I paid $40.00 for a wash and clean the inside of my jeep. They did a horrific job! There are wipe Mark's all over and water spots. I will not be returning to this place. I can't believe what a crap job they did. So disappointed. read more

If I am going to be charged $35 for a car wash, my car better be spotless. It wasn't. Not only was my car not spotless, they purposely concealed what they hadn't removed by pulling my car up by then entrance instead of the exit with the rest of the cars. Why? Because apparently there was some dried tar on the passenger side that they didn't mention to me or even attempt to remove. I will NEVER bring my car there not just because it was a poor job but because of their lack of integrity. read more

Auto Pride - Here is the dried tar they didn't mention and tried to hide plus the dusty console they failed to clean. - Car Wash Near Me - Santa Rosa, California

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This place is terrible. Sorry, it is. Washing a car is not rocket science. It is a first world problem. If I wasn't so lazy I'd wash my own car, BUT, I had $30 to burn and no time to wash it this week, so I thought I'd give this place a second chance. I came here maybe 4 months ago and thought this place slipped because they were busy...I was wrong. It just has horrible leadership or management. How do I know? Easy, the manager guy - - or let's say better dressed guy missed so much dirt that I almost had them run it through a second time, but opted to clean it myself in their lot with their towels. $30 is not chump change. This is the one thing they do, so why can't they do a better job? This IS it...how can you mess up when the car is white and all the dirt shows. White paint is like a cheat sheet for car wash people. Look for the non-white place, and clean it. Simple. My adventure began when I had to summon the guys to take my money because they didn't want to walk to me to sell a wash to me. When I asked the difference between the $24 and $29 wash the guy read off the sign to me. Nice. After the car came out, I noticed the employees were actually not looking where they were squirting the cleaning fluid which is why they missed wiping up the cleaning fluid inside. I actually saw the guy squirt in the open door while he was looking in the opposite direction. DON'T WASTE YOUR MONEY HERE. There are lots of car wash places that want your money. The below pics are AFTER the wash and after the two guys "wiped down" my car and the last guy (better dressed guy) looked like he was doing the final work on it. This is also after I wiped down the entire grille area, the fascia under the grille and the inside door area. Terrible service. read more

Auto Pride - Dirty car. - Car Wash Near Me - Santa Rosa, California

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I f you buy a new whip ... always have the boy do a steam cleaning on your interior so its like new .

Literally the worst car wash EVER. If I could give this place zero or negative stars I would. Do not bring your car here unless you want to pay $20-$40 for someone to spray water on your car and move the dirt around I did a walk-around before I got in my car and had to point out that most of my car was still dirty. Wheels, back bumper, front bumper, windows, etc. And I payed for the Platinum wash....I asked him to do a better job or re-wash it which he said he would but I would have to wait in the 45-60 minute line again. Nope! Will not go back and hopefully enough people will see ALL THESE 1 star reviews and stop giving them money. read more

This was absolutely the worst car wash I every had. I have been out the area for a while now, but this car wash used to be the best and they have since changed ownership and name. My car was not wiped when fresh out the wash, they waited until some of the water dried on it. Okay no big deal, but would you please make sure I don't have soap and water marks all over my black car! I thought I would get a good wash seeing as I have a small ford focus. My windows were not cleaned. My carpet was not vacuumed completely. And I had to request the air freshener be put in. I was never asked what scent I wanted and when I asked about the air freshener, the young man came and sprayed a scented spray on the back carpet. Well that was new to me but okay it smelled nice, but it was only done on one side and faded in less than 24hrs. I was not pleased with this visit. Please do not waste your money like I did. read more

Just ok, I've been going here over the years, mainly because it has a convenient location. It usually takes longer than I like, but I go there with an extra dose of patients, as it could take up to 40 min from start to finish during busy time frames. I only go when I too lazy to do it myself. read more

Worst carwash EVER! PAID FOR THE PLATINUIM carwash and asked the guy if they vaccuum the back since i have an SUV and the guy said yes . I even left the back open! Still dirty the inside still filthy! Bird crap all over windows and sunroof! Are these guys blind or lazy? Both? read more

