Horrible horrible service. I bought a 7yr 100000 mile warranty on a Jeep. 2014 and the dash was peeling off. They looked at it and said that's not covered which is fine but charged me $165 diagnostic fee. Also I complained of a noise inside at 65-70 MPH and they did a $200 diqgnostic on the AC and said the coolant was low. No wiggle room and no management to speak to. Horrible horrible. This is why people don't return to dealers and go 3rd party. I certainly wouldn't use these idiots. read more

Very disappointing that even though you make an appointment for a oil change it takes 2 to 3 hours for one. What is the point of an appointment? I have no choice to go anywhere else because we purchased the car from this type of dealership with a Glass Auto infusion something or other. So we have to get our monies worth. As soon as the wife's car is paid off we will NOT be buying another Mopar. Nothing but issues with their service department. They are slow and make you wait for hours! EVEN WITH AN APPOINMENT! Do yourself a favor and go somewhere else. PLEASE! read more

I had a very bad experience with Yosef and the other manager for the finance department that I didn't get the name too. I'm very disappointed by the way we were treated and talked too. I had a very pleasant interaction with a John Charles who was the salesman and he did an amazing job. My issue was with Yosef and the other manager. Once it was time to finance the car, Yosif was helping us with the transaction. And was really drilling us to get warranty, even after we denied MANY TIMES but he kept pushing us to get it. My dad who was with me, got very upset because not only was yosif being condescending, he was talking to my dad telling him not to do his Mexican math, knowing that we are Mexican. I thought was the most rude thing anybody could say to their customer. The other manager came in to help diffuse the situation. And again he tried to get us to get the warranty, we denied and he was pretty cold and unprofessional after that. Once we were done with the transaction, he didn't even shake our hands or tell us anything. He stormed out of the office. I will never come back to purchase another car from here. We were disrespected and discriminated. I'm very unhappy with the service but I was very happy with John Charles, he was a sweet guy and was the only reason why we ended up buying the car. read more

Donald in service got so mad at me on the phone he took away a 10% discount. Emotional service department employees

I made an online appointment for service. I was informed that it was merely a place marker and it would be up to 48 hours before anyone actually looked at it. Wouldn't it make more sense for the appointment to correlate to when someone is actually going to start diagnosing the issue? read more

The worst service department experience ever. My jeep is under warranty and had some steering issues. Dropped it off to have some parts replaced and was given a loaner vehicle. Was originally told the job was going to take a few days. After 2 days the service department could not give us any information on when the work would be done. Kept getting a "maybe by the end of the day or tomorrow". For 3 days, they kept saying "maybe by the end of the day or early tomorrow". It was also communicated at drop off that I needed an oil change. They said they would take care of it while they were replacing parts. Went to pick up my jeep after they had for 6 days and no surprise..the oil change was NOT done. Also, I called a few weeks prior and asked when I could bring my jeep in for someone to look at the steering issues they could not give me a time and claimed it would cost me $150 for them to even look at , despite the fact it was under warranty. The guy on the phone didn't even take the time to look it up. Avoid this dealership if you can. not worth wasting your time. read more

Called to inquire about a car and at first they were very kind and helpful. Then I asked about shipping to another AutoNation because I live in Alabama. Not only did they want to charge me $600+ to ship, they weren't going to apply that to the price of the car (which is very standard practice for used car dealers, I've done it multiple times). I was just going to bite the bullet and pay it but when I asked about a satisfaction guarantee policy, I was told that the 5 day/250 mile policy would be "used up" by the time it got to me, even though I did not even lay a hand on the vehicle, much less drive it 250 miles for 5 days! That makes absolutely no sense! I expressed exactly how void of logic that was via email and the only response I got was that "the vehicle was being sold." Extremely poor customer service and apparently very avoidant and underhanded. Take your business elsew read more

Auto Nation - The email I received as a response to my concern. - Car Dealers Near Me - Fort Worth, Texas

