While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

Really easy to set up. Straight forward and no hassle. Fair quote for the car too…read more Glad they were nearby!

I had to sell my 2005 Lexus RX330 in Westwood Los Angeles. They gave me the highest quote out of…read moreany company I called and they showed up on time, earlier actually, and met the quote. It was quick easy done within 30 minutes. They were very easy to work with as well. Came through same day of the phone call as well. Definitely recommend.

Great communication, super fast, delivered what they advertised. Joseph was awesome in the phone…read moreand Bryanna walked me through process, felt very comfortable.

really friendly and made it painless. Walked me through everything. I had lots of questions all new…read moreto me. No pressure at all whole time.

I recently worked with Tiger Hakopian at IMX for my Toyota Sienna. I've been working with Tiger for…read moreover 12 years, and he's always been honest, reliable, and very responsive. He explains everything upfront, so there are no surprises later. Unfortunately, when I tried to sell my 2023 vehicle, I didn't get a great deal, checked four different places and ended up getting the lowest offer. That said, I'll still continue working with Tiger and highly recommend him for his professionalism and transparency.

Just leased a 2026 Hyundai Tucson through IMX and had a great experience. Robert was the person who…read morehelped us, and he was fantastic throughout the entire process. He was very courteous, took the time to answer all of our questions, and made everything simple and straightforward. Best of all, he was able to get us the car very quickly and at the best price we could find. The whole process was smooth and stress-free. Highly recommend working with Robert at IMX if you're looking to lease a car!

I honestly can't say enough good things about this company. I've used them three times now, and…read moreevery experience has been easy, stress-free, and completely trustworthy. I've leased two luxury vehicles through them, and most recently I helped my elderly aunt and uncle lease a new car as well. This time we worked with Arpi to secure a lease on a Kia Sportage Hybrid, and she was absolutely incredible. She is genuinely one of the kindest people I've ever had the pleasure of working with. She was endlessly patient, accommodating, and responsive to every question, request, and preference we had throughout the process. My aunt and uncle had a lot of specific needs, and I honestly think many people would have walked away from the deal because it required so much extra time and effort. Instead, Arpi handled everything with kindness, professionalism, and grace. She never once made us feel like we were inconveniencing her. Her manager was equally wonderful, approving several special requests to make sure my aunt and uncle were comfortable and happy with their lease. After working with this company for the third time, I can confidently say I won't use anyone else. Their customer service, patience, honesty, and pricing are truly unmatched. If you're looking for a car broker you can trust, I couldn't recommend them more highly.

Nowadays It's hard to find honest and decent people …read more Customer service is amazing, everyone in and out of office doing their best to help. Hope you guys will stay busy all the time Thank you!

Got exactly what I needed in amazing timing. Saved me hours of ruining someone's day at the…read moredealership lol Ask for Broneel 10/10 would buy again

Smartest way to shop for a car! do your research and come to the table w ideas. Brokers like…read moreBroneel will listen to your wants, process them through his extensive knowledge, data, and network of dealers, and present you with intelligent vehicles for you to narrow down. Additionally, Broneel took the pressure out of the sale and worked on my behalf to bypass the dealer's pitch and cut straight to the product. I walked away with a fantastic car at a great price! Highly recommend and would totally use again!!

Moe is efficient, kind, and great to do business with. Simple process and higher offer than CarMax…read moreand Carvana.

I made an inquiry on YELP and received a response back within minutes. When I was available to send…read moreMo the information @ my car, he responded a short while later with an offer. We made an agreement and he came out the next day at the agreed upon time. After inspecting my car we completed all necessary paperwork and he gave me a check for the agreed upon price. Mo was a quintessential professional. Everything went as expected. His service was above and beyond. In a world of often failed expectations, dealing with Mo was a breath of fresh air. I highly recommend Mo and Cali Car Buyers.

We had such a great experience with Trade-In Solutions! We purchased a 2023 Jeep Grand Cherokee and…read moreabsolutely love the car. The entire process was easy, straightforward, and enjoyable from start to finish. A huge thank you to Abe, Adam, Jordan, and Jess for taking such great care of us. Everyone was professional, helpful, and made the experience feel seamless. We would absolutely recommend Trade-In Solutions to anyone looking for a smooth and trustworthy car-buying experience. 5 stars!

This is my second time going to Abe and his team at Trade-In Solutions. First time was selling my…read morefirst ever car after college and now many years later - returning to sell my CLS 53 AMG. Initially I had planned to sell through Carmax, Carvana and Bidbus. All of those options fell very short of my expectations numbers wise, especially Bidbus! The dealership I got paired with tried to scam me with extremely shady practices so I left promptly. Which lead me back to Abe and his team, I made an appointment online and was seen a couple days after, Abe greeted me after the appraisal and gave me a very fair number. He was also very transparent on the value of the car and what their price would be when they decide to sell it. Very rarely are car dealers so accommodating and kind when it comes to this business so I am very weary. Thank you Abe! I'll be back again in no time.

My family was looking for a Jeep Wrangler and we wanted to sell our old car that we no longer used…read more We came to Valley Cash for Cars in North Hollywood to sell them our Lexus. They had a Jeep Wrangler there and offered us a great trade in value for the car so we decided to just go with them. It was a pleasure working with Joe, he made everything very simple for us.

I sold my 2014 Honda Civic to Valley Cash for Cars and they gave me a good price without any hassle…read morewhatsoever. Super nice team at Valley Cash for Cars. I was in and out with a check in hand in less than 30 minutes. Awesome experience. Highly recommended!

I had a 2018 Town and Country Chrysler mini van that belonged to my mom who passed. I had no title…read more No registration. No pink slip. No papers at all. I called This spot and Emilio was very helpful. He came quickly, paid cash. $500. Which is a good deal for not having any documentation. This is the spot to deal with if you looking for quick, discreet and easy.

It was time to say goodbye to my Gigi (1996 jeep grand Cherokee) of 15 years. She and I had great…read moretimes and traveled up and down California together over the years. Fort Bragg/Mendocino, San Francisco, San Diego, etc. She saw the mountains, the desert, the beach. l got her the year I graduated Cal State LA too. She also gave me a lot of issues as jeeps tend to do! She was also stolen but thankfully found and returned! She's been through a lot. But it was time to let her go. Called Emilio and though it took a bit to get in contact with him I'm so happy we were able to set it up so he could come out and pick her up. He's quite the busy man, so be patient. My wife and I were able to have him come out the next day after we had called and spoken to him. He wasn't able to arrive until later in the night due to unforeseen circumstances BUT we were still grateful. Gave us the exact cash amount he had quoted us over the phone as well. Friendly and understanding when I started to cry. What can I say, I mean I did name her afterall! Emilio, mucho gusto en conocerlo! Hasta la próxima! Cuídese! Gigi 4/11/2011-5/20/2026