I just had my car 62 year old antique sports car painted by Auto Expo in Libertyville. AMAZING job. It looks better than new. The price was right. Very professional work. There was some minor body work that needed to be done. They fixed it all. I can't say enough about the work. Just superb!!! read more

I'm frankly stunned at their reviews. I brought my car into dress, but I believe to be tree sap on my hood. As part of the #4 wash package, they remove 99%. I have never been more pleased with the overall car wash detailing, etc. in recent memory. I have been to several other full service "spa" facilities in Libertyville and they cannot compare to the quality and service I received at auto expo. read more

I would give zero stars if I could. Bought a Jeep for our son. The Jeep was very very dirty so my wife brought it in to knock a dent in the filth before we brought it home. Purchased the highest level wash (level 5 I believe). They did the quickest wash ever and did not vacuum or clean the inside at all, Two other cars were brought in before hers and they were still working on them and told my wife she was good to go. I would have understood if they told her "It's too filthy we cannot get this clean for $30". But they said nothing took her money and sent her on her way. Trust me they made zero attempt to clean the inside. I only expected the surfaces wiped down and a vacuum of seats and floor. That did NOT happen. When I contacted them , I was offered no remedy only excuses. I will never go here again. read more

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YOU'RE BETTER AT DETAILING YOUR CAR YOURSELF** If you're looking to pay a premium for vacuuming services, this is the place for you. I opted for the full service, which included interior and exterior detailing as well as engine bay cleaning and body correction. The only aspect I was satisfied with was the actual cleaning of the engine bay. See attached photos. The interior ceiling was still stained, seats had crumbs, and the exterior wasn't detailed; the same bug splatter that was on the side mirror when I dropped off the car remained. You could also see how dirty the disinfected wipes were after using it.. Overall, I am disappointed. While the customer service left a decent impression, the quality of the service did not meet my expectations, especially considering I paid for a full service of $300+ dollars. read more

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The car wash was fine but the wait was unfortunate and surprising. Instead of being honest about the wait time, (eat 25 min) they "hid" the line of cars in the back and the wash took an hour! I waited 40 min befor my car even went into the wash Area. If I had known I would have come back but now they have lost my business for good. They clearly are short staffed so I feel for them but integrity should NEVER be shortchanged. read more

Best detail ever!! My crusty car has not been taken care of... at all.. for years. Keith and his team made it literally look brand new! Their hours are convenient, communication was impressive, and they got it done in a few hours! I will be sending all my friends and family to Auto Expo! read more

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Really sorry excuse of a car wash. Starts with the road you pull in on still having the grades from the last factory. Prices are higher end of the market for services they say to provide. Key word say. My car went through the wash and when I was told it was finished looked like it had been left in the rain all night. Bugs still on the windshield, water marks on the windows.. not to my standard of clean. When I asked them to rerun it they suggested I try another wash and spend more money. I don't think so. Only reason this isn't 1 star is because the guy who looked like Mel from the Simpsons was nice. Avoid this pathetic existence of a car wash at all cost. read more

Worst detail job I ever had Needed to go back 2 more times, that just meant those spots were not buffed the first time Manager was responsive n apologetic but it's still a job very badly done Don't waste your time here lots of detail places to go to read more

Your business sucks you don't know how to clean cars and it's not worth the money youe are more concerned with the exchange business than your car wash read more

COVID FLOUTIST. I was a weekly customer here for several years. One day (today), I walked in and noticed that (a) staff was not requiring other customers to wear facemasks; (b) cleaning staff was wearing their facemasks on their chins, only--leaving mouth and nose exposed; and (c) the owner's son was walking around without a facemask. I asked to speak with the owner (the father). I shared my concerns with him. I did not raise my voice. I did not use any abusive words. He started to respond that Auto Expo's Covid safety practices were as strict as they come. But before I could even dispute this, he was yelling at me to leave. Dear People of the Future, I am writing this at a time when everyone is well past exhausted. As of today (January 15, 2021), there have been over 380,000 American Covid fatalities. From the beginning, the best logic has been that everyone should wear a mask when in public. This business is running interference on that logic. I brought my car in for cleaning, but there is a small but distinct possibility that the personnel spread a parasitic effluent across the interior of my car. No one would knowingly do such a thing, but that is the nature of asymptomatic contagion. And that is why we must all wear facemasks in public. Dear People of the Future, I am not a time-traveler, myself. But I have met time-travelers, and they have told me that the vaccines worked. That is a huge relief. I am so happy for you. But even though your troubles are over, I urge you not to patronize Auto Expo. At a critically-important time, this business chose to disregard public safety vis-a-vis Covid. read more

