make matters worse I'm not even from Texas, nor do I have family out here as I am here for school. I hope people really take the time to read this.DO NOT GO HERE AND BUY A CAR. YOU WILL REGRET IT. read more

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went to buy a car for my sons birthday and the radio was damaged. Juan in service did a really good job helping me get the radio repaired prior to my sons birthday. Not happy about the extra fees or discrepancy with the vehicle damage report but Juan provided really good service. read more

The cars I bought from them were actually great cars the three star review is for the customer service that I received one of the cars I bought they sent me a license plate that does not belong to the car the bay area is actually an hour away from where I live I have left messages after messages to no avail. I have a car that has license plates that supposed to be on a truck still have not been able to get in contact. read more

Unprofessional! They will sweet talk you until they get your money then you cannot get in contact with anyone and When you finally do they always say they will reach back out and NEVER do! From beginning to end this was an awful experience and I will steer any and everyone away from this place. We purchased a 2018 Jeep Grand Cherokee Trailhawk. The car selection in Louisiana is incredibly low so we had to consider going out it state. We found this car and called immediately. We were told the car was not actually for sale yet as it still had to pass inspection. That was fine and made me more comfortable knowing they were being thorough making sure it was in top condition when I bought it. WRONG. We were called a few days later letting us know the car was ready to be sold. We had already done the application and financing part before we ever left the state to ensure a quick and smooth promise like we were promised considering we drove 8 HOURS to make this purchase. I brought a cashiers check for $18k for the down payment. We arrived around 7pm. The sales person Moe did nothing but print some papers and the majority of our sale including all contact before arriving was through Anita. We did our test drive and were very pleased so we decided to go through with our purchase. Right before signing papers we were notified it had been in an accident where the airbags deployed on the driver side but we we're assured it was fully fixed and should cause no problems in the future. We should have known at that point this was not the place we should buy from but they are very convincing and hindsight is 20/20. 4 days after purchasing while driving with my children at night freezing cold in the dark we smell coolant. We pull over and my car is spewing fluids. After further inspection We saw the water pump hose was DRY ROTTED and the water pump was going out and had to be taken out and replaced. That does not just happen in 4 days. At this point I'm just disgusted. We have it brought to our home until business hours so we could figure out how to get this resolved as it is covered under a very expensive warranty. The dealership has given us the run around and said take it to a dealership in our area and it would be fixed no problem or drive it 8 hours back for their service department to correct the problems. We get to the Jeep dealership close to us and we are told they have to run a diagnostic on it end maybe a few depending on all that is wrong with it which could take Atleast 4 hours. Diagnostic tests is not included in the warranty and it would cost us $115 an hour+ out of pocket to even tell us all that Is wrong with it and actually be able to find out of the repair is covered under warranty. I've called and the service manager is NEVER available and NEVER calls back. We have left messages through the dealership and even on his personal cellphone and nothing. I would hate to drive 8 hours for all of this stuff to be fixed and They continue to give me the run around. This is a very superficial company and focus on nothing more than appearance instead of customer satisfaction. All of the good reviews are pushed almost forced onto customers immediately after purchasing. I am still waiting on resolution and will update as things progress. As of now, I am highly considering returning this vehicle and finding something else at a more legitimate dealership. They will argue all day saying all of their vehicles are thoroughly inspected and had no known issues when being sold! LIES!! read more

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Drove an hour across town to get to purchase a car to find out that they add $2,000 in hidden fees to every purchase. Whatever price you see advertised online, add $2k to it. VERY misleading advertising. If you can't trust them on price, I wouldn't trust them on the car. read more

I purchased a car that had re-manufactured parts that affected my required warranty (I could not get the car fixed). I also had a badly used brake pad and a nasty cabin air filter. I spoke to the service mgr, Juan Torres listen to my concern, explained, and replaced the parts. Thank you Juan read more

