Amazing staff , Managers are quick to jump in and assist , Inventory is a huge I mean huge huge great selection with over 500 cars to choose from they worked my my challenged credit , Will be returning to get my mother a car soon ! Thank you Auto One read more

Auto One - Auto Loan Providers Near Me - Arlington, Texas

Kelly was so upfront and honest with the whole process. very kind took her time step by step and made sure we knew what car we wanted and did her absolute best and got us a 2018 Chevy Malibu. The staff are very welcoming and helpful. I would highly recommend them. Thank you guys for giving us a second chance be able to get a car from there. Thank You Kelly & Bruce!! read more

This dealership is hands down the worst I've even been to. They employ classic bait and switch techniques to lure customers into their office. I responded to an ad on Facebook Marketplace to this establishment having a "blowout sale" with $700 down using their in-house financing on all their vehicles. Specifically pictured is a 2011 Jeep Wrangler Unlimited Rubicon and a GMC Yukon 4x4. After getting there, going to the DMV for a few hours, then coming back, they tell us that the deposit is $3000 based on our credit. But we went there for $700 down using their in house financing. How is this possible? read more

Good morning everyone PSA : I didn't want it to have to come this but after yesterday and this morning I was left no choice Late November 2021 -we priced a vehicle from Auto one location: 808 E Division St, Arlington, TX 76011 My salesman -Bruce : spoke with us about this car with low down payment said he was in good condition minus a few fixable cosmetic issues/. We took the car home and last then 48 hours later out stopped registering the key. Called them and without no problem they sent a locksmith to give us a new key. A few day later (Day7) my car was stopping and the error was ANTI THEFT DETERRENT SYSTEM- spoke with Bruce again told us to bring it up there and he would look at it . Ultimately he said it was because my battery cable was lose. Stated give it some time and it cut off. Everything was going well for about for about 2 to 3 months months until the same Error occurred again called and they stated that they would fix it with no charge however it would take 5 to 8 days for them to get to my car that's just it sitting on the lot and after they find out what the problem is because they have almost 40 cars ahead of mine it would take anywhere from 3 to 4 weeks before they would even be able to fix my car plus the additional days Before I could even get the car. So we're talking a little bit over six weeks that my car would be gone. The only times that I could bring the vehicle Monday through Friday 8 to 5 which are the days and times that I have to make sure my spouse gets to work. I spoke to the sales manager Chris. He wrote our name down and he said to bring it when I can. As time went on the worse the situation became I've only had this car ride at seven months I cannot drive it during the day I can only make it to one good place before it completely stops on me then I have to wait anywhere from 30 minutes to an hour and a half before the vehicle even starts up again. In the past month I have called I have reached out I have Spoken to everyone. After yesterday having to be stuck and then figuring out how to get back I called the sales manager Chris again and I spoke to him for a little over 45 minutes about my issues about what was going on and mind you this is their policy" Auto One is dedicated to customer satisfaction." https://autooneofarlington.com/ so you're more than welcome to read it on their website. After hearing my problems and grievances and telling me that he does not have a loaner car they do not offer a loaner cars. He said go ahead and call service and make sure they have a vehicle for you when you bring the car in today after speaking to service and being on hold the service manager stated that they do not have any loaner cars in fact they have 40 current cars sitting on the lot that have not even been touched. And unfortunately with the amount of customers they have there unable to get to all the vehicles in a timely manner. So in frustration I've called to speak to Chris again and I was disconnected three times and when I finally got a hold of someone they said he was out of the office today. I have been dealing with this ongoing issue for a very long time I have been patient understanding and willing to work with this dealership they are unwilling to understand why I am upset. And as they stated to me yesterday my signature is only good for 30 days if you had brought the car to my lot 30 days into having it we would've done something which is obviously false because I brought that vehicle to them within a seven day window of having this vehicle in my possession I'm currently reaching out to corporate and waiting to hear back from someone as a person that has worked in a car dealership and various dealerships over a 6 1/2 year Spand I would never want any of my customers to deal with what I am dealing with nor would I want any customer to go to a dealership we're basically they will give you this car and they will do nothing else to help you. This vehicle is not safe and this vehicle is a hazard it has stopped on me while I was driving on the highway it has stopped on me in an intersection and I had two kids in the backseat thankfully I was able to wave someone down in the street so that they could direct traffic to push me out of the way. That has happened more times than I would like to express. please watch out when you're purchasing a vehicle that the place you have in mind is credible and stands on their core values. It is obvious that this franchise is only dedicated and getting vehicles off of the lot. I am upset and I am frustrated and I am just plain out disappointed. If you know of any one else that is having these issues or any issues for that matter with this dealership please poster grievances share them this is the only way that these issues will stop if not they will continue to take a vantage of families that are in need and eventually they will put someone in a car and it won't just be a post about the vehicle that working. read more

Honestly this place is full of shit !! Me and my sister drove 2 hours away, 2 days back to back and they bullshited us both days. If you a female DO NOT come by your self (definitely if you do it know about cars that much) they will take advantage of you and give you the run around. Only two workers that was good and very helpful other than that it's nothing but kids working and the manger doesn't help just sit in his office sucking up air. And the cars not all that even the workers agreed so if you need a car I would not waste your time on them. PERIODT read more