The salesman I met with, was unhelpful, rude, and snobby. He did nothing but insult my work, insult…read moremy situation, and did he try to work with me or act as if he even cared.

If I could give zero stars for this location, I most certainly would. I scheduled an appointment…read morefor 9:00am. Upon arrival, there was an extremely long line with only 1 service advisor working. He seemed to be frazzled but trying his best to service all waiting. I was finally checked in by service advisor, Daniel at 9:50am who gave very subpar service. He was very condescending when answering questions and offered no apology for the extensive long wait. This service advisor should not have a customer service position with the type of attitude he gives clients. This was my third visit at this location but most definitely will be my last. I do not recommend this location under the Dick Smith Nissan brand. Highly disappointed.

I had a great experience at Navy Federal. Earlier today I had to get my cards replaced and of…read morecourse it's Thanksgiving weekend and I figured it would be crazy. Honestly, it wasn't and the service was outstanding from the moment I walked in. The staff was friendly, attentive, and genuinely willing to help. Overall, I took about 10 minutes to get my new cards made so excellent service. I left feeling supported and appreciative of the excellent service. Highly recommended.

i was new to Navy Federal 6 years ago before I decided to move to Florida. I was concerned at…read morefirst because I attempted to do every thing via on line and remote from NC. However after moving to Florida and working with them in person, I have found them to be a really good bank to deal with. We have several accounts with the bank now and they set up our mortgage for our second home purchase. They provide a home sales advocate through a program called realty plus, it was very helpful both in selling our home and buying our home. whenever I had questions that were not being answered quickly enough for my taste, my advocate would get an answer quickly. I even had to change the type of home loan in the middle of the purchase process and they just rolled with the changes. No banking institution is perfect however I have found Navy Federal very supportive and I like the banking relationship we have established

My life has been complete ruined because I trusted a sleazy car salesman by the name of Ernie…read moreWright!! STAY AWAY FROM THIS PLACE!!! June 7th I went in with a check from my bank for 22k. I walked the lot looking for sticker prices. As I returned I was met by Ernie asking could help me. I'm certain he could see the frustration on my face and smell the desperation on me. We began a conversation of him asking what I needed in a vehicle. I told him I needed an SUV but the Cherokee was my dream and that I did not need a lender. Just a good car. Me, my daughter and my infant granddaughter sat there for 8 hours as he "worked" to get the deal done. When the sale was finally complete and I had keys in hand I wanted to connect my phone to the SUV before I pulled off. All of a sudden the touch panel was acting crazy. I went back into the dealership to tell him. He said it was no big deal and they would have someone look at it Monday. Over the next few weeks he dodged my calls and texts as I tried to see when they were going get the touch panel repaired. On June 30th the engine light came on. I text and called Ernie. His response to me was that the engine light could only be on because of the touch panel. Ernie gave me his word that the SUV was freshly serviced and there could be no engine issues that this was definitely a sensor/computer issue due to the touch panel. In addition to the engine light being on, the remote start and start/stop function stopped working. On July 1, I took it to get a small free diagnostic test to find out the engine had a misfire and the other issues "could" come from needing a new starter or alternator. When I went in to show Earnie the diagnostic he again said that these issues were from the touch panel and when they get it repaired if that did not correct the issue they would have their mechanic look at the engine. Within, the next week the SUV ran hot. Upon checking the coolant reservoir I found oil in the coolant, an indicator that a head gasket is blown. Upon reaching out to Earnie he was rude and insensitive to me and had no intention of honoring his promises of repairing or replacing. There are other details to this story but too much to text here. To me the worst part is he came to me on that first day representing himself as a man of God saying he was just sitting at his desk praying for a sale. As a woman of God I trusted him. He even shed some crocodile tears as we were signing all of the papers. They have done little to rectify this situation. This man saw me with my daughter and new grandbaby knowing I have a family to care for and he had no regard for our life. I am now stuck with a loan for 22k that I can not repay. I have no vehicle to drive because the repair estimate is over 7k. I am a Gig Worker so with no car I have no money. Earnie knew all of this as well. Due to this my family has been separated because of eviction. I am now homeless. Thank God someone took my daughter and her baby in. But I regret the day I ever considered doing business with these demons. DO NOT EVEN LOOK IN THE DIRECTION OF PAYLESS THEY WILL SELL YOU A LEMON AND THEN ACT AS IF YOU DONT EVEN EXIST. SAVE YOURSELF!!!

