Love this place! I come here once a month! Great service, fast, and thorough! What more could I ask fo!

I have been going to this car wash for years and it's overpriced for the service. The last two times I was there, my windshield (the one thing I notice while driving away) was dirty. I spoke with the manager on the last visit, and asked that they pay extra attention, given how poor the last wash had been (but I still got a "finished" car with dirt on the windshield). It's twice the cost of other car washes in the area and the results are consistently poor. I have requested a refund, and received no response from the owner. read more

I had my car wash done yesterday for the first time and I can definitely come back again!!! Great customer service, and the prices are fair. I know it gets hot and sometimes they miss something but if you talk to them they will fixed right away! Great jobs guys. read more

Great carwash! The employees are courteous and professional and pay attention to detail. They did a thorough cleaning of the interior and exterior of my vehicle. I was impressed with the number of employees they had working at my car at once to accomplish in a speedy fashion. This is the spot to go! read more

Had them remove sap from my car. They are prompt, approachable and dependable. Price is not too bad given the location.

Love this car wash!! Great detailing and customer service. Guy at the front is always friendly. Highly recommend?

I am always satisfied with the service here; my car is clean and staff is friendly. Never had a problem.

Auto Pride does a great, basic car wash. It's convenient, fast and thorough. I particularly like the strong and very friendly service provided by everyone from the person who greets you, to the cashier and those doing the cleaning. It's a friendly and solid neighborhood business. read more

Went to this Palo Alto location for a quick car wash and they did a fantastic job! Friendly staff and great gift shop. I will definitely go back. read more

They do a really good job if you get the full works done. But before you leave make sure they get all the wax off. Also the woman you pay inside isn't very nice. But your car comes out all pretty! read more

**Update. Tim the owner commented with his apologies this morning in reply to my review, which I appreciated, but I now find that the post has been deleted. Suspicious to say the least. Bottom line: Don't come here. I write reviews only when the experience was amazing, or in this case, terrible. I've went here a few times before at this location with mediocre results, but passable. Today was just awful. $22 to wash down your car with water, then to accuse you of not knowing how to leave your car to the workers the right way. After meekly swiping my car a few times with dirty towels they shouted that my car was ready. I did a quick inspection, saw that many places were dirty and seemingly untouched, in the interior and exterior. The interior of the trunk wasn't even vacuumed. After I politely told the worker to clean a few spots, he looked at me as if I was a moron and told me that I didn't tell the first worker (the guy who stands at the vacuuming station when you first arrive) to clean the whole car. Really? Do you think I would pay my hard earned money as a college student to have my car partially cleaned? The harder to remove dirt wasn't cleaned obviously as the workers were too lazy to do a good enough job. When I pointed it out, they told me they were scratches. I wasn't born yesterday people. Ignorant, lazy, rude, workers, waste of money, waste of time. I had to wash my car myself after I got back. Disappointed. read more

I called and asked a price on cleaning outside of my car. They told me $12.99. I went the next day and it was 16.99. Not a good way to bring in customers. read more

I come all the way from San Mateo just to get my car washed here. From taking such good care of my car it feels brand new...to the friendly service...i always feel like im taken care of and there really isn't anywhere else I'd go read more

Recently went to auto pride and was left very satisfied with the detailing of my car! The staff was very friendly and left my car looking brand new! Will definitely return and recommend others who want excellent quality auto care to take their vehicles! read more

From the moment I pull in I am treated with smiles. Margarito is the best. Always ensures my car is taken care of. The cashiers are always so friendly and professional. To finish it off the team always makes sure my car is the way I like it . They always remember I do not like tire shine!! read more

Great service, friendly staff, and reasonable prices. My go to car wash in Palo Alto.

