I called on Friday and spoke to someone about getting my daughters windshield replaced. She was great, and quoted me $349 - but I told her I was quoted $270 from another company and she told me that she would be happy to match that price. I told her I would call Monday to schedule an appointment and she said the notes would be in the system. I just called and the woman I spoke to refused to give me the price that I was quoted on Friday. She refused to speak to the woman I was speaking with Friday to confirm. Bad customer service for sure - BEWARE! read more

I just had my windshield replaced by Juan. He was very personable. Told me he would be done in an hour, he was done in less than. Left no mess. Thank You Juan. I appreciate the job You did on my vehicle. Sincerely Brian S. read more

They made the whole process so easy. They were professional, fast and communicative. I would highly recommend this company.

Got a huge crack in my windshield so my insurance company sent me to all star and everything was done really professionally. I dealt with Juan And he was just helpful responsible and friendly from the get go. Just a super nice guy very straightforward and is a great asset to the irvine location. read more

Not covid friendly. Demanded payment upfront. Customer service never returned calls.

Had a crack in my windshield that I needed fixed and didn't want to go through insurance because of my deductible. Called AllStar Glass and I can't remember who I spoke to, but she was lovely and helpful and very efficient. Two days later, Juan V came to my home at the time scheduled (even called before hand to let me know he was on his way) and quickly changed my windshield. He didn't even mind that 4 preschool aged boys wanted to watch his every move! Very friendly and efficient service. Would definitely recommend! If you have AAA but aren't using insurance, there is a 10% discount, so be sure to mention. Oh, and no fee for mobile service!!! read more

horrible experience after three tried ,they still couldn't het it right the last guys damaged my paint and the dash of my truck their customer service is horrible and no one I spoke to has any integrity just look at the pics and decide if this is acceptable workmanship read more

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I'm a huge fan of this company! After having a negative experience with another auto glass company, I was worried about how long it would take to get a replacement windshield for my Audi E-Tron. When I contacted my insurance company to schedule an appointment, they tried to set me up with the previous company. I asked if they could recommend a different place, so they set me up with All Star Glass. What an amazing experience! All Star Glass reached out to me the next day to schedule the appointment which was for the same week! The replacement including the calibration was completed in less than two hours. Everyone was very accommodating including the people who scheduled the appointment and the friendly and knowledgeable technician who did the work-he shared with me all the steps he was taking to do the repair and calibration (you could tell that he was very experienced, and not an amateur). The entire process from beginning to end was seamless, and I couldn't be happier. People need to know that they have a choice. read more

Absolutely deserves a 5 star rating! I had a windshield replaced on my Jeep Wangler for a very reasonable price and only took about 45 minutes to complete. They were even able to transfer over my toll road pass sticker onto the new windshield without me even mentioning it. Super kind employees who did a great job. Thank you! read more

I set up an appointment a several days in advance, i was at home with my car that had a windshield replacement scheduled, at my appointment time, ASG called and advised 2 out of three of their technicians called in sick and they would have to reschedule, they waited until appointment time to do inform me, I had already taken off from work, total waste of my time and money, it was the day after the Super Bowl and they had Super Bowl Itus, so unprofessional! Now I have to take off work a second day, I only get 10 days a year and wasted two days with this companies employee issues! read more

I have been using them for my businesses for over 10 years but in the last two years they have to drop the ball too many times I am really disappointed their service has gone down the toilet, Always takes three days to four days to schedule an appointment and the last three times are always either a death and the technicians family an accident or or the Technician is sick I mean seriously you guys don't have any back up if you operate with such employees you will not be staying in business for long. read more

Beware! They run a scam on yiu.. if you let them.. I called to schedule an appointment to fix a tiny chip in my windshield, they asked me on the phone where the chip was and how bug it was.. I told them it was right in the vision on drivers side of windshield.. about the size of a nickel. They told me ok no problem, and I was told the only available times any day.. was either 7 am or 1 pm.. (interesting I thought) sono picked 1 pm.. become this vehicle is driven mostly by my wife , when she needs to take her mom to dialysis, we had to switch cars and juggle our day and take time Off from work just to make it in to their irvine location.. but when I got there the "technician" told me that "oh sorry, we can't fix that , it's a liability , due to that the chip is in the "line of vision" .. I was " what ? Wtf!!! Then why didn't you clowns tell Me this when I called to schedule the appointment???? What's the point to ask where and how big the chip is if You don't even pay attention to it? What a bunch of idiots.. so basically they told me I had to replace the whole windshield , claim it on my insurance and pay a $500 deductible! I said no thank you! I called 2 other companies who said , oh you must have been to "ALL STAR GLASS" lol. I said yes, they said, well they do this all the time.. we get all their pissed off customers.. they say that they can't fix it due to liability issues, but it's really their way of trying to get you to buy a while new windshield. I got it fixed for less and I'm now happy.. F#%! That company! ALL STAR GLASS ,They work with the insurance company (Mercury insurance) and who knows what other insurance companies to do this.. So beware!!! Scam scam scam ! read more

