My husband and I had an outstanding experience with Auto X-Change. Our sales representative, Shaun Condry, who is also the sales manager, was absolutely incredible to work with. We feel so blessed we were able to work with him We found the perfect vehicle for our little family, and Shaun followed through on every single detail from start to finish. He even answered his phone on his days off. Shaun made sure we felt safe and cared for throughout the process. He answered the millions of questions that my husband & I had with patience, kindness, and ease. We honestly felt a little uneasy about purchasing a car on Oahu since we live on Maui, but Shaun truly held our hand through the entire process and made everything feel smooth, comfortable, and trustworthy for us. This company is solid through and through, and Shaun is amazing at what he does. It can't be an easy job helping people you've never met feel comfortable about making such huge decisions. Shaun delivered on every single promiseA man of his word, no doubt! Shaun and Auto X-Change made a such positive impact on our little family's life. I would 100% recommend this company to anyone. Thank you, Shaun!! Eli & I are super pleased with our purchase. Our friends are so impressed with my new ride too :) Sending the biggest smile from Maui to Oahu Also, besides the process being so professional & personable - it happened quick! These guys know what they're doing, we had our Highlander in our driveway within a matter of a couple weeks. Zero waiting around, this company is all about action with integrity! If you decide to work with these guys, they will not disappoint, guaranteed! I've included a terrible picture of myself (I'm probably the least photogenic person on the planet ) but this was the day we picked up the car, and just wanted to share how stoked I was! Thank you big time Auto X-Change! read more

Auto X-Change - super stoked on the new ride - Used Car Dealers Near Me - Honolulu, Hawaii

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Sam & his staff esp. Shawn are very easy to work with. Nice selection of luxury europan & Japanese cars. Even saw some Harleys. Sam really has a passion for cars.. read more

This is my second time purchasing a vehicle from them, and it was by far the smoothest and fastest experience I have had. If I could give more than 5 stars, I would. The team is reliable, communicates well, and truly makes the process easy. They can find any car you are looking for. Big shout-out to Shaun, the manager, and Justin for being amazing and helpful throughout the entire process. Highly recommend! read more

John was super amazing, great service really enjoys what he does and knows how to help you enjoy cars more . He's fun he's inviting they let you sit in the cars, I definitely thought dealer ships were intimidating. but they worked with me and gave me a monthy payment that worked for me and it was all for a very NICE white 2016 Porsche read more

If I could give this business 10 stars, I would. I have never had a more positive experience, buying a car in my life. From the beginning until the end, it was such a remarkable experience. Everyone was so kind and helpful, they found me a wonderful vehicle, had me approved so quickly, and were so nice throughout the entire process. I'm so happy with my new car and I'm so thankful I found them. I will never buy a vehicle anywhere else again. I highly recommend them. read more

When I say that this company AND the people that work there are nothing less than understanding, patient, flexible, professional, and knowledgeable, I truly mean it! I was in quite a tricky situation simultaneously dealing with my finances and other heavy life stressors, and Josh, NG, and the others made the deal work wonders for me. ***I HIGHLY RECOMMEND*** read more

I worked with Shaun Condry (Manager) and Paul Escorpeso for nearly 3 months regarding the purchase of a beautiful, clean, low miles BMW in their inventory. With my situation with credit, payoff of my current vehicle due to a total loss settlement, and being on Kauai, my hats goes off to this dealership and Shaun and Paul. It was a lot of moving pieces, and not a quick sell. It was quite a process, and I was impressed that they were willing to continue to engage with me, as most did not once they knew I was not buying a car right away. They were really good about not being pushy or transactional, and they took a more holistic approach towards dealing with my specific situation. What really has blown me away is they were able to get the financing I wanted with my credit union on Kauai, get the car shipped a lot quicker than quoted of over a month with Young Brothers, and the car is cherry! I just had it checked out; and it is a in excellent condition, mechanically and condition wise. I had no data or history service records on this vehicle, and none on Carfax, with this 2017 BMW. They assured me that it was well taken care of, and it was. It lt's a good car and solid investment, and I love this 430i! They also worked with me on the down payment and price of the vehicle. These guys sell a lot of cars every month which is impressive with al the choices on Oahu. they worked hard, they treated me fairly, and did not oversell or over promise. Sean is knowledgeable and easy to talk to, very approachable, and Paul: he's is a real Pro!! He has worked for the best dealerships on the island. I will trade in and buy my next car here someday, and was really impressed. I have been on Oahu for 20 years and glad I gave them chance to take care of my needs. Shaun is a great manager. Mahaloz from Kauai! read more