Very bad, they damaged my driver seat control panel during complete detailing and denied it: I brought in my car for a complete detail the past Sat 9/29 around 9a.m. They told me that it would take 3 to 3 and half hours. I called in around 1 p.m. They said they'd take another 2 hours. Finally I got a call at 4 p.m. I picked up my car at 5:30p.m. They closed at 6p.m. 3 hours took up 6 hours to finish. After I got off the car, I noticed the car seat did not fit me very well, so I went to adjust on the panel and noticed something loose but did not pay much attention since the seat adjusted OK. They shampooed carpet and rugs, and told me to let them dry before put rugs back on. It was quite damp. so on Sunday I just left the car with all windows open in my drive way for the whole day until late afternoon. When I got back in the car and told my husband that I noticed that the panel is somewhat loose. He came and checked to find out the whole panel is quite movable, and a small broken piece of plastic from the attachment to the panel. So I immediately called to report to Auto Pride. The manager said let me bring in to have a look. He outright denied it but did acknowledge that they did not notice anything broken when they had the car saying that he had checked everything after the detailing. Was that true? My car got lots of soil in the driver seat, and on the adjustable track. That's the very reason why I asked for a complete detail cleaning. They had to move the car seat in order to clean/vacuum. If any cleaning person, bended over the panel sitting on driver seat, it could break easily. Today I went to mechanical shop to get an estimate for the fix. They checked and told me that there were major broken plastic pieces were missing. Obviously the Auto Pride people took them and threw away. But they denied it! The manager let me file a claim. I don't know what that will lead to. read more

$24 for car wash? And it was $18 not so long ago? They also used to have a discount book that if you got 10 car washes you'd get a nice discount. Now it is if you get 10 car washes of same car you get something less than before. Perhaps if I just walked in for the first time and saw the prices I'd just shrug. But having used them over the years - and never being really impressed - it just makes it less likely I'll be back. read more

This place deserves a little more respect than 2 stars. They wash your cars, for goodness sake! The gift shop is clean, ditto the bathrooms, the waiting area is nice, there is free coffee, the prices are fair, and the service is fast, efficient, and professional. What more do you want? And don't forget to tip the staff here - they are surviving on minimum wage or less, I suspect. Loosen up, yelpers! read more

Good hard working people . Jesus Castillo very polite person help me during my car wash experience felt like I was at home

This place is hit-or-miss, and unfortunately, mostly miss for me. I'm not sure I can recall a time when I've been completely satisfied with their work. In my experience, they always miss one or more of the following: rain drops or dirt on windows, side mirrors, leaving a rag on top of my car. They also were a bit too rough once and chipped my door handle. I've never had any questionable experiences at Lozano, and even though Auto Pride is less than 1 mile from home, I prefer to go to Lozano for my car washing needs - can't say no to free, yummy popcorn! read more

Big line that's awkward to wait in. The occasion I went basically had minimal staff working. You can't really get out to talk to ask a staff member questions so you just kind of sit there idling. It was just expensive for the amount of time it took out of my day. read more

I wish I could give them 10 stars. I brought my car in for a wash, but I'm selling it so I really wanted to get it detailed. They convinced me to get it detailed (and gave me a discount!) but I was skeptical because of the reviews. When I came back, not only did it literally look like a BRAND NEW CAR, they had fixed the trunk latch, which had been broken for 2 years. Now I don't have to take it to the mechanic. The literally saved me major money. This is a great place. read more

Great service! Very fast. Staff was very friendly and thorough. I recommend this car wash

Unfortunately, Auto Pride seems to often be understaffed -- so the wait is long, and the throughput is low. I think I just sat in my car for 10 min., without moving forward towards the vacuum station; so I gave up, cut across the other lines, and drove off. Not worth the wait. Sigh...... read more

Overpriced for you get. After receiving the car back, it was clear that the car wash guys didn't clean the front window properly, the front dash, the front bonnet, all the doors. Careless and rushed work. Not worth $25. read more

I am a student and sometimes I don't have time to wash my car myself but I always walk away with a car that feels brand new and they have decent prices too :) read more

For a place that is incredibly pricey, Auto Pride Car Wash is thoroughly disappointing. Understaffed and utterly inefficient, it shouldn't have "proud" in its name. I had to wait 20 minutes just for an attendant to take my order! Definitely giving my loyalty to Lozano's from now on read more

I've been trying to find a good carwash in Mountain View, Sunnyvale and Palo Alto. This one caught me by surprise. Not only were they fast (20 mins), but they did a good job inside and out at a good price ($19.99 for the basic). read more

I am not satisfied with there work I pay $83.99 for interior and exterior My interior and exterior both are dirty I am going over there from two years Now I am not going over there no more read more

I was in the area and needed a wash. When they were done I noticed lots of dirt on the roof still so they sent it back. It's almost as if they were just waiting to see if I noticed. When it was ready again, there were still small specs of dirt on the roof and hood. The guy helping me gladly kept going but there was a lot to do. The vinyl surfaces inside weren't eve wiped down or the rear mat. I just gave up pointing things out to fix after a while. I can't recommend the place. For some reason the employees are not motivated here like they are other places, even Santa Cruz. read more