Unfortunately, we had a terrible experience here! We drove 6 hours round trip from Austin to buy a 2016 Volvo and the textbook nightmare used car buying experience happened. After the test drive, we mentioned to our salesperson that it felt a little shaky. He assured us that the car just had just been through a full inspection and anything wrong with it would've already been fixed. Anything that needed replaced was replaced and everything was in perfect working order. He said we probably just needed to get used to the feel of a Volvo. However, the problem got worse when we drove home to Austin going at high speeds the entire car was shaking and would vibrate when braking. Less than a week of having the car, I took it to the Volvo dealer in Austin and they said all the brakes and rotors needed replaced and were completely warped, rusted, and at a dangerous level. Volvo told me the car NEVER should have passed inspection like this so I suspect Auto Boutique is doing some shady stuff. Volvo wanted to charge $1200 so I called around to other mechanics and the lowest I found was $900 for the repairs. I called Auto Boutique repeatedly (no less than 10 times) to give them an opportunity to rectify the situation, and they kept giving me the runaround...of course. I left messages for the managers, my salesperson, etc. and the only person who has called me back is the service manager whose solution was that I could drive the 6 hours round trip again and we could pay more money for them to fix it. That's not an acceptable solution. Not even a week after buying the car, we had no choice but to pay $900 to get the brakes and rotors fixed for our own safety. Even the mechanic who did the repairs said the car should've never passed inspection. Plus, they didn't follow through on ordering a part that they promised they would and that was supposed to be mailed to us. It's been a month and we still haven't received it. When you're reassured the car you're buying has been inspected and any parts that need replaced have been replaced then you believe them. But Auto Boutique lied and won't even reach out to me to try to do the right thing. This review is the only way to try to warn other people not to go here unless you want to have mechanic bills within a week of buying your new car. Even after continued attempts to contact them, Auto Boutique has still failed to return any of my calls. They're big on promises but not on delivery. read more

1/2 hour with the first person taking out information. Taken to a second person for 45 minutes who we then had to tell AGAIN what we wanted. We knew the car supply number and it had not arrived yet. 2 days later still not arrived. Asked about another car and was they disappeared for a while and them came back and told me it was a manual transmission although online it was listed as automatic. Never got to see one of the cars I wanted! I am thinking "BAIT and SWITCH". Stay away it smells fishy. read more

Cars are not in good shape. Prices are low because they have a mandatory $2000 add-on when you purchase, so plan on $2000 more than what they show as the price. Almost every car we drove had OBVIOUS issues and their response is, "the price is so low you can get that fixed and still save money", which is a bad response. And if you buy, they want your phone so they can give themselves a 5 star google review, so don't be fooled by their google ratings. BUYER BEWARE! Go to CarMax or somewhere else. You will end up disappointed or mad if you buy from here. I speak from experience. We found a car that didn't appear to have any mechanical issues, but it threw 3 error lights on the drive home. Then, 2 days later it got cold and the heater and windshield defroster don't work. The tires are all at 5/32 tread, so I'll have to replace tires soon after buying the car. I'm looking at over $2000 in repairs to fix everything. I bought an expensive mistake and they make sure to point out that there is no warranty or guarantee of anything when you're buying it. Mike (the salesman) did see my scathing review and called and was very professional, which is why I bumped my review up to 2 stars. He offered to have me bring it in for them to look at, but I had already put it in MY mechanic's shop. I don't trust them enough to make the hour drive so they can look at it and say that they can't/won't fix it...and I would have just wasted a half a day or more. read more

Just purchased our first vehicle as a married couple! Moe was our consultant, and while the floor was super busy, he did an excellent job of tending to multiple guests at once making us all feel taken care of. He explained everything we might come across, and what we could expect, really felt well informed about the process. Charlie processed our finances and was great! Super easy going and even helped us get some off of our APR, and got us set up with coverage. Overall, had a good experience, and we will be back soon for our next vehicle. Loving our Forte, thank you! read more

Scamming, but it is in the fine print. Please read. As good as the price may look and you may give them a nice size down payment, they are not done running your pockets. They charge $2,000 additional for Lojack and a (3 year) paint warranty. A lojack (on its own) would run someone $700 and that's the high-end price. This fee has nothing to do with the registration fees nor your down payment. You will pretty much need to come out an additional $2,200.00. No, you cannot decline that offer, it is forced on you to pay. It's January 2023, if you live far from this place, and you intended on going to get a great deal, do not say you weren't warned. read more

I walked in that dealership pre-approved for the price of the car and they tried to feed some BS, about I had to purchase LoJack also for the car. The he'll I do! All they needed to do was tell where they want there money deposited and give me the keys. read more

Zuber Lokhandwala Sale manager helped me get approved and in a very nice preowned car. 2017 Nissan Altima s, very low payments and amazing customer service. read more

Auto Boutique Texas - Used Car Dealers Near Me - Alvin, Texas

Posting this review after owning a car that I purchased from Texas Auto Boutique over a year ago! This is the #1 place in Houston, Texas and greater surrounding areas if you're looking to save the most money on ANY and EVERY single used car! Especially if your budget is under $20K for a used car like mine was they offer the LOWEST prices on every single make and model across the city. I'm a frugal junkie where I spend hours across all websites before making big $ purchases, so believe me when I say that. CarGurus, Autotrader, Cars.com, you name it you will find all the best prices are here! When you walk onto their premises they put ZERO pressure on you to buy a vehicle! And last but not least, would love to thank Teresa my sales associate that helped with our buying process for stepping in on every single question we've ever had! Dealt with her and many other people on her staff and it was a great deal. Already know when it's time to purchase another vehicle it will be here, again. read more

