Showed up this morning from out of town with a bolt in our tire and on a spare, they moved some things around and got us in and out of there in 45 minutes. Very highly recommend, customer service was top notch and they value the people that they service. read more

Service here is horrible!! The appointment setting is a joke, meaning your wait time before they even began to service your vehicle is over an hour. I had an 8:00 again, and after 9, my vehicle is still sitting in the parking lot. I ask the manager, "do I need to reschedule" she said "you can, it's just him and he's doing the best that he can" and I stated why would you all make the appointment if you knew you would be short technicians" her reply was "I don't know" as she nonchalantly shrugged her shoulders. My previous visit with them a few months ago when I brought a different vehicle in to have the oil changed, the technician had oil everywhere....several places on the outside of the car but most upsetting, on the inside door panel, and even on the cream interior so much so it had to detailed to remove the grease. read more

They caused a new problem with my vehicle that wasn't there before they worked on it. Then recommended I go to the dealership to have the problem they cause, diagnosed. Warning beware. Another thing they are pushing their company credit card. read more

April 7, 2026 To Whom it may concern, This is a formal complaint that I am filing with one of the Firestone locations. Specifically, Rock Hill SC and or Two Notch location. On 10/9/2021 I had my car towed to the Rock Hill location for an engine failure. After an engine diagnosis it was determined that the reason the engine failed was due to a failed engine coil and spark plugs. After this issue was corrected and paid a lot of money to fix the issue I was on my way. On 12/6/2022 again I was towed to this location for the same issue. This time it was failed engine coil number 2 and number 3. Once AGAIN spent a lot of money to replace the parts and was on my way. On 3/29/2023 I went to another firestone in Columbia Two Notch Road to have another engine coil replaced. Almost a year later 9/27/2023 Rock Hill location, once again money spent to replace the parts with the same exact issue and had the final coil replaced. All 4 at this point have been replaced again I paid a lot of money to have ALL replaced and would never have to run into the issue again if I had this car. On 3/28/2026; my car again had the same engine issue, and the firestone in the Sumter SC expressed to me that the coil that failed was under #3 the SAME part that I paid a lot of money to replace 12/6/2022 at the Rock Hill location. I explained to this location that it is not possible that the coil failed as they were all replaced and several hundred to over one thousand dollars have been spent to correct the issue. This location provided me with the actual part that failed and stated that if the part was replaced it would NOT have the Toyota emblem on it. They stated that the location that claims to have replaced it either gave a refurbished part (after market) or did not replace it at ALL. I now have the part that FAILED that the store sent me home with so I can formally file a complaint. They stated the others are new and have all been tested at this point. I want to express that I am extremely upset at this point because AGAIN spending hundreds to replace a part that I was assured was replaced at the Rock Hill location. The Sumter store pulled all receipts, and I went back through all the emailed receipts of paperwork and invoices and in the papers it does in fact indicate that it is the one that failed and paid to have them replaced. That day of repairs, I did not pay for a refurbished part (s); I paid for a new one with a lot of time and money spent back and forth. The Sumter location also assured me that if the prior locations did replace them as they should have that there would be NO WAY that ANY of them would have died this soon. I got my first car in 2005, and it was a 1997 Malibu, and I since then have transitioned to a 2013 Toyota Corolla and have been going to Firestone for many years giving THOUSANDS of dollars and I never turned business away from this company and have spoken very highly. After this encounter, this WILL BE the very last time I go to any other Firestone in the future. Someone was NOT very honest and ripped me off, allowing me to spend money to replace parts and they failed to do it the proper way. Knowing that I cannot see in the engine to see if it was all done correctly. I have reached out to corporate multiple times, they stated to and I have screenshots to share of the conversations that they have sent information over to the area managers. After 2 weeks I reach out again and they stated the case was closed no emails no phone call. I called the store in Rock Hill the manager at the store stated that the Sumter store provided false information and if they really feel like Rock Hill messed up, they wouldn't have charged me for any other work, they are all under the same umbrella. To have the Sumter store Call him. Corporate opened the case again and again notified that they have closed the case again. I asked for my money back on that part that was replaced and each of them are throwing me back and forth with each other. They have officially lost a customer of 20 plus years thousands upon thousands of dollars. I refuse to give a referral of customers to any firestone. read more

I request an oil change and a new headlight bulb as needed I went to the gym and told them to call me whenever the service was completed. They called me like 30 minutes later and told me everything was done only for me to get there and find out they never completed my lightbulb change. and I find that very inconvenient due to the fact they call themselves a complete auto care company only to find out they don't complete the work. With all that being said, give the two notch rd location of two out of 10. I do not recommend. read more

Over $100.00 for a diagnosis test... super rip off.. and they also charge an arm and a leg for basic work.. ill never come here again.