Auto X-Change - Clean low mile BMW! - Used Car Dealers Near Me - Honolulu, Hawaii

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Every step of the process of purchasing my vehicle from Auto X-Change was great! My sales associate, Shaun, assisted me and answered any questions I had. The financing process went smoothly thanks to Sean C. I was able to finance my vehicle at the ideal monthly payments that fit within my budget. I always felt comfortable and never pressured throughout my experience with Auto X-Change and their team. I highly recommend them to anyone looking to purchase a vehicle. read more

The Auto X-Change team was so friendly, and helpful. Their communication was top tier! I was helped by Josh C. and Shaun C. Definitely would recommend purchasing a vehicle from them. read more

I came in to the dealership to check out an MB S550 that I saw on cars.com that they were selling. I was at first hesitant to even visit because of the low ratings AutoXchange was getting. Then John approached me and asked me what I was looking for, so I told him I just wanted to see the car they advertised. While this was happening, in front if their line was a 2015 CLS63 S AMG, a beautiful and powerful car, something that I never even thought about getting because I already drive a 2014 CLS 550. John goes to me and asked if I wanted to drive off with the car...I laughed. I have a credit of 670 ish, something I'm not proud of, but after 2 hours, Shaun told me that I was approved! Long and behold, not only did they buy my car $11k more than what BMW dealer was buying it for, but they also gave me a 4.9% interest rate! These guys are amazing! They will work with you however bad your credit is as long as you're patient. John, Shaun, and I started just laughing about my experiences with dealers. I am a veteran and so was John so we had something in common which was a plus for me. At the end of the day, I never imagined that looking to check a car will end up with me driving out with an AMG! I always wanted one but never could get approved for one. If you're military, I highly recommend John to handle your needs and Shaun to run your financial potential to get any car you want! Most of us hinder ourselves in getting what we want because we are afraid that it cost too much. Sure we don't need a fancy car, but it's about whether you want something and willing to go beyond to get it. I am glad I walked through those doors this afternoon and I am thankful for meeting two great individuals that works in the car business. Thanks for helping my wish become reality Shaun and John! Keep up the great work! I will definitely make sure to send some soldiers your way for great deals! read more

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Probably the worst headache I've dealt with ever buying a car from this dealership. Not only did they sale my fiancé a car that I later discovered the tires were balding. It's been problem after problem less than three weeks after getting the vehicle. They should not be allowed to conduct business anymore with standards like this. Selling death traps to people. read more