RUN from this place. This is as lousy as it could ever possibly get. Most dishonest, conniving bunch of misfits you will never want to get involved with. David McDuffie is the worst. Looks you straight in the eye and lies while selling you a worthless warranty for $3000. I tried calling and emailing this man for 3 weeks. Nothing. I cancelled the warranty after I finally found out who the warranty company was. Zurrich Warranty was very nice about it but the refund of $3000.00 would come from Auto Boutique, where I bought the car. It's past 6 weeks and still no refund. But, I'm not finished. BBB was contacted and I will pursue this David McDuffie. I want my money. Vicki Capka read more

Zuber was very kind and straightforward! He made my car buying experience so easy! Thank you Auto Boutique ! I'm one happy customer ! read more

Auto Boutique Texas - Used Car Dealers Near Me - Alvin, Texas

Zuber was awesome great customer service very understanding and caring about my purchase also the ladies who do customer service at the front desk were nice too. read more

Auto Boutique Texas - Great customer service from Zuber - Used Car Dealers Near Me - Alvin, Texas

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Purchased a car from them this month. They do a lot of used car sales so inventory moves very quickly. I was assisted first by Andrew who had the unfortunate task of letting me know the car I had been eyeing for months sold the day I came to see it. I told them to keep in touch if anything interesting came up. I came back a week later and was helped by Alex. Alex is the kind of salesman you really hope you encounter searching. He wasn't pushy, allowed me to take multiple cars out and make sure I was comfortable. I would say if you are browsing the inventory make sure you block a good amount of time off as they have over 200+ vehicles on lot. I don't buy cars often but this experience was definitely a positive one. Thanks to Alex and all of the Staff at ABTexas! read more

Auto Boutique Texas - Car Purchase - Used Car Dealers Near Me - Alvin, Texas

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No follow through Stopped by to test drive a Mazda 3 that looked like an excellent deal. The salesperson who helped was engaged albeit a bit of a yes man. When it came time to talk about trading in they gave me a rather low and seemingly non-negotiable offer for my Jeep. Now bear in mind the CarFax value report they touted for the Mazda to convince me it was such an amazing deal also showed a trade in value 2 grand more than what they wanted to give me for my car. Nevertheless I spoke with my bank the next day and they were fine with financing the loan but when I tried to contact the salesman or the manager I get crickets. The receptionist says everyone's busy but after at least 3 attempts to call over 2 days all with promises they'd get back to me it's hard to take that any other way than they don't want to do the sale. Shame but there's plenty others selling the same car. Good music in the lobby tho ¯\_(ツ)_/¯ read more

I drove hour to there dealership ,prior to going I called spoke with Kathy ,and she told me the vehicle was available and she's expecting me...when I arrived the receptionist (Yvette) told me I need a salesman to help me,then she said hold on they need to pull the keys,after 20mins she ran outside to tell me sorry the vehicle is n the repair shop and not available @ this time!! To make the long story short if felt stereotype due to the fact they had 11 sales people all around here desk talking and looking at each other's phone ...I'll never step foot in there business read more

I found a car i liked online, called the dealership and setup an appointment. I got no less than 3 calls from the same dealership asking if I wanted to make an appointment. Once we arrived and checked in, i was told the salesman we spoke to on the phone was no longer there, someone would be with us. We waited 30 mins, only to be told they could not find the keys to the car we wanted to test drive. We picked out another car, told that one was no longer available. Picked a 3rd car, they gave us the keys and said it was right in front of the building. It was not. Then told it was in the front of the lot. It was not. The told it was in the back. It was not. Then told it had a flat tire, but they would pull it up for us. We waited outside for 15 min, only to be told they could not find the car. As we were about to leave, they said they found it, but the battery was dead. We went to see it anyway, it was dirty, all scratched up and had a fully flat tire, and yes a dead battery. Salesmen were very unprofessional. We were there over 2 hours and never really got to see any car. Don't waste your time. Should be called Auto Barn, not Boutique. Funny thing is I had cash in hand and was ready to purchase a car that night. Will never be back. Steer clear of this joke of a dealership! read more

