CHEF JEFF IS GREAT! *(Avoid someone named Marcie Jones)* Started out a rough experience working with a woman named Marcie Jones. There were interactions with her that were highly unprofessional and she proved to be an unreliable person to work with. I asked to be matched up with someone on the Costco team, and they matched me up with jeff. He is amazing and I highly recommend him. If it wasn't for him, I would have washed my hands of the $500 deposit for finding my car that I had given the dealership. I was about to walk away just from the specific interaction I had with Marcie Jones, avoid her. Ask for Chef Jeff. You will not regret working with Jeff no matter what. Make sure it's him that you're asking for it, chef jeff. read more

I see there are mixed reviews about the dealership. I was looking to buy a new Toyota Camry and called multiple dealerships. Most of them were still acting like there's a chip shortage, they weren't willing to negotiate or even provide an OTD price. I called this dealership, and the sales agent was professional and polite. We negotiated over the phone, and he sent me the OTD price right away. I told him the day I would arrive, with no down payment or anything required. There were no markups, hidden fees, or surprises. I paid exactly what we negotiated. I drove from Seattle area to Vancouver. The only downside was the long wait time to complete all the paperwork. Also, the license and title process takes forever, but that's not the dealership's fault. It feels like the DMV used to work much quicker in the old days. read more

Excellent experience with McChord's Vancouver Toyota! Recently purchased my first Toyota vehicle; Toyota Tundra. The staff, customer service, ease of purchasing process, environment, etc. are all top notch! Thank you very much Penny Kelly and Nate Gant! You both were and continue to be excellent to work with! Thank you as well to the whole team at McChord's Vancouver Toyota! I've already told numerous people about my excellent experience with you all! read more

Terrible experience and extremely poor communication. I traveled 1.5 hours round-trip to work with this dealership since they were the closest Toyota dealership in the Costco Auto Program. I paid a deposit and was placed on a waitlist for a vehicle. I was told it could take some time, so I was prepared to wait. After two months with no update, I emailed the sales representative I had been working with, Miguel, twice a week apart and received no response. I cc'ed another representative, Alyssa, who eventually replied and asked if I wanted to come in and place a deposit, even though I had already done so two months earlier. When I pointed this out, she said she knew I had and completely ignored the fact that she just asked me to place a deposit. She then tells me that two vehicles matching exactly what I wanted were available to reserve. This reinforced the feeling that I wasn't previously actively on a waitlist. I likely would have reserved one of the vehicles if someone had simply acknowledged that there had been a communication failure. Instead, another representative, Esther, took over and continued trying to explain away what had happened rather than acknowledging the obvious breakdown in communication. She was also unaware that I had initially placed the deposit months ago and thought I was being impatient after only starting the process a few days prior. The lack of follow-up was frustrating, but the way my concerns were handled afterward was what ultimately made me walk away, even though it means I won't get the Costco pricing. I would not recommend this dealership based on my experience. read more

This has to be the slowest dealership in the state. bought a car at the beginning of AUGUST and as of SEPTEMBER 18th I'm still waiting on license plates. Told me if they don't show they would reissue temps. I think they are just slow since I have bought from other dealerships with much faster turnaround time. They are quick for the money, but slow on the follow through. read more

​I purchased my 2015 Toyota Sequoia and a third-party warranty directly from this dealership. Three months ago, they performed engine repairs at their location. The vehicle is now experiencing issues in the exact same area they worked on, indicating a clear misdiagnosis or faulty repair. ​Despite their own workmanship warranty, they refuse to stand behind their work. Instead, they are demanding I pay a $6,000 engine teardown fee just to diagnose their own failure. They have all the purchase and service history on file but are completely refusing to take responsibility. Buyer beware--they do not honor their warranties or their workmanship. read more

