Time for an update…read more.. Since my last review, they have discontinued the buy 3, get 1 free car wash cards. What a bummer! Not completely sure why they stopped offering them, but this is a quality car wash so I still come here often. They still have the free vacuums with car wash offer, and it seems routine maintenance is happening on the vacuums as they work much better now. The only annoying part of this car wash is the over emphasis on directing cars from the moment you pull into the parking lot and drive up to the pay stations. Really? I think I know how to pull up to the pay station without being directed like I'm on an airplane runway...ugh! It's too much. I understand directing cars into the actual car wash, but anywhere else here is just condescending. Prices are reasonable and I've never had any issues with the wash quality. Would recommend.

Great carwash. My new Kia Telluride enjoyed the experience. Came out shiny and clean. No issues…read morewith scratches, or pings, or leaky sunroof. No damage, just a nice, clean car. Friendly staff. The vacuums are plentiful. I found the suction not to be very strong, but good enough to pick up the crumbs and debris on my car mats. I suspect if there were pet hairs in the car, it would be hard to vacuum those up. But, no complaints as use of them are free. Beggars can't be choosers! I'd use this location again.

I like that this wash is a hybrid drive through with humans who add a couple hands on cleaning and…read moredrying. It makes a difference!

First time using this car wash. Bryan helped me with the process and did an excellent job. My car…read morelooks beautiful, will be returning

it was working on the street and was spray mud on my car. I pay $15 for ultimate and on the car I…read morestill had place where didn't clean up the mud and scratches I saw on my car. I would never go again there.

I only came here because SuddUp was closed and needed a wash. It was cheap so I guess get what you…read morepay for, but I've paid less for a better wash. I do the waxing myself all I need is the wash part, but my windshield was still dirty and the front of my car had dead bugs still crunched on... wouldn't come here again for a deep clean but also wasn't bad if your car just needs a rinse.

Charged too much, what a rip off. $32 for supposedly $15 dollars worth of water/pressure/chemicals?…read moreWTF?!

Okay the order of this place was a total a****** to me it's pouring down rain all I needed was 5…read moreminutes you freaking unhook my battery cables and rehook them up I did it as fast as I could and he still came and told me I had to leave I said I need 1 minute that's it he said no you leave now and then he proceeded to call me white trash and a w**** and all these other names and threatened me spit on me and yeah then was going to video the red then took a picture of my freaking license plate do not go there he does not deserve your money go to the one on 1st Street and 164th Street avenue whatever i'm so mad I've never been treated so rudely at some place that I spend money at I will never spend another dime there ever again ​​​​​​​​​​​​

I wanted to update everyone that Rocket Wash is under new management that also comes with a names…read morechange. The name of the car wash is Suds Up Express. They have the same staff and services just a new name. If you have the membership that comes with an App it still works but it's now got a few bugs. No worries they can take your plate number or name and find your membership.

Rocket Wash is overall great! This review is based solely on Rocket Wash's automatic "Exterior…read moreOnly" car wash, and not their full interior or detailing services, which I hope to try once the rainy season is over. I came in for an exterior wash and was promptly greeted by a very friendly, professional, and helpful attendant who asked what service I wanted (they offer three levels of wash, priced at $8, $12, and $15). I asked for a recommendation, and he said that with all the rain this time of year, I probably wouldn't see the benefit of the $15, and recommended the $8 or the $12. I opted for the $12, and was extremely appreciative of his honesty and not just trying to charge me as much as he could. He was able to take my card payment right there on the spot using a portable card reader / receipt printer, which is very reassuring and makes for feeling more secure than if he'd had to take my card inside the building. I also very much appreciated his clear directions for where to go and what to do after payment was rendered. I was very pleased to be given two individually wrapped and labeled interior wipes: one for the dashboard, and one for glass. The dash wipe was very effective, but the glass wipe left a residue (I used it on the interior when I got home). The car wash itself was very surprising and fun! Halfway through, you're treated to bright, multi-color illumination that makes the foam on your car intensely glow one neon color at a time. This literally made me laugh, and was truly enjoyable. I also extremely appreciated the red, flashing 'Wait", and then the green, flashing "Go" sign at the end of the wash. This is much clearer and easier to follow than what most other car washes have. The dry station has many (what appear to be) rubber nozzles that get much closer to your car than any other I've ever experienced. I suspect that these were designed to get the car dryer than conventional designs do, but the glass didn't seem to be any dryer afterward than others. The only minor disappointment was that my car wasn't as clean after the wash as I'd expect it to be. I had to manually clean my side mirrors, a small area on each side window by the mirrors, and a section of the right side of my windshield after I got home. I'm sure that this can be fixed, and I'm looking forward to my next flashing colored light car wash! One final plus is its location makes it very easy to get into and out of. Despite it being located right on the busy Mill Plain Blvd. ingress and egress is easy and fast.