Sold us a complete lemon, Ford Fiesta with tranmission failure that the parts are so back ordered there is a year wait! I'm sure they knew what they were selling us. Already had to purchase a new car and hardly got anything for the lemon. Beware of this dealership. read more

I have called 3 times trying to get more information about a car. Each time I have been told that someone would call me within 15 minutes. I have gotten zero response from anyone. I am a would be out of town buyer so more information would be critical to my decision making process as I wouldn't drive over 13 hours only to discover that what I was interested in was actually a piece of garbage. Poor poor poor customer service from this organization. read more

Scheduled me in to go look at a car, ( I live 1 hour 30 min away) got to the dealership. I checked in receptionist was very nice but come to find out that the car is not even available due to that they had it in the shop. They made me drive to this dealership for no reason. Waste of time... and lack of professionalism read more

Told the salesman I was out of state and he had me fill out an application. They only do in house financing. 6 hours later he calls and tells me that they don't do deals with people in Oklahoma. Very sketchy and I would stay away if I was you. read more

Sold me a vehicle with electrical issues. (Lights) Would've been decent of them if they told me that, or even took care of the already there problem. But it's "not their problem". I'd give it zero stars if I could. Fix y'all's mistake. Some bs I have to take it to an outside dealer because they're crooks and lazy. Never again will I go there, or recommend it to anyone. It's technically a lemon that will have me fail inspections, and get pulled over. read more

This dealership runs a complete and thorough scam related to fees. They offer a reasonable non-negotiable price and then try to make up their profits is non-sensical fees like "environmentally friendly paint". They also use "bait and switch" tactics when It comes to vehicles and they general sales manager is apparently hard of hearing or bad at math since he immediately add $2000 to whatever price you are looking for. Do not recommend doing business with them. read more

I found this dealership on another website after having a hard time at another dealerahip today. Anthony and Auto Boutique took care of me and got my wife in her vehicle with no hassle. Will definitely use them on our next vehicle purchase. read more

Auto Boutique Texas - We bought my wife a Nissan Rogue SL tonight. Go see Anthony, very nice an hassle free place. - Used Car Dealers Near Me - Alvin, Texas

They do not wear masks and they do not practice social distancing. They have a sign that states they are being safe and requiring masks but no one has a mask on! We asked our vehicle to be sanitized and the idiot drives up in our car with no mask!! They couldn't be honest about filing a claim with our warranty company I had to call the to make a claim. It's a real shit show!!! read more

Purchased my car exactly a year ago and wanted to wait to write a review for Auto Boutique. First of all you have to understand what kind of dealership they are - They are a volume dealership, meaning the salesperson doesn't get paid off individual cars but rather quantity of cars they sell. Thus they won't care about you or your problems but want you in and out of the door. They don't negotiate because they aren't getting paid off the sale price but rather the number of cars sold. Second, the cars they are selling typically are cars from auctions where they most likely have some issue and require some work (dents/paint/brakes/tires/damage to body/etc.) to be resold which is why they get such a good price and are able to offer low prices as well. A lot of people that have access to these website will typically flip these cars. Keep in mind, as with most people that flip cars... they do the bare minimum to make it ready to be sold. So you really have to try and figure out what work was done and what needs to be done. They also tried to tell me they don't have a garage that they fix their cars in... One look around back (or their huge lot around back) will tell you otherwise. Seriously, who are you fooling? That being said, you have to keep in mind that you are another number to them and they don't have your best interest and its on you to do your due diligence. For myself, I lived 2 hours away and called multiple times to make sure the vehicle I was looking at was still there. You have to make sure that you arrive prior to them opening so that you can be the first to get the car as they do not hold the vehicle! Once you get the vehicle, it's pretty much yours to do as you please with for basically as long as you want. I had the car for approximately 7 hours in which I inspected it, test drove it, and took it to a mechanic. When I arrived, I noticed they had warmed the car up which was a red flag. You typically want to check the car during a cold start to hear any clunks or noises and to see how the car fires up. I turned it off and let the car sit there for appox. an hour while I inspected every nook and cranny of the car. Once the car was cooled down, checked the engine bay as well as the rest, followed by an appt. at a local mechanic. After all was said and done, I bought the car. It's been exactly a year and haven't had any issues with it other than maintenance (fluids were really low when I bought it, Brakes and rotors had to be replaced, tires will have to be replaced as well). I would definitely purchase from them again, but with caution as with any dealership/car buying process. I enjoyed the process mainly because you don't have some annoying salesman in your ear or watching you like a hawk, they let you practically examine the car however you'd like. It was more like buying a car from the owner except with no knowledge of the history of the vehicle. Best of luck! read more