I recommend All Star Glass for repairs and replacement of car windshields. They took the time to explain the type of glass that my car needed and worked in an appointment that worked for me. The windshield technician Joel Cardenas did an excellent job by calling me, doing the work, and again following up with me. read more

I had an Appointment to get my windsheild replaced, they showed up 45 minutes after the allotted 4 hour window, only to find they brought the wrong windsheild. The women at the office said it's because I didn't know what I wanted. WHAT? I give you the make model and year if my car you shouldn't have a problem knowing what I need. So now I make another appointment and they cant get me in until two weeks out. Once again they were supposed to be here between 8-12, no one has shown up or called, so I call customer service and the ask me: "No one has called you?" No shit sherlock otherwise I wouldn't be calling. So now they say it's another 30 minutes. Hopefully they will have the right windsheild this time. Worst customer service, someone needs to train these people. read more

This company is the worst. Especially Linda. She quoted us wrong because she was not listening to us on the phone and got my car make and model wrong so the price she gave was $500 short of what they wanted to charge me. Unbelievable. They are so unprofessional because after Linda quoted us , around $200, we called again and got a quote from another employee, around $500, she said give her a second and she was going to call Linda again. She calls back and says it's going to cost $700 how is there so much difference in the prices???? Get your story straight. DO NOT USE THIS UNPROFESSIONAL COMPANY!!!! read more

Unfortunately I'm out a car for a week and am in a rental. Car was calibrated for 2018 for my make/model windshield replacement when my car is a 2019. I was told this after the work was completed. The serviceman and front desk associate were very nice so it's unfortunate this happened. They weren't sure why the system showed they had the 2019. Sadly had to leave with a 2018 calibration and had to drop it off first thing to my dealer next day. Now just waiting for both parties to communicate to have all Star glass cover payment to dealer for the work. I'm a working professional and I really don't have time for all of this miscommunication. FYI ETA to get part ordered was 2 weeks. Took time off work to get into the shop on a weekday. Although nice people, really wish this wasn't my experience... read more

Poor quality windshields.... I had a crack in my window in December 2019 and called All Star to replace the window. They replaced it and the experience was fine. My window cracked again ONLY a few months later so I called them again and they replaced it. I thought it was a fluke but then the window cracked again a month later! Very poor quality windshields and wouldn't use them again. read more

These guys are pros. I was pleasantly surprised when the office staff voluntarily opted to speak to my insurance representative when there was an issue with the quality of replacement windshield glass to have been installed. All-Star Glass staff went to bat on my behalf and knocked it out the park with getting my insurance to correct a difficult discrepancy. Juan V. was the field technician who replaced my windshield. He was punctual, extremely courteous, quick with replacement (about 20 minutes) and informative with windshield options. This is the second time I've used All-Star Glass within a year's time (I've had bad luck). With excellent customer service, I wouldn't go anywhere else. read more

I had a small chip in the middle of my windshield and All Star Glass was able to repair it. Made an appointment at 1pm and was seen right away, waited in the waiting room for 20 min, and was out the door. Great service and great value. read more

Very friendly staff. The girls who took my order for windshield replacement were very knowledgeable and thorough. Juan was our installer and did the installation in front of our home. He completed the task in under an hour and cleaned the window. The windshield looks like new. read more

What great service I got from Gilbert. Just the nicest guy, quick and efficient. This company rocks. I HIGHLY recommend All Star Glass.

Very professional. Very good customer service and communication. Happy with their service. I would recommend them. read more

They messed up the seal of my windshield during the replacement, which I wasn't pleased about after having paid for it. Their customer service is exceptional and they have a lifetime guarantee, but, unfortunately, I moved shortly after the repair and there wasn't time to take advantage of it. However, they're doing their best to assist me in benefiting from their guarantee at a windshield replacement/repair facility close to my new home, which I truly appreciate. They're also timely and efficient, I just wish it hadn't been such a huge ordeal in the first place. Really pleasant and helpful people to work with, though, which makes dealing with obstacles much more bearable! read more

