Dropped my car off at 3pm on 6/2 for an oil change. They told me it would take 1.5- to 2 hours. For an oil change?? Jiffy lube does it in like 15-20 min. but decided to just get it done there since I was already there and it's by the house so I could just do some errands. Came back at 5 and they are still not done. They said there's only 1 guy working in the back but for some reason 3 guys sitting in the front just talking. I don't blame the 1 guy in the back working. Not even the 3 guys sitting in the front because they are probably not trained or hired to work on cars. I just know I won't be back. I got my car back at 5:20pm. Two and half hours for an oil change??? What a waste of time and money. read more

I appreciated the ease of online booking for what i assumed was a bad muffler. After a short wait, the courteous technician pointed out the actual problem causing the vibration noise i was hearing. He said my muffler was in great shape. He didn't push extra repairs and there was no charge for the diagnostic. I will return to Mavis for future service and highly recommend this business. read more

Recommended by my son-in-law. Went in for an oil change and to have my vehicle checked out for a road trip. Leo was honest and took care of us quickly on a busy Saturday! Too many mechanics try to add stuff or are frankly honest, but these guys are great! read more

Unethical shop. Placed my order online and got an email confirmation of price and appointment. After completing the work they tried to charge me higher price and told me I needed to call their corporate office to get that price. Had to call my credit card company and do a charge back. read more

I needed to get 2 run flat tires installed onto my SUV. The team at Mavis was excellent, especially Lionel, who is always managing and juggling a number of requests and customers and he always takes the time to do the job right, he is fair, clear, and good to work with. I have gone to this location for over 10 years. read more

I've been a customer here for several years and have consistently received outstanding service. When I unexpectedly got a flat tire, I brought my car in and was once again impressed by the excellent care. Leo was able to squeeze me into the schedule, and although my tire couldn't be repaired, he clearly explained why and showed me the damage. His professionalism and transparency made the situation much easier to handle. read more

Leo helped save/repair a tire. My son was very relieved to save money! Most places don't offer tire "repair", just expensive replacement. Mavis in Niles was a refreshing auto mechanic experience. read more

Needed a tire patched up and they were very responsive, timely and pleasant. They took my car right when I brought it in and it was done within an hour. I appreciate timeliness and good customer service because it seems to be rare these days. Thank you! read more

Amazing service! They squeezed me in same day when no one else would. Very nice, fair price and quick. We'll definitely be back!

Amazing service way more knowledgeable than the big chains. Great value and trustworthy

Lionel Vega runs a tight shop! Him and his crew were very nice and helpful! Thanks again for all your help! read more

Mavis Tires & Brakes - Tired I purchased - Tires Near Me - Niles, Illinois

Prices were competitive but communication was off. I purchased tires online and set up an appointment to come in but when I showed up to the appointment the product hasn't arrived yet. This was a huge waste of my time and it was never communicated to me. The actual installation took a long time which was a little frustrating. Also the bathroom bwas disgusting and had no soap, paper towels, or toilet paper. read more

Great service! They got the job done quick and explained what was wrong with my car and then what they corrected. The price was also very reasonable for the services I needed (alignment and tire balance). read more

This store does not keep its word. Promised to hold my used tires for a week to allow time to find a place for them. Just called after 2 days giving me 5 hours to pick them or they would be thrown out. He told me his higher ups (who apparently don't care about honoring their word) needed them gone today. I would have made arrangements sooner if they just told me from the start they couldn't. Being the middle of the work day I had no way of making it up there before close so now the tires are being tossed. Their tires are more expensive than alternatives and service is poor. Not worth the premium they charge. Will not go here again and would recommend you save yourself the trouble of dealing with them. read more

Thank you to Leo and his crew for great service and for being so understanding when I found out that I accidentally pre-ordered the wrong sized tires. Luckily he had the right ones in stock and replaced the tires along with alignment. Also, a shout out to Cha for doing it in record time! Highly recommend. read more

Made a 10:00 Appointment to have TPMS installed on some new tires and rims... They said that was a good time for them. When I arrived they lost or misplaced my appointment. Had to wait over 2 hours only to hear that they could not do the install because the tires were too big. I specifically told them that these were large 37" truck tires and they said over the phone that was no problem... Went to another tire shop a couple miles south on Milwaukee Ave and they had the job done in 40 minutes. I would never do business with Mavis Tires & Brakes. Very poorly managed and incompetent. read more

Leo and his team are amazing. They go the extra mile to earn their business which is why I have been a repeat customer for years.

Excellent service... a repeat customer that always use them for any tire related need. This time for an immediate tire repair completed in about an hour and reasonable cost. read more

I got my brakes replaced and a complete brake fluid flush here. I went to another place a few months later to get my oil changed and the mechanic showed me that my brake fluid wasn't any good and it needed to be flushed out. read more

These guys are great!!! Called to make an appointment he said come on in... took the car right away... I've been here before snd they are fast efficient and reasonably priced. Love coming here! read more

Avoid this place at all costs. Scheduled appointment. The appointment was confirmed for 1 hour to install by this shop. 4 tires mounted and balanced took 3hrs. Not even exaggerating. I was a mechanic when I was younger just an fyi. Than says wheels will be torqued to spec as I watched the guy just hit the lugs with impact gun only. Wow!! Shows they Don't care and obviously hate their job. Go somewhere else. Don't waste your time or money here. read more

Friendly, great service, prices are reasonable and fair. Came in with a flat tire towards closing time, took my care in and did a wonderful job. read more

Tire popped out at 3am took it in for service in the afternoon Johnny really helped us out by calling me that they had the tires I needed. Overall the only place I trust to take my car in for service. read more

Called me back 3 hours after dropping off my car to inform me that my tire is not repairable and they cannot get a new tire for a week. Recommended I go somewhere else. I took the advice and another tire store repaired my "unrepairable tire" for free. read more

Mavis Tires & Brakes - Repairable tire with screw - Tires Near Me - Niles, Illinois

We had more great service today. Lionel got my 2006 Explorer in for an alignment and it's perfect. Great service, friendly manager. I'm telling my mechanic to use them for his alignment work. We've been always happy going here. read more

Leo goes above and beyond make you comfortable about purchasing the right product for you. An advocate for the consumer.

