This is the best car wash I've had in the Bay Area. I don't really understand all the bad reviews. I've gone here maybe 5 times for just a regular car wash, maybe the platinum package, and I've recommended it to friends as well. The price is good for the area. I've always been pleased and when I saw an imperfection, they took care of it right away. Today I decided to splurge and get the interior detailing package. I have a Ford Escape, a small SUV, and they charged me $200 which I think is fair considering the prices I looked at in the area. The interior wasn't too dirty but I have a dog so there was quite a bit of dog hair and dirt. I was shocked with the results! My car looked brand new!! They even got places that I didn't expect them to. I am so happy with the results and I will definitely be doing this once a year from now on. HIGHLY RECOMMEND!! read more

Very lax quality controls. Just wana get you out quickly. Chose the platinum package thinking it will be good. But turned out to be ok. Door trims , front glass still not clean. Disappointed . They should focus more on quality if they want repeat customers . read more

I don't know how this place gets a 2 1/2 star rating on Yelp. They washed all the dead bugs and bird crap off my E150 by hand, then they washed all the rims and tires with a brush. After that they dried off my van with towels, cleaned my windows, and put tire dressings on my tires. You can't beat it for $13.99. read more

Not worth the money. Did a platinum package. When the car came out there were still some spots on it. I pointed it out to the guy and he said those required detailing for $80 to remove. I got a wet tissue and rubbed it off right there but he just shrugged...... read more

Paid $30 for a premium wash and they did a terrible job. Not only was the inside of the car still dirty (dirt on the mats and crumbs in the cup holders) but even the outside still have dirt spots. This place is not worth the money at all and I will not be going back. read more

Overall I've been to better carwashes but i did have them touch up some spots they missed and jerry was awesome! He apologized like three times and got every last spot! He was really awesome and genuinely wanted to make my experience as pleasant as possible! So will I return? Because of Jerrys customer service yes! read more

Pricey and not at all worth it. Paid extra for air freshener that I didn't get. Not confident that the wax I also paid for was applied. Windows were poorly cleaned especially the back window. Undercarriage poorly cleaned. A spill on back seat was not cleaned until I asked for it to be cleaned. Overall bad experience and won't return. read more

I've been to Auto Pride in Palo Alto several times. Although I've never been thrilled and thought the prices were high, I've continued to go because it's much closer than Lozano's - never again. I got the "Silver" service which is $18.99 and paid an additional $4 to wash the mats. It was a sunny Saturday afternoon, but it wasn't very busy (3 cars ahead of us total). My daughter and I went into the gift shop/cashier area and spent at least 10 minutes looking at cards. They do have a great card selection (I bought 2) and I know from experience they aren't fast so I wasn't worried the car might be ready while we were in there. When we finally paid and went outside, my car wasn't even through the wash yet!! It took another 5 minutes for my car to exit the washer and another 10 before it was "ready." I watched from a distance as someone brought my mats over and someone else made a half-hearted attempt to dry them off. I was sure I must be mistaken - they SURELY weren't putting my mats back into my car WET?!? But yes, they were. The guy who was handing my car over to me offered to take them back out and dry them, but by then I was running late so I just pulled them out and put them into the back (I have a hard plastic mat covering the back floor of my Audi Q7) and said I'd put them in the sun at home to dry. The car was cleaner than when I went in, but I would call the job only fair. It wasn't dry and there are now water spots on the sides and hood and the dash or console looked identical to the way it did before the "wash." Overall it was a very disappointing way to spend $25. One star for the wash; one for the pleasant staff and the great gift shop (picked up 2 cards while we were theres). From now on I'll take the time to go down to Lozano's. They do a much better job for much less $$ and since they're much faster it will probably take the same amount of time. read more

I have to say I wish I would have paid attention to the reviews from others before getting my car washed there. I figured it would be convenient since I had time to spare before a doctor's appointment. I was promptly greeted by a gentleman that was very polite and asked what kind of service I was hoping to get. He immediately tried up selling me which I can understand, I decided for the $31.99 plus $5 for Rain-X. It all went great until after I left and realized that one of my windows wasn't cleaned since they didn't lower the shade. There's tons of water spots on one of my side mirrors, there were pieces of residue from my child's play doh in the back seat which looks like it wasn't vacuumed very well. They also didn't dry the car well as now I have a long streak of water going from the mirror down the passenger side door. The workers were all polite, but the quality of the works was just not there read more

I work pretty close to this place and thought I might as well go after work as its convenient. My Co workers said they did an ok job so I thought might as well go. I got the silver package think it's $23.99 and tipped. My car looked ok and I drove off. When I got home I inspected the work and god was I disappointed! I left my trunk open and I don't at all see what they vacuumed because they was still sand in my truck! Also I go in the back seat and under passage seat they is still dirt. Side of the doors were not wiped down and the back window was still dirty. Totally waste of money. Don't go here! read more

Very bad service. Paid 20 dollars and my car doesn't look like if have been cleaned...

