Ms Kelly. Wonderfully affable, radiant, and focused on customer satisfaction. So far so good for the car she sold us.

After shopping around at a few different dealerships, our family came across Automax and had an excellent, no-hassle, no-pressure experience. We found a van that fit the exact requirements we were looking for and were able to test drive it with Junior. Junior was very knowledgeable about the vehicle and answered all our questions about the vehicle features and any concerns we had. We then worked with Kelly on the vehicle purchase. Kelly discussed the payment options for the vehicle and was able to quickly set us up with a lender. She worked through all the paperwork to get us going and able to answer all questions regarding loans and payments. 100% recommended dealer to check out, with a good inventory of different types of vehicles, including specialty vehicles from Japan! read more

AUTOMAX - Toyota Sienna XLE - Used Car Dealers Near Me - Honolulu, Hawaii

My daughter and I visited Automax to purchase a used sedan. Our experience working with Kevin was absolutely outstanding. He made the process so easy and enjoyable! We love the car and will highly recommend Automax to our family and friends! Thank You for the Excellent Service!!! read more

Do not buy cars from this dealership. My son purchased a used Honda Civic from them and it broke down in 6 months. Turns out the car had a recall that the previous owner never took care of and so my son is stuck with a cracked engine block that he has to pay for. I called the dealership and they were not taking any responsibility. They sold my son a car with a bad engine period! read more

Kelly sold me my first Lexus RX 350 after the engine of my 2005 Camry broke. Transaction went smooth & she takes care of the rest for you. Highly recommend Automax for your new used car search and Junior was super helpful with the details of your car. read more

AUTOMAX - Used Car Dealers Near Me - Honolulu, Hawaii

My car died on the freeway and I was anxiously shopping for a dependable used car. I consider myself lucky when I called Automax in Honolulu and spoke to Kelly. She had the car I asked about pulled up and ready for my inspection and test drive. Kelly made it the smartest and most efficient auto purchase I've ever made: quick financing of a clean, sporty, dependable, low mileage beauty. (And I've owned Porsches, BMW & MBs over the years). I wish everyone in the automotive was as professional and knowledgeable! ***** read more

Hands down best experience when I thought I had every card stacked against me auto Max got me into a car and out of my old one I'm very pleased with the experience and helpfulness would hands down recommend read more

Wouldn't buy from these guys...it's either the owner or his employees driving the vehicles they are trying to sell. Not only that, I seen them driving recklessly and speeding with the cars. read more

First of all Kelly the owner contacts you as Jay Lau, so you don't know who you're dealing with. Secondly Kelly will be little you if she thinks you're making a low ball offer. I made an offer for a car, he gave me other options. I didn't like the other options so I told him no thank you and thanked him for his time. He kept messaging me after telling me "Listed this car at $18500 and u are offering 13k". I looked at a Acura TSX at Top Value Auto they were selling a car for $16,995. I offered them 10k and they were ready to sell me the car. Unfortunately I passed on the car but they did not try to be little me and say you are giving us a "low ball offer". Bottom line Jay Luo is a bad sales person. Don't buy a car from him, he will be little you and try to insult you if you make a low ball offer. Jay will keep bothering you after the fact you tell him thank you just to get his point across. He told me I'm taking what he told me to personally but it's actually the other way around. Jay your a sales person don't take it personally when someone makes an offer on a car. I love your response it just shows how awful of a company you own. I didn't threaten you because you didn't accept my offer. Read the text. You kept bothering me after I said thank you for your time. Your response shows you can't read. Please look at the text then reply. lol I gave you an offer you gave me other options. I said no thank you thank you for your time and you kept texting me. Just shows that you are harassing me. read more

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I was looking for a Toyota rav 4 for my daughter to drive whilst In college. I found one here online about a month before my daughter was heading to the island. I read the reviews of Automax before I called and liked what I saw. I called kelly and she was AMAZING. She was completely honest about the car and sent me all the information and crystal clear pictures of the car. She got all the paperwork and everything we needed for the car for us to be able to show up on arrival and drive off the lot. She answered every single text email and phone call almost immediately. My daughter has been driving the car now for a few months and it's been GREAT. Thank you so much for making everything so so smooth Kelly!! Nikki read more

Automax has a lot of preowned vehicle to choose from. Jason Luo, and his staff are extremely friendly and would assist to the best they can to purchase a vehicle. read more

Automax is the best on island they got the coolest cars, imports, and all. Make sure to check them out very accommodating and helpful.

