1 star is the most accurate reflection of the customer experience with this car wash location. If you get a membership, expect the entrance to be blocked about 50% of the times you go to get your car washed. Out of frustration of this happening multiple times, I contacted the business asking what will be done to make up for monthly memberships if the closures are consistent, and received no response. Other interactions in the past, when I had to change levels of membership, I would contact them multiple times with no response. Eventually I had to make a demand for a call back in my voicemail and finally I got a refund (and not a call back). The communication with the business operations is horrible. They largely ignore your requests for refunds and additional information and shutter their entrance way too frequently during their posted operating hours. I cannot describe how much time I've wasted driving out of my way to get my car washed and having it be closed. Today is a great example, there was actually a car being put into the wash, and the entrance was blocked. During open hours. I am posting this to save others from expecting the bare minimum from this car wash, but also in hopes it'll reach management and they will actually, candidly, get their shit together. Because this is a great location and it's easy to get in and out. read more

This car wash does not do any hand drying but the ultimate wash description says "buff and dry". It was $20 plus I paid an extra $3 for salt buster. The wash completely missed my Volvo SUV's top rear extended area where the brake light is positioned. There were other areas that were also missed and were left dirty. I gave this place a try but most likely won't be going back. Note: They have vacuums when you leave the wash building that you can use on your own. Until I exited the building I wasn't aware these were available. I did not use them so I can't comment on this service. read more

Honestly, I find it hard to believe all the good reviews this place has on google. They almost seem fake, like bots or even employees leaving reviews, because this car wash is constantly broken down or having issues. They also keep pushing people to buy memberships for a wash that barely even uses soap and still leaves cars dirty. The whole place feels outdated, poorly maintained, and overpriced for the quality you actually get. It seems like they care more about getting memberships and making money than improving the service. read more

This is just a reminder now that salt season is upon us. If you value your car DO NOT put it through this car wash. I happened to get a car wash after one of their many computer outages. The spinning "Touchless" rollers scratched my front hood and completely damaged my front windshield with thousands of tiny scratches etched into the glass. I noticed the damage the minute I pulled out of the tunnel into the sunshine. After 2+ months of countless emails, phone calls and stopping at the Dealership next door that owns this car wash, I finally received a phone call from the dealership manager. He boldly told me that their equipment was "not capable of doing this damage" to my car. He also said, "it's not our problem". I had a perfect windshield pulling in for this carwash and a completely trashed one upon exiting. If you value your car, avoid Soapy Car Wash in Libertyville! read more

Got stuck in the car wash because the garage door wouldn't open, then when they started it back up our car hit the car in front of us and we got hit from behind. Ended up being 3-4 cars that hit each other and the workers didn't say a word, even though they watched us hit each other. Would not recommend!! read more

The hours of operation are always fluctuating. I understand if it's closed due to certain weather situations but several times I've gone to get a wash and they have closed early despite the hours online showing they're supposed to be open. Truthfully, I would be nervous about getting a monthly membership if I can't be sure that the hours are consistent. read more

As soon as I got there I knew i was at home, I was welcomed in with open arms and big smiles, car went through dirty and came out the cleanest in the world. Its so shiny and looks brand new! Will be a member forever here at the one and only soapycar wash! Thanks guys! ​ read more

Service is terrible. Attendants have a bad attitude and act like they are doing you a favor for doing their job, they often close earlier than scheduled invoking all kinds of phony excuses, scanners are not robust. It used to be a good place to get a car wash but now it's the worst I have experienced ever. read more

Nowadays they always seems to be closed for "maintenance," and there's never any consistency as to when they'll be closed. No indication on their website or socials. When they're actually open, they're actually a solid car wash, but that's assuming they're open, which is rare. Used to have a monthly membership that I'll be cancelling. read more

Don't do it if you have a dark car. I got the deluxe package. There was some greasy substance smeared all over the side of my car. They sent me back through and it happened again. I requested a refund bc I have to go wash my car elsewhere and the manager offered a free ultimate wash instead of addressing the issue. Why would I want to come back after this. Off to find another car wash. read more