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***DO NOT PURCHASE FROM AUTO X-CHANGE*** On April 1, 2023 I paid cash for a used 2011 BMW 535i for my teenage son from Auto X-Change, Inc under the promise that specific mechanical repairs would be resolved in the signed "We Owe". The repairs were to fix the head unit in the dash which was not working, fix a noise in the steering, and replace the hood struts so it would stay open when you pop the hood. The sale was on a Saturday so the service department was not open. The sales person (Sean Kohagura) and sales manager (Shaun Condry) assured me the repairs will be done ASAP the following week when the sales department was open. They would even give me a loaner while the repairs were done. Everything sounded great! The following week came and I had to reach out to Sean to ask about getting the repairs done (1st red flag). I dropped off the vehicle to the service guy (Dickson). They weren't able to fix it so Dickson gave me the car back that same day. He asked me to drop it off on Friday to take to the BMW dealership to have them fix it. Dropped it off and they gave me a loaner. By Thursday of the next week the loaner was leaking Coolant and running hot. (2nd red flag). We switched out the loaner and then the following week someone was interested in the loaner but my car was waiting on parts. So I got my car back and waited for the part to come in. During this time the AC in my vehicle went out which I want them to also look at because it worked when purchased. By this time, my sales person Sean had started having an attitude when I would check on the status of my vehicle when he was the one who told me I should follow up with him (3rd red flag). I asked for the Sales manager to call me and "Bobby" called me. Now I don't know Bobby's last name and he's not listed on their website. But he seemed reasonable and interested in trying to resolve things for me. So I finally get another call from Dickson that the part is in and I can drop my vehicle off. I dropped off my vehicle and after another two weeks and two loaner Dickson returns my vehicle saying the repairs were done. But when he brings me my vehicle the head unit was working but it was in Spanish and the only person who could reprogram it was not showing up for work. And they were still waiting on the part for the steering wheel. The AC was working but I was at ground zero with everything else. One day later the AC goes out again. So I call and text Bobby and now he's not returning my texts or calls. So I wrote a letter to the owner (Sen Ming Lin) and made a complaint with the Better Business Bureau. The owner turns out to now even live in the Hawaii or the United States. He has a friend (Earl Huang) who is helping looking after the dealership. He calls me and says a lot of the same things Bobby said to me originally in that he would get it everything taken care of for me. He explains to me that he knows exactly what they put in the car to make the AC work temporarily but it does not fix the AC. He says he ordered the head unit and when I bring it back in they will make all of the repairs at once. It has now been two months since I begin talking to Earl and literally nothing has happened. He said the head unit came in but they lost it somehow. I have since taken my vehicle to the BMW dealer who said the compressor and condenser on the AC has been out for a long time on this vehicle and it would be $5K to fix. In addition, the head unit is a used version from another country and cannot be reprogrammed. I would need to purchase and install a new one which would be another $2100. That's more 50% more than what I paid for the vehicle. So I called Earl and he said same thing. He would figure out what can be done to help resolve this issue. Yet nothing has been done. Ultimately, Auto X-Change sold me a car with major issues they were aware of and did not disclose, they lied on the "we owe" saying they would make repairs they never intended to work. They have been nothing but unprofessional this entire time I have had to deal with them. They are nothing but a bunch of scammers. Do not purchase any vehicles from them, they all have issues and they apply temporary band-aids so they are not noticeable for the test drive and any inspection you may do when purchasing. They did not even register my vehicle correctly as the license plate on it did not match the registration. I had to go to the DMV to get it registered myself. DO NOT PURCHASE FROM AUTO X-CHANGE. read more

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Straight forward I was being assisted by Paul and he knows what he's talking about. This is the kind of sales transaction I was expecting none of that BS and I understand the process since I was in sales, too. If you're looking for a real straight forward no drama I highly recommend to see this guy Paul. read more

Come check out the cars and Awesome deals here. The Excellent staff makes great co-workers! read more

Auto X-Change - 2021 Christmas party! - Used Car Dealers Near Me - Honolulu, Hawaii

I read the negative reviews on this business, but decided to try anyway with an "open mind" because they had a vehicle I was interested in. Due to some review comments, I knew that I didn't want them to fix anything, so if the car needed anything done, I was not going to buy it. I would NOT recommend this business to any of my friends or family members. Here was my experience in bullets: -I emailed the Sales Manager to schedule an appointment to view the vehicle at the Kalakaua location . I gave them the Year/Make/Model and VIN # of the vehicle I wanted to see and he confirmed my appointment. When I showed up for my appointment the next day, they wasted 15 minutes of my time looking for the vehicle only to find that the vehicle was NOT there. Unprofessional. This segment was a waste of 1 hr of my day and gas. -I ended up driving to their "other location" on Nimitz, which is where the vehicle was since it was. Once I arrived, I waited another 15 minutes for them to get the car. The floor manager Ng, asked one of his guys to go get the vehicle and go with us for a test drive. When we got back, the guy (who still didn't introduce himself yet) turned on his "sales pitch" button. (Side Note: I REALLY didn't want the typical car salesman experience, which is why I asked for an appointment with the manager in the first place.). Salesman name was George. -All the things that were wrong with the vehicle that pictures won't show you: 1. Engine light was on the display panel - when we asked why it was on, George said he didn't know but he'd have their mechanic look at it. My thought = Why wouldn't their mechanic inspect the vehicle BEFORE they put it on the lot and show the car? 2. Trunk wouldn't stay in the open position and power rear door/trunk didn't work. When we asked what happened, George said he didn't know it wasn't working, but he'd have their mechanic look at it. Again... MY thought = Why wouldn't their mechanic inspect the entire vehicle BEFORE they put it on the lot and show the car? 3. There was a sound in the vehicle when we test drove it related to the A/C, but we couldn't figure out where the sound was coming from. George said he couldn't hear the sound. -George promised his mechanic would "fix" the engine light, the power rear door/trunk and all the cosmetic scratches on the vehicle. He said "no problem, we can fix all those things." This was the final turn off as he tried to promise the world to make the sale. I felt we were more than patient through the entire experience and I can definitively say that I would never buy a vehicle from a business like this. Look elsewhere. read more

