If you like empty promises, being strung along, lied to, and not having your car for months, then this is the place for you! Horrible communication. Horrible professionalism. Just do yourself a favor and choose any other body shop than this place!! They had my car for over 2 months. Told me 4 different times that it would be done by a certain date and never was. I had to call them every day for an update towards the end. Awful, awful company. They left fingerprints on my driver side visor. They broke my rear view mirror ornament. Took my magnet I had on my trunk. Took my Tesla signage off the inside door and just tossed it in the trunk instead of putting it back on the new door. The employee that was communicating with me in the beginning left the company in the middle of my repair. CONTINUED TO TEXT ME AS IF HE STILL WORKED FOR THE COMPANY. When I tell the manager, does nothing to speed up the process of my repair as my car had nothing done. and then HE lies to me about when my car would be finished! Took another MONTH before I got my car. I was told my car was in paint. Took 3 weeks for my car in paint because they painted any customers car thinking it was mine!! They have no clue what's going on there!! Just the worst company. read more

A car bumped onto my rear bumper on my way to work early one morning. This was my first car accident and I didn't know what to do and what to expect. My sister recommended me to Auto Collision Group. I met Jorge, Jami, and Thomas. Everyone was very friendly and helpful. This was a stressful situation for me at the beginning but Jami made the whole situation better and soon, there was no stress. Jami even spoke with the insurance and car rental on my behalf. I am glad I went to the Auto Collision Group. I'd appreciate them for everything. read more

Auto Collision Group - Body Shops Near Me - Whittier, California

I was in a rear end accident and my car was completely damage with no bumper and the front was damage as well since I hit the car in front of me. Searching for a good body shop I was refer to ACG by Pablo my insurance provider. I want to thank Felix and Jorge! Thank you guys so much for the awesome job that was done on my car! I couldn't ask for a better place to be recommended too!Everyone was very helpful, courteous, and walked me through the whole process of my car. Amazing jobs you guys read more

DO NOT take your car here. ACG has been working on my car for over 7 months. I have been told numerous times it is due to delayed parts. But I don't think they realized Tesla was sending me an email when part are ordered and delivered. Auto Collision Group - Whittier Repair Order RO#0322 Order Date: Monday, August 16, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date .... Order Date: Thursday, August 26, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date .... Order Date: Monday, September 20, 2021#PartDescriptionOrder Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date Order Date: Friday, October 22, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date .... Order Date: Thursday, November 18, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date ... Order Date: Tuesday, November 30, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date ... Order Date: Tuesday, December 7, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date ... Order Date: Tuesday, November 30, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date ... Order Date: Tuesday, December 7, 2021 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date ... Order Date: Tuesday, January 11, 2022 # Part Description Order Quantity Shipped Quantity Tracking Shipped Date Estimated Delivery Date ... In the 7 month period, an order was placed every month. Clearly this body shop does not know how to repair Teslas. The car was sent to Tesla midway through the repair because the mechanics were not qualified. I was supposed to get my car back last week, but was told the polisher burned the paint on the quarter panel. That now needs to be replaced, so I am going to be waiting even longer to get the car back. Avoid the headache! read more

This is without a doubt the best service I have ever received from an auto body shop in my life. My Tesla X was hit in an accident and was sent there by the other drivers insurance without having any knowledge of there business. I was greeted by an very professional staff and received a free rental car imnediately. David took the information on my car and explained the process. He said if I had any questions just phone him. Each time I phoned, he took the call and kept me up to date throughout the process. When he phoned me to pick up the car, I was amazed. It literally look brand new. They had done all work necessary and then detailed the car completly inside and out. I would never use another auto body shop. read more

This shop is one of a kind their lobby is 1st class level... 5stars for them my insurance Geico send me here and I don't regret it.. thank you geico read more

Auto Collision Group - Body Shops Near Me - Whittier, California

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The staff is friendly and very professional. Jami was extremely patient and understanding. When I stressed about my accident they went the extra mile. read more

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Everyone here was so nice! They kept me updated 1-2 times a week about the status of my vehicle. I was told I wouldn't get it for 19 days-1 month and received it earlier. The damages on my car were non existent, and my car runs smoothly too. They also followed up with me a couple days after I picked my car up to make sure everything was okay. I will definitely be coming back here if I need to and will recommend anyone to this shop in the future! :) read more

My car was really messed up and mo helped me so much and he had amazing customer service and he was super patient with me even tho I was very inpatient and rude he was very professional and took care of me and made my life so much easier. He definitely deserves a raise!!! read more