I leased my 2025 Toyota RAV4 from McCord's Vancouver Toyota in the fall of 2025. While this is my first vehicle from Vancouver Toyota, my family has owned roughly a dozen Toyotas over the years. I brought my vehicle in on June 15, 2026, for an oil change and tire rotation. After returning home, I checked the oil level and found it approximately half an inch above the maximum fill mark on the dipstick (about half a quart overfilled). While I was not initially upset, I wanted the issue corrected because overfilled engine oil can cause damage, as stated in the owner's manual. I contacted the dealership and returned for a follow-up appointment. I politely explained the situation to my service advisor, Kevin, and requested that the excess oil be drained. After inspecting the vehicle, the technicians advised that the oil level was acceptable and suggested waiting 15 seconds after shutting off the engine before checking the dipstick for a more accurate reading. No oil was removed during my second visit despite my request, and I drove home thinking I hadn't checked the dipstick correctly. I followed their instructions and rechecked the oil the next day. The level remained in the same spot, approximately half an inch above the maximum fill mark on the dipstick. I called the dealership again and respectfully requested another appointment to correct the issue on the morning of June 17. At approximately 7:30 AM, Kevin personally checked the dipstick with me and agreed that the oil level was above the maximum fill mark. Kevin informed me that nobody could "touch my car until a manager came on duty at 9 AM." I told Kevin that I did not need to see a manager and that I simply needed the excess oil drained so I could be on my way. Kevin insisted that we wait for a manager, so I waited. After Kevin obtained management approval, the dealership agreed to remove the excess oil. After the excess oil was drained, Kevin and I walked out to my vehicle, which was parked in the ready area. We discovered a large amount of fresh phlegm, mucus, and saliva on the driver's side door and window. The substance appeared fresh and was actively running down the paint rather than dried onto the surface. Patrick Bussard was the assigned technician and the employee who parked my vehicle immediately before Kevin and I returned to it. I immediately photographed the substance with Kevin present, and he can verify that we discovered it together when we returned to the vehicle. I asked to speak with a manager and was assisted by Kristine Bridger, who provided my information to Lori Bonner, the customer service manager. Lori Bonner later informed me by telephone that the substance had been determined to be accidental. Based on the circumstances, I disagree with that conclusion. Despite being patient and respectful throughout every interaction, I am deeply troubled by what occurred. The timing of these events raises serious concerns regarding how my request was handled. Additionally, my brand-new WeatherTech hood protector, which was scratch-free prior to my third visit, now has deep scratches that were not present before the vehicle was returned to me. My original concern was a simple request to have my vehicle serviced to Toyota's specified oil level. Instead, it took multiple visits before the issue was acknowledged and corrected. During that process, bodily fluids were found on my vehicle, and my hood protector was returned with significant scratches. Finding bodily fluids on my vehicle and discovering damage to an accessory that had previously been in excellent condition turned an already frustrating experience into an extremely upsetting one. I have always associated Toyota ownership with professionalism and quality service. This experience has left me deeply disappointed, angry, and concerned about allowing others to service my vehicle in the future. I regret leasing my RAV4 from McCord's Vancouver Toyota, and I am now exploring my options for ending the lease. read more

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I was treated well and all my questions answered. Thank you for helping me! Looking forward to my new relationship with Mmcord's Totota

Rude. Second time there. Salesman rude. Today Service advisor was there chewing me Out for being 10 minutes

I went in to get my check engine looked at and a rear hatch issue. It cost $215 for them to just take a look. It ended up being a loose gas cap and my door was a safety switch got turned on accidentally. They had my car for 8 hours and didn't replace my gas cap until 30 minutes after I came to pick the car up. Then they tried to up sale me an alignment, a new $500 battery and more totaling $3500. I said no and asked for my car. So they made me wait for 40 minutes. This is the worse scam shop I have ever been to. read more

Jeff Williams helped us find the right car for us, no sales pressure, we used the Costco rate. It was a very good experience.

Great buying experience and the people genuinely care about making it all right. I bought, took home and set up - got a leak and rather than insist I tow it back in, they sent a professional technician, highly experienced and resolved problem with out taking apart to tow. That was a great relief. read more

I have included maintenance with my car. I just brought it in for routine maintenance. I was given a number and told to wait in the waiting room. After about an hour, I went inside the service dept room and asked if they would come and get me from the main lobby or if I had to wait in the service area. They said they would text me, and also come out and call for me. Two more hours pass. I've been here three hours now. I go inside and ask for an eta. They say they can see what time I arrived, but for whatever reason was never "checked in"...? Coming up on 3.5 hrs now....still waiting. Also they are dead slow today. Wtf. There goes my Saturday Edit* the front desk was really apologetic and mentioned they took action with the employee at fault. They are normally pretty good here. Added a star. read more

