Pierre was super helpful in helping me with my wiper blades. Will only go back to autozone for wiper blades.

Staff assisted me in selecting and installing new wipers - I offered a tip and she declined! So kind and refreshing!

Daniel is model employee. I stopped in this morning to change out some windshield wipers as one of mine was fraying. Not only did he suggest a less costly, more durable pair, he came out and installed wipers on three separate customers' cars in some of the crummiest weather we've had all winter. Honestly, I'd come back just to deal with him again. Thanks so much, dude. read more

This is my first time changing my windshield wiper on my car. Their staffs are very helpful. I asked one of the staffs how to put it and he did it by himself. I saved time and money going to this store than going to my dealer. Thank you! You deserve stars from me! read more

My recent visit at AutoZone at 8361 W Golf Rd Niles, IL 60714 Was disgusting! The two female store managers were absolutely disgusting to speak with and need to be fired. Not only were they completely mentally incompetent, they were lazy and rude. They refused to offer any help, and instead blamed covid for their lack of help. When in fact it was lack of shear knowledge, since they tried to YouTube a video instead. How pathetic, you need YouTube to explain to a customer how to do something. How did they become managers ? A rock has more brains than the two of them combined. The amount of eye rolling, and demeaning comments from them warrants immediate termination. Hire someone who knows what they're doing, and has an ounce of respect towards customers. read more

I needed a new bulb for my headlight. My dealer didn't have one in stock, so I called this store. Not only did they have one in stock, they installed it for me on the spot for no additional charge - the store representative wouldn't even accept a tip! They saved me time, money, and the hassle of making an appointment at my dealership... Great experience from start to finish. Highly recommend this store! read more

This afternoon, 2 days before Christmas, I was out running errands and one my stops happened to be Toys R us that SHARES a parking lot with this AutoZone. I parked in front of autozone and headed to the toys r us literally next door. I came out not more than 15 minutes later to my car towed--obviously confused my husband and I looked around to figure out what the heck just happened and we noticed a autozone worker looking out the window clearly calling the tow company for anyone parking on their side of the parking lot. Instead of giving us a heads up, he called To have us towed. Such an inconsiderate move. 200 dollars and hours wasted, I will NEVER shop at an autozone absolutely ever again. read more

Giovanni helped me so much finding a steering wheel cover. She was very helpful and knowledgeable with all my auto parts questions. She is so nice and has terrific customer service. Store # 4437. Terrific store!! Karen G read more

After a difficult 30 minutes to get my headlights changed at home I decided to head to autozone. One of their employees, Christian, was extremely helpful and patient. He spent a good 20 minutes trying to figure out how to seat the light. HE GOT IT DONE! He went above and beyond to help me. I couldn't have been more appreciative of his efforts. read more

The whole crew went out of their way to install a battery for me on New Years Day while bracing the freezing temperatures. My vehicle wasn't simple nor easy as the other cars to install the battery for and it actually took multiple hours!! I am forever grateful to the amazing people that work here read more

This is the BEST store : the Manager and especially Kayro C. Kayro C he was so professional and polite. My family we had a great customer service. thank you so much all your help That's lot for us. Good luck for your future all of you. read more

Had a dying battery and needed a new one. Ulysses did a great job finding and installing my battery and I was in and out of there quickly!

The staff went out of their way to help me. My battery was jumped and I called AutoZone and they checked to see if they had my battery in stock, which they did. I immediately drove over to the store and the staff was friendly and brought the battery up. I paid and while I paid one of the staff installed the battery. My car started up and I was relieved. read more

Great staff, super helpful. They answered all my questions. Christian installed my battery and wipers. He was so nice, efficient and helpful, even answer all my questions about the battery. Great service! read more

Had to replace my dying battery. These guys not only had my hard-to-find size, but they got it installed in no time. Javi was very straightforward about the core for the old battery, etc. We had a great experience and the customer service was top-notch. read more

On 10/20/2018, I received the worst customer service ever. This employee was very rude, disrespectful, unknowledgeable, he talked over me, tossed my receipt at me, & wouldn't give me his name. I am an African American woman, & I see situations like this often. But never thought it would be me. The young man was a white male, with brown curly hair and facial hair. He had on a hat, grey sweater, and no name tag. He was also rude to the man of Asian decent that was ahead of me in line, and to a customer on the phone! Just the previous week, I visited the same location and recieved awesome customer service from a young Hispanic male here who was also there at this visit. When I asked him of his co-worker?s name, he said that he could't give it to me unless the rude worker agreed. I have NEVER heard of that! The rude worker told me, not to worry about what his name is! I assume its okay for him to treat women and monoroties in the manner that he did? I do not plan to continue to purchase supplies at this location. I've never been treated so rudely! I have reached out to the DM and to the RM where I left a message. When I asked for the DM's phone number, instead of giving it to me, he told me it was on the window and to go get it from there! It's several weeks later and I haven't had a conversation with the DM or RM after several voice mails, and emails that I left. I hope that this location works better to teach its employees about giving the best customer service ever! read more

by far the busiest autozone I've ever been in, my only complaint is there are never enough workers to manage the high volume of customers. incan find what I need in 5 minutes but then I usually have to wait 10 minutes or so to check out.. other than that these guys here hustle...my the manager should look into getting extra help. I know plenty of guys looking for pt work read more

AMAZING STAFF! They provided the best customer service I have ever encountered ! The employees are EXTREMELY helpful ALWAYS when I go to them! Their product prices are reasonable and are of high quality so I know I can always trust my purchases with them. Especially since I NEVER have issues with anything I buy from them. Recently I had major problems with my Honda Accord and the AutoZone staff members went above and beyond customer expectations! I will forever be loyal to this AutoZone location because of their great service !! Thank you sooo much for helping me solve my car troubles! I WISH Honda dealership would learn a thing or two from you guys ! Thank you for being exceptional! read more

Got my windshield vipers purchased and installed here. Chris G. made sure everything was done right. Really friendly and helpful.

No help what so ever. Sales guy didn't even attempt to help when I called. I would give 0 stars if I could. Auto zone you should hire employees that actually give a damn. read more

The guys were helpful and efficient. One gentleman helped me find the replacement bulb for my headlight and the cashier came outside and installed it for me. SO HELPFUL :-) :-) :-) read more

If you want to get yelled by a manager for trying to return a defective part they sold you, then this is the store for you. If not, I recommend staying far, far away. read more

Batteries are shitty after only 3 years maybe less than that I need an all new battery having triple A do it though because I'll be damned if I argue with someone about a shitty battery I just don't shop there again read more

This store tows cars parked in front of their stores (even if you are patronizing adjacent businesses). They target people who come for Christmas shopping to next door Toys R Us. The minute you turn your back, their spotters will arrange to tow your cars. Bad Business Practice. They should find out other strategies to attract Toys R us customers in buying the Autozone products as well. I did not shop at Toys R Us but went to a store that is within the strip mall and yet they towed my car. I had parked legally and yet harassed by this stores unusual practice of appointing spotterters and towing cars. I was spared of hefty charges (300 dollars) once I established evidence for parking legally. However it took lot of effort and time. Looks like they share profit with towing company. read more