Good experience overall!!! Selling my vehicle was a fairly seamless transaction. I'd go back!

Shaun the manager was very polite, intelligible, and patient with me through the entire car buying process. He made my experience an exciting and memorable one I definitely am very happy with my new Mercedes Benz and would recommend anyone to buy a car through Shaun and Auto exchange, Thank you for the experience and beautiful vehicle, mahalo :) read more

Auto X-Change - Used Car Dealers Near Me - Honolulu, Hawaii

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I've owned my previous vehicle for 15-years, and have been shopping around for almost 6-months. Well, needless to say that I'm picky with purchasing big things and need to feel like I'm putting my money to good use. I went to all the big dealerships on the island, and felt like I was getting the salesman pitch and pressure to buy from everywhere I went. The guys at Auto X-Change felt different, they were patient, very easy going, and never made me feel like I had to make a decision fast. They are super professional but can make you feel like your talking to a friend about a new car. After 6 months of looking I test drove with Auto X-Change, felt the good vibes from Shawn the sales rep and Shaun the Finance Manager and knew I had to get this car. They worked with my bank to get all the documents together. It was easy & no pressure. They even detailed the car for me! Auto X-Change is professional, friendly and no hassle. I highly recommend them. read more

Auto X-Change - Used Car Dealers Near Me - Honolulu, Hawaii

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In October 2021, I purchased a 2018 Volkswagen Jetta SE (VIN: 3VWDB7AJXJM239188) from Auto X-Change Inc for approximately $19,900 plus taxes and fees. This vehicle was financed through Pentagon Federal Credit Union, who received the title as Lien Holder. Auto X-Change Inc provided a clear title and no evidence of any significant damage to the vehicle. Recently I tried to sell the vehicle and was advised by a local dealership the Carfax report states there's "Structural Damage" to the vehicle. To verify, I spent approximately $47 to purchase the Carfax report, which does show this damage was reported on July 21, 2021. The Carfax report shows the vehicle was then purchased by Auto X-Change Inc on July 26, 2021. I purchased this vehicle from Auto X-Change Inc sometime in October 2021. This means Auto X-Change Inc knew the vehicle had structural damage and didn't disclose this information to me (the buyer), to Pentagon Federal Credit Union (the Lien Holder), or to Geico (the insurance company). If this damage was previously known, I wouldn't have purchased the vehicle, Pentagon Federal Credit Union wouldn't have financed the vehicle, and Geico wouldn't have insured the vehicle. I've made four attempts to contact Auto X-Change Inc, once by email, and three times by phone. There was no response to my email, I received a hostile gentleman on the first call, a voicemail on the second call, and gave my call back number on the third call. This is not only a safety concern but it's fraud. read more