My recent experience at this shop was amazing. Jorge the owner, made sure that I was taken care off. This is the best bodyshop in Whittier; The service was outstanding, and efficient. The color matched perfectly on my truck. The customer service is friendly and knowledgeable. If you need any kind of body work this is the place to be! Please stop looking and choose Auto Collision Group. You won't regret it!!! read more

Someone backed into my car and I went with Auto Collision Group for my repairs. They have such a supportive staff. Everyone was extremely helpful and updated me through the whole process. Claudia quoted me on my car and was very professional and knowledgeable. They even cleaned the inside and outside of my car. No one likes getting in accidents, but the people here try to make it as smooth for you as possible. I would definitely recommend Auto Collision Group. read more

The front desk kept me up to date with my vehicle! customer service is amazingHighly recommend this body shop there certified by many companies! read more

Auto Collision Group - Thank you auto collision group!! - Body Shops Near Me - Whittier, California

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I wish I can give 100 stars! what an experience!!! My Tesla was side and rear ended in a parking lot and Tesla Inc. recommended ACG Whittier and got my fixing done here. Thomas is the man along side with his team Joseph and Cindy, giving me update calls and texts about my car. Took care of all the insurance stuff. Also I am in a Facebook So. Cal Tesla club and a lot of people recommended me to go here ACG Whittier, I now see why. Everyone is so professional, clean office and all of their team followed Covid safeties. I remember when I first dropped off my car Thomas (manager) took me to the back and explained me the process and what they need to do to my car so I can get it back as a brand new car. He had me asking questions with the mechanics and his team behind the scene, like who does that? They went above and beyond. My car looks and even smell like brand new car lol. Thomas and all of ACG team, I really appreciate you all and I hope not but if anything happens to my car or my friends cars I know where to go and send them. Y'all be healthy and stay safe!!! Thank you again. I'll post up some phots soon. read more

I'm an extremely detailed oriented person. With that said, this is an excellent body shop. The owners take pride in their craft. They did an impeccable job on my BMW 535 M. They left everything flawless. They detailed the car and even cleaned the engine compartment. I would definitely recommend this place to anyone. read more

Thank you Jorge and Carlos!! We had a nightmare experience with insurance and they helped me out immensely. Thank you for your patience and helping me out. Car looks great and Jorge took my many phone calls with patience. Highly recommend. read more

Awesome service.. these guys got my car fixed in no time and polished my car and got a bunch of scratches out. Would definitely use them again! read more

Highly disappointed I trusted the yelp reviews. Horrible experience. Was told my car would be ready a certain date, I called on such only to be told it wasn't gonna be ready for another week. Called again a week after and was told 2 more days. But after they mentioned it was ready for pickup due to a misunderstanding. I informed them I was going to arrive at a certain time to ensure everything was good and ready to go just to be told I had to wait another 30 min for it to get detailed. I waited just to see the car still filthy from the outside/inside and was told the detailers weren't in that day so someone else had "washed" it. I see other reviews stating they got a very detailed wash on their BMW's... I guess since mines a Honda they didn't care much. After leaving, I noticed my car felt different and the engine light came on due to some fuel leak. Took the car back in just to be told it's something that they couldn't have done and that the accident must of caused it. Even though the car was driving perfect for a week before I took it in the shop. Now im left with a car that's not running right, and even though they offer lifetime warranty I have to take it to the Honda dealer to get it checked out. Aside from the leak, upon checking the engine compartment, they left me some nice gifts as blades, I tighten screws, and some broken pieces. read more

Best shop in town. J.J. Was very helpful to me and always did his best to let me know that my car was being taken care of. Him, along with the rest of the staff are very friendly and helpful. As for my car itself, it came out great! They went as far as to giving it a nice detail and even cleaning my interior! The work was immaculate. I'd like to thank the workers who actually worked on my car, awesome job! read more

I was recommended to this shop by premier Chevrolet dealer as a Chevrolet certified facility to fix my 2016 Corvette stingray that was rear ended by a State Farm car. this shop surpassed my expectations as I walked in to their lobby I knew my corvette was going to be repaired correctly. They took 2 weeks to finish the repairs and when I picked up my corvette I couldn't believe it my car looked better than when I bought it they cilajet my car for an additional $500 totally worth it!!! ... I truly recommend this body shop to everyone!!! read more