What a garbage car Carwash the place is name soapy car wash and you get nothing but water and does not clean the car. What a joke looks like a nice place but it's garbage. read more

DO NOT WAIST YOUR TIME AND MONEY! This place is always closed for " Maintenance " but is just closed. They usually close on nice sunny days and the busiest times. Their plate reader is always giving issues, having the employees needing to come out and retype your plates in the system. And their dryers are very bad. But just go to DRIVEN CARWASH their prices and service is way better ! Go support businesses who actually care about their customers and is actually open. Driven Car Wash has a nice app and all around is the better choice . read more

I have been a monthly unlimited customer since opening. Has gone downhill ever since. The place is constantly "closed for maintence" the air dryers do nothing and your car is soaked when you exit, the free vacuums have limited suction and the nozzles are always missing from the air hoses. Cancelling my membership. read more

The dryers don't do a good job at all. Had to wipe down the entire car after spending $15 for a wash. I had included an additional three dollars for the tire shine, but only the passenger side tires got the shine and nothing on the driver side. I will not be back. What a waste of money. read more

The guy working was a jerk . Very rude, I've been to a car wash where I had to lower the window to hear them and the car was a rental and stopped moving when I was trying to line my wheel up correctly but he was just super unprofessional and told me I can keep my window down if I wanted to get wet ... I just wanted to hear his directions . No need for sarcasm, DONT GO HERE . read more

Tried this place for the first time today, and paid the top price of $23 ($20 for Ultimate plus and extra $3 "salt buster"). The Ultimate was supposed to include Buff and Dry. We were carried past / under the buffer machines, which never activated, and there was no one around for us to point it out or get a refund. The back windshield still had salt and dirt on it, as did the sides and headlights. Pretty sure someone else got the benefit that I paid for. Will be looking for a different place to go to that is more reasonably priced and better staffed. read more

I do the monthly unlimited plan and go there constantly. Nice owner and it does a pretty good job of cleaning the truck. Free vacuums and air on the way out. read more

One of the worst car washes around, all I have is issues with this place. $19 for my car to still be dirty is insane. The quality is terrible, and the options never work. Don't bother getting the tire shine because it won't work. Stay away. read more

I wish I could give this place 0 stars! The most overpriced car wash in the area and you DEFINITELY DO NOT GET WHAT YOU PAY FOR! The fans are NON-EXISTENT AS YOU EXIT, YOUR CAR IS SOAKING WET AND MANAGEMENT IS NOT RESPONSIVE! You don't even get all of the features you pay for separately. Do yourself a favor and wash your car yourself! Don't waste your $12 here! You'll only drive yourself to frustration! read more

Just got my car washed here. Paid for the $16 wash. The back of my car wasn't even clean. The person spraying the prewash barely sprayed my car. Don't waste your time or money on this was. Horrible. read more

$17 wash and it left soap and water spots all over my car and bent up my front license plate. No thanks, won't be back. read more

Soapy Car Wash - Soap that wasn't washed off and dried as I drove. - Car Wash Near Me - Libertyville, Illinois

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Terrible service. The equipment breaks. The employees are rude. The managers are unprofessional. Save your money.

Horrible customer service. I went today to get my car washed and was screamed at by the woman working because I couldn't align my tire with the guardrail. They are supposed to be there to help. She berated me for 5 minutes telling me that cars can "screw up their operation." Um, just wanted to get my car washed. Will not be returning. Plus, the prices are way too high and the actual wash is no better than a gas station. read more

This car wash is the best in the area if you're going to use an automatic. I am always worried about swirls in the paint, but this is the only wash that leaves my car spotless with no swirls! My car is white and gets dirty very easily, but this wash got off the dirt trapped in my paint from the last month (Shell's wash and pressure washing did not get it off, but this did!). The Deluxe $12 didn't even come with the tire shine, but my wheels still looked great afterwards! It also has rainbow lights when your soap gets done. 10/10 definitely recommend! read more

