I recommend going elsewhere. They replaced my windshield in March, and it's leaked ever since. After many calls they finally sent someone out to check the leak but blamed it on clogged ventilation drains and cleaned them out. By the next day it was raining and my car is still getting soaked from water flowing in under the windshield/dash - literal puddles of water inside the car. The inside of my car now reeks like a bag of sweaty socks. I've had to remove all of my interior carpet and will likely have to replace it - a very costly issue and the owners can't even be bothered to return my call to fix the original problem they seem to have created. There are companies who will stand behind their work, and in my experience this does not seem to be one of them. Buyer beware. read more

Auto Glass Services NW - Auto Glass Services Near Me - Portland, Oregon

I had a little rock hit my windshield after the snow in my brand new 2023 car. It turned into a 20 inch crack pretty quickly! I was very thankful for Auto Glass Services NW! They got me in the same week that I called, worked with my insurance and had me back on the road within 6 hours! I cannot recommend AGSNW services enough! read more

They put me at ease! Thanks to these guys i was able to get my window fixed that was busted and vandalized at the gym! That's another story but on the positive side. I called and asked a nice young lady for a quote on my passenger window? She was looking into the computer for awhile and then she was like... "this isn't looking good"... then I said" Ekk that didn't sound very promising ".... Eye roll! Then she informed me that no one had my part in town and that it would take about 4 days to get it here and be installed. I almost had a heart attack. Me without my car is like me without my green salsa for tacos. Haha It just doesn't work for me. So I proceed to vent a little nicely of course and Once she heard my story about the break in! She immediately went the extra mile. She apologized for what I had gone through and also told me she would try to help me out in anyway. What a sign of relief. She told me she'd call back in a few to see what she could do! About 5 minutes later she called back to say she could have the part here by tomorrow! Whoa I cried not going to lie. It was tears of joy! I couldn't believe it. My day that had started out Oh so bad had turned around fairly quickly! I was so thankful and happy! The next morning they came to me. Fixed my window and vacuumed out all that broken glass. So I say to you. Keep it up. I will forever be so thankful for what your team did for me. It made my weekend a lot better. Now I need a car wash because that new window is So shiny it's out shining the old ones! read more

Got up this morning and my car had been broken into, a right side window was completely smashed. I've never had to do this before and I was really impressed that they could come to me. They had someone out very quickly and I had a new window and a clean interior in about 40 minutes. The price was reasonable and they were super professional. To me, this was like magic. Auto Glass Services is terrific! read more

You all, these guys are kind, thoughtful and they get it done asap!! It sucks getting windows smashed. Especially when it's multiple windows. But it happens. They will make it as painless as possible. Don't hesitate to call when you're in need!!! read more

Drove out to La Pine the other day. The rocks that the snow plower workers put out, put way to much rocks on the road, to the point that when someone passes you, there is a 99% chance that a rock will be propelled at your car. Well...a truck driver and his trailer pasted me on the left & lord be hold his trailer propelled a rock, that hit my windshield and cracked it. FIRST TIME EVER experiencing this in my life. So I ask my wife what should we do to get it fixed and she told me car insurance will cover it. So I call my insurance company and get the glass claim going and am referred over to these guys. When I called them go setup everything, my email closed as I was starting to talk to the guy on the phone, kinda stuttering and sounding like an idiot because I needed the loss reference number, so he knew what I was calling about. I was rudely hung up ‍ & I sat on hold for a good 15 minutes or more of course....only for the guy to hangup on me. He didn't even bother trying to callback, until he must have listened to the "very nice" voicemail I left, after I was sent to voicemail when I tried calling back when whomever hung up on me. Its just unprofessional to hangup on clients/customers and if it was an accident...call them back and apologize! So I will be showing up in person after.... leaving this very nice review, that I have of this business. Off to a good start guys! I can just take my money, call my car insurance & find another business to service my car, who are more professional and courteous ‍ To the manager or whoever in the business reads these comments. Is this how you train your employees to behave? Bu hanging up on people & potentially losing revenue for the business? read more