Recently purchase my second vehicle from Automax. Great customer service, very helpful, and wide selection of vehicles. I always recommended my friends and family. read more

We needed a new car for our growing family after sadly losing our car in an accident the week prior. Kelly and Junior were amazing in helping us look at the jdm vans and allowing us to test drive while also not trying to up sell us to something we didnt need. They worked around our schedule and we were in and out in less than an hour for the paper work. Their selection is a gold mine for any jdm enthusiasts and we plan to be back when we are ready for another vehicle to add to our collection! Thank you guys so much! Top quality customer service and quality imported vehicles. 5 stars is defenitely not a high enough rating, we would give them 10 stars!!!!! We LOVE LOVE LOVE our family Van!!! read more

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They were amazing. I bought a nice eco at a great price, and was in and out and they were very helpful and nice. read more

AUTOMAX - Used Car Dealers Near Me - Honolulu, Hawaii

Sold us a terrible Prius. Sold it with a rattling steering wheel and didn't offer to fix it. Gave us a "friend's and family discount." which seemed decent compensation. Only to find out later, after examination by the local authorized Toyota dealer, that there was another pre existing issue with the engine over heating. I get it, they sell cars. However they will take advantage of you if you're not keen and knowledgeable about cars. Don't let Kelly's seemingly kind demeanor fool you. She is a cold hearted sales woman and she is very good at her job. read more

From the very 1st minute I met Kelly & her crew, the car buying of a newer used car & disposing of my old car was a extremely smooth, consistent, friendly, knowledgeable & expensive procedure. Any suspicions, doubts, or questions I had were answered & I didn't have any problem understanding the info. Also, if you're trying to find a vehicle that might not be available on Oahu then head on down to AutoMax to see Kelly & her crew cause they probably have it and or will be able to get it for you. As you can probably tell I highly recommend AutoMax & Kelly and her crew. read more

In August of 2023, I purchased a 2015 Mini Cooper with 48,000 miles for my daughter who is attending college in Honolulu. My daughter has a short commute to school and only drove approximately 500 miles a month. Once the odometer hit about 50,000 miles in Feb 2024 (about 2,000 miles driven), the check engine light came on. My daughter took it straight to the BMW of Honolulu repair shop who diagnosed that the cylinders were misfiring. They quoted over $6000 to repair with no guarantee that the car will operate after the repairs are completed. We then had the car towed to two additional repair shops who specialize in Mini Coopers and they advised us that the vehicle needs an entirely new engine. This car was a lemon. We have been stuck with an inoperable vehicle since February and a $14,000 car loan. No one will purchase this car for more than $1000 now. I live in CA and now my daughter has had to take the bus to school while making car payments. This was the worst car we have ever purchased. I'm hoping the dealership will help us by at least contacting the manufacturer on our behalf to help us with the repairs needed for the vehicle. read more

Buyer Beware! Bought a truck and less than 200 miles and 3 weeks later the engine failed. Took it to their mechanic and 3 weeks later I went to pick it up and it was smoking and misfiring. They refuse to give me my money back after 2 requests. I bought a $17k problem vehicle and they refuse to make it right! read more

Never had a bad experience here. Always has great vehicles. 100 percent recommend! Vehicles are not too expensive unlike other car lots

This place was a real find! I discovered AutoMax when I was looking for a reliable used car to drive my elderly mother around. Everyone was so helpful that not only did I drive off with the car I wanted; I decided to sell my two-seater to them the very next day! Jay gave me a great deal, and I had zero regrets. When it came to the transactions, Kelly was super friendly, personable, and honest. I especially appreciated all her guidance when it came to filing paperwork to keep my personalized license plates, which I had no idea how to do! She is an absolute sweetheart who is as sharp as tack, and she'll make the whole process so easy for you. Definitely put this wonderful family-owned business on your map for a terrific experience buying or selling your car! You won't regret it. read more

I had a great experience with AutoMax. They have reasonable price, and friendly services. They are very knowledgeable with cars too, definitely highly recommended! read more

Kevin and Kelly are absolutely awesome! Best car buying experience ever!! They go well above 'above and beyond' and treat you like family. I would highly recommend buying a used car from them, no need to shop anywhere else. We had an issue with the check engine light and they were on it immediately to find a solution. No other dealerships do this!!!! They gave us a loaner car too so that we had a car while waiting for our vehicle. Turned out, it was just an O2 sensor. Kelly was our girl but all the guys were spectacular. They handle themselves with great patience and kindness and they WANT to help you. Be patient! Highly Recommend!! read more

Bought a Honda Accord and wonderful service and great pricing. Will revisit if need another car in the future

My trade in had the wrong miles but the owner still gave me a great offer. Kelly was very nice and helpful with the entire sales. New guy Tim went over and beyond on the cleaning and even helped me with moving item between vehicles. read more

Best place to buy a pre-owned car! My family purchased a beautiful 2013 Porsche Panamera from Jay and his team. Our salesperson is Kelly. Kelly was an amazing salesperson and took us thru the entire purchase process from test drive thru finance options. Auto max is an excellent dealer and stood behind their car. We purchased the car and are completely satisfied with our new gem. We thank Kelly and Jay at Automax. They are a business with integrity and sell fantastic cars and are hassle free. Auto max is definitely the top place to purchase a pre-owned car in the island. My family is completely satisfied with our porsche and it's great to have Jay and Kelly as friends. Recommend!! read more

AUTOMAX - 2014 Porsche Panamera purchased from Carmax - Used Car Dealers Near Me - Honolulu, Hawaii

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jay and his team was awesome... helped me with all that i needed. thank you guys so much.

Kelly was hands down the best sales I have ever come across. My wife and I were looking to purchase a newer suv as my previous vehicle was getting close to 155000 miles (we shipped it over from California). After going into several other used car dealerships, we went into Automax with zero expectations but Kelly went above and beyond. We told her we wanted an suv with lower miles and I had several requirements that I needed for my new car. She showed us an suv that exactly fit our budget and needs. When I pointed out one of the tires was low in air, she did not hesitate to check the tire pressure and she offered to replace the tire for free. I cannot recommend her enough. I've met many salesperson in the car business, but I have never encountered someone so well spoken, caring and attentive in how they deal with their customers throughout and even after the buying process. If you're looking for a quality used vehicle and want service that goes way beyond your expectations, I absolutely recommend Kelly. Thanks Automax! read more

absolutely terrible service. they took my car for a test drive and damaged my vehicle. they refused to admit to damaging it refused to even look at it and listen to me when I told them it was t damaged. the "manager" on duty simply walked away from me mid conversation and said he wouldn't do anything about it but did warn me its not safe to drive this way. total scum bags here don't waste your time being taken advantage of. don't give these kinds of people your business. read more

This was by far my best ever car shopping/buying experience. Charles was amazing from beginning to end. Lets not forget to mention his associate Kelly. They both were AWESOME and went beyond I ever hoped for especially during this pandemic. They have in-house financing for those that are fixing their credit. Their service was over & beyond. So I really recommend you give these guys a shot next to others around them in the area. Thanks again guys. You hooked my family up and words cant even begin to express my gratitude for you guys. read more

AUTOMAX - 2005 Toyota Sequoia SR5 - Used Car Dealers Near Me - Honolulu, Hawaii

Found my vehicle without even a test drive. Love at first sight! Low mileage Ford transit connect van is great for a small business or even a camping trip to North Shore! Thanks Automax! read more

I was looking for a fun car and Automax was the spot! Kelly helped me immediately, got me on a test drive, and we got to the paperwork all in an early afternoon. Then she scheduled to ship it and got the title and such all set within a few days; all for a great price. Lovely, helpful people and a great place to find your next car read more

I found the car I was looking for at Automax! Kelly listened to all my interests and was not pushy. She was very honest and genuine. I asked their service team to complete a couple of tasks to make the sale final, and they came through. They made sure to fulfill those promises. It is somewhat unusual for me to write a review for a used car dealership but they deserve ten stars. Thank you read more

Charles at AutoMax was a great help. He was very nice and informative and helped me make good decision. He answered all the questions I had and made me feel like I made a great choice. I love the car I got and would recommend going to Charles if you go to this AutoMax location. read more

AUTOMAX - My new car!!! 2009 Toyota Corolla LE!!! - Used Car Dealers Near Me - Honolulu, Hawaii

Customer service here is A1. Kelly was such a sweetheart and I felt like a guest in her home with the hospitality. The car was cleaned before I got there and right before I left the lot just to make sure I was looking good heading out. Kelly got me the best of the best, helped big time with insurance and registration as well. She's definitely a pro in this league of her own. I couldn't as for better service before getting here because I now know what the best is. Even down to helping surprise my wife. Thank you so much!! read more

Me and my husband seen an ad on a 2011 Honda Pilot online through Facebook and without any hopes of even considering anything we decide to stop by since we were passing in the area and from the moment we got to the lot and inquired about the vehicle til the time we left with it we never felt like just a customer, it's more of a family environment. Loved It...Kelly and the men where all so helpful and nice, We haven't been able to get any help for any financing in the past due to our family circumstances and bad credit but we got it! not having any hope in our situation Kelly proved me and my husband wrong, she is awesome at what she does and got us the help we needed. Now we have a second chance to fix our credit, driving the car we wanted with a low monthly payment. I recommend this place, they went above and beyond for me and my family...I'm so thankful to them and grateful for everything they did for us that day. read more

AUTOMAX - Used Car Dealers Near Me - Honolulu, Hawaii

Very friendly and great service especially aftersales. The prices were fair and affordable with many choices

We are so happy and satisfied ,with our 2014 Honda Odyssey thank you so much you folks made my first car experience the best experience!in and out with a great deal an a great van. My kids are so comfortable and so happy. read more

If you need a cheap and reliable car, go to automax, very friendly and excellent service, wide range of cars to choose from. You can even shop online at your convenience. Go to automax now to get your new ride! read more

Wow!! What an easy and wonderful experience. Went there just to look at what was available and drove off with a awesome deal that I couldn't resist! Thanks Jay!! Will definitely come back again!! read more