I've been driving for a little more than 30 years. I've had several windshields that are cracked, dinged or chipped. The technician called about 15 minutes beforehand letting me know that they would be at my location soon. The technician showed up as scheduled. The first words out of the technician's mouth were, "What's up bro?" I showed the technician the badly damaged spider web crack that ran the length of my windshield. The worst shatter I've experienced. The technician looked at the windshield, then reviewed the roof rack on top of my vehicle and said he could fix my windshield, but it would not be under warranty. He complained about how the rack interfered with the windshield and that he didn't feel "safe" placing it under warranty. I stated what good was the service unless his company would warranty his work? I've never had any problems with any installer on any of my windshield repairs. He wanted me to sign that I was OK with him starting on the job without a warranty and he could start right away, or call a different technician that was comfortable installing their windshield on my vehicle or use another carrier after I'd waited 4 days for them to show up to my location. I stated that I didn't have time to wait for another technician or different carrier, but that under protest I would allow him to install the windshield. This is the first time I've had an installer become defiant and refuse to repair what is an essentially basic and easy install. I was perplexed. Needless to say, I needed to have an operable window to drive with so I asked that he go ahead, but to do a good job regardless of his perceived obstructions with my roof rack. He stated that he would not intentionally do a bad job with the installation, I informed him not to be a smart ass. All in all, I would not use All Star Glass again but would opt for another carrier like SafeLite. It could very well be just the installer in this case, but I'd rather not experience this type of service again. I made a note with my insurance carrier and will let other consumers know of my negative experience. read more

So I had my windshield replaced with All Star Glass on Monday, October 15th. Installation was good, and the installer was good. Four days later on October 20th, my windshield cracked (and was a large crack). I called All-Star Glass and they said they'd call me back on the 22nd since they didn't have anyone on Saturday. Nobody called and so I had to call them on the 22nd. Scheduled an appointment for the 23rd. After looking at it they want me to pay full price to replace my windshield that they just replaced on a week earlier? Not even 4 days and they want me to pay again for the windshield? I even said that I would pay for the windshield and no labor or vice versa but they want the whole thing. That is just shameful and straight theft. I cannot recommend All Star Glass to anyone. read more

I have to admit, I initially had a few issues with my first appointment because the repairman couldn't answer any of my questions regarding the windshield, the work order charges, nor why there wasn't a work guaranteed document. I called the office for answers, and an office clerk rudely and disrespectfully spoke to me, and was kirk with her answers, and then hung up on me. I then made a complaint to their headquarters, and to AAA who referred me. The next day I was contacted by All Star head office manager, who spoke with me with respect, apologized for his office clerk's rudeness, and then answered all my questions and concerns, and assured me that their company does reputable work, was highly rated, had been in business for several years, and the work was guaranteed. I rescheduled an appointment in which a different technician, Juan V, arrived on time, spoke with me regarding all my concerns, and answered all my questions before, during, and upon completion of the job. The work went smoothly, timely, and the finished product was fantastic. I couldn't be happier. read more

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Awesome customer service and they were very respectful of my wait time. They even carried a chair out for me to sit outside while I waited for my windshield to be replaced. I would highly recommend them for glass replacement services. read more

I had a windshield replaced. All Star Glass really went out of their way to make it right. 1st trip they sent me an aftermarket windshield which was unsatisfactory condition. 2nd trip they send me an brandname part that was used by the car manuf for my car. However, there was a design defect after installation. 3rd trip an OEM part was placed and install correctly. All this was done in 1 week and no fuss or extra charge was added. The installation was perfect and not a scratch on the paint or bodytrim. The service was done under 45min. read more

Very positive experience! All Star Glass has good prices on new windshields and offers a AAA discount. Gloria, the customer service rep., was very helpful when she was setting up the appointment. Luis, the installer, was very professional. His work was fast, thorough, and neat. I would definitely recommend this company to anyone needing to have a windshield replaced. read more

My wife and I called for a quote on a rear windshield for our Lexus is300. You see, we have an office in the same complex. Our mouths dropped when they told us $895. Yeah it's a Lexus, with the radio antenae embedded in it, but come on! So, we called 3 other places, all of which were MUCH cheaper, with the least expensive being $295, intalled at our office, with antennae, same day. Yup, they showed, did the job in 40 minutes, and it was beaitiful, with great detail around the edges! I have no clue why some of these other reviews could possibly imply their pricing to be competative. read more

I called All Star on Saturday and scheduled an appointment with them. The installer showed up, actually earlier than expected, then showed me the process of the removal and installation and indicated how long it would take, 45 minutes. Sure enough it was done on time and looks perfect. As I did not turn this into my insurance I did a bit of shopping around and they did match the best price. I would recommend them to anyone. read more