First I was told by the GM that my appoint was for 9am on Monday. When I called after 9:30AM, the GM told me between 10AM-3PM.... I called at 2:55PM, the GM tells me he can't located the driver. While asking questions the GM hangs up on me... I call back and a female answers saying she do not know what to tell me since I've been speaking with the GM, and I should just cancel my order. The worst costumer service ever! The driver just showed up with an attitude at 3:15pm and refuse to greet or even speak when I asked him a question. I told them to cancel it, but driver still showed up. The GM calls me back w/o apologizing and calls me a PUNK and hangs up on me... I reported them to my insurance company. read more

I've had my two rear windows shattered twice living downtown, and these guys always come the next day, right on time, to help me out. Quick & easy, quality services. They also repaired my front windshield. The tint on everything looks absolutely amazing! They were nice enough to come out to Beaverton while I was at work so I could fit the repair into my schedule. I nanny for work and use my car to transport the kids. Everytime they have removed all the broken glass, without me asking, and it saved me so much time! Will be recommending this company to all my friends & family. Thank you guys for making a tough situation easy breezy! read more

This place was great. Jose showed up within the time frame promised, was professional, thorough and did great work. I would definitely use them again (hopefully I won't need to though lol). Thank you for the great work. read more

Crooks and took advantage of single mom. This company installed a high priced window in a car for a single mother with two children which broke 2 weeks later. They would not take her call when she was calling about their 100 percent warranty. I called and they answered. They set up an appointment between 11-3, but never showed up. Called several times after 3 and they said they were still coming but did not. Avoid this business read more

This company is amazing! Thank you Jaret and Nick! My car window was busted out late at night and they came the very next morning to replace it. It was a so nice to be able to contact someone late at night to get the appointment so quickly. The technician called on their way to my car and the service was great! Thanks again!! read more

Called yesterday and they came to my house this morning to replace a crack in the windshield the size of a pea we got after driving back from hiking in the gorge! Super convenient, great pricing, and the young man and woman who came to fix it were personable and very helpful! Definitely recommend read more

This place is great! Super friendly and professional service. I called around to some other shops and they all were booked out for weeks and way more expensive. Auto Glass Services NW was able to get my window fixed the next day. Their Master Technician Nick L. was a few mins early and had my window fixed and paid for in about 20 mins. (Other shops wanted a four hour window for service) I will recommend these guys to my friends and neighbors. Thanks AGSNW! read more

Called AGSNW on Saturday at around 3PM, well after most auto glass companies had closed and was helped schedule an appointment for first thing the following Monday. Other companies did not even respond by Monday and another company responded well after Cody, the AGSNW technician, was finished replacing my windshield. Cody was professional and quick! Replaced my windshield in 30 minutes which was impressive. AGSNW also quoted me the lowest price than others, better than other local PDX companies and way better than Safelite, so definitely consider them for your auto glass needs. read more

My car windshield was vandalized and it made my car entirely undriveable. I showed up at AutoGlass not knowing that I needed an appointment, they graciously let me leave the car in their secure lot over the weekend and first thing Monday they reached out with an eta. I was expecting it to be weeks due to supply chain issues but they had my car back to me within 3 days. They were very friendly, patient with my stress, and generally great to work with. Highly recommend! read more

I have had these guys replace two windshields and a drivers side window. They do a great job and their prices are Excellent. The side window I had to find myself, and the used one came mounted(glued) into part of the regulator, the metal piece at the base of window was not correct for my year car. The worker had to cut the glue off and remove the window and reglue the new window to the part for my car. No extra charge. How is that for service. Fantastic. I dont think you will beat these guys on prices. They come right to your home and do the work.. Thank You!!! read more