These guys have taken care of our Tesla as well as a couple of my friends with Tesla's. Certified shop that does amazing work! @TeslaClubSoCal approved! read more

Took my Tesla X after seeing they were certified, I was speechless top notch job all around ! Customer service was great!!! Chris help with all the questions I had. The facility is very clean with state of the art equipment Thank you guys !!!!! read more

Great Fast service! I like their professionalism and great customer service! Awesome manager Doran who got all my concerns taken care of!! Very impressed! read more

Shout out to Jacob my Geico adjuster and to Gio the production manager and Maria the secretary for outstanding service! My car looks as good as new and they were able to get me all factory parts! Wonderful service all around. I felt welcomed since the moment I walked in the door. Highly recommend to everyone. read more

Took my 2017 bmw to get repaired for a scratch on the back bumper they did an excellent job repairing it !! Would highly recommend .

This place is legit Great Customer service especially Felix this guy is awesome! I definitely recommend their Service.

I came here to get an update on my car repairs and they did such a great job !! Loved these service great prices & Nancy helped so much and gave great customer service ! Thanks you guys ! Will be coming back here for sure for help read more

During the protests someone rear-ended my truck, causing it to hit my tesla, down two cars! George had a rent-a-car waiting for me when I arrived. They expedited my truck so I had at least one car. The Tesla is a new model, "Y", so there is not yet an inventory of parts, nothing they can do about that except keep me apprized of the situation and progress, which they have done without fault! They are all very friendly and polite as well as very professional, they make you feel as though you are an old friend. Very pleased, great job ACG!!! read more

I've gone through ACG twice & both times have been satisfied. Professional work, & good customer service. I did have a concern and the owner Jorge did take care of it. I do recommend their work! read more

I would give them NEGTIVE stars if I could. I had a horrible experience with this company, After an auto collision my vehicle was misdirected to this shop (my vehicle arrived around 4pm). I called the next day as soon as the shop opened and told them this and that a tow truck would be picking up my vehicle to take it to the correct shop. They told me there was a 2 day storage fee, approx $75, (even thought my vehicle was there less than 24 hrs.) to release my vehicle. When the tow truck arrived with a certified check for the amount stated on the phone, the driver was told the vehicle could not be released because he did not have the correct amount. I called the shop and explained this again and person in charge of my file acted like I had personally insulted and offended his by wanting my vehicle repaired at a different shop, now all of a sudden the charges was over $1000, they want more storage fees, admin fees, hazmat fees and other things. Is this company so DESPERATE for business they will lie and hold a person vehicle hostage just to get business???? read more

I was rear ended. That same day, sent a message in yelp asking for a quote to all auto shop there is and this company was the first one to respond. I don't know any auto shop but I want my car to be good as new once it's repaired. They have good reviews but I'm still in doubt. So I called Honda, asked them what's a Honda certified auto shop that can help me fix my car and this is one of the 2 options they gave which is already a plus since I already checked them out before even calling Honda. First impression, good communication and fast response and they never disappoint. There may have been delays in between but David never failed to let me know of any update and the delay is caused by the other party's insurance. Shout out to David for taking care of everything-calling other party's insurance, filing a claim with me, communicating with the other party's insurance until they accepted the liability and of course, they were able to get me a car rental. No hassle right? It was a smooth process. All I had to do was wait til my car is ready for pick up and reach out to David if I have questions in between. He works hand in hand with Jorge, manager/owner of the shop. They always make sure that they take care of their clients with TLC. Take note, they cover lifetime warranty annnnnnd... check out their lobby. It has all the good snacks and drink. What are you waiting for?:) read more

Had front end done here for my Jeep. Communication could've been better. I had to call them to get updates. However overall service and repairs were very well done. Overall satisfied. And their lobby is awesome with snacks and drinks. read more

ACG deserves every star I gave them. My fairly new Dodge was rear ended and my dealer recommended ACG. Not only did they do an amazing job in fixing my car, they kept in great contact with the insurance company and myself throughout the entire process. Their customer service is on point, I personally dealt with Thomas, Jami and Durlan. I could go on and on about the great job they did and how accommodating they were, but it's just easier to say that I won't ever be taking my cars anywhere else if ever needed. On a final note, they did all of this straight through the Coronavirus and had it completed on schedule. Great job guys, I will be recommending you! read more