I started going to this place before they moved to the current location. I liked that they were a hand car wash and they did a good job. Since then, every time I leave, I say I'm not coming back. This time I mean it. Soap was left on my car, my dash was barely touched. Today they weren't busy so they had plenty time to pay attention to the details, especially since they have 3-5 people wiping down the car. Today was definitely the last time I will go to this wash. Very disappointing. read more

I made the mistake of not getting a contact person when I called for a drive in assessment. I drove up the first gentleman directed me to.the car wash, I said I was thete for assessment dent repair during to hail face. I was directed to pull to the side. Another gentleman came to the car and asked what I needed- I repeated my request. I was told to pull into a spot. I did. Another person came out and smiling said he worked for car wash business- I told him I did not think he could help me because I was thete for dent repair. He walked away. The manager responded after I waited 1o more minutes to see why I was waiting. I explained I was now thete for 20 minutes and was anyone going to do an assessment. She came back with the manager who.daid the person who.did the dent removal was insulted and I could go somewhere else. I was perplexed. I explained the afore mentioned experience apologizing and expressing the confusion and reason I was there. Bob, the owner told me he was not going to do any work on my car as the person who came to assist, I sent away. Despite my apology and clear confusion( the auto expo looks like a car wash/ detail shop) people are outside hand washing cars- the gentleman that approached my car never said " I am here do do an estate on the dent repair due to hail damage". I explained to Bob- I think a language barrier and simple misunderstanding. Bob reiterated- he would not do any repair. My question: Why would anyone go to such a business that clearly is unwilling to accept a simple and understandable mistake. Answer- you simply do not want to do business with the owner- he is certainly NOT customer oriented. Dentless repairs are on google- move on to a customer friendly repair. Clearly Bob does not need the business. BTW- more than 47 reviews with 2 or less stars- similar experience over the years.( read the reviews from real people- Bob) read more

These people are rude! They are happy taking your money up front. However, when you pick up your car, it won't be clean as they promised. If you point it out to them then they will grumble and fight with you. Say things to you in their language so you don't understand. Don't go there! It's never a good experience. Once maybe a coincidence but this is just a bad business because it keeps happening. read more

Just left here and they left all the dead bug guys on my car. Thanks Auto Expo! Hard to find a good hand wash place around here. read more

Auto Expo Detailing - Dead bugs still all over my car. - Car Wash Near Me - Libertyville, Illinois

First of all I've got a car wash from the BP at 176 and Milwaukee. So dumb... They don't even have a car wash and They send you to the Auto Expo which is a half mile away. You are greeted with the ability to actually get a full service wash for many dollars more or just an Exterior wash. In an effort to save time I chose exterior, so dumb! You have to wait in line for all the other people to have their cars serviced... This is not some kind a five-minute situation. I could not be more annoyed but apparently I'm the dumb one. Stay away from this place because it takes too much time and exterior wash doesn't even get the car clean. Never. Ever. Again! read more

I go here regularly for washes, and when my Jeep got a lumber cart dent at Home Depot I asked them if they could pop it out. The dent was not in a good spot crossing over a crease in the fender. They scheduled an appointment and they nailed it. They estimated it to take 2 hours but it was done in less time and reasonably priced Thank You read more