THIS IS A SERVICE AND REAIR REVIEW. I made an online appointment and when we got there at our appointment time they were closed. Ok weird glitch My check engine light was on and I requested a look at my vehicle for safety and a total refresh on fluids etc while it was there and specifically requested my tires were looked at because they looked bald to me. They had my car for 4 days. Told me they fixed the check engine issue and that it was just a loose wire. I asked about my tires and they said they looked great. I trusted them. 7 days later my check engine light is back on AND I had a tire blowout today. When I took my car to the tire place they said all four of my tires were bad and needed to be replaced. Grateful this didn't happen on the highway with my babies with me. Do not trust their service department read more

DON'T WASTE YOUR TIME. SERVICE CENTER IS A JOKE. ZERO STARS. Dishonest "advisors", ineffective "manager", lame service techs. I could write a book on what amounted to an 8 hour oil change but I'll try to keep it short and to the point. If you don't want to read the detail, just trust me, don't waste your time at this place. OK, here's the shortish version: Set up an 8am appointment for service of my 2015 Jeep Wrangler Unlimited. Oil change, tire rotate/balance, air filter, check engine light (70K service due). Dropped off night before so I could be first in line for service. Vehicle checked in by Christopher at 7:41, where he tried to sell me on a couple bogus services (fuel treatment for $250, throttle body cleaning another $170). I haven't spent much on maintaining the vehicle and he said it was part of the 70,000 mile service so I agreed. He stated that the vehicle should be ready by about 10:30. More than I wanted to spend but OK. Not hearing anything back, called in at 11:00 expecting to pick up vehicle. VEHICLE HAD NOT BEEN TOUCHED...THREE AND A HALF HOURS LATER. After a series of lies and excuses, Chris said he would check with the tech and get back to me in 20 min. Since he did not call me back, ONE HOUR LATER, I call him back. This is his response, "Oh Shit, I completely forget, let me go check, I'll call you right back." Does not call back again. ANOTHER HOUR LATER, I call back and still no update, "tech was at lunch". It was clear that he had not even spoken to the tech. I'm now irate since I had other plans and didn't expect the vehicle to be tied up all day for a simple service. I call him back to check on progress, figure they have to have everything done by now, it's been close to 6 hours. This time no answer. Leave message to wrap it up, whatever they had done, I'm coming to get my vehicle. Another hour sitting in the "advisor" office waiting for my Jeep. This was interesting. I listen to these "advisors" make dozens of excuses to other irate customers, hear advisors brag about sticking a guy with a new Dodge Ram with an $1800 non-warranty bill, hear an estimate for a $500-$700 estimate for a fuel tank flush that of course is not covered by warranty on a new car. Locker-room profanity with customers in earshot (a young mom and her two kids also there waiting to pick up their car that was supposed to be ready an hour and a half ago). In the end, oil change , tire rotation and balance and check engine was supposedly the thermostat which would be another $400-$500, I said no thanks. So for approximately 10 hours of time including drop off and pick up, I got a $200 oil change and tire rotation that I could have gotten at discount tire for about $100 and one hour. Best part. "balanced" tires were not balanced. Worse wobble in steering than when I dropped it off. Some residual mud left on wheels from last weekend (it is a Jeep after all) was not cleaned before balance. YES, you read that right, the wheels were rebalanced with mud and reinstalled. Worse wobble than when I dropped it off, so I turn back around and have the pleasure of asking for a refund since there was no way they could have balanced tires in that condition . If you cannot do the service because ther tires are dirty, fine, don't charge me for it. After speaking with Chris again, some other senior advisor, I get to speak to the "manager" Joey. Explain my concern, request a refund. Says he can do that "just not today, I have to submit a request". I literally checked out less than 5 minutes ago and they cannot process a refund? I call BS to Joey and call him a liar to his face. He says there is nothing he can do. Two things, either he is a liar which is most likely, or upper management does not trust staff to manage their business and must approve every refund. Either way, not cool. Won't be holding my breath for that refund. Bottom line, will never by a vehicle form an AutoNation facility or take my vehicles to service there again. I recommend you do the same if you wish to be treated fairly. read more