McCord's Vancouver Toyota - Car Dealers Near Me - Vancouver, Washington

I'm sitting in the parking lot now, during what is supposed to be my 8 a.m. oil change appointment. I was only able to schedule through an AI bot in spite of multiple call attempts - which, as I overheard in the waiting room, is scheduling many many customers in error. Also overheard repairs are being scheduled for parts not in stock. Nice. Anyway, my 8:00 appointment is actually a noon-to-2-start time. Hm, I work at 2, that won't work. So I scheduled the free covered oil change with a human, for tomorrow, at 7:50 a.m. "for reals," and I'll get the rest of the work I need done at Munson's. Ha, as I type this, I received a text offer from Toyota to trade in this vehicle. They wouldn't grant me a discount for my inconvenience over their cutting human jobs for this AI "solution," tho. McCord's Toyota buyers, beware! read more

We bought or Sienna here in 2022 and a year later the transition went out and Mccords was no help and in fact extremely expensive to get a rebuilt transition which we did. But hey since we spent 10k on that we got a few free oil changes... came back today to have them reset the tire pressure sensor that they installed and was told it was 107 dollars just to have them do the diagnostic and that doesn't go towards any of the work that would need doing. No customer loyalty here so I highly recommend you buy your car somewhere else. read more

Donnie (Sales Rep) and Steve (Finance Specialist) deserves more recognition than I am able to give with these 5 stars. Donnie is very customer service oriented, friendly, easy to talk too, a great listener, knowledgeable Toyota rep, helpful and personable. We were able to show up and spend less than an hour finalizing our deal on a Toyota Tundra. Steve was meticulous with the Finance paperwork and very effecient at his job. Steve also sat and talked to us about evryday life things and it was good to see them open up to customers. We were extremely happy with our interactions with Vancouver Toyota. BTW, their car dealership is HUGE!!!... the top volume dealership in the PNW. Thanks a Million for everything. I will now be referring my family and friend to you. read more

From start to finish they were upfront and honest about everything and I would definitely recommend them to friends and family

Just picked up my new Tacoma from McCormick Toyota, and the experience was excellent from start to finish. The staff were genuinely friendly and never made me feel pressured, which I really appreciated. They worked hard to get me a great deal and were upfront about pricing the whole way through. The whole process felt smooth and transparent, no games, no hassle. If you're in the market for a new vehicle, I'd highly recommend checking them out. Great people, fair prices, and a dealership that actually treats you right. Five stars. read more

They were not truthful (shocker, I get it) and have lost my business due to the service department. The condescending attitude of the young man assisting on the front lines in particular needs to be addressed. The last few times we have visited it has been unusually expensive. Which is reasonable if work is being done proper and you're being treated well. Recently they told me I needed a $200+ part that another dealership confirmed was not the case. I realize they don't actually care but just when I thought I had a dealership we could trust again turns out that's not the case. Not sure what has happened here the last year or so but it has really gone downhill. Unfortunate to say the least. read more

Lease a Tacoma and the experience was not stressful at all and the salesperson was excellent. Great customer service. Thank you Nick Audrey! read more

Oh no! What could improve? Be transparent! There is NOTHING transparent with this dealership. My truck is almost mint condition, so I try real hard to dealerships to check all records updated. That being said... First visit was spring 2023. Had returned to WA from east coast and was 'splained' to why the cost for an oil change was almost $100 more than the dealership in MD. Mind you, the dealership in MD saw my WA Army license plate and ask me if I was a Veteran and noted it in my record and it was provided every time I went in for service. (That's what cx is folks) So, until recently (and newly retired ), I worked from home and couple go a long time without oil change, etc. Truck is garaged and treated like she still has new truck smell. I received an email with 3 oil changes/tire rotations in 2 years for a solid price. I took the bait. We are returning from month long trip, schedule the oil change online. Easy peasy. I guess CO didn't like us leaving and threw me a rock, the truck made a catch, but it is was a great catch, one she should have left go! we stop for lunch and I call to see if I can't get the windshield replaced while I am already there for oil change. We set it up and service guy texts me back the $$$. It was a good price, then I thought, wait, is this OEM and does he have the correct windshield. Text him back and send pics, and I guess that was the right price. Today, go in at the 'modified' time of 0900 (ILO 0700). Go through this all again to make sure it's the correct windshield. They assure me it all good. Then I get the estimate. There is NOW an added 'calibration' charge as well as a 'disposal' fee. (Leave to old one in the truck, I will take care of it myself sir $30 plus dollars) End up speaking with cx person, still not happy, but she promises to research why the miscommunication. I do receive call and email and she says that I actually don't need the calibration. 1100ish, but they still need to get windshield in. Next update is at 1500, garbled v/m. I am already on the bus to go get BadA$$. When it went to v/m, they sent an email. I didn't get that until after I got to their location. Bottom line, their 'windshield' contractor was a no show. They wanted to give me rental and come back Thursday when he may or may not get the windshield in. It was a huge no thanks! I already have appointments and a life, surely not playing around with their silly rental. Because y'all know it wouldn't have been a truck, a 4wd truck. Probably the smallest thing on their lot. But we will never know. So, if you can, shop elsewhere. They have some solid folks, but the overall corporate culture seems way suspect! If I must go to a dealership, I will drive north or cross state lines and go into OR. They can't be trusted. read more