After waiting 55 min for a regular car wash, I will not be coming back here again! I understand places are short staffed...but with 3 girls sitting behind the desk with a customer that comes in every few minutes is ridiculous. These girls are just laughing and in their phones while everyone is waiting...maybe they could help out! 55 minutes for a regular car was is absolutely ridiculous! read more

2nd time taking my vehicle here (#3 service) and I always leave happy. The prices seem reasonable compare to other places that "hand dry" vehicles and I had no wait time during my visit (Sunday late morning). Plus customer service was great. read more

Like many of you, I saw their positive reviews, but it's a costly lesson...BE SURE TO READ THE NEGATIVE REVIEWS TOO!! I brought my car in to have the interior detailed. When I picked up the car, there was residue on the window. I was told by the manager that it will clean up with some elbow grease. When it still wasn't coming clean, they told me to bring it back to have their tint expert look at it. This guy didn't know what it was, but the manager insisted it wasn't something they did. All 7 windows on the car weren't like this when I dropped it off and their manager wouldn't take responsibility of the damage saying that the windows were like that when I dropped it off. Yes, somehow ALL 7 WINDOWS were like this before AND after I dropped it off for a detail service. Really?! Come on. If I could give a zero rating, I would, but I strongly recommend you NOT bring your car to Auto Expo. If you do decide to, be sure to take pictures of your car so you can prove the damage wasn't there before they caused it. YOU'VE BEEN WARNED. read more

I don't even want to give this place ANY stars... i brought my car to this hand car wash expecting a good service done to my car like i come every other time whenever i don't feel like washing my car myself at home. But i got a HORRIBLE service they sprayed my EXPENSIVE wheels with acid when these wheels were only supposed to be washed with water and soap ONLY. When i came back to the car wash and tell them about my situation the manager said to bring it in on Sunday morning between 8-9am so they can work on the wheels for a COUPLE HOURS. They called me at Noon saying the car was ready, when i got there and took a look at my wheels it looked like they didn't even touch them. Thats when i told them what was there plan now on fixing my wheels since they ruined my wheels. The manager suggested to talk to the owner and said to me i don't think the owner will do anything about it; i found that pretty messed up since it was the employees who sprayed my wheels with acid, i mean you would expect them to know since its a hand car wash. (I mean think about it like this, if you get an exterior detail and the detailer scratches your car he'd be responsible right?)When i went over in the morning to talk to owner, the lady at the front desk called the owner and handed me the phone and right off the bat he was really rude and was screaming over the phone like if i was deaf he even brought up the fact that those wheels were ONLY supposed to be clean with soap and water ONLY and when i told him "then why did your employees spray acid on my wheels" he didn't know what to say and told me to take my car and leave his car wash since they weren't fixing my wheels. Everyone take a look at how my wheels ended up after taking it to Auto Expo Detailing. Compare them to how they're supposed to look for yourselves. read more

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Had a coupon with no expiration date and went to use it. The woman refused To take it and was extremely rude. We Have four cars and based on the way we were treated I will have have a hard Time returning. This is a very bad way To start up a new location. read more

I've been getting my car washed here for years and they always do a great job. I just had my first detail done here as well, and it came out really nice! read more

Got my car washed today early monday morning no wait or anything & has been my sixth seventh time here, no complaints and they have been great as always read more

Is this detailed to you? Terrible job. They do not care about your car one bit, all they care about is your money. They also completely destroyed my tint and shift knob but would not take responsibility for the damage. I'm now out $300+ for new tint. Auto Expo has a history of damaging other people's cars as you can see from other reviews. I wish I would've seen this before going here. read more

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A good place to play "Find The Mask." Employees don't wear them and patrons predictably don't either. Free case of Omicron to go with your car wash. read more