Excellent Service! The only reason I chose 4 instead of 5 stars is that the 5 star reviews seem to…read morego directly into the "not recommended" category. Seriously Yelp!, what's up with that? They have 13 4&5 star reviews that are squished down into the not recommended category and only 3 negative 1 star reviews recommended. Something's not right with that so seriously everyone make sure to check out the collapsed reviews at the bottom that have fallen into the not recommended category. NOW ONTO MY REVIEW! My family has purchased more than 7 cars from Ty over the last 15 years. 2 or 3 for my Mom, 2 for my sister, a spare older car for emergencies (so we never had to get a rental while one of ours was being worked on etc.) and I just purchased my 3rd car from Ty, Jamie and Trey today. I couldn't be more pleased! I was in a difficult situation being upside down on my car I wanted to trade in, which I bought from Payless 3 years ago. I can't give away my secrets but these guys WORKED to find a solution for me. Jamie seriously went above and beyond and spent well over an hour going over the numbers to find a way for me to trade my car in and leave with a newer car but not pile on the negative equity I still had on my previous loan. When my dad and I went in to meet with them we were not optimistic about the situation, but Jamie said Ty told him to take care of us and "make something happen". Everyone certainly delivered on that as I drove away the very next day in my 2018 Dodge Journey leaving behind my poor beat up 2014 Equinox in parking lot. The Equinox served me well but when I worked as a home hospice nurse and then doing Covid nursing, I really racked up the miles on it and put some wear and tear on it. There was no way a large dealership was going to be able to do what the guys at Payless did. They wouldn't have taken the time or made the effort! Go by and see them and see what they can do for you!!

Upon arrival, I was greeted and offered water by an associate. The waiting time and next steps for…read moreservices were explained thoroughly. This was my first visit at this business, so I appreciated the prompt responses. The service did in fact take around ten minutes. The technicians made recommendations on additional services I should consider as well as th oil I should purchase. The value was equivalent to the service requested. I would recommend this business.

Pulled up and was immediately greeted and offered a bottle of water. Tech was friendly and even…read moretalked me into a price which was lower than what I expected. I was going for something I didn't need for a new car and it's first oil change. He was great and the team was on point. I have had a great experience both times I have gone to this location, with two cars. My only feedback would be to find a way to link cars to a single account so I don't have to spend time adding my info for each car I have. You should be able to pull my data and then just add the cars as I come. Very minor but would be a great way to improve the experience even more. Overall, great job and I recommend this location.

Showed up this morning from out of town with a bolt in our tire and on a spare, they moved some…read morethings around and got us in and out of there in 45 minutes. Very highly recommend, customer service was top notch and they value the people that they service.

Service here is horrible!! The appointment setting is a joke, meaning your wait time before they…read moreeven began to service your vehicle is over an hour. I had an 8:00 again, and after 9, my vehicle is still sitting in the parking lot. I ask the manager, "do I need to reschedule" she said "you can, it's just him and he's doing the best that he can" and I stated why would you all make the appointment if you knew you would be short technicians" her reply was "I don't know" as she nonchalantly shrugged her shoulders. My previous visit with them a few months ago when I brought a different vehicle in to have the oil changed, the technician had oil everywhere....several places on the outside of the car but most upsetting, on the inside door panel, and even on the cream interior so much so it had to detailed to remove the grease.

Joseph Rafail is one of the best Salesman I have worked with. He cares about people listen and help…read moreyou get the right vehicle. Thanks for your help