I went yesterday for the first time (after having printed out my $4 off coupon from their website thanks to a tip from another Yelper) and it was incredible! Such fast (and friendly!) service and my car looked flawless. They even touched up an area that I pointed out when I arrived saying it needed extra scrubbing since something had spilled. They close at 6pm and I highly recommend going at 5:30pm - my car got so much love from all of the employees since there weren't many other cars. I'm definitely coming back here - it is my new go-to carwash after having been disappointed at a big and popular car wash in Mountain View. read more

Juan went out of his way to clean a big white line ok that had been there after several car washes, nice touch, employees like that are nice to find, thanks read more

Terrible! I paid $40 for a wash and mat shampoo and the car was filthy! I took one of their rags and cleaned out the inside myself before I left the lot-simple spots like coffee spill in the center console etc. we're totally overlooked! read more

Great place for a plain old car wash, I have a pretty wide car and no problems with them knocking off my mirrors, usually a pretty good job and they vacuum too. Dont let they con you into paying for a wax though. $50+ and you dont even get a proper buff, surface ends up rough and looking exactly like it did after a wash. Even with the guy waxing my car by hand, they still missed the bird poo on my windsheild wiper. read more

I always takes my cars here and I have no reason not to. I have the same routine every time: leave the car, walk to nearby Pete's Coffee, grab a latte and then back to pick up the car. Service and the result are great and they have good through put even when it is busy. read more

I loved this car wash....I usually prefer a real hand wash not the spray and wipe off style I find they have here in california. I really was pleased. 8 days later still looks like I just got it washed. The crowd was extremely huge but the wait was reasonable. Will refer to everyone read more

Very efficient, friendly, thorough, & cheap! With the $4 off coupon from their website, I got the Silver car wash for $15. Except for a few very minor smudges remaining, my car looks great inside & out. I will come here again. read more

This place is hIghway robbery - SAVE YOUR MONEY! They started off by trying to convince me to get the full interior wash ($80) - he would not let me out of the car until he had told me all about i! And he was trying to convince me that he could magically make the scratches on my very old bumper dissapear with a 'special' wash. I had heard him try the same trick with the older lady in front of me, who waited politely for him to finish before saying no. What charlatans! - I said I might get the full interior wash at another time ONLY IF they did an excellent job with the regular wash now. THEY DID A LOUSY, NO, WORSE, AN APPALLINGLY lousy job! I agree with the lady who said her kids could do better - my non-existent kids could have done better! And what is with the cashier - she barely looked up from her texting, gave me the wrong change, and refused to say hello or thank you or you are welcome. When I asked what their hours were (after getting my change), she ignored me and continued texting. The 'supervisor' -who is supposed to inspect the vehicle at the end- signalled that it was ready barely 5 minutes after I had given them the keys - no wonder it was so quick, they barely touched the interior ! And he pocketted the tips himself! STAY AWAY! NEGATIVE NUMBER OF STARS, IF THAT IS POSSIBLE! read more

I didn't experience the negativity everyone else did. The kid yuked in the back of my car and thank god there was someone here to clean it up besides me. Service was good. The only downside is the parking lot isn't easy to get out of if leave your car there. read more

Some of these low star reviews do not describe anything like what I have experienced for the past 10 years. I have never had a dripping wet car, not even moist and if I find something I would like corrected, it is taken care of immediately. Those who are disgruntled by the time it takes are super impatient. read more

This was my first time there; I will probably not go back. When I got home I had to get out the vacuum to finish vacuuming the interior and detail spray to remove all the water streaks. I also paid for shampooing the mats, I'm not sure that they actually did anything. read more

Took a bit of time to get going, but during the hand drying process, Juan took extra time to get some marks off my car from a prior traffic accident. After he was done I saw damage to my car was not near as bad as I feared, thanks Juan! read more

Poor service, high prices, don't even dry the car properly. Go to Lozanos, instead.

after giving up on Lozano's car wash in Mtn View, I tried this place (which is actually closer to home for me anyway). Had a much better experience here! $15 for exterior and interior clean, (they also have $9 exterior only). no wait, really fast, great job on clean. it was smaller and easier to talk to the people to tell them what you wanted, vs at Lozano's where it's a zoo and you can't even explain what you want. this will be my new spot! read more

This place is terrible. I used to go when I first moved to the area but as soon as I went to other places I realized how overpriced this place is for terrible service. For example, if you sign up for a silver/gold/platinum, they happen to ALWAYS conveniently forget to do the add-ons. They just do a basic wash either way so you may as well pay for the basic, which leaves smudges unless you ask them to fix it, which makes me feel weird so I end up leaving with a dirty car. If you get an add-on, you literally have to ask for it each time, i.e. "Hey I paid for mats to be shampooed since there was mud all over them and there still is?" Then you get a mean look while they do it quickly and carelessly. They also are very rude and don't update you on what's going on, to the point that after waiting for 25 min and was told to just sit in my car and wait, I literally reversed that entire windy way out. If you are going to go here, do the $10 exterior only or the basic but not any add ons cause they won't get done anyway. read more