Todd's Car Team is awesome. They do good honest work at food prices, and are open and transparent…read moreabout everything. They're who I use for all my car maintenance.

This was the first time we'd bought a car from Todd. We got a great deal. He explained everything…read moregood and bad (nothing bad). The complete history. We love the car. It's immaculate. He showed us all of the services he'd done. They even put new struts, shocks and tires. Beautiful detail. It's like a new car but cost no more than we would have paid for the same car at another place where a substandard car was bought from an auction with a quick detail. We'll own this car for years. They have a free one year complete warranty, which is unheard of with a used car like ours. Our neighbors have bought several cars. It's a business Todd built from the ground up. The shop is immaculate. They service cars as well. A great guy. Honest. Can't recommend this dealer enough. I thought there were only 8 Yelp reviews but a lot are hidden. It's more like 80 5 star reviews. My husband and I are really happy with our car.

Do not go to Franklin Chrysler Dodge Jeep Ram dealership!!!…read more I have been to Freeland Chrysler Dodge Jeep ram dealership two times now and would not hesitate to go back. After Franklin Ram screwed up my truck three times I took it over to Freeland. I happened to get Rachel as a service tech, and she was absolutely terrific. She was quick, professional, and very personable. She kept me updated on the status of my truck and made sure I had a ride to and from the dealership. They were able to take care of a couple things and head to order some parts For another The second time was just like the first they got me in quick got me a ride home and kept me updated on the status of my truck. I'm quite happy with the work they've done and would not hesitate to recommend their service department to anyone. I was also looking for a couple things and went to the parts department. Mike helped me out and went above and beyond to find the information I needed. Overall, that is my go to dealership. All the people working, there seem quite knowledgeable and very friendly.

I wouldn't send my worst enemy to this store. They literally don't want to sell cars. I bought a…read morecpo 2015 Durango from them years ago when Matt Horn was the GM. I've had it serviced at the store numerous times. I consider David Beasley, the service manager, a friend. (He owns 34 pairs of Jordan's). I tried everything to buy a new (to me) vehicle from them while I was getting my oil changed a few weeks ago. They acted like they thought I was joking. I went and bought another car from another dealership and then came back to try to sell them the Durango that I bought from them. I took it to them on Friday February 20th to see if they'd purchase it. After all, I get emails and mailers from them all the time saying they want to buy my Durango. Well, the used car manager took a look at it and then proceeds to have the salesman tell me it's not something they'd be interested in purchasing. Fast forward to today. Carvana just picked up my Durango and brought a check with them. Easiest experience ever!

I don't write business updates often, as it usually takes a special or terrible experience for me…read moreto do so. But this time, I'm happy to share that it's been a positive experience. Since I bought my RAV4, now called Nirvash, I've regularly gone to Toyota of Gallatin for service and upkeep. Apart from changing tires, I trust them with everything else I can't handle myself--like replacing wiper blades or the air filters. Over the years, I've heard some not-so-great stories about dealerships taking advantage of customers, but luckily, Toyota of Gallatin has always been honest and fair with me. Every visit, they make sure I have all the info I need to take good care of my vehicle. They even do this when there's an opportunity to make extra money from services I ask about but don't actually need. For instance, about a year ago, I went in for an oil change and tire rotation. I asked them to replace both the cabin and engine air filters. It turned out the cabin filter needed replacing, but the engine filter was still in great shape. They asked if I really wanted the engine filter replaced, showing it to me to confirm it was fine. That saved me around $50-70 that they could have charged me for that day. Earlier this week, I visited for fuel treatment and brake service. They completed the overdue fuel and engine cleaning treatment, but upon inspection, they found my brake pads still had plenty of life. They told me I was good to go, which saved over $600 in parts, labor, and taxes that could have added up. I asked for the service anyway, and they could have done it for extra profit but chose to be honest and fair about what was really needed. I've heard a lot of stories about certain dealerships just trying to rack up big bills by recommending unnecessary repairs. But so far, Toyota of Gallatin has been different. Their honesty and fairness have earned my trust and loyalty.

Shame! Shame! SHAMEFUL!…read more For Toyota vehicles being the absolute GOAT that they are in my experience, this place serves the Toyota Name ZERO JUSTICE. An absolute DISGRACE- yall ought to be ashamed of yourselves as humans! They have literally taken parts off my vehicles and LOST THEM on more occasions than I can count. Then they charge you for the parts. a $250 wheel bearing? Maybe. My $1500 skid plate!??? Seriously!?? They will also do things and deny them often, they will lie to your face happily, and will waste your time. (Let your vehicle sit for 8 hours and claim they're working on it while it's sitting in a Parking lot not being looked at). if you can find your own mechanic- I'd advise to... because this place hires the barely hirable.