Took my mini van here yesterday because I wanted a better cleaning then what I usually give my car at Splash express. Honestly, I definitely can clean my car 100% better then this place cleaned it. There are areas on the outside that could have been cleaned better. The rims on the left side look perfect but the right side looks terrible. The interior windows look horrible. They are so stricky and the interior wipe down could have been done better. All in all...save yourself the extra money and do it yourself. I have learned my lesson. Piece of advice, have someone inspect vehicles before handing them over to customers because if I am paying for a job to get done then I shouldn't have to inspect my car to make sure you did your job correctly. read more

Amazing! A friend recommended I come here. I think she was trying to tell me something. LOL! Sitting here now. In and out in less than 30 minutes on a holiday weekend. My car was pretty disgusting-ranch living! $39. and it looks and smells like new. I'll be back! Addendum: Got home and noticed that my backseat had gotten missed on both sides. Called up and they said, come anytime and we'll make it right. It's an extra trek, I'd rather not have taken, but good customer service will keep me coming back! read more

I am disappointed by this establishment. I came in 40 minutes before closing wanting a basic wash and apolstry shampoo and was turned away. I was told they couldn't do it in time to close. Well I never saw anything that stated that they stopped certain services before closing. So I am extremely disappointed at this place and will look to take my business elsewhere now. read more

I have always been happy with the washes here and the cleaning staff are great. Unfortunately the good customer service does not extend to the front desk staff. They are rude and seem to barely conceal their disgust for their customers. It doesn't take much effort to be friendly! read more

Paid for the platinum service, when I got in my car the first thing I noticed was the dusty dash. Bugs were still on the windshield/ bumper and the cup holders were still dirty. Very dissatisfied, not worth the $40. Will not be coming back read more

Brought my new car in yesterday after not coming to this carwash for a few years. I've gotta say, WOW! They did a killer job and were super professional and nice. The tall guy, I think his name was Jim, who helped me was really cool and even opened my door for me (: I was hesitant to come back to Mission because of a not-so-great past experience but I'm glad I did. Decent price and excellent work. Highly recommend. read more

Got my truck washed there yesterday and it was as if I I went to a fundraising car wash for a school event. Missed a whole bunch of stuff! Dirty side mirrors, windshield, dashboard, and my mats were barely vacuumed. Horrible place. Not coming back here until I hear better stuff from them. I know the remodel looks very nice but the service is trash. read more

I have used this car wash for many years but my last visit was disappointing - The back window to my truck was not even touched (unfortunately I did not notice until I got home) and the inside dash board was left dirty. I am going to try it one more time today - I will give them the benefit of a doubt. Linda Jeffries/Santa Rosa read more

DON'T wASTE YOUR MONEY!!! (40,00) They don't have attention to detail, so therefor do a terrible job. Outside looked good but interior was so rushed and not checked obviously by a manager. Two interior windows never cleaned, vacuum was so poor I had to vacuum again/entire car when I got home. The extra I paid for the wipe down was to no avail, obvious some areas never touched. Their close to the hwy so I jumped in my truck and hopped on the hwy. instantly noticed when I tried to merge that both mirrors were still in. If they wiped them they sure didn't notice they needed to be put back out. Dangerous. Shame on me for not checking the truck before I left. I usually go to other car washes and never needed to check. I never imagined it would be cleaned so poorly. Really disappointed in work ethic and attention to doing a good job for a good days work. I can't possibly be the only one this happened to. Where's the manager for these employees. read more

The customer service is fantastic and my car came out really clean :) keira (sp?) at the customer service desk was especially helpful and I appreciated the above and beyond service she provided! I will definitely return :) :) read more

Spent $40.00 and had to go home and wipe down and vacuum the inside of my car. Will never go back.