Exactly one week ago I planned to go look at 2 Different Jaguar automobiles that I have been keeping my eye on. The first one was a V-8 Supercharged XJL and the other one was a V-6 Supercharged HF... The V-8 and the V-6 was only a year apart 2015/2016 both had really low miles 33k/34k with the V-8 priced $7000 more. I decided to go check out the Jag XJL first being that I slightly favored the look of the car over the other... The advertised pictures of both cars were nice.. I had made appt. With Josh to come see the car @ 1100, we met and talked about the cars many features... This car is fully loaded.... Any thing and everything you can think of is in this car... It's sleek and Luxurious.... Josh was pleasant and polite, no pressure on me - took a test drive with him and car felt smooth.. Went back to discuss price and in the end I got the price I wanted even my trade for $ 1000.00 better.. Highly recommended this place... They have some Beautiful cars in the Showroom.... Did not have to visit other dealer ... So Happy with this car read more

Best dealership on island hands down! Make sure to ask for Shaun Condry and Sean Ki. I've bought cars from Cutter and Servco, nothing beats the amazing service I received before and after purchasing my first vehicle from Autoxchange. There was no pressure what so ever. The owner Sam was awesome, he assisted with anything I needed. Shout out to Shaun, Sean and Sam for one of the best buying experience ever! Highly recommended! read more

Auto X-Change - Dream come true - Used Car Dealers Near Me - Honolulu, Hawaii

Location: Airport Salesman: Paul Manager: Phil After many stops trying to find a used Audi Q5, I stopped in this location after seeing an ad for an Audi. I test drove the vehicle and then was directed to a Porsche Cayenne for same price. I test drove it and felt conflicted. They pushed me so hard to the Porsche that I ended up buying it. Here are some immediate issues at hand: 1) Expired safety sticker (didn't notice until next day). When I asked Paul, the unknowledgeable salesman, he said that this is standard practice....to make the buyer go to the trouble of obtaining the safety inspection! WHAT? I have to take time off work to go get this done and THEN take it to them directly? It's a failed inspection, of course, because it is not registered, either. SMH... some people have no common decency for others anymore. 2) Purchased early April...now in July and still NO registration, no pink slip, NO communications. 3) Check engine light on within a few days.... "take it to our mechanic"....great...more time off of work. "Come back next week...we have to order the part".....great... MORE time off of work. They replace a fuel sensor or something. Light goes off! For all of 3 hours!!! Back on again. We have to move so I am delayed a few weeks to take it back but when I do, they NOW want to charge me $191 to fix the original issue that was never solved! 4) Don't waste your time emailing or texting... you'll get NO response whatsoever. (I just love being "ghosted".) Ignore anything Phil tells you when selling you the car. Paul is not much better. In fact, just drive down the street to a legit used dealership and avoid the headaches and lost money you will surely get from going to this dealership! I've warned them if they didn't fix this car, I would take it to social media. Here I am fellows! Next stop....BBB...Facebook, Cars.com, etc. read more

Again, I am writing as I spent the entire last half of the year working on a positive outcome to my experience at Auto X Change. Unfortunately my experience got even worse. They refused to give back my money and insisted that I had to buy a car with them. I ended up spending over $20,000 cash and they again promised me things they DID NOT deliver. In writing they promised to pay for shipping of a fully detailed Lexus with a current safety check, IN WRITING. The car arrived to Kauai dirty, with sand in the carpets, the windows had a film on the interior, expired safety, and I had to pay $400 at the dock because they DID NOT take care of shipping. Since this happened twice after I gave them the benefit of the doubt I HIGHLY reccommend you find a different DEALER. They are not honest. Upon talking to the Sales manager Sean, he informed me that I HAD to take down my prior factual review before they would do what they promised. BAD BUSINESS!!! I am filing with the BBB! Stay away from these liars!!! read more

I bought a car from Auto X-Change over 3 months ago. My salesman George Wang promised to include a spare tire with the car and would order one. A month later I called George about the tire, he said he would check on it. Another month later I called and asked why he never called back. George said because it hasn't come in. It's now 3+ months and still no tire. I called again and told George that I will leave negative feedback on yelp. George said "I really don't care this is not my company. I'm just a salesman". read more

Inconvenient. Salesman was all talk with little to no knowledge of what he was selling. He was like a pamphlet, limited information. Parking sucks as well as the location. We had to drive the car somewhere inconveniently located (as their suggestion) to get the inspection sticker ourselves!! Salesman did not put any effort at all. read more