They did arrive reasonably quickly, but it went downhill from there. I used this company to replace a broken passenger side window. The tech who was installing the new window promptly broke the cable in the regulator mechanism inside the door that raises and lowers the glass, so I can no longer open it. He also pressed down hard on the driver's side window, forcing it down, to see why it was dropping about 1/2" instead of staying fully closed--that window now drops about 12" except when it's held shut with a wire. A lot of damage done in a very short time. The dispatcher I spoke to (Mick?) offered no apology, and no discount; when pressed, he did say he would try to find a replacement regulator, but has never called me back. I concede that my car is old and has issues, but I wasn't expecting the problems to be so much worse after Auto Glass services. Buyer beware. read more

As good as it gets: honest, fast, and convenient. I needed a rear window repaired after a break-in, and I needed it fixed asap (weather was coming, needed it to be secure to transport gear that day, etc.). I called at approximately 9am, and response was immediate. I had questions about replacing with OEM vs. after market glass, and the owner responded to all texts quickly and accurately. He was able to confirm via phone pic which shade of glass I needed so there wouldn't be any confusion. I called three different shops, and AGS was by far the most reasonably priced, and even for OEM glass. Nick, the installer, showed up when I was told to expect him (30-45 mins later), he was kind enough to chat a bit about glass costs (I'm always curious), the work, etc. I got the feeling that not only did I get a solid deal, but that AGS was an honest, solid outfit - both for employees as well as customers. I went back inside to work, and approximately 30 mins later, he texted that he was done. He vacuumed up all the glass in the car, and outside, which I appreciated since I didn't have a vacuum. Payment was conveniently taken via stripe, and it the ordeal was over. I was at work 2.5 hours after calling them. I won't go anywhere else. read more

Super impressed with this company! When I called they were professional, easy to work with and so nice. The day of my appointment, the techs were prompt, friendly and efficient, finishing in about 20 minutes. With this company you get GREAT service, you pay less than what you would at the competition, they come to you and the product is top-notch, what could be better? read more

Phenomenal service. If you've experienced walking out to your car and having your windows broken out-- all you want is to have a friendly person hustle to get you back on the road. I noticed my broken window at 8am this morning. They came to my work and had it fixed by noon. Unbelievable. Thank you! read more

Car was broken into - he was able to come out without me needing to be there since I was at work, fixed it and did it at the price he offered, even cleaned the glass out of the car. Will hopefully not need again, but will use again if I ever need glass replaced. read more

My car was broken into and my passenger window was shattered to pieces. I was really heartbroken how awful some people could be, there wasn't even anything very valuable inside! I felt completely disheartened, the jerk even stole my coat and left me to drive around town with an open window in January. I decided to look into fixing the widow as soon as possible to try and rid myself of the feeling (I couldn't even look at the glass it made me so mad.) After looking at some reviews I called NW. They gave me a fair price and got me in for an appointment right away. I was a little wary of the location, but as soon as someone greeted me and let me know where I could wait, I felt more comfortable. They were so speedy too! It took them about 30-45 mins to not only reinstall my window, but to clean up the glass too! I was honestly expecting that to be something I would have to do on my own. But, they took care of it and I'm so grateful for the care they put into getting my car back to normal. read more

Very happy with the service I received. Had to go to a Junkyard to get a new rear windshield since Toyota doesn't make anything older than 7 years now. A lot of glass companies don't like to do job they can't guarantee, but Auto Glass took the job did it great and didn't charge me extra when there was some additional work. I offered to clean up the glass but they insisted it was there job. Great job and I recommend them. read more

Jaret, king of trying to save face, apparently is still hung up on my negative experience with him and his business back in 2014, as he updated his response to my initial review for the third time now (1/4/2017). My review is honest, accurate, professional. I am not berating you in my review. It's called facts. I am reviewing my experience with you and your business. Christmas eve is NOT a holiday. A competitor got me fixed up that same day, no problem. And I did use email, as my review clearly states. So, get back on those meds, and let it go. What's laughable about all this is you. read more

Price quoted $168 for work on door window. Price charged $319 and took three days because of problems with wrong part. Workers were professional. They did a good job using text messaging to stay in touch about the work but I'm not happy with the over charge from a $168 price quote. read more