Scratched the crap out of our new car and took 0 accountability for it…read more The convenience is not worth the risk to your vehicle. We have used kaady for years and were incredibly disappointed by the way they handled this.

This car wash location ripped my rear number off on the passenger side. With video supporting the…read moreclaim, they are refusing to pay for the damage their machine caused. With no fault to our own, we're stuck paying 1700.00 for damage they caused. Avoid this company and all of its locations.

I bought my first car in my life today with Dane Ashcraft & it was sheer pleasure. First car I sat…read morein & then drove and it was as if Dane knew exactly what I wanted - a 2026 Honda CRV. Our time together got long because we ran into a few unknown's but Dane & Waldo helped us muck thru the technology to get us going. Thank God! My experience with Dane was terrific & I can't thank him enough for all his TLC. What a guy! ;-)

Rachel, this one's for you. Not just you, of course. But specifically, and especially you. You were…read moreso abundantly disrespectful, incompetent, and unable to take simple, calm, valuable feedback about a specific phone related issue you were having (that your co-worker was *not*, this is a *you* issue...) and even gave you the opportunity to let me speak to your manager whom you said would call me within the hour. Spoiler, he did not, and I haven't heard from anyone since. Hence leaving the review I told you I would be leaving. Let's get into it: My vehicle was due for it's first routine maintenance visit, and since I purchased the vehicle at Dick Hannah Honda I figured I'd bring it here and ask how much it would be given I'm moving pretty close to the dealership. I called the number listed on the sticker on my windshield and asked how much it would cost. Rachel said she didn't know, and that she would need to get me over to Sales to check my Sale date on my vehicle to see if I was under the year mark for my purchase. I said ok, get me over to Sales. Line goes dead. Call back, get Rachel again, tell her the line went dead. She says oh that's weird! Must be our system. And I'm like hmm soo, can we try again? I need to talk to Sales right? She says 'well yea but it's probably just going to hang up on you again.' ...umm. So. You don't have a way to transfer me to the people I need to talk to? How...can I talk to them? "Well, I mean we can try again if you want." Uhh....ok? Line goes dead. Call again. Get another lady (Judy? Jodie? Sorry, it was a J name). Explain I've spoken to Rachel twice and the line hung up twice when she said she'd transfer me to Sales, and Nice-J-Name-Lady says, "Oh my gosh I'm so sorry I'll keep you on the line and make sure you get over there ok?" Sure. She puts me on hold, it rings, guy in Sales picks up. Yay...I speak to him, he finds my Sale date. I'm JUST outside the year mark. Rats. No complimentary service for me. Didn't know. Oh well. How much is it gonna be for a normal maintenance check/oil change? He doesn't know. Ok. I also have questions about my mirror. Ok well for that I need Parts. Ok. Can you get me to Parts? Sure. Get guy in Parts. Nice enough dude, helps me out quoting a general price for the mirror. Thanks, ask about the oil? Oh you're gonna need service. Excellent. Awesome. Beg him please don't transfer me back there Rachel has hung up on the line twice and if I have to call back a fourth time and talk to a 6th person my brain is going to crumble to dust, I'm in the middle of a move and my light came on and I'll be doing a lot of driving and I just want some simple answers please. He's sorry, but I need to talk to service. Lo and behold, I get Rachel again. Let her know I spoke to Sales and I'm outside the year window and it's gonna cost me, so how much? She gives me a price. I ask about days and times to come in. Well, express and appointments are different. I wait. Ok, can you tell me how? Is one better than the other? I'm really busy and I have a dynamic disability and I want to wait the least amount of time, Express sounds good right? Well it's first come first served. Ok, is that good? Do they get priority over people with appts? Or...do people with appts get priority over express. She doesn't know. Ok. Is there a better day and time y'all tend to be less busy that I can aim for to bring it in? She says she can't say/doesn't know. Well that's just special isn't it. She says it's simply not possible. AGAIN, very funny to me, bc everywhere else I've called to get a quote *does in fact have a day/time* that is generally better or recommended. At this point I say you know what ok cool, I need to go at this point, but before I do, I want to advise you that your system worked just fine for your co-worker who was able to successfully transfer me to Sales without hanging up on me. She didn't care. Well hers does. Umm. Ok. So your plan is just to continue to hang up on your customers, and blame it on your 'system' ? She's becomes extremely defensive, wildly terse, and borderline snotty I think is the best word for it. I never once raised my voice, I was very kind, very polite, simply told her I wanted her to know it does in fact work and she should ask her co-worker how to do it so she stops hanging up on customers. She had 0 cares. None. Negative customer service points up the wahzoo. This woman gave 0 effs. After trying to de-escalate and calm her down and get her to a point she can listen and know I'm not attacking her I'm simply trying to help, she snaps that she just wants me to speak to a manager. Fine. That's totally fine. If you are incapable of speaking calmly to a customer at this point, hand it over. I ask for their name. Alex. Ok, does Alex have a last name? Bassett. Cool. When should I expect a call? Within the hour. Great. Thanks. Never got a call. Told her I'd be leaving a review if I didn't get a call so here we are. Too bad so sad.