OMG I love Shaun Sales Mgr as well as my sales person Sean awesome got my car finally I would recommend to anyone who needs a car see them they will take care of you big time. However their license clerk is something else they need to be educated in the process on how it works. read more

Working with Shaun was amazing, I'm from Virginia and was able to purchase a car with ease from Hawaii with Shaun. He made the experience worth it and if I ever need another vehicle, I'll be going back to Auto X-Change read more

I had a great experience buying my Hummer. They were very responsive to messages and there was no hassle during the buying process. They were very upfront with the condition of the vehicle. I will definitely buy from them again if the opportunity arises. read more

First off I never ever buy cars from dealers, and was looking for a specific model Porsche on the island. No private party car was available, So I went in to look at a car with no intentions of buying. Charles was very nice and not pushy at all to sell me the car. He spent a lot of time with me looking at the car over 2 days as well as negotiating the price, terms etc. After getting a PPI, and getting the car for an agreeable price, two days later I had an issue with the car that was quite expensive. I went back to the dealership and explained what happened, and how it was something that should not have failed within 35 miles/ 2 days. This was a very rare occurrence and has never happened to me after buying a car. The owner not only helped me take care of the repair bill( which they were under no obligation to ) but they also sourced the second key for me. I am not saying this will happen for anyone who buys a car from them and has an issue, as most of their cars are fairly newer models with low miles. The owner, Sam, was very professional and did the right thing in the end. I highly recommend buying a car from Auto X Change, as they were not out to just make a buck $. They really showed some Aloha and I will definitely buy another car from them. Everyone was very nice and the whole experience is completely better than anywhere on the mainland. read more

Auto X-Change - 2005 Porsche 997 Carrera from Auto X Change, purchased 06/20/15 - Used Car Dealers Near Me - Honolulu, Hawaii

Sam and the guys are top notch! Most of you who know me know that I am very critical when it comes to service. With that said, AutoXchange makes you feel like you are the only customer. They make sure you are taken care of and make sure the car is in top notch condition inside and out. Purchased a 2012 Scion for my daughter and they worked with us in making sure that we were happy with the purchase. Shout out to Dave and Shawn for providing exceptional service. Definitely will go back again as they have cars for all range of budgets. read more

Greatest car buying experience! Don't believe all the negative reviews. Ryan Shinjo was very helpful with our first Mercedes-Benz purchase and there was no pressure on buying the vehicle. Shaun the finance manager was quick and thorough with the paperwork. I will be back to buy another car from these guys! Big Mahalos to Autoxchange Hawaii read more

AutoXChange may not be the biggest dealer, may not have the most cars, but they are definitely the best. I had a horrible experience at a large branded dealership earlier in the day and was left frustrated and upset. I was about to give up finding a vehicle when I made one last ditch effort and starting searching online for another vehicle when I got home that night. I found a small dealership on Ala Moana called AutoXChange. It was 7:45 at night and I picked up the phone and a guy named Shaun answered the phone. I explained my situation, my income, my credit situation etc as well as my week long escapades with the previous dealer. He was awesome. He made an appointment with me the next day and that was that. After finding the vehicle I wanted the next day the struggle started. This was my first financed vehicle. Strike one. My credit was less than good. Strike two. Of course the final blow was I had a small down-payment. It didn't bother Shaun. He kept saying we will figure it out We worked for three days, and on Halloween night after me IMPATIENTLY and the guys at AutoXChange patiently worked with the bank, I drove off in my first financed vehicle and couldn't be happier I read countless reviews about dishonest dealers, fast talking salesman etc. These guys are good though. Mostly local, solid individuals, with plenty of respect and decency to help you when you might not get help elsewhere. I would say without a doubt that they have made a customer for life. I don't think another dealership could ever compare to the experience I had with these guys. I sincerely thank Shaun, and the rest of the guys, from finance to the guys that detailed my vehicle for a great job in getting me a vehicle. read more