DO NOT USE!!!! If I could give it a zero I would! Not only were they 45 minutes late after the 2 hour window they said they would arrive in, but they did not call me to tell me they were running late I had to call to find out! Then once they got here, they had to plug all their machines in through my house AND left glass ALLLL over my driveway! I have a two year old who loves to be out front. How disrespectful and TRASHY this company is!!!! read more

I had someone break into my Subaru while it was parked and steal some personal items. After spending a bunch of time trying to figure things out with insurance and stressing over my personal items, it was very refreshing to hear the voice of someone (on the phone when I called Auto Glass Services NW) who was having a great day. The man I spoke to was very friendly and assured me that my window would be repaired in no time. The next day, two very pleasant gentlemen came out to my place to fix the window. They finished within about half an hour, the glass cleaned up, and even worked out a payment hiccup in record time. I would definitely recommend their services to anyone looking to downplay the stress of an inconvenient situation. Thanks for all your help! read more

best prices, quality work, fast. They've repaired two windows on my car and I wouldn't hesitate to use them again, if needed.

I would highly recommend these folks. Jaret was incredibly nice and efficient arranging the appointment. They arrived within two hours and fixed the window and cleaned everything up. If anyone breaks in to my car again, I'm definitely calling them! read more

I called several places for qoutes on replacing the back tailgate window of my Pathfinder with the window that I was supplying. I was told $135 plus by a couple places, as well as that it would take an hour, which I thought completely ridiculous. These guys qouted $88 and also said an hour to complete. They showed up the next day, spent less than twenty minutes unbolting the old one and rebolting in the new one that I supplied. Although I still think it was a bit much for twenty minutes, it was definitely the most reasonable choice. The two guys that completed the work were professional and friendly. read more

Amazing customer service! Their quote was the most reasonable, they were timely and efficient and friendly. I called them yesterday evening and got my new windshield this afternoon! read more

We were concerned when our windshield was severely cracked late on a Friday evening and we had to find a State-Farm recommended auto glass service company on a Saturday. Many were closed, one said the wait would be till May. Auto Glass Services NW, responded to our message within a half-hour, and said that they could come to our home and replace the windshield on Monday morning. They did, completing the work in under an hour. The technician, Nick, was polite and professional. Our experience was excellent compared to some previous experiences elsewhere. read more

Thanks Nick for responding so quickly to replace my window. You were professional, prompt, removed all the glass bits and provided the best quote. I would highly recommend this company for your replacement window needs. read more

We broke our Mazda window late on Saturday afternoon. I requested bids from several companies that evening. AGSNW responded by text on Sunday and gave a quote that was less than other companies that did not respond until Monday morning. I scheduled the work for Monday afternoon. The pleasant crew showed up on time, did the work, cleaned up and were gone in less than 30 minutes. read more

Awesome speed and care. Thanks for getting it in before the rain hit again! Nick was a courteous and quick service provider. Highly recommend. read more

These folks were professional all along the way. After living in Portland for over a year, I finally had someone break a window on my car. Auto Glass Services NW were helpful and gave me an accurate and extremely competitive quote super fast--and they stuck to the quote (no weird charges after the job was done)! It was also nice to be able to make contact via text messaging and get frequent updates about the timing of the job. Check these guys out if you want fast, affordable, and professional service. read more

Best price, friendly staff, quick replies and they stand by their warranty. Couldnt be happier with my new windshield. Wouldn't go anywhere else! read more

They were quick, friendly and worked with me on making a couple payments. I could not ask for a more stress free situation! They were friendly and I really appreciate Jarred working with me. Best quotes by far and I called a bunch of places! Highly recommend! read more

My car was broken into on thanksgiving. I call and the very next day they had my car as good as new!

Paid $197 for a front passenger window for my '03 4Runner. It was the second best quote I got, but they were the only company available today. As most would understand, leaving a vulnerable car on the street in Portland can be incredibly nerve racking, but Auto Glass NW was at my car within 3 hours of my call and it took him a swift 20 minutes to pop a new window in. Sweet! read more