I have purchased over 20 vehicles in my my lifetime and this by far the worst experience. I made a vehicle purchase from out of state at this dealership and it was a very bad experience. I was told on numerous occasions I would receive the correct paperwork necessary to purchase the vehicle but did not receive the correct paperwork until my spouse was physically at the dealership. Their lack of willingness to send the correct paperwork caused me to change my flight to Texas twice. We were told the truck would be detailed and the oil would be changed which did not happen. I was told when I arrived at the dealership I would immediately sign paperwork and be on my way. After waiting for almost an hour I inquired about the hold up and waited another 15 minutes before I was able to complete the paperwork. Extremely bad experience, out of state purchasers do not use this dealership. Their willingness to meet my needs was horrible. read more

Brought my truck In today to have the air bag recall done . They open at 8 but took my truck in at 730. Morgan said it would take a a few hours and he would call me as soon as it was done. He was right it took a hour fortyfive minutes when he called me. Truck was in the same shape that I brought it to them. Only thing I didn't like was I had flushed the transmission/transfer case last month and installed a new water pump and flushed the coolant. They wrote down that transmission/transfer case/fuel system/coolant/was in urgent need of attention for flush and service. It's like they didn't even look at the fluids just went off my mileage. I would give them a 3.5 out of 5 read more

My wife and I along with my daughter went to AutoNation to look at vehicles for her 16th birthday. Rodolfo Ramirez was our salesman and helped us find the perfect vehicle. He wasn't pushy, knowing that this was our first stop. He was very patient with us, we're one of those who has a hard time making a decision. What helped with our decision making was the unlimited supply of redbull and candy/snacks. This man is brilliant for having his own mini fridge full of beverages and a drawer full of snacks. Thank you sir for helping us get through the process. I never write reviews as you can see by my track record but Rodolfo deserves a perfect score of all tens. Thank you for making our purchase and sweet 16 experience memorable. Keep rocking the bowtie! Your new customer, Erik read more

NEVER BRING YOUR JEEP HERE FOR REPAIRS!!! IF I COULD GIVE ZERO STARS I WOULD!!! They misdiagnosed the problem. Then sold us a $1200 computer that did NOT fix the problem. When that didn't work, they proceeded to tell us to fix a different part because they had already returned our computer for core. 8 months later...STILL NOT FIXED!!! read more

I drove my Jeep to them today for a nail in my tire...(I bought the Jeep from them 9 weeks ago). I told them I had the bumper to bumper warranty (I paid extra for it) and they informed me that tire hazard would not be covered and it would be $15. Then they said it will be about a 30-35 minute wait. After waiting 75 minutes I asked them for the keys and I drove my vehicle out of their parking lot into Just Tires about 4 miles away. Just Tire was able to get me in immediately and didn't charge anything - totally FREE. I'm giving them two stars because they left a mint on my front seat and a note that said "We Love our Customers". Hmmm read more

ZERO STARS! Worst customer service I've ever dealt with. And trying to get anyone on the phone? Forget about it. Warranty work is almost a week past when they said it would be ready and no one really knows what's going on. NEVER BUY or SERVICE here!!! read more

Outstanding service today, Saw Steve in service, was there about an hour for oil change and tire rotation. While waiting Nick and I looked at new cars and used cars. I'm very happy I went there today, and didn't listen to the other reviews. I can honestly recommend this dealership, and I will be a regular customer. read more

I have been coming here for about 3-4 years now and everyone that has helped me at this location has been great! I'm still going to come in and get my car serviced here. Right once you pull up to the service center someone comes out to help you right away. It's very welcoming! read more

Worst service ever. My supposed friend was the one who sold me the vehicle and it has been nothing but an issue. They never told me the stairs would smash into my trailer hitch on my gmc and now they are telling me they can't do anything about it. They sold it to me with the trailer hitch and didn't tell me to do the stairs. I am calling a lawyer now to deal with this issue. read more