Expensive and mediocre cleaning. I asked for the $15.99 hand wash that includes windows and dash. They then asked if I wanted my door arm rests cleaned - and said that would cost another $6.99! The old bait and switch. When they were done, the interior was cleaner, but certainly not done with care; same for the exterior. At least it was pretty fast. read more

I read the reviews before going to this place, so was a little skeptical, but they performed the express detail really well on my sports car convertible and were polite. I was comparing these guys to a very snazzy place in newport beach that I thought couldn't be beat, but these guys did just as good a job. read more

I purchased the $23.99 car wash. The first thing I noticed was that the guy just vacuumed the top of the car mats and didn't lift them up to vacuum underneath. I had to ask him to do it. I figured I am paying good money to get my car cleaned up so I guess I automatically expected it would be done. So my car was washed in 10 minutes. When they called I checked my seats and there was sand all over the back leather seats. I have no idea where that came from. I asked them to vacuum it up. The guy tried to wipe the sand from my seat with a dirty towel then he took my car back to do it all again. They did a crappy rushed car wash. I'm not coming back here again. read more

I had my car washed during my lunch break today. I purchased the Gold package. I always inspect both the interior and exterior. When my car was done I inspected the exterior and noticed a scuff mark above the back right tire and asked the car washer to see if they could wipe it off and luckily it was not a scratch and they were able to wipe it off. When I returned to my office I noticed the control to the side mirrors was chipped and it was not chipped before the car wash. I called to explain what I found and they asked me to return. I returned and spoke with the manager and he took a look at it and said they do not touch the controls and only wipe around it. He said he also reviewed the cameras and said he didn't see that it was damaged by his workers. I asked if he had asked them and he said they didn't do it. He offered to let me view the video recording but I asked him if he had already reviewed and also said all I wanted was honesty because I had no reason to lie about it. He said I probably didn't notice it before I came. I don't believe what he said that the workers don't wipe the controls because otherwise they wouldn't be doing their job because they are supposed to wipe the interior because that's what I paid for. I feel I am a good judge of character and did not believe him at all. Rather than wasting my time and energy trying to argue that they did in fact chip the control I decided to write this review and warn others of their not so honest practice. I take good care of my things and like to keep the value of them. Be careful if you have your car washed here. Be diligent about inspecting it before and after. Hopefully you'll avoid having the same experience I had. Time to find another car wash. read more

One star for their card collection where you pay. Otherwise, don't go here! I needed an exterior/interior wash. The guy touched the hood and said I'd need extra service done to get it clean. (I should've turned around at this point.) He wanted 35-40 minutes. I said no, so he talked me into whatever an "Express Extra" was. $26 later, I had a car that I needed to look thoroughly over (wish I had read Matthew's post earlier). I had to ask to have black grease smudges removed (that weren't there before). After I drove away, I had to return to have them clean the front windshield again throughly; there were still spots all over and the side mirror had a big black grease smudge across it. When my daughter hopped in the car later, she commented that I didn't get the interior cleaned at all. Now there's an objective observer! I grew up in a service business, and this is not what I'd call "service!" read more

Came on my lunch break. The line moved pretty quickly. They did a great job vacuuming the interior and wash on the outside. Make sure you check out there website, they have coupons! Oh and be careful you don't miss the entrance, it's hard to find and easy to miss it! Right as you pass town and country plaza, the entrance to the car wash is right there. There isn't a sign just the driveway. read more

False advertising. Brought my van here because it says "100% hand wash." Low and behold I get there and it's like "just kidding, actually we use a machine and you won't fit so it's $50 to wash your van by hand"...I'm sorry but that doesn't make any sense to me. read more

A good wash at a good price. Hand washed and they offer the outside only for about six bucks, takes about five minutes. Some of the chicks that work there are hot so I give them an extra star on that alone. read more

Seriously, the manager needs to go to Lozano's in Mountain View to see how to efficiently handle incoming vehicles. It was a big, mismanaged mess and this is not the first time I've had this experience (you'd think I'd learn). I wish I'd driven 10 extra minutes to Lozano's to save time. The wash was ok; the employees were nice. read more