Today was my 3rd time and best experience using this All Star location. I had a chip in my windshield and decided to get it fixed at the shop. I was getting an oil change at Nissan, and it took longer than I thought. I kept calling Joyce (the clerk at All Star) asking if I could push my appointment back. She was very kind and understanding. After being late by 1.5 hours, I rolled in to the shop, Juan was still there (they only stay in the shop for limited times, then they go on mobile appointments). He agreed to work on my car right then instead of asking me to schedule an appointment for tomorrow. Since it was a small chip, it took a very short time. Juan explained how repairing a chip will fix the glass structurally, but cosmetically I will still see a spot on the windshield. It's barely noticeable. Good work Juan! About 2 years ago, a rock hit another one of my car's windshields, and I needed the whole windshield replaced. I did a lot of research and was nervous about replacing an original Honda glass with a third party glass. My research taught me that there are only a handful of glass manufacturers, All Star and Honda all get the glass from the same manufacturers, All Star's is just missing the Honda label. No big deal, same quality glass. Then I was researching where to take my car, it was between All Star and Safelight Repair. My research taught me Safelight is audited in-house, while All Star is NGA (national glass association) certified and are audited by an outside agency. This led me to feel more comfortable with All Star, so I chose them. When I had my work done on my Honda, it went smoothly except for 1 hiccup. The technician ripped up and basically destroyed the cowling under my hood. Thank goodness I noticed it. As soon as I showed it to the staff, they immediately recognized the mistake and apologized, they ordered replacement parts from Honda and replaced the cowling at no charge within a couple of days. Juan rocks, and I have been very happy with their services. read more

These guys are great. They showed up on time, gave me an internet discount, then a AAA discount. Their "Out The Door" price blew away the local competition. The job was done with detail and precision. It came out great. The other company wanted to charge me separately for disposal, clean up and sealant. I saved $45 compaired to the other guys and they couldn't even get to me for another day. I highly recommend All Star Glass when you need it done fast and for a good, competitive price. read more

I have been putting off doing my windshield for a long time. If I'd known it was this easy I would've done it a long time ago. The receptionist is so professional that I had my sales team listen to her greeting because she is so sharp. Anyone that you talk to you will be able to answer questions. You get a nice discount just for having AAA. The best part, they drive to your home and replace your windshield. Mine took less than an hour. All-Stars is right! read more

I am happy to write this review. Insurance company introduced All star Glass and it is the closet one from my home. I visited Irvine office not mobile service and also asked Juan to fix mine based on some good reviews when I made appointment. All reviews are correct. Juan helped replace the front windshield of Sienna. He was a great and experienced expert and replaced it timely manner. I don't want to visit again for my windows but if I have to then will ask Juan to fix mine again. read more

I have been waiting over 7 days now for my auto glass replacement. 1 week ago I was promised same day service and that the glass was in stock. Then I got a call that it wasn't in stock and it would be 2 days late. On that scheduled date I was called and told the glass that they received was broken so it would be another 4 days. On day 6, I was told the same scripted story that it arrived broken and there would be another delay. Still waiting and don't appreciate the same story over and over. During the last conversation I was put on hold while they discussed it with a manager. They offered a $25 discount. Very very disappointed. Please don't call them! read more

They replaced my windshield on my BMW 535i in 2013. Recently the rear view mirror fell off. They got a new windshield and replace my other one for no charge. The stand behind their lifetime warranty. They are the best glass company I have ever seen. Juan the installer was great and Wendy in the office took care of me. Tell all you friends if they have a glass issue on their car. There's guys are the best. read more

This company is extremely wonderful. They saw me on time, the windshield installation took less than an hour. There was not one speck of dust in the whole place. Joel installed, Neyra and Joyce got me situated with the office and scheduling stuff. I am extremely happy with the results. These people were real, down the Earth, polite, and professional all at the same time! The quality of the job is fantastic as well. This company was referred by my insurance and I am sure glad it was! read more

Juan did a great job installing my windshield. Very courteous, professional, and obviously a master of his craft. He was familiar with the area, and gave me a heads up to make sure with the building management that he would be able to do the installation in the parking garage of my office building. I'll definitely be coming back to All Star Glass (and requesting Juan) if I ever need glass work! read more

All Star was very professional and helpful. Lorrie even called the dealer for me to ensure I was ordering the correct windshield. Scheduling was easy. Juan was my installer. I requested an early time in my "window" and he made me his first stop. He was very friendly, explained everything, and did the install in under 30 minutes. I had read good reviews about Juan in particular and he did not disappoint. read more