I just brought my truck in there after a months of neglect. For $18 it was cleaned inside and out. Vacuumed, windows cleaned, generally as good as it could be. It wasn't busy, so maybe I got better service. But I can't speak to that, cause I rarely ever get my car washed. What I can speak to is that everyone was very nice and very hard working. I can't thank them enough for the great job. read more

This location is incredibly convenient for us, but we've been stung one too many times. The car wash quality, whatever package you get, is noticeably below average. This time, though, an employee flat out tried to rip us off on a full interior detail and exterior wax. I brought the car in around 2pm on a Friday, and they said they could have it done by 6pm. My husband went at 6pm, and the car was just coming out of the wash. The interior looked complete and was actually done well. However, when my husband inquired about the hand wax, the employee said, "Yeah, yeah, it's done." Not even close and it was obvious. This was a car my husband bequeathed to my son who took it to college. The outside had been neglected for the past year and bee droppings and slight bird poop etchings still marked the car. A simple wash could not mask the fact this guy was trying to skate out of doing the wax for a the cost of $75. When pressed, the guy finally admitted the wax hadn't been done. Oh, oh, he just misunderstood, he said. I brought it back in the next morning at 8am and explained what happened at closing the day before. They kept bland expressions and guaranteed to get it done in the next hour. The junior guy offered a small apology, the more senior guy didn't have much to say. I would have expected a more emphatic, shocked response from management. My feeling is that they weren't surprised this happened, but since we caught it, they'd certainly deal with it. Here's a suggestion for them: The best car wash I ever frequented (that coincidentally charged exactly the same prices) had one full time guy dedicated to quality control. Not one car left that place without the quality control guy inspecting it. This guy wasn't a manager who was always multi-tasking, he was just quality control. His shirt even proudly proclaimed his quality control status. Maybe if they implement a change such as this, they can turn this sad situation around. read more

I have been going to this place for a few years now, and I will keep coming back. The guys are working hard. I always get the Gold Package and my car looks great. Thanks Mission! P.S. I did not catch the bug splatter that was still on my windshield before I pulled out, but I would have hoped they caught it before I did. Nonetheless, still a good job. read more

I don't really know what to say. This place doesn't excite me, but on the other hand they do the job. There have been some times they've missed little spots like the coin tray near the steering wheel, but on the whole it's not bad. Could use more comfortable seating inside, but I guess when you're only sitting for 15 minutes it's fine. read more

Great customer service. My car was extremely trashed and dirty inside and out from a month long road trip. They were not too busy, and offered me a very nice discount to get the works detail job, about 75% off, and I got them to throw in exterior detailing as well. Total it was $80 for everything. I agree with the other reviewer that they do a great job when slower with business. I am usually very picky, and they satisfied my pickyness;) read more

Had my car washed here today for the second time in the past month. The first time they had to run the car through again as it still had so many "spots" that didn't come off and we were there for a very long time. Thought I'd give them one more try today...not a good idea. There were three lines for vacuuming and one man working except for the very pleasant and hardworking woman who walked back and forth writing up receipts. After being in line for 15 minutes the man disappeared for about 5 minutes. I asked the woman what the problem was...she said the lines of cars getting finished was backed up so they had to shut the whole line down. Finally made it to the vacuum station, went inside and browsed their great greeting cards for about 10 min. Came out front to wait...no one ever indicated my car was finished so I waited, wondering if it was. Finally went over and asked...yes, it was supposedly done. However there were still dozens of those little orange spots (from bees, trees?) all over the car and windshield so I waited another 10 minutes while a very nice man wiped all those off. Super easy to get off so whoever wiped it down the first time didn't even try. All in all, a 45 minute fiasco! And when I got home I noticed the cup for coins, phone, etc next to the console wasn't even vacuumed out. Will not return...way too many problems and too $$$. read more

Before you go print the $4 off coupon from online and make sure you tip! I've always had good customer service an have been satisfied with my $15 detail job. You get what you pay for! read more

Very annoying waiting in line to get my car washed. Cars with loud bass vibrating my car. Employees saying nothing to them about it. Floor mats put back in in-properly. read more