Best in town!! Worth every penny and excellent service all round great team. Tint, PPF, full…read moredetail, dent removal and more.

They were the most expensive (of three quotes I got) and I didn't feel the quality was high enough…read moreto justify the premium price. I took it back with my concerns and they spent another 2 hours to meet my expectations. They ordered some floor mats which never came in. Fortunately, I hadn't paid up front.

Paul was the first to respond when I sent out a Yelp message requesting a bid for a dent in my car…read moreon a Saturday morning. Not only was he the first to send an estimate (on the weekend); Paul also gave me the lowest quote! He did a fine job fixing the large dent on my car's door, along with some small dents he found as well. He fixed the minor dents for a small additional charge. If I need minor paintless dent repairs again I'll be reaching out to Paul! Also, he drives to you, which is a bonus!

Paul was able to fix all dents, and did an excellent job! His talent for removing the dents well…read moreexceeded my expectations! The work he did was on my classic car, and the cost of the work he did was more than worth it! I highly recommend his service.

Excellent experience with McChord's Vancouver Toyota! Recently purchased my first Toyota vehicle;…read moreToyota Tundra. The staff, customer service, ease of purchasing process, environment, etc. are all top notch! Thank you very much Penny Kelly and Nate Gant! You both were and continue to be excellent to work with! Thank you as well to the whole team at McChord's Vancouver Toyota! I've already told numerous people about my excellent experience with you all!

I'm honestly shocked this place manages to keep the lights on with the level of "service" they…read moreprovide. If you value your time, your wallet, or your sanity, stay far away from Vancouver Toyota. Lack of Expertise For a dealership, their lack of basic automotive knowledge is staggering. I went in with specific concerns, and it felt like I was explaining vehicle mechanics to people who had never seen an engine before. They are quick to suggest expensive "fixes" without actually diagnosing the root cause. It's clear they prioritize sales over actual mechanical competence. Management Issues The leadership here is where the real problems start: * Chance (Manager): I have never encountered a manager so unprofessional. Chance is an absolute bully who defaults to being rude and condescending the moment you ask a follow-up question. Instead of de-escalating issues, he uses intimidation tactics to shut customers down. * Lori (Customer Relations Manager): You'd think the person in charge of "relations" would have a shred of empathy, but Lori was even worse. She talks down to customers like they're a nuisance. During our interaction, it was painfully obvious she was more concerned about clocking out and getting off work than actually resolving my problem. Final Verdict The culture here is toxic. From the service bay to the front office, there is a complete disregard for customer care. They don't want to help you; they just want you to pay up and go away so they can go home. Save yourself the headache--go literally anywhere else.