McCord's Vancouver Toyota - The only 2 calls. Service agent said they called a bunch of times to give me an undated. Two, just two! - Car Dealers Near Me - Vancouver, Washington

Side door not functioning. Two days to get the part.(your rental service was right there) Now it it's doing the same thing I took it in for. read more

We had great experiences both times we bought from this dealer. Sales staff is helpful and respectful. Out the door pricing was clearly defined and much more competitive than all the other dealers I went to in Portland metro area, and I went to them all. Front desk staff were friendly, attentive, and funny. Brandon in sales was kind, patient and helpful. Even the finance manager (which always stresses me out) was great- low pressure, patient, etc. I live walking distance to another dealer but am considering doing the extra drive here because the whole vibe at this place is just different. read more

Easy to trade in my older car for a beautiful Toyota RAV4. Thank you both Kohen and DeAnna for all of your help with my purchase!

I had an 11:45 appt. to have my battery tested to see if it needed to be replaced under warranty. They took my car and gave me a number but no ETA . They said they would need a receipt for the existing battery purchased in Marysville WA. I contacted that location and received a copy then went back to service desk to find out when my car would be ready. I was there for 45 minutes to learn they never even checked me in. I just wanted the battery tested but they never did it. Communication was terrible and process was chaotic and left with no service and a total waste of time. I was so disgusted I asked to bring my car to me but check out what they left on my seat. PS - They wanted $215 labor for a 20 minute job to install new battery. read more

McCord's Vancouver Toyota - Toyota "We make it Easy" Hah! - Car Dealers Near Me - Vancouver, Washington

We have purchased 3 Toyotas through this dealership and found them at best ok. We had an access panel to get to the oil area for changing oil and filter and they continually didn't replace reusable fasteners to keep the access door from falling off and indeed it did. They also pushed front end alignments for some time for cars that didn't need them. They also continually pushed to replace headlights that were frequently burning out that Toyota finally put a fix in for. This most recent purchase 4/26 we opted to go to Oregon to buy our latest Toyota. read more

I've been a loyal customer of McCord's Vancouver Toyota for over a decade, spending thousands of dollars on service and maintenance. Until today, I had zero complaints. But what happened today was not just disappointing it was the most unprofessional customer service I have ever encountered. On my last visit, McCord's had broke off a stud on my wheel and said it was not my fault. I trusted them to document it properly, but they didn't. When I returned today to fix a tire issue, I was told removing the tire could break more studs and I would be responsible for the cost. Not because I caused the damage, but because they failed to note it. It's not about the money, it's about accountability. I spoke with the customer service manager Lori. When I tried to speak with her manager, Lori refused to listen, told me she was off at 2pm, and said no one else was available due to a company BBQ. Then ultimately hung up on me. No yelling, no profanity, just a customer trying to be heard. I went in person and spoke with a man that stated he was her direct supervisor, who was equally dismissive and unapologetic. His response was, there was no notes, so there was nothing they could do. This is how McCord's treats long time customers. No transparency. No ownership. No effort to make it right. If you value integrity, accountability, and basic respect look elsewhere. I was even looking to buy a new truck soon. Not from them anymore. read more

Matthew was so helpful. Knowledgeable and not pushy. Overall the buying experience was low pressure and easy to

Penny was incredible! knowledgeable, kind, and found us the best deal! We bought our rav 4 hybrid 2021 in March & live in hood river so we make the drive back out to vancouver to see her for questions and servicing. 10/10 recommend. read more

Mccord's sold me a used car and replaced the brakes with cheap parts vs factory parts confirmed by my mechanic. Also sold an oil change package said it didn't expire, was just informed it did and I have 7 oil changes that need to be used by 10/2026. read more

Been dealing with a sensor issue with our 25 sienna for over a year. They attempted to diagnose it twice and say they forwarded our concern to Toyota. Anytime I call to check on it they ignore my calