had a very frustrating experience at this AutoZone location. The cashier was rushing through the…read moretransaction and did not provide me with a receipt. Because of that, when I realized I was given the wrong part, I had to go back and deal with extra hassle just to resolve the issue. Instead of a simple exchange or refund, I was only given store credit, which was inconvenient since the mistake wasn't on my end. Overall, poor attention to detail and customer service. I expected better and won't be returning to this location

I had a very upsetting experience at this AutoZone location around 10 PM on a Saturday night. I…read morereturned about $45 worth of items, all brand new and unopened, purchased with a valid receipt and a Christmas gift card. I work on cars and often buy parts that end up being returned, so I frequently make returns -- this is normal for my work. Instead of handling this professionally, the manager accused me of stealing, cursed at me, and threatened that they would keep my merchandise and call the police. Regardless, the return was processed and I was able to buy other items with the returned money, so clearly the system did not flag anything. This behavior was completely unprofessional and unnecessary. Even if a store wants to limit returns, it does not justify false accusations, aggressive behavior, or threats toward customers. The manager needs better training on how to treat customers respectfully.

The trailer hitch on my Subaru Forester was done with great professionalism. After my new trailer…read morehitch was installed, the installers showed me how to properly take off and put Back on the hidden hitch on my vehicle and to lock it in place. Great Customer Service at this facility. I highly recommend American Truck and Trailer to anyone needing a trailer hitch installed. .

We have taken our trailer here multiple times for inspection and repair. They are always friendly…read moreand helpful. We usually have questions about the trailer and they are very patient in explaining our options. We've taken our truck there a couple times as well and again they were super helpful.

Amazing experience Will was a great help in identifying my windshield wiper issues! Took his time…read moreand got to the root cause. Will definitely return to buy wipers with Will.

I needed help with some knowledge about replacing my muffler. Jose had a great attitude and…read moreexplained things in a way that I could understand him. He helped me get the parts I need and explained to what I need to do to replace the muffler myself. Saving me 100 of dollars. Outstanding customer service and knowledge. Thanks Jose

Not a bad experience. I ordered tires thru Amazon. During checkout, you can schedule a visit to Pep…read moreBoys for them to install your tires. $20/tire is better than the $38 that another local shop was charging. According to Amazon, there wasn't any appointment available right away, so I didn't schedule it thru Amazon; however, after I got my tires I called them to check availability, and the guy told me he could do it that day. Awesome. They also recommended a wheel alignment for another $100. Skeptical of the upcharges, I said the uneven wear was probably due to my very aggressive cornering. They said they could check the alignment first to really see if I needed adjustment, so I said "Sure, why not?" As expected they said it was out of alignment and told me the numbers. I couldn't recall the last time I had an alignment, but it was probably due for one anyway. I get my car back and it drives nice and smooth. After a couple of days I fill up the gas and check my tire pressures only to find out that the pressures are all different in each tire, as much as 7 PSI. Makes me question their quality control with everything else like tire balancing, wheel alignment, and lugnut torque. It rides smooth so I think I'm okay and the mechanics were pretty cordial, so yeah...not bad.

I called 2 times for some tires only for them to "put me on hold real quick" then hang up both…read moretimes. I should have read the reviews, this place sucks. Hanging up on people doesn't make them end up coming in pers

Had the best price and warranty for my car battery compared to Autozone, Advance Auto Parts, and…read morePep Boys. Napa was $125 for 84 months. The closest comparison was 150 for 48 months. Also very knowledgeable and helpful.

Just stopped this Napa .. a easily accessible location first of all.. I had a great interaction…read morewith a gentleman named Ken. He was knowledgeable and friendly will be my first place to choose for auto parts. Thanks!

Fantastic place to go for any of your DIY needs. Recently had a battery that needed to be replaced,…read morebut the top of the battery was leaking and had bad corrosion in the terminal connectors. Service guys told me it was against policy to help bc if the connector snapped it'd be a liability thing. No problem - what surprised me, though, was they stopped by to check in on me regularly while in the parking lot, asked if they could supply any niche tools to help and even came in to help install the new battery once I disconnected the old one. This kind of help is hard to find; quality group of folk who know what they're doing but also not afraid to help you when you need it. Def will continue to return! Highly recommend.

The customer service here is absolutely amazing!…read more I came here regarding a tail light being out--unsure of which light bulbs it is I needed to purchase, I asked the staff member at the counter. He was beyond helpful in assisting and answering my questions and even went outside with me to double check exactly which light it was that was out. Unfortunately, this was the second Advance Auto Parts I had to stop by that morning, which they too did not carry the light I needed either. The staff member was so helpful and informed me that I might actually have to go to a dealership to see if it's the entire back tail light I'd have to replace. (Which ended up being the case) Awesome experience and so glad to have willing and helpful staff member here that went out of their way to make sure I was being assisted as best as possible.

The best place to take your car hands down! My RC F doesn't have many places to go for aftermarket…read moreparts installations. I was starting to think I would have to drive 2hrs up north to get anything done. Glad I found this place that has worked on RC Fs in the past and truly do their research before quoting me any numbers. Niko worked with me to get my exhaust shipped out to their shop in VA and have a slot for my installation within a week. They worked 5hrs straight to get my exhaust on and once I heard my RC F sing, I couldn't believe it it was my car. Night and day difference. PTuning does quality work, that's why they will be installing my headers next month!

If I could leave 0 stars I would prefer that. This place had our car for over 3 weeks, kept saying…read more"oh it won't take long".....sent the estimate to the incorrect email after telling them twice. Then say "oh another week" calls back to some man just mumbling nonsense that is not understandable into the phone, so my boyfriend went in person to talk to them. We hear "oh it will be next week"....he goes back and the car is still sitting in the SAME spot as before. We will be taking our business elsewhere and are considering action for unfair business practices.

I would go to any other Cummins than here if you are trying to get your RV generator oil changed or…read morea repair. 1. They NEVER call you back. 2. It takes them days to complete a service. 3. The guy in service w/ the guitar necklace doesn't return calls and is not nice. We used them once for a recall and then called for some general maintenance and had the same horrible experience in that we left 2 messages and never got a call back. We ended up calling the Richmond location....they picked the phone up immediately, scheduled our appointment and did our service in a timely manner. We will avoid this location!!

Michael and his service team fixed my food truck generator that wasn't producing electricity with a…read moreshort turnaround time! This place is run efficient and they are very knowledgeable very pleased with the service. Thank you, Michael and Cummins/Onan service