I have a fleet vehicle that needs periodic maintenance. Cindy always takes really good care of me…read more Listen to all of the problems fixes them. Chevy products we've had with our company for many years. In cindy's always there to take care.

Customer service is bad. They kept car for 2 weeks and still no idea what is wrong. Had to take…read moreto another dealer.

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo

Easily the best experience I've ever had at a car shop. Great work, pricing, communication, and…read morehonesty/integrity.

This is a two part review. First , these guys are what everyone says; they a professional,…read morethorough, and know what they are doing. I highly recommend them if you need extensive repairs. This is not the auto shop for minor repairs or for people who have to watch their budget. My car stopped. I thought it was my alternator. The battery didn't seem to be holding a charge. I had taken out and had it tested and the auto parts place had told me I needed a new alternator. I had Pheonix come and get it. They were quick and responsive and all I needed was a new battery that ended up costing me 782 dollars after towing and the 149 dollar diagnostic. I would use them again for any MAJOR issue, but I'll never return for anything I even suspect is a minor repair. Nearly a thousand bucks for a battery seems excessive.

Fantastic service!! Called and scheduled a oil change. In and out within 30 min. While this may not…read morebe the typical time frame, depends on how busy they are like any other place, they accommodated me. I greatly appreciate you all there! I will be back with my other vehicles.

I purchased a vehicle from Mark at Cox and Co Motorcars and the experience was simply fantastic. I…read morealready had my own financing. The sales process was ridiculously simple, smooth and fast. He is a true professional and genuinely, a great person. I have been back, and as always he is a pleasure to work with. I highly recommend purchasing your luxury cars from Mark at Cox and Co. Great experience!!

Mark Cox is a straight shooter, I have had a couple of good experiences doing business with him.read more

Great service, great price, AMAZING trade in offer…read more There was no hours of haggling price. The service is great. I would recommend CARMAX for purchasing and selling vehicles, especially this location.

When you are on site, the staff are friendly and helpful. The wait times are terrible sadly in all…read moredepartments. The information that is quoted is never correct. Waiting 2 hours for an oil change is too long. Additionally. Getting an appointment over the phone for maintenance services is impossible. The phones ring and nobody picks them up. 3 stars because the wait times need to improve in the showroom, finance and the service department.

We just bought my son's first car here & it was a great experience. Robert helped us out & was very…read moreeasy to work with. We needed to wait until funds were moved and they were so understanding. We are so happy with our purchase. We would definitely buy another car here.

Joe Semmes took outstanding care of me in the purchase of new truck! Quick and efficient, got me in…read moreand out!

Highly recommend Kira at Mercedes Benz of Music City! Easy purchasing experience! Kira found me…read moreexactly the next vehicle I was looking to own. Professional, knowledgeable and very enjoyable to deal with sums-up my vehicle search and buying experience with Kira.

A Frustrating Experience at Mercedes Benz of Music City's Service Department…read more If you're expecting the luxury service experience that should come with taking your vehicle to a Mercedes dealership, Mercedes Benz of Music City might leave you disappointed. My recent visit was a string of miscommunications, unexpected costs, and an overall lackluster customer experience that fell well below expectations. The Loaner Car Debacle From the start, things were off. After my car was towed to the shop, I requested a loaner vehicle and was assured that one would be available the next day and that it would be held for me. When I called back the next morning? Suddenly, it was 3 to 5 days before one would be available. Then, to make matters worse, one of their technicians, Noah, actually suggested that I rent a car instead. Not exactly what you expect when you're told a loaner will be reserved. Pushing Sales Instead of Service At one point, their sales department reached out--not to check on my service experience, but to try and sell me a new car. After that? Radio silence. No follow-up, no courtesy check-in. Just another attempt to push a sale without ensuring their service department was actually taking care of my current vehicle. The Costs and Previous Service Issues When the diagnostic came back, it was a whopping $550 just to figure out what was wrong. Turns out, it was the starter, and fixing that alone was nearly $3,000--not to mention the other recommended services that they tacked on. What made this even more frustrating? I had recently come in for an oil change, and not only did they fail to reset my onboard computer, but now I was being hit with more costly "suggestions." Poor Communication and Customer Service When I finally picked up my car, the experience was completely impersonal. Unlike other Mercedes dealerships I've been to, where the staff ensures a smooth handoff, I was barely acknowledged. No manager came to speak with me about the issues I had with the service department. Instead, I was handed my keys and vaguely directed to find my car outside. I was literally left wandering the lot, clicking my key fob like I was lost in a grocery store parking lot. Final Thoughts The one bright spot was my service technician, Kalyn, who was friendly and professional. But that alone wasn't enough to make up for the poor communication, inflated costs, and lack of basic customer service from the rest of the team. While I appreciate the discount provided after raising concerns, my experience at this location did not reflect the level of service I expect from Mercedes-Benz. I truly hope they take steps to return to the high standard of customer care that the brand is known for.