This Auto collision group is a prime example of what it truly means to deliver Outstanding customer service. They are Extremely friendly and understanding. But what one truly cares most is the end result on how they repair your car. When I picked up my car it was as if it came out of a Car Show ! Looking brand new and better than when I first bought it ! Josephs delivery in customer service was what in the ended made me to take the time to write this review. This is an A++ business read more

Choosing ACG was one of the best decisions i could've made. Last week I had to leave my car to get some work done due to an accident and the staff at ACG made the process real simple. They're so friendly and make you feel welcome as soon as you walk in. Thank you all at ACG for taking GREAT care of my car, it looks just like new! I highly recommend checking them out! read more

ACG Team...fantastic job!! Jorge Rico and his entire staff are nothing shy than amazing. I could not be more pleased... really missed my car after a month. Amazing job. Thank you again to the entire crew- from the front office to the back... they are courteous, knowledgeable, patient... and extremely professional. They strive to push out superb work... and succeeded. ACG pretty much replaced the entire back end of my Jeep Grand Cherokee... and she looks phenomenal... not to mention they have life time guarantee. You cannot top that. Over and above quality service... for that I "thank you" I will recommend to everyone that I know. Thank you again! Much appreciated. ~ Tina read more

We were very pleased with the work done on our car. The bumper, rear panel and drivers door are repaired like new. JJ Newton was our Representative, kept us informed thru the process. All the staff - counter person, office management/owner, porter, gave their all. I highly recommend as they have the latest technology in paint matching and are easy to find. read more

AMAZING AMAZING auto & customer service. The front part of my car was damaged due to an accident and Felix was in touch as soon as it happened. However, I didn't get back to him until about 8/9 months after the accident. Regardless, he was very helpful and attentive. He answered all my questions, gave me all the info that I needed, and kept me updated on the status of my car. I had no doubts leaving my car here. The entire staff was very accommodating and you can definitely tell they prioritize their customers and meeting their needs. My car wasn't supposed to be done for another 2 days but I got a call letting me know it was fixed sooner than the scheduled date & my car looked like it was never even damaged. Great experience with Auto Collision Group and I highly recommend this place to anyone who needs something done with their car. read more

I was involved in a car accident and through my insurance agent auto collision group reached out to me. The owner Jorge called multiple times insisting that the car should be towed to his shop that night. He assured me I would receive a rental car through another company while I was without mine. The process was horrible. There was multiple delays and many wrong estimated dates for when the car would be ready. I waited about 3 months for the car to be done. All the while they never called me for updates, I had to constantly call and even visit the shop to see the progress. Since the car took so long, the insurance covering the rental had to be notified to renew the rental. ACG never did that, and I was assured by Maria from ACG that they would be covering the remainder of the rental while they finished up my car. It turned out that I was accidentally billed for the remainder of the time I had the rental car. Although the rental car company was willing to work with me and give me a refund as soon as ACG would take accountability for it, the people at ACG "could not remember" that they said they would pay for it (even though it was on file Maria spoke to me about that issue). There were many attempts on their part to reach the owner Jorge but they could not get a hold of him. Thomas, who had helped me with my car, stopped replying to my emails and returning my phone calls. I never received my refund even though the accident was not my fault and ACG took so long to fix my car which is why I needed to extend the rental car in the first place. I will never go back to ACG due to the bad customer service I have received. read more

These people know what they're doing. They did beyond what I expected from them, not only did they repair the damages of my car, they also WAXED my car and even cleaned it from the inside (which I'm kinda embarrassed, it was a little dirty). They fixed my car in a little as 2 weeks, they really GET ON IT! They don't leave your car lying around for days doing nothing (like other workshops) they work FAST. When I saw my baby parked outside, I didn't even recognize it. They also have the greatest workers, greatest hospitality. Most people working in customer service don't care about you, but these people ACTUALLY care about their customers. They have FREE snacks and DRINKS & they're always playing something interesting on their BIG FLAT SCREEN television for you to watch while you are waiting. I believe with all my heart this workshop DESERVES more recognition. They go above and beyond. Whoever is running this place is doing such a great job. I love the environment..I love everything about this workshop. If you want QUALITY, come here. You will get all that and much more. I'm a young 22 year old girl, and usually people treat me with disrespect, but these people will never be biased or fool you to get your money, they are sincere and genuine!! You guys are amazing!! read more

Huge mistake bringing my car here. Front desk people have the customer service skills of a rabid dog. And the managers (I assume that's who they are) will blow smoke up your ass and then completely flip the script once you authorize anything. I would implore anyone considering this place to go somewhere else. read more