RUN! RUN! From this place. Was in the middle of buying a car and the general manager sold it to a friend while "it was in the back being repaired". Dishonest!! Read the reviews, I wish I had. read more

Very difficult to rate this place. Went in this evening to buy (not kick tires) a new vehicle. My wife and I pulled up and were greeted by Rodolfo. The vehicle we came to purchase was right in front of our parking place. We were actually looking at buying two but the other was a used vehicle that was in a remote lot. Rodolfo got the keys to the Trackhawk we came to buy. When he returned he was extremely helpful, informative, and professional. He knew everything about the vehicle and we learned a lot. We had to jumpstart it becuae it had been sitting a while and then went through the interior features and systems. We had picked this specific vehicle in advance and were fairly certain we were buying. Rodolfo closed the deal with the way he approaches sales. We were ready to buy and my wife asked if I was going to drive it. I said it was fine if we did and Rodolfo said he needed to go get permission and would be right back. He got my phone number and drivers license. Rodolfo returned and his manager needed our insurance so we got him the card showing three of our seven vehicles. He said he would be right back. Then things went south. After providing our information, proving that we owned multiple vehicles, proving license copy, etc., the Sales Manager, Jason Knight, came out. I thought he was just there to meet us but instead he informed me that we could not drive the vehicle unless we agreed to a price and signed the agreement. I was somewhat disturbed by this and then he told me his insurance would not allow it because the car had 700 horsepower. I am not sure why that matters considering I am insured beyond the sky limit. I also did not intend to utilize 700hp on a simple drive around the block with a salesman. Regardless of that he treated us like deadbeats in my opinion. Jason went on to say we had to agree on price and get my signature to even consider a test drive. I dont know what the concern was but I informed him we were simply adding another car without a trade and I had seen the price before I came in and expected to pay that amount (over $80k). I also let him know I could pay cash if needed. He again said I could not drive the car. At that point he evidently had decided he did not trust me and certainly had insulted my integrity. The deterioration turned to cursing and walking away on my part. I feel like he passed some judgement on me. I am not sure why. We dont appear to be riffraff, showed him insurance on ~$200k in vehicles and I told him I was good with the price. Perhaps the fact that my watch is worth half the vehicle made him think I was a deadbeat... regardless, he insulted me, questioned my integrity, indicated that 700hp was a concern (I have a lot of experience on racetracks with much more horsepower), and tried to pressure me into signing to buy a car I had not driven. All in all, a great salesman had me 100% in to buy a car and the insulting communication from the Sales Manager seemed to be designed to make me feel I was not worthy of something only he could provide. Thankfully I can buy from anywhere, anytime. I just wish Rodolfo had not lost the sale he earned. read more

My experience was relating to a recall on my 2015 Jeep Grand Cherokee. I didn't buy the Jeep here but it was the nearest dealership to my office. I went on 10/25 @ 0830h to drop off my jeep. When handing over to the service person, he mentioned that my tires were worn on the front indicating the need for an alignment and tire rotation. So I asked "how much?". The service person says, "$159.95 plus $19 for the tire rotation". Seems a little expensive to me but I reason with myself that I might as well get it done while my car is out of service. I hand over the keys, take care of the paperwork and then wait 20 minutes for the ride back to my office. After a full day of work, I look at my watch and realize that I almost forgot about my Jeep. I phone the location in a panic at 6:30pm hoping that they are still open. The person answering the phone mentions they are open until 7pm so I get a colleague to shuttle me over there. Now I need to mention that I did not receive a call to tell me that my Jeep was done being fixed and my service person was gone when I got to the dealership. I walk into the service area and a service person says go to the cashier and pay and get your keys. I get my bill from the cashier and it's $307.99. The bill even notes that my "estimate" was $149.90. No one called me to get authorization but I had to get going so I paid the bill. So I complained and they refunded the difference. Good recovery. I am impressed that they stood behind their mistake. I would go here again. read more

