I wasn't expecting a whole lot heading in the door since most of these places seem identical, but…read morethe staff made the visit really really nice. I believe the guy who helped us is named Lincoln, and he was very very helpful. He made sure to ask what kind of car we needed oil for and it turned out he was very familiar with the make and model. He spent time helping us and making sure that we're getting the right thing and then as we had additional questions on cleaners, and things like that, he walked us through which products he uses and what cleaning products he would recommend beyond what he typically buys for himself. Very helpful guy.

Came in the evening with a headlight out on my used '06 VW Jetta - Lincoln was able to get us the…read moreright bulb, and work our way through the goofy aftermarket headlight assembly a precious owner had installed, and saved us from botching the install ourselves. The bulb was super delicate and I would've definitely busted it if I had tried installing it myself. Big thanks to Lincoln for saving our hides, and patiently walking us through the whole install process in the freezing cold. Hats off to you!

The alert chime in my car always makes me jump. It makes me think my engine is about to fail. But…read moreall my car wanted was a long tall drink because I've been using the wipers a lot to get the salt off the windshield. Luckily wiper fluid is an easy fix. I found Advanced Auto Parts on Dempster, large parking lot. I walked in and saw two kinds of wiper fluid right away. A nice customer let me go ahead of him. A nicer employee quickly rung me up and answered my questions. Easy!

Dennis saved the day! Car wouldn't turn over-dead battery…read more Got a jump to get me to Advance Auto Parts. Called AAP from their parking lot, explained problem (had two small grandchildren in the car). Dennis told me of battery options. I selected the best DieHard battery. Dennis came out to the parking lot, installed the new battery. We didn't even have to get out of the car on a very hot day. Dennis' customer service was over and above my expectations. He knew I was a stressed grandma and was so kind, helpful and efficient with installing the new battery. I am so grateful for Dennis' help. Thank you for speedy service, excellent customer service and kindness.

I'd give them five stars, except they were supposed to call me and let me know that the headlights…read moreI'd ordered and paid for online weren't in stock, contrary to what their web site said. When I didn't get the confirmation email that they were ready to pick up, like I usually do when I order something from them online, I stopped by the store to find out why. It all ended up okay, because they refunded me the cost and sold me a different pair, but I'd expected it to be a quick trip, and it instead turned into more of a project. On the other hand, Adam, who installed the one headlight for me, was great -- excellent customer service on his part. The guy who was supposed to call me and didn't (and admitted it while I stood there)? Not so much. Fortunately, because I've purchased from them several times, I know this isn't the norm. It's just a shame that it happened.

I've gone to the store multiple times, mainly because I live two minutes away right down the…read morestreet, but every time, without fail, the service is poor. The guys at the register are always slow to respond and ultimately indignant if they have to help me find an item or even answer a question. But this last time was a new low. Once again it took about 5 minutes just to get their attention in order to ring me up, but this time, there was about seven or eight "friends" of the two guys working there. Literally like eight guys all standing behind the register counter staring at the customer. Honestly, it felt and looked more like a gang then anything else. And of course, all of them staring at me while I bring my items to the counter for purchase. So sorry to interrupt! I'm just the dumbass customer that's doing the shopping, and not a part of the gang-related activities behind the counter! Well done AutoZone!

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

Nice folks at Hollywood who answered all my questions. I see why people like them, but I couldn't…read morejustify the cost to myself. Got the work done for ~35% less at another shop.

Great Murray's location with a huge variety of car things to choose from. They have anything and…read moreeverything you could need for your car -- no matter what model it is. The best thing is that the sales people here are really knowledgeable about their products and are a great help. They also have an auto repair center at this location.

I have only been to Murrays a couple of times...for the record, they have been bought and are now…read morecalled O'Reileys Auto parts. Pretty much the same policy though with parts and replacements from what I was told. Keep the reciept for any issues. I was getting my car washed this time around and I couldnt find rim cleaner (from the brake dust) So I cam in here and the guy was pretty neutral but helpful. Its close to my house....they changed the store around abit inside but I expect it to not have changed as far as service that much. I know alot of my friends have raved about Murrays before.