Have been going here for a few years off and on, and the service is spotty at best. Sometimes the cleaning is 4 stars, but many times it is one or two stars. After my last cleaning, I will simply find another car wash. The outside was ok, but when I got to my next stop, I noticed all of the mess inside that they left. Nothing was wiped down very well. There was dirt, smudges and crumbs everywhere. (This is a newer car so these were not built in stains, I was able to clean them all off with a baby wipe!) In addition, the icing on the cake was the fact that I noticed (through the glass viewing area) that they guy in the car seemed to be playing with the radio more than cleaning. Once I got in the car, he had turned off the Satellite radio, tuned into FM channels, and then found an FM channel that was not pre programmed into my radio. Yes, upon cleaning, channels can change, but to get to the station he got to required a miraculous chain of accidental button pushing! By the way, it was an R&B channel, and the sound settings were even pulled up and the bass adjusted to 100%! Coincidence? I think not. With 5 people wiping/drying/cleaning the car, I expect more for the price I paid. Would not recommend anyone to waste their money here. (The $5 wash at the gas station down the street is comparable and no one will change your radio stations!) read more

Car brought in for simple bumper repaint. Promised in 3-4 days When following up in 3 days, they hadn't even touched it saying it would be another 3 or 4 days - maybe! Didn't have the courtesy to call and update me. If you're looking for honesty and service, try elsewhere. read more

I've been looking around for a good car wash since Elements in Mundelein closed. Based on some of the reviews, I'd thought I'd found it here. But, the only thing that matched Elements was the price -- $18 for the basic interior / exterior hand wash. However, the quality of the wash wasn't even close to Elements. Each aspect of the wash was done perfunctorily: I found dirt smudges on the back of my car, water spots on the sides and back bumper, and water sprayed up on the windshield as I drove away (indicating that they hadn't done a very thorough job drying). read more

It's really gone downhill in the past year. First time I took my car here they broke a piece of my door off, second time they didn't even give the inside a wipe down. there was still dust and crumbs all over, after bringing it up with another salesperson they "rewiped it", which was really nothing. Left completely disappointed and will not be returning. read more

COMPLETE WASTE OF MONEY HORRIBLE CUSTOMER SERVICE Pulled up. The boy asked me what I wanted. I explained I'd never been there before and he shrugged and grunted "you can look up there". After finally reaching the "yellow line", the man with the vacuum stared at me until I realized I was supposed to get out of the car. When they finished after 40 minutes, my interior was dusty and completely uncleaned. Check out the pics I posted. read more

Auto Expo Detailing - Waste of money- here's the AFTER pictures. - Car Wash Near Me - Libertyville, Illinois

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The BEST service and results. My car was badly 'goofed'. And I am meticulous, bordering on obsessive about it. I can't find a flaw with their work. It looks perfect! Thank you thank you so much. Fair price, done in one day and flawless. Keith, Alejandra I owe you. Go here. I've been going for washes and details for ~2 years. This was the first refinishing job and I couldn't be happier. read more

LOVE the people. LOVE the service. I come regularly with our 3 vehicles. Today, however, my issue is with the coupon we were given at the old location. There is no expiration date on the card. The last time I was at the old location they didn't know exactly when the move was happening. So when I wanted to use the coupon today, I was told I couldn't use it because I was 1 day too late. I really think they should honor the coupon. That was disappointing. read more

So disappointed in Auto Expo!!! I had been taking my car to them for years! But these last few years they have gotten so busy with their dealership business, they have gotten lazy with their bread and butter customers. After paying over $200 for a detail, imagine my disgust when checking over my car (which is black) they had actually made and left swirls all over!!! What the??? And they forgot to clean the rear vanity mirrors. Bob the owner is a nice guy, but his car wash has gone down in the area of service. You really cannot get in and out easy at all. When they are slammed the wait time spikes to over 30 minutes or more. Do yourself a favor don't even bother. There are other hand car wash places in Libertyville, that will treat you much better, and service your car in a timely manner. I have just taken my business elsewhere, they are so busy, they won't miss my twice a week business. Bye, bye Auto Expo!!! read more