Can I give Zero Stars? Asking for a friend.. AAA- Texas sent me to this place of business to have warranty work done on my car. They are the business that N.A.P.A. and AAA Auto club said my warranty would be honored. Not only did they not return my calls, I had to call three times to actually talk to a human. I was given the service managers name, and told to deal with him directly. He never returned my call. After talking to his associates , I was told it would be 72 hours before they could look at ( service) my car. I said " fine, schedule me." Then the associate informed me that actually- they didn't want to do the work because of the age of my car, and they don't work on cars older than 2005! Absurd! Never heard such an excuse before.. lazy? Blatant disregard for a legitimate warranty?? Or just plain arrogant? Never the less the NATION WIDE warranty that I was promised is as useless as used toilet paper. As is this service department and dealership. read more

AutoNation sold me a broken transmission 2018 Jeep Wrangler. Tried to return it and they wouldn't take it back. Only drove it 30 miles. They don't honor their own policies. read more

Came looking for a new car with a trade in. We were only looking at the moment. Salesman Nicolas was fantastic. Answered all of our questions about the car we were inquiring. He went above and beyond. We decided if the numbers were right we'd purchase same day. Found exactly what we wanted in another state. We were adamant about the specific numbers we wanted. The manager, Joe, would not budge on anything. We went back and forth after being humiliated several times. We asked to speak with the manager, Joe. He came in attitude hot and wasn't even willing to hear how our specific numbers could get him a sale. He was not willing to even hear us out. Just a big middle finger to us for our reasonable numbers and he was NOT willing to move AT ALL. So, we will be purchasing at another dealership. Worst manager experience EVER! read more

I'll go ahead and give a disclaimer up front and admit a strong bias: car dealerships are demonic operations. I kid you not. I cannot stand them and that is how I feel before I walk onto the physical car lot. As a 51 year old man, I can't remember one time I felt that a single car dealership was 'for the people' or 'cared about the customer.' I temper my dislike with strong restraint and a positive attitude the few times I walk onto a car dealer lot. Having given my disclaimer, here we go! I needed a new key for a Jeep I purchased recently from a car auction. I call ahead the day before to check when they opened and where I had to go to get a key made. They couldn't give me a straight answer except to say "well, we open technically at 7am, but no one arrives until 7:30 am who can help make a key." ? Seriously, that is what they told me. Open at 7, but no one will be able to do anything until 7:30 at the earliest. I don't get it. I showed up at 7:30am sharp. I walked into the service department, and not being familiar with this car dealership, it seemed a bit odd in the design to me. There is a large counter to one side. Found out it is a cashier counter only, not a customer counter. There were about 4-6 small stands, picture the kind of small podium a preacher stands behind, propped up by the front door. Men were standing behind them. No one greeted me, said hello, or asked how to help me. I stood there, wondering if I should go to the counter or ...? I stood there about 1 full minute and listened to the red shirt conversation, and decided it was so awkward I would go ahead and go to the counter. One of the fellas standing around asked me finally what I needed. No good morning, welcome, just what do you need. Told him what I needed, and was guided to a waiting room. Took the better part of one hour. I tell you what, whatever happened to the days of simple keys? They nearly had to do CPR on me when I was quoted "$373" for a new key. That is ----three hundred and seventy three dollars---- people for a simple new key. No other options, either. Are you freaking serious? Buy it or go with only one key for the Jeep. Absolutely wrong and unethical if you ask me. Screw the customer who just wants a key. I asked why it had to be so much. The fella responded it had to do with anti-theft this and that. I then asked what seemed obvious to me as a follow up question: so do Jeeps and other vehicles get stolen less often now that they charge so much for these keys? Are these expensive options working in the real world? He clearly had no statistics and I realize it isn't his fault. He honestly couldn't say and finally admitted that he supposed a car thief could steal any car they wanted. So there you have it. My conclusion about car dealerships has not changed. Hurt the small guy, justify why you do such, then rinse and repeat the next day. I will not be back here for a single thing unless I have absolutely no other option. read more