Auto X-Change - My new Cayenne thanks to Shaun and the rest of the guys at AutoXChange. - Used Car Dealers Near Me - Honolulu, Hawaii

Unbelievably bad! Everyone seems so nice at first but they give used car salesmen a bad name! My son tried to buy a Mazda there, agreed to a price and put down a $1000 deposit pending some obviously needed repairs (which were done) and a mechanic's inspection to confirm no other mechanical problems. Our mechanic inspected the car and had some concerns. They tried to tell us our mechanic gave it the all-clear but that was not the case at all. Then they recommended we allow them to have Mazda inspect the car and my son agreed to pay the fee for the inspection. Mazda's inspection noted two critical components that needed replacement. But the owner refused to have the repairs done and is refusing to return my son's refundable deposit! It seems they hope to sell the car to some other sucker who will not bother to check for these issues. If you are reading this and are thinking about doing business with Auto X-Change I'd advise against it! read more

I went into the auto XChange with thoughts I'm in my head of getting a Civic, I left with a Lexus GS350, the guys there totally helped me get me my dream car. They are super friendly and will help you get the best financing possible! Couldn't be happier! I'm driving around the island in style! I will definitely be going here for future car purchases! Thank you Sean and Paul for everything you guys are the best! Highly recommend! read more

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I've bought many cars from this place. They are really easy to work with, have quality cars and great prices. The owner is super friendly, doesn't pressure you to buy. Easy to talk to. They always got me great interest rates and gave what I wanted for my trade ins. They even helped me out when one of my cars had a problem, they fixed it right away no questions asked and didn't charge me. If you need a certain car and they don't have it, they can get it. Awesome dealership. read more

Unexpectedly needed a replacement car asap. Keith Chow and NG worked with me to get a newer vehicle, within my price range, and made it happen within 2 days. Can't express how happy I am I went to these two awesome workers. I read some of the other Yelp reviews on this company, and honestly, if you want the best customer service ask for Keith. Very professional, and he has a great aloha spirit! You definitely won't get the feeling someone is forcing you to buy something. I'll be back in the near future to replace my fiance's vehicle and upgrade to a newer vehicle. read more

Had to sell my car because I am moving. The sales manager Shaun was extremely friendly and I was able to get a satisfied quote and sell my car in an hour! It was a very easy and hassle free experience. Highly recommended. read more

you will never find honest, reliable individuals in the auto industry. Auto X-Change and it's staff Shaun,Sean ,Dave and the rest of the crew "HONESTY..INTEGRITY..RESPECT..Compassion EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe our recent experience with your establishment. Thank you for the exceptional customer service provided product is second to none and they always stands behind his vehicles. Five stars is not a high enough rating for this business."If it were any other dealer, I would'nt have felt comfortable letting my husband pick the vehicle up, but I had no hesitation because I knew it was all handled and that there wouldn't be any problems. We couldn't be happier with our purchase! There will be no guessing where we go for our next vehicle and where we send more of our friends and relatives. Thanks again guys!! #Thank you also for being so Kid friendly You have a wonderful facility and wonderful staff. You can be proud of what has and been accomplished. My child had great care as well it made it easy for us to purchase because you accommodate our 2 year old son as well . You have provided support and understanding - beyond the call of duty. You have made our " car shopping " experience a pleasant one." Meneses Family read more

I recently purchased a vehicle from Auto Xchange and was told by Paul the car would be detailed after purchase. Over the next few weeks, I talked to Paul in person, through text, and on the phone at least ten times, mentioning the detailing every time. His response was always that he would schedule it, and he never did. This was a verbal agreement as part of the vehicle purchase, and Auto Xchange failed to hold up their end. read more

My sales rep was Dave, Sean the finance manager and their Boss Phil were all excellent with helping me find the perfect car for my needs as well as staying within my budget to find what's feasible for me. Not only did they go above and beyond, but I am more than satisfied with my purchase today! I am able to drive off the lot. These men are professional and kind which is necessary when dealing with a customer like myself who was stressed walking through the doors. Please trust them, they got your back! Thanks fellas. -Alohas read more