I called on a Monday @ 0750 and Brandon answered (Professionally) and asked if I could hold "No problem" I'm said... 5 minutes later after hearing the repetitive advertisements of complete Firestone is, the phone rang 6x and I was disconnected. Ok... I guess I'll try the next mechanic lol. read more

I took my daughter's car in for leak in coolant . They lost my daughter's engine cover . I went back several times for a solution . I was told either the manager was out or not available. The coolant issue continued, I had to take her car to the dealership. I think that they do not care about their customers or retaining them. We have purchased tires from them for many years . it's almost sad to see company brands, like Firestone that been around for a long period of time become so unprofessional and incompetent. read more

My right rear tire was losing air. The nail was pretty obvious. I made an appointment online and received a confirmation. About two hours before the appointment I received a call asking if I could reschedule. Only one technician had come in to work and they were really behind. While they did not work on my car, I still give them 5 stars for taking the time to be proactive, to call and tell me. That is good management. read more

Bought some tires and had an alignment done! A few months later the tires were worn. They told me I needed 1700$ worth of work done. I went to another mechanic and they told me the alignment was off that's why it was worn! He also quoted the price of 600$ for the same work that firestone wanted to do! they just lost 3generations of customers and will never get praise from me again! read more

READ IN FULL!!! Here's the lowdown. For my job I travel, a lot, like at least every two years. Whenever one relocates, it's always important to find the big three - a house in a semi-safe neighborhood, a good hospital, and a mechanic. I eventually found all three, but I blew through $1,800 finding the third. I'm pretty sure it's a law - one must blow through approximately $2,000 in attempted auto repairs before finding a mechanic who will actually do auto repairs. I just wish there was a man in each town to whom I could front the $2,000, and he (in return) would simply tell me which mechanic is the real one! "Oook, thanks for the $2,000, go to Bob's Auto, not Jakes, not Marks, not Bev's, and oh yes, for no reason, absolutely none whatsoever will you ever ever ever ever ever go to Firebones (spelling changed to protect the identity of all parties involved - parties like Firestone). The first time I visited this establishment was when I needed a battery and two tires replaced - as well as some other minor fixes. Easy enough (or so I thought). I had just bought a used car on Offer Up for a really great price. It was old (2003), so I thought I'd splurge once, and hopefully not have to do so for at least 7-9 months. Firestone charged me 900$ total for the tires, new battery, and additional repairs (whatever those were). I didn't think much of it, and felt the price fair. But halfway back to the house, the car started hopping (and not because the stereo was turned up). I drove it right back to Firestone and said "Bro, what gives? This wasn't a problem before I took it to you guys." They told me to leave it overnight. I did. I returned the next morning and they're like "yeahhhh, we're gonna need another 900, but for you (because after all, we are bros) I can do $600." I was like "yeahhhh no." I took it to another Firestone not far from this one (since Firestone is the Starbucks of the auto world, except Starbucks' coffee, is actually good, so that's not really fair). Anyways, I shelled out $400 to repair the "repairs" and called it good. The car was fine for 32 hours, but then it went back to hopping. At that point I figured it'd simply be easier (and cheaper) to start blasting gangster rap and just embrace the hydraulic-hopper lifestyle. Sorry NPR, I really did want to know how chocolate was made, but my car wasn't feeling it. I swore off Firestone forever and started swearing along to that sweet new hip-hop beat. One year later, I found myself needing a quick oil change for my new(er) car (2012). Sure I had already found a great mechanic whom I could trust, but I just needed this one, simple, little thing done very quickly - and my mechanic always has a line out the door (because he's too good). Like an idiot, I took it to Firestone (potential new slogan). 1 month later, my little lamp on the dashboard flicks on, and I'm half expecting a genie to come out because, well there's just no way the oil needs changing, Firestone just did that. As I'm deciding on my 3 wishes, I see smoke rising! This is it! This is really happening! $1,000,000! A house in the South of France! And a ...ohhhh, ok no, that's coming from up under the hood. This place is like the opposite of the Midas touch. IT'S AN OIL CHANGE!!! It's one of those things about which you say "Oh! An oil change?! I think my 2-year-old did one on accident yesterday!" Nope, not with Firestone. They (somehow) jacked it up. I was furious. Disclaimer: before I rant on, I must say the front of house service was great. No issues with the man. Very patient, very congenial, great dude. It's like having a restaurant with awesome waiters who are (albeit inadvertently) serving up your car a 5-course meal of mechanical food poisoning. They fixed it (again, for free); but as I so eloquently explained to the customer care(ish) Firestone service line, money is money, but time is also money (an economic concept that is almost as easy to grasp as...well as an oil change). If I spend 2 hours waiting for Firestone to change my oil, and then spend an additional 2 hours waiting for them to re-change my oil, that's a total of 4 hours. If I make $20 an hour, that's $80 worth of time I've given to Firestone, plus the $45 for the actual oil change. That's a total of $135 for a standard oil change! A bit much no? Needless to say, we didn't get anywhere on the phone. The sole purpose of their customer service branch is to act as a useless psychologist whose only response is "mhm, mhm, and how does that make you feel?" "What? Being cheated out of time and money? Not great I guess." Do not go! Use a real mechanic, or (alternatively) just send me the money and I'll call you and say "All right champ, you're all set to go, here are your keys" - I can personally guarantee the dopamine high which results from thinking you've fixed an issue. As for your car, I can't guarantee anything, but then again, neither can Firestone. read more