My husband and I own three Mopars, so we do quite a bit of maintenance on them, and know what maintenance costs. When I started hearing a grinding noise on one of my tires, I took it to the closest dealership to have them check the ABS, and unfortunately I ended up here. I requested that they check the ABS and tell me if that is the source of the noise. They said it would take three days and a $155 diagnostic fee. So I left my truck. They called me the next day to say that they did a multipoint inspection (that I never asked for), listed off ten things I don't need, then said I needed four new brake pads and four new rotors. After coming in and arguing with them for half an hour, I left having paid $155 without ever having a diagnostic done on my ABS & with an estimate of repairs well over $1300 for brakes. I took it to another Dodge mechanic who fixed the noise AND replaced my front brake pads and rotors for less than $300. I told these people over and over that I knew they were lying but they stuck to their story and insisted I needed four new brake pads and four new rotors. When I looked at their recommended repairs, I noticed that they were trying to charge me $222 for a brake light - one I replaced myself for $3. They don't care about customer service or honesty. They care about getting every penny they can out of you and not giving you what you ask for. They stole my $155 and never did the diagnostic I requested. But as a lifetime Mopar driving family who is in the market for a new Jeep, we will NEVER come back to this crooked place for anything. read more

Made an "appointment" to have a service light evaluated. I was told it would take 2-4 hours before a service technician would look at it. I've been a Jeep/Chrysler customer for over 10 years and have been to several dealerships. This is NOT normal. The customer service here is terrible. read more

Absolutely filthy lobby. They don't care to clean the building. The sales team is too busy talking to each other and watching tv to help.

I bought my brand new truck from AutoNation Chrysler Dodge Jeep Ram WITH ABOUT 50 MILES ON IT 02/24/2017. At the time of purchase I also bought from the dealership an upgraded lift kit with brand new tires. The dealer ship installed the lift kit and new tires on my brand new truck. I bought the premium lift and upon pick up I noticed the service team did a "bait and switch" and installed the basic lift and tried to steal from me. Our problems started and haven't ended from there. At that moment I should have returned the truck!!! I have only taken my truck to AutoNation Chrysler Dodge Jeep Ram for all warranty issues, repairs, oil change, etc. As of today, I have two tires that are in the "red" and must be replaced as soon as possible because they are DESTROYED which is now a SAFETY CONCERN FOR MYSELF AND MY CHILDREN. The lift which Harvest did admit to being "wrong" is wearing the inside of the tires out. I have had many conversations with the Service Manager (Harvest) to no avail. Why are tires that have a 45,000 mile warranty destroyed well before 20,000 miles? The lift on the truck was done wrong and resulted in the damaged of these new tires. Harvest the Service Manger informed me just 6 weeks ago that he will do nothing to fix this problem even through the lift kit and the tires are STILL UNDER WARRENTY. How it is a dealership can sell me something and not follow through with its own warranty? This has to be illegal! EVERYTHING IS UNDER WARRENTY AND THE DEALERSHIP HAS REFUSED TO WARRENTY THE SERVICE AND PRODUCTS THAT WAS SOLD TO ME!!!!! BTW: Prior to 20,000 miles the motor has already been replaced and has multiple other issues. Buyer be aware. Do not buy from here!!!!! read more

I MADE A HUGE MISTAKE and bought a truck from this company autonation Ram, Chrysler,Jeep and within 8 months my 2500 ram 4 door heavy dutys transmission completely blew out and thats no where near the worst part. After that my truck was given back to me 2 weeks later saying the repair was made with a gasket and bolt being the issue of an incredibly violent shake and the blowing and Spraying of transmission fluid all over the engine nearly Catching Fire. Again 2 weeks later it was given to me then 4 minutes later and 2 miles later at most my truck blew again nearly Catching Fire again because all the fluid from the transmission had sprayed all over the headers of the engine nearly Catching Fire again its still there at this point 95 days later with no! absolutely no! communication no lip service of any kind and no end in sight if that's what you want go ahead go there Not to mention this was my work truck their offer was to make 3 truck payments for me but only (1) check is allowed so NO MONEY TILL THERE DONE. WHEN???????. At this point Imagine not having a truck to perform your every day landscape contractor business duties. I build walls, fences, replace yards,irrigation systems, ponds, plants and concrete work. read more