People are nice but the quality of work is not top notch. But if you bring it to there attention then they will fix it. I wish they had someone outside for quality control on every vehicle. read more

This is the 2nd car wash in Santa Rosa I went to that thinks it's ok to charge for a car wash and give back a dirty car. I guess I will just keep using my old car wash in SSF read more

I'm surprised this place has two stars. They have the laziest work force I've ever seen. 20 cars backed up into college ave. and the the TWO guys vacuuming out cars, move like sloths that just hit the bong. The two times Ive taken my car here, I always end up seeing something that should have been washed or wiped down, hand prints all over my car the first time and a half wiped down dash board the second time. I would never recommend this place to anyone...ever. Take it to a gas station car wash or wash it yourself because unfortunately sonoma county can't get a decent "hand wash" car wash to save its life. read more

I had my car detailed here and was much more impressed than I thought I would be. There was a minor breakdown in communication about when the car would be done, but they went out of their way to make up for it. And it was definitely worth the wait! read more

The people were nice but the end result was very poor. Mostly the inside of the car was clean very poor. I picked the silver package and was then asked if I wanted treatment on the doors for an extra 5.95..... In the end the inside vacuuming and cleaning was very poor! I recleaned it today instead of going back..... read more

Great car washes, friendly staff. Would really appreciate their updating their website to reflect their actual hours of operation, though. Did not like driving all the way there to find they had closed 45 minutes earlier than the website states. I reckon try calling first, as the posted hours are not accurate. read more

I was hopeful, having heard good things, and decided to splurge for the gold package. what a waste of money. I'm not even sure they vacuumed inside. they made my rubber floor mats really shiny, as well as the outside of my tires (not the trim -- that was awful) but other than that, the car was in pretty bad shape. They were fast, i'l give them that, but at the expense of a clean car and a fair chunk of change. Will most definitely not go here again. Save your money. read more

Not thrilled but my car is much cleaner than it was. It took almost 5 minutes before anyone came out to greet me and ask what type of car wash I wanted. They lack customer service that is for sure, not that it was bad service just no hello, how are you or thank you. read more

Super slow! If you're in a hurry don't come here. Only one person checking people in on a Saturday! 45 mins to completion. But good wash.

First time there, and will not be my Last.....The staff was very customer service orientated, they were under re-modeling and i count find the office to pay. A staff member escorted me to the office and apologized for the inconvenience. The Platinum wash, the best car wash i have ever had . The have the quality and the service and we will continue driving one hour to Santa Rosa to have our car washed. read more

DO NOT GO HERE! I thought I would try this car wash even though it is currently under construction. I was offered three choices and one the Platinum had Rain X and I knew it was going to rain the next day so I choose it for $34.99. Car came out and I walked around pointing out multiple missed spots. I had one guy assisting with the fixes, but there were so many I had to get a towel and start cleaning with him. Hello owner, you should be paying me! Anyway, after getting the car to an OK cleanse I went home and cleaned the side windows. Great all ready for the next day with some showers. I get in my car and surprise, surprise NO RAIN X. Drops stuck to the windows like glue. Oh, and there is one bathroom for all and it is nowhere near the waiting area. read more

I agree with most of the other posts here. Got my car washed and they missed lots of spots. Little disappointing for how much I paid. The staff was really friendly though. read more

I have lived In Santa Rosa most of my life and when it comes to car wash companies I have to say the "new" auto pride car wash is very disappointing. I signed the easy monthly platinum service however what I receive is the monthly get my car through the washer as quick as possible and we might hand wash your windows, put the tire dressing on, interior dressing etc. The service has become very lackluster at both locations and is disturbing when they charge you $35+ for a car wash. As I look at their Yelp reviews I can see a trend. Perhaps you should listen to your customers or not? The unfortunate reality is that we have become so used to poor quality and service that we continue to frequent establishments like auto pride. What I would ask is please have your employees take some ownership and "pride" in their work. read more