Rarely do i post any reviews but i felt compelled to place a review as the auto industry is so shady. From beginning to end my whole experience was outstanding. Leo, thank you for being a strait forward honest human being. In fact every employee at this location was just legit and getting business done. The customer service the i received was definitely warrents a higher rating than a five. Any cost that you will incur at this location is justified by their experience,diligence to get the job done and cutomer service. I also wanted to thank Dave. Most times the mechanic doesnt get the recognition they deserve becouse they are hard at work getting the job done in the back. Thanks for your honest diagnosis and follow through. Your the man!! read more

Came in kinda close to close with a slow leak. They got me in without an appointment. They gave me no confirmation that my tire was able to be patched, or pricing, until after the tire was already patched, which was fine because I would've gotten my tire fixed regardless of how it needed to be done. Would've been nice to know what was being done and the cost before they went ahead though. The patch was pretty pricey compared to competitors. I think somewhere just above $20 with tax. Overall I probably wouldn't return unless it was again my only option read more

I recently need a battery replaced. I called and Lionel was extremely helpful. I was in and out . The team is friendly and knowledgeable! read more

After few weeks of posting my reviews, and responding to the message they sent me ,I called the number they take my information, few days later I got a call from gentleman I explained to him what happens, I got offer of $100 from my total invoice when my son paid over $1200 + , and was asked to delete the post, I said no thank you read more

I've been going here from many years before it was Mavis. Since they took over the customer service has only gotten better. Leo really goes above and beyond to make sure you're taken care of. Not only that, he truly cares about his customers. These days when customer service seems to be going by the wayside, it's like a breath of fresh air to feel valued and heard. Thank you! read more

Lionel the Customer service person is always helpful when I visit this location. He got me a great deal on some new tires four months ago, today I had some new brake pads and rotors put on my vehicle and got a great deal.I shopped around for the same service and could not find a better deal. Thank you so much Lionel. read more

I bought new tires in October 2022. Here I am in May 2023, sitting on a curb waiting to get a flat patched. If this place was an app, I'd say it is extremely NOT user friendly. There is no comfortable place to sit while I wait the "about 2 hours" according to Lionel V., Manager. He was brusk and impatient with me when I called to try to make an appointment. He was the same as I hobbled into the "store" (I have a recent knee injury). This place is ok if you want tires and nothing but tires. If you're looking for any kind of customer service, go to (probably) any other tire shop. read more

Not worth any more of my time or money. In October 2021, I called in an order for 4 new tires. Appointment arranged. They told me that I had ordered the wrong tires. After realizing that they had made the error, they managed to get the tires I had ordered in from a different store. The manager, Leo, handled it well. Second visit, they put on the correct tires et al and did some other work. Road trip soon after and a sensor goes bad. I called and told them. They said they would correct. Car goes in. They can't replicate the error. Sensor not replaced. Next road trip, sensor error again. I called; they said they would correct. Car brought in today to replace bad sensor. Left without it being fixed. Explained history to clerk. Was told that the manager, Leo, was off today and that the clerk couldn't reach him. Clerk suggested that I come back again when Leo was there. Went to another place to get the sensor replaced. 3/3/22 Called the number that was provided in response to the post. Explained that the issue was not about failing to honor an appointment. Read the post to the person since he said he could not read it. Was told that Jay, a regional manager, would be in touch by end of day. read more

I purchased 4 tires and the road hazard warranty 11 months ago and I had a tire that was loosing air. I called and spoke to Johnny and he told me to bring the car in the next morning. They got me in and fixed the tire at no charge. They were very nice and professional. They are also very busy so I would recommend scheduling an appointment so you don't have to wait! read more

I went to Mavis for the first time to get a slow leak tire repaired and get the tires of the car rotated. was in and out there in less than an hour. The staff was very friendly and professional. The price for the work done was fair. read more

I was with my teen son and 2 special needs girls. I had a flat 30 minutes before they close. This was clearly an emergency. I was refused service because they were getting ready to close... 30 minutes later. I live an hour away, and now I have to find a place to stay for the night. Worst people skills I've ever experienced. read more

If I could give them 0 stars I would. Brought a set of wheels to get tires taken off. The Technician that Leo appointed to do the job did not seem fond of this as he was on his way to lunch. Very unprofessional. I watched to make sure they were taken care of and nothing went bad but was told to go into the waiting room. About 2 minutes later the technician bent my wheel trying to take the tire off and said he didn't feel comfortable taking the rest off because all of them will bend. Wheels were not bent before I brought them there but the tech decided to state other wise. Leo was professional about it and said the wheel will get repaired. The claim was denied by Jay, the regional manager and after calling him multiple times and never being put though, I have no other options but to take my loss and pay out of pocket for their Techs mistakes. Terrible customer service. Do not go here. read more

Mavis Tires & Brakes - Picture of the Bend at the Niles location when it happened. - Tires Near Me - Niles, Illinois

I would like to commend a very good and professional Niles Shop manager Leo. Leo is awesome. The breaks in my car had squeaking noise, so Leo put new breaks at no charge. He made me very happy. G-d bless Leo and his family! Jeff R. read more

Outstanding service and amazing staff as well! Leo helped us out today with with getting a new tire. He was extremely helpful and honest. Will be coming back! read more