Purchased a vehicle here on may 25th and wanted it titled in a different state. I was told it was no problem and easy for them as they do it all the time. Well July 18th..come to find out they had not even started work on it when my tags were do to expire within the week. Not only that now they have issued my title check to a department that doesnt even exist in my state and as of Aug 7th..still no title and being ignored. It's time to contact the BBB and an attorney I see. Dont give this shady shit show of a dealer your money. Read the terrible reviews and steer clear (which I should have done) read more

Good Experience I bought a 2016 Jeep Wrangler here and dealt with Derek and Terry. They were able to get exactly what I wanted, when I wanted it. The process was quick and easy. LV read more

Incompetent is an understatement. I did business back when they were Allen samuels, was really hoping after autonation purchased it that they would do a complete 360. It takes them over 2 hours to mount a tire that I was told would be ready the day before. Stay as far away from this place as possible. Crooked from the sales team to the service. read more

In my 60s, bought more than 20 vehicles including 2 jeeps at dealers in DFW, other states, and Europe. Hard to find honest, knowledgeable car people as in my experience they all are trained to pickpocket, have little specific vehicle knowledge that they try to cover by BSing, and add little value to a purchase. But, 6/18 went to these guys to buy new loaded JL Rubicon and walked out after their treatment and refusal to provide a price without trying to play lets make a deal (that costs you the buyer more). read more

I wrote another review earlier, as a good faith gesture that these folks were going to take good car of me on this deal. They didn't, so here's the update..... If I could give this place a -10 stars, I'd do it. I am a lifetime Dodge fan. I've bough and driven Dodge vehicles exclusively since 1993 when I bought my first new car. I've purchased 4 new Dodge vehicles in the last 10 years ( 2 of them were bought on the same day). I love Dodge, but this place....have a seat, this is going to take a minute. A little over a month ago, I contacted a "friend" who is a salesman there, told him what I wanted and even told him where the vehicle was located. It was a very uniquely optioned 2017 Dodge Charger Scat pack. They arranged a dealer trade and called me on Saturday, 2-25-17 to tell me the car was there and ready. SWEET!! I drive the 45+ minutes over there to see/ test drive it. I never drove it. There was damage to the front bumper, rear bumper, driver's side headlight and NUMEROUS deep scratches all over the car. Looking back, I honestly think they were hoping that I was too star struck over the new car that I wouldn't notice, take it home and when I noticed the damage to bring it back for them to tell me, "It wasn't like that when you bought it". (There were no concessions offered for my having purchased a damaged new vehicle either) How does a vehicle go through Pre-Delivery inspection and the detail shop twice without someone noticing that there is paint missing on the car? They promised to make it right, so I signed for the car and took it home. (I'm too trusting) I took the car home, put it in the garage and didn't drive it until Monday morning when I went to work and at lunch, took it back to the dealership for them to "fix" the damages. While sitting in my garage, I am reading the manual, I learn that the car records certain performance information....like top speed. With less than 400 miles on the car, someone had hit 131 MPH in it....before I even got it! (How bad did they dog this car before I ever even laid eyes on it? So, I take it back for them to "fix" the damages on Monday, 2-27-17 and drop it off. They gave me a base model V6 to drive while they had the car in the body shop. After having to basically harass them for a week and a half, they tell me the car is ready. I can't make it over there to pick it up, so they brought it to my work. (The only nice thing they've done thus far). As I"m looking over the car, I open the trunk to see if the front tag bracket (that wasn't put back on the front bumper) was in the trunk....there is a hideous sound and now the trunk doesn't close properly! After getting the trunk to close, I sit in the car to look at mileage and performance recordings. There's 100+ miles on the car and top speed recorded is over 100 MPH....WHILE IT WAS SUPPOSED TO BE IN THE BODY SHOP GETTING FIXED!! I fixed the trunk myself, I'm scared to take it back for fear of what else they can do to my new car. Turns out the body shop had trim pieces installed incorrectly causing the trunk not to close. In talking with the sales manager, while they still had the car, I asked him what could be done for my inconvenience. Maybe I could get a cold air intake on the house. I was told, "That's expensive, I'll have to discuss that with my General Manager". So, I just bought a $48,000.00 car, that's been beat on and damaged, and you can't give me a $300 cold air intake? I have contacted Auto Nation Corporate, no reply. No one at the dealership is responding to my calls or texts. I've called Dodge corporate and they're not even returning the calls from Dodge. I guess they have my money and don't care what happens now. I'm not telling you not to buy a car from this place, you do what you want. If you're smarter than me though, you're researching first and will make a better decision than I did. read more