Critical: Professionalism, Punctuality, Quality, Value Military people if you see this review immediately about face and find another shop.. Please do not go to the detail shop. Take a second to read my review so you don't become a victim like many other 1 star review people were. My story starts off by the first time I call. They say we can get your car done today if you can be here in 30 mins or less, so I jump in my truck and my wife jumps in the car. Off we go arriving in 15 mins. We arrive when the shop worker (not the guy on the phone) says no sorry we can honor you appointment today come back on Friday. OK cool that didn't bother me too much because I understand people get busy. Friday comes around and we drop the vehicle off in perfect working condition at 9am. I recieve the call to pick up my vehicle around 2pm. Perfect not too long at all. We go to pick up the vehicle and after we pay the $160 we go to look at how they did. First things first the vehicle is the cleanest it has been for a while but my wife then try to turn on the radio and says wait why is my radio not working. I got to take a look at sure enough the entire head unit is completely unresponsive. I then look at the light cluster and notice the power steering light and traction control light are on. I press the traction control light and nothing happens. I turn the wheel and of course no power steering. I return to the shop and notify them my car is messed up. Before I can even finish my sentence the guy says oh you brought it in like that. How is my wife supposed to drive this car with no power steering. They end up keeping the car over night with a call in the morning saying they couldn't fix it. At this point I'm mad but I kept my cool. I return to the shop when the manager proceeds to become very loud with me after I ask for a refund at the very least. He then tells me "get out of here I have customers" and walks out the front. I take a deep breath because I'm livid at this time after the way I have been treated and walk out to retrieve my broken car. As I'm walking out the guy comes at me with a very aggressive stance saying "I don't know wtf you did to your car but I don't understand why you would blame it on me." Where I respond you need to back the f**k away from me. This then prompted his to charge at me getting in my face with his fist balled and finger pointing with his shop hand stepping in between us asking me to just please leave. While this guy was in my face he's yelling and cussing with all of his customers watching and threatens to call the police. Which of course I encouraged him to do so with witnesses there the vouch that I have only used my freedom of speech in a calm manner. He realizes its not his best idea and the says get the f**k off my property or you'll be arrested for trespassing. So of course to stay legal i leave in my car that is unsafe to drive. Tomorrow it will be going to the dealership and this is not the end. Please if you've read my story believe me and stear clear of this company. Thank you for your time. read more

First time and last time coming here. They did a horrible job washing my car by hand. Just take a look at the pictures. Pretty hard to miss the dirt on a white car. I couldn't believe how bad it came out and to think I tipped the workers too. I should have inspected before I left but I didn't think I'd have to considering they supposedly specialize in washing cars. Don't waste your money, find a new place to go. read more

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I took my car here for a quick wash. They are extremely friendly, very fast and efficient (even though they were busy) and did a pretty good job. I may have to check them out for detailing next spring to see how they do. Not super cheap, but the service makes it worth it. Recommended. read more

Horrible experience. Owner was yelling just because I walked in after hours and asked for a quote. I had no idea they were closed. 15 mins after closing is when I walked in. Sign said open and the door wasn't locked. Unbelievable. I will never do business here. read more

Went there for a car wash, the driver drove the truck like it was stolen. As he pulled in he hit my truck with the toe hitch of the truck in front. The people didn't care to say anything. Only reason it became an issue is because I said and confronted them. The got mad because I was upset that Bruce hit my car and they didn't care. They called the owner and the owner didn't care either. What's upsetting is the fact that they don't care for you car. If I didn't notice and didn't approach it then they would have never said anything about. Keep an eye on your car because they don't care! read more

The staff at the counter is completely incompetent. Not only do they not speak clearly both on the phone and in person but their over demeanor is very unprofessional. Their appearance is confusing, there is no one wearing uniforms or name tags. My impression was that there is no sense of pride or accountability which brings me to my main concern. The inability to follow instructions. If your customer points out areas of concern then it is the job of that employee to take notes and focus on those requests. read more

I've been a customer at Auto Expo for eight years. I have always been very satisfied with the interior and exterior washes. I find the check-in procedure very easy to understand. I do tend to only get the number three wash. The customer service has always been what I would expect. Although I have had no issues with the washes I'm frankly surprised at the low rating. I do go out ladies day 20% off all washes which I love. I see no reason to go anyplace else in Libertyville. read more