Soapy Car Wash - Car after wash - Car Wash Near Me - Libertyville, Illinois

I stopped by after a buggy trip back from Wisconsin and my car was spotless. There was a line of cars when I got there, but it moved very efficiently. Pay station was easy enough to figure out and they had a person guiding cars into the track. The equipment itself looked brand new and/or well maintained. It didn't seem to miss a spot on my car. My kid seemed to enjoy the all of the LED lights inside as well. There are also a bunch of free-to-use vacuums at the end, but I didn't use them. As others have mentioned, they don't a person drying cars at the end, but I personally don't see it as a downside. The wash itself did a great job of drying off the car and left no water spots, outside of one that dripped out from a door panel (which a standard towel wipe would have missed anyways). End result is the same, if not better, and I don't feel guilted into tipping someone on top of the cost of the wash. Cost is on par or lower than other car washes these days. Basic Wash is $8 and go up to $20 with options with unlimited membership options that cost about what 2 washes would. They were offering a membership at $1 for your first month when I went through. If it were located closer to where I live I would definitely be switching my membership from their competitor, as Soapy's did a far better job, faster, and at $5 less a month. Signage is a little hard to spot but the entrance is off of the light Milwaukee Ave. read more

Good wash for the price. Free vacs are a plus and ample parking to dry off the few drip marks.

Horrible experience here. The drier does not dry your car properly. When I voiced my concerns to their management, they admitted that their drier was undersized . They offered no apologies or coupon to come back. When I asked why they didn't hire a person to dry off the cars when exiting, they said because they can't find workers. I have not had this experience at other car washes. Soapy is Poor customer service. I will never go there again. read more

Update your hours on yelp please. I finally went on your website and realized you close at six on Fridays and Saturdays. I have had a membership now for almost 6 months and have used it maybe 3 or 4 times because every time I come this place is closed. I will be cancelling. read more

I have been a monthly member here since they opened. I love their wash - it is great for the price. Vacuums are strong. The owner Miguel is great and provides wonderful customer service! read more

Yes, Best bang for your buck. Monthly plan is well worth the cost. As far as automatic car washes go I believe it's the best equipment/method around. Thoroughly cleans well except for the occasional mummified bugs. Drying/vacuum area is very well equipped with compressed air nozzles and good vacuum cleaner. Miguel is very friendly and reasonable. My favorite car wash. read more

I went for just a wash and ended up signing up for the unlimited monthly car wash service! No better deal to keep the salt off your car! Miguel was awesome! read more

Miguel is always helpful and puts extra effort into prepping your car before the wash. Nice quick service and does a great job. Line moves fast when there is one. Perfect in the winter time when you want the salt off. read more

Would not use again. Thought the wash was terrible. try the new wash at the Casey's if you need to do a drive thru ...better / cheaper and no ads trying to sign you up for a monthly service read more

I had to take the time to give this review. This car wash is hands-down the best I have ever been to. A lot of this great experience I have is because of Miguel. He is so pleasant, patient, and knowledgable. He understands your concerns about having luxury cars and being hesitant on going through with the car washes that are not done by hand. He always genuinely very welcoming and greets you with the biggest smile. Thank you Miguel for always being a rockstar! The car wash is always nice and clean, easy to get in and get out. The area is very spacious and well kept. read more

$20 and you get to clean your own interior--plenty of alternatives around town. Didn't realize they don't do the interior until we passed through pay station with no way out. read more

Good quality automated car wash. It's quick and they have vacuums and air hoses out back in a nice clean area to finish things off if you want. They also have subscription services that you pay monthly for. If you want to get your car washed weekly, or even more frequently, it looks like it would be a good deal. read more

Great customer service, the owner is super nice and the wash is great! I am in the monthly club and it's a great value

Free vacuum and new machines. This will be my new go to car wash during the winter months

This is a true state of the art car wash,you will pay more for a great quality wash that wont damage your car and a light buffing at the end if you purchase the best wash.nice parking area for you to vac your car as well as doing your final detail after the wash out back. read more