I had a really positive experience with Hawthorne Automotive. They were super polite and kind,…read morewhich I really appreciated as I'm not too car-savvy. They were able to get my car in the next day, took a look at the noise I was concerned about, and tightened a loose part they identified as the likely cause. They didn't even charge me anything for the quick fix. I was so appreciative of their honesty and integrity and I'll definitely be coming back. Would highly recommend them to anyone.

Fast friendly service at a great value. We have used several auto repair shops in Athens and…read morealways felt like we were either over charged or received subpar work, but not at Hawthorne's. Go see Randy, I promise you won't be disappointed.

Had a very good experience here, great customer service and they fixed my car quickly and at a…read morereasonable price. Make sure you say hi to the kitty in the waiting area, he's very friendly!

The workers were very helpful and respectful. They were able to help me with something for free!read more

SO refreshing to be introduced to a business that specializes in Asian vehicles. But more…read moreimportantly, the honesty, promptness and willingness to help is just awesome. I also appreciate their use of OEM parts for repair work and for not pushing for repairs that are not needed. Please keep being honest and willing to help. Oh, and their knowledge and expertise is impressive!!

I found this guys through Yelp and took my chances on all positive reviews. Gee! am I glad I did…read more. this guys are super honest and don't take advantage on any car issues not needed. They do quality and reasonable prices. The guys upfront tells you what parts OEM or most quality parts needed. Anyway, all they do is Japanese or Asian cars..,bummers for American cars. I highly recommend this place and it's my auto place for any repair on all my Asian cars.

We are extremely happy with our experience here. From start to finish all the team was a sure FIVE…read morestar! My husband had my Mercedes GL450 In for service. These guys attention to detail was second to NONE. Matthew did the service and was 100% thorough and detailed. Josh explained all details of the service & was completely serving in the experience he delivered. They have us certain that we would not go another place. The details such as, "we've got everything from here" "we have coffee ready for you, feel free to have some" "please let us know how we do, and how our service is" That is what makes a business so far exceed its competitors. We will refer everyone to this team. Job well done!

Great place got me in and out in the time they said they would, reasonable price, and no…read morecomplaints. Very nice staff. I only got the oil change so no idea about other services, but oil change was fine. Will go back !

I don't عادة leave reviews unless a business truly stands out--but Car Craft of Watkinsville…read moreabsolutely deserves it. From the moment I walked in, the team was professional, friendly, and incredibly knowledgeable. They took the time to clearly explain what was going on with my vehicle, gave me an honest estimate upfront, and didn't try to upsell anything I didn't need--which is rare these days. What really impressed me was their efficiency and attention to detail. The work was completed quickly, and everything was done right the first time. It's obvious they take pride in what they do and genuinely care about their customers. Finding a trustworthy mechanic isn't easy, but these guys have earned my business for the long haul. If you're looking for honest, reliable, and top-quality auto service, I highly recommend them. -- Bob Hendrix

I went there for an oil change and found that they were running a special that included a trie…read morerotation free of charge. As a single (older) woman I was thrilled! I had had some issues with my previous car care, one of which was lack of trust and respect - in other words I had been "treated as an old woman who did not get it." At car craft I was treated with respect. Their waiting area was clean and inviting. I'm so happy that I found Car Craft of Watkinsville!!

They did what they said they would. They are very professional when it comes to dates, times, and…read moreduration of service. Considering the current economic situation, their prices are in line.

This company charged close to $1,000 to my daughter to fix her auxiliary battery. A couple months…read morelater we had to replace the battery they installed along with our primary battery that was also damaged by their faulty work. Our additional cost was another $2,000. Do not take your car to them if you want reliable and trustworthy work.

If my car broke down in front of Japanese Motor Works I would push it to the nearest Honda…read moredealership to be repaired. Japanese Motor Works are incompetent and dishonest. They will tell you they have identified the problem with your car and how to solve it, yet after they have implemented their solution they will inform you it did not solve the problem but they will still charge you for it. You still need your car repaired so now you are trapped, next they will pacify you by assuring you this time they have definitely identified the problem and how to solve it, so you give them the go ahead and cross your fingers. A few days later you will receive another call informing you their new solution did not solve the problem either but they will still charge you for that too. They will drag this process out for weeks and squeeze you for 5 to 10 times the amount of their original quote. I am not the only person to have this experience with Japanese Motor Works, they are notorious for it, ask around and see for yourself. You would think they would notice the lack of repeat customers and see it as a sign they might not be doing good business. Charging people for something that does not work should be illegal. What a pathetic way to make a living.

My daughter is at UGA and her car broke down. I looked for the shop with the best reviews and…read morefound this one. After paying 395$ for diagnoses and repair the car broke down again with the same issue less than two months later. I had the car towed back to the shop and they refused to let the wrecker driver drop off the car. Now the car is at some random shop maybe I'll have better luck.

so the first time it was awesome. they were kind and they said they would take care of us like…read morefamily. the second time Travis told us that his part didn't break because he wouldn't look through his paperwork. I don't trust these people.

As a broke college girl, I was quite worried when my new (used) car began making a weird noise - I…read moreusually let my dad fix my car issues, but I was several hours away from home, so he told me to find a local place to check it out. A friend referred me to Butler and while they couldn't diagnose the issue, they didn't charge a diagnostic fee + Travis was so kind and explained what they had done to try and figure it out and said if my dad had any concerns to feel free to call him! It took the dealership a week to diagnose, so I don't blame Butler for not being able to find it :)