This is now at least the second time we have had a bad experience here. Staff were unfriendly and unprofessional. We made an appointment yet were not given any priority and forced to wait hours. Staff made excuses and asked us if we wanted to come back later when we asked what the status of our car was. Claimed they were understaffed yet many people were idling around gossiping and appeared to be not up to anything productive at all.Tried to insist nothing was wrong with our tire when there was a nail in it. Certainly not giving this place another chance. Save your time and money, go elsewhere. read more

These people are horrible. Not only do they quote you the wrong thing but they brake things just for you to have to go back and pay more money to have them fix it. I will never ever go back to any Firestone especially this one!!!!! read more

This is my first time coming here to get a re-inspection for my car with Lyft and the manager has no form of professionalism. I'm sitting in the chair watching him interact with customers and keeps making excuses as to he's the only one working, he's only had one day off since September 4th, he can't guarantee any times to potential customers, etc. As soon as he heads into the garage, he's walking around angrily, slamming things, pounding his fist on the table in the garage by the window for the front lobby. I can understand frustration in that sense, but when it comes to business there's a level of professionalism you have to display and it's clear that he is pissed off. This is not what I look for when I go to a business and I'll be going to another company to get my car serviced from now on. read more

I have known Rick, the store manager for at least 10-years and he does his best to make sure all of my vehicles are taken care of properly. He has helped me over the years to keep me abreast of any necessary things that must be done and what can wait. He always gives me recommendations and pricing and I am glad to see he is doing a great job managing this store and location. read more

I went to this Firestone because I was referred to this Firestone from the Firestone on Parklane due to the fact that they didn't have a mechanic certified for what I need it done. So when I got there they told me to drop my car off because there would be a wait. They had my car there for 5 hours before they called me and told me they couldn't find anything wrong with my car. So when I got there to pick up my car the receptionist try to charge me $45 for them not doing anything to it so I asked to speak with the technician who looked at my car and he told me that my AC wasn't working then my reply to him was it was working when I brought it here so his reply was okay let's go out and look at your car so at this point and time that was something you was suppose to already have done. When we went to my car my battery was dead due to the fact that my radiator fan was continuously running the reason why I brought it there so I ask the technician did he check the relay switches he replies your car doesn't have relay switches I said yes it does and I pointed it to him and he looks surprised that I knew that my car has relay switches so then I asked well what did you do to my car he said nothing because I thought the AC wasn't working I said what I didn't bring my car here for you to check my AC I brought my car for a diagnostic test then I ask him why I am being charged for something thats wasnt done. People be aware of who works on your car because if i didnt do my research i would have been paying for service that wasn't rendered unto me so I never go back to this Firestone. read more

I purchased an air filter and cabin air filter for my Toyota Camry. I was then told that it is against company policy to install non Firestone parts. I asked don't you purchase the same filter from Autozone?! The manager replied "No". Guess whose runner I ran into in Autozone purchasing the same air filter that the wanted me to purchase from them for a $7 each markup? You guessed it--Firestone! By the way, I simply take my car to a different Firestone location, and they install my own. Poor customer service and always trying to get over! read more

Went today to get my oil changed and tires rotated. I made an appt online the day before. I got there 36 minutes late because I thought I made my appointment at 12 instead of 11 and came right when i realized my mistake. So I got there and apologized and asked the man at the desk if they could still take me and if it would be a long wait and he said they could still take me and that it would not take long since I still had an appointment so I was like okay cool. After waiting about an hour I went to the desk to see why they had not started on my car yet and the gentleman replied "oh I'm sorry I just wanted to take a break before starting on your car since it's hot outside if you don't mind". The smart remark was very uncalled for. Well needless to say it took two hours to get my oil changed. I left there at 1:30. I was so frustrated that I just paid and left. Once I got home I decided to look at my receipt and seen that I was charged for a complete vehicle inspection so i called up there to see what that charge was for and a gentleman by the name of Brandon picked up. Brandon was very rude and disrespectful to me when he was explaining the charges when all I was trying to do was understand what I was charged. He talked over me and when I stated hold on let me see what you're saying while looking at the receipt he kept talking so I got frustrated and stated they would never receive my business again and hung up. This place is the worst. There is always a long wait and the staff is not friendly at all. I rather pay more and take my car to the dealership where atleast when they change my oil my car is washed and vacuumed out and there are snacks in the lobby. read more