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

When we first got our Tesla Model 3 my husband thought I was crazy getting it wrapped with Xpel…read morepaint protection film at Midwest Autobanhd. Ross also put a scratch guard plate on the underside of my front bumper. Ross was great and is a great guy. After two years and countless scratches on and under my bumper, another high end car shop doing other work on my car confirmed that the Xpel "wrap" and the plate both saved my bumper and paint job. I brought my Tesla back to Ross and he replaced the wrap and confirmed that the car was protected by his original wrap.It looks fantastic it looks brand new. Here are pics of the wrap being scratched after 2 years of use and my car after Ross's shop replaced the wrap. Love it!

This place had a replacement battery for a 1973 bmw 2002tii. Yayyy. They were knowledgeable,…read morehelpful and easy to work with.

This store made us waste over 2 hours because they gave us the wrong part. We had to wait for the…read morepart (alternator) to be shipped in, but we wanted to get it quicker so went to a different location that had the part. However, this store was the one who charged us the wrong part. They were unprofessional and gave little assistance, it looked like they were guessing on which specific part to charge us. It ended up being the wrong part when we tried to install so we had to drive another 30 minutes to that second location to exchange the part. The second store was much nicer and actually gave us the RIGHT PART. And most importantly-- IT WAS LIKE 50 BUCKS CHEAPER (whole part was basically 400$). So this store charged us for the MOST EXPENSIVE AND NOT CORRECT FOR OUR CAR ALTERNATOR. Learn how to do your job correctly please and double check your parts so poor people don't end up wasting their whole days over your pathetic little scams to overcharge customers!

Great team of people that are always helpful with great Car advice. Go to place for Car parts.read more

Super helpful guys there are great with questions and giving assistance. All customer reps could…read moretake training from these guys and better off. Shout out to Kevin, rain and cold and happy to come out and help me out. Thank you!

My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

The two guys working there are pretty cool, I mean they can have this kinda let go attitude but…read morethey are into the cars, so you can ask questions about how to do stuff or for just an advice. The store is kinda of small according to my standards. I like the auto stores sized as real grocery stores, where you can walk and walk and enjoy seeing a lot of different stuff. It's inspiring. Also missed the smell of the tires rubber and gasoline I experienced at other stores.

Clowns I brought my truck to A Trendz for suspension work…read morewith a clear focus on safety and long-term reliability. I specifically discussed replacing key components such as leaf springs, shackles, and bushings, and also mentioned the possibility of a lift kit during the process. Unfortunately, all I got was a lift the work performed did not reflect what was discussed. The majority of the requested suspension components were not addressed. Existing bushings were left in place, and my passenger-side splash guard was removed and never reinstalled. Communication throughout the process was poor. I was never contacted to review the scope of work, confirm parts being used, or approve any changes. I had to repeatedly call for updates, and even then, the information provided was vague and inconsistent. At no point was there any transparency regarding what parts were installed or why certain items were not replaced. Additionally, tires were installed, yet the tire pressure warning light remains on, raising further concerns about the completeness of the service. Upon pickup, the final cost exceeded the original quote without prior discussion or approval. No walkthrough of the work was provided -- I was simply asked to pay and given the keys. Given that suspension work directly impacts vehicle safety, this level of service, communication, and execution is unacceptable. I cannot recommend A Trendz based on this experience.

I brought my 2025 BMW X5 M60i to Trendz Auto for the installation of daytime running lights and…read morereplacement of the OEM silver rear badges with aftermarket black M60i badges. I was told the DRL installation could be done, and at no point was I informed that the shop lacked experience with this type of work or was unsure of the proper installation process. After several hours, I was told the DRL kit was "not the correct fit." After contacting the manufacturer directly, it was confirmed that the kit is the correct and only compatible option for my vehicle and that the installation requires specialized headlight work. It became clear the shop did not know how to perform this installation, yet instead of communicating that professionally upfront, they attempted the job anyway. During the badge replacement, no photos were taken of the original OEM silver badges to ensure correct placement, spacing, or alignment before installing the aftermarket black badges. As a result, the black M60i badges were installed crooked and spaced too closely together, which is unacceptable from a professional shop. Additionally, because the front bumper was removed during the attempted DRL installation, I later noticed a paint chip on the driver-side front bumper panel near the headlight seam. This damage was not present prior to my visit. If a shop is not experienced with specialized installations, the professional course of action is to clearly communicate that and decline the job--not to proceed without proper knowledge or preparation. Between the lack of transparency, poor execution, and resulting damage, this experience fell well below an acceptable standard of professionalism.