Steer clear! The process of purchasing our grand Cherokee Jeep went pretty smooth. There were a few cliches in paperwork not being submitted properly, but otherwise ok. The service center is by far the WORST by far I've ever encountered! Due to air leakage through a door we left our Jeep in their service center. They didn't even start work on the Jeep for over 2 weeks with ZERO updates the entire time! They were clueless what to do until my sales rep contacted corporate. The door needed replacement. I do not recommend this particular location for service and unsurprisingly neither do the sales employees. If they are aware the service center is crap I don't understand why they don't retrain or replace stupid!! read more

My husband was very hesitant and nervous about buying a new car and dealing with car salesmen that make you feel they just want to sell a vehicle and aren't worried about what you are looking for or need. I was so glad we stopped at Autonation because it turned out to be a very pleasant experience. We actually stopped by three times and every time we stopped we felt comfortable and everyone was very helpful and patient!!! Jeremy and Richard did an amazing job in helping us find the right vehicle we needed and were not at all bothered by the time it took us to make the final decision. The person that helped with the financing also did a great job I just can't remember his name. Had a thick accent but great!!! I highly recommend this place and the service was amazing! read more

Just had a terrible experience going to to put a deposit on a new Ram 1500 Limited that was in transit. The sales person Terricka told me I could come in and put $100 down to hold the vehicle for em when it came in, so I could see it and test drive it before beginning that buying process. It would be a few minutes of my time. Well, after driving over an hour round trip, it was nothing like she said. They anted me to sign a document committing to purchasing the vehicle, without any negotiations, and was denied the affiliate and discounts programs I had already mentioned to the salesperson previously over the phone. I was blatantly lied to, and I was shocked. When I purchase a vehicle at a dealer, that the beginning of a relationship, as I will take it there for every service and amintainence issue. How would I ever trust the dealer with being honest, if they lied to just get me to come into the lot. I completely do not trust this dealer, and advise all people considering buying from this Autonation to reconsider. read more

After heading out to this dealership because a friend recommended it to me I was created by a very friendly and upbeat salesman but shortly after that when the "negotiation" was supposed to happen, that was when the nightmare kicked in!! Not only was I politely "laughed off property" but I didn't even get a counter offer! It was the worst experience and negotiation that I had ever received in my life!! I was completely dismissed without even a explanation as to why we couldn't do business!! Could have at least come back with a counter offer!! Absolute sad place to do business and I wouldn't recommend this place even if you were paying cash for a vehicle account it never got that far with me! read more

They are lucky to receive 1 star! I brought my new 2018 JL Wrangler Jeep in April 2019 with barely 10,000 miles for a knocking noise in the engine. After 2 days, they stated there was something wrong and arranged a rental car for me. Then 36 hours later stated there was nothing wrong with the vehicle that it sounded just like every other 2018 JL Jeep on the lot. I picked up my Jeep and took it to another Jeep dealership the next week and it needed a new engine!!! They allowed me to leave with a defective Jeep that needed an entire new engine! NEVER AGAIN will I go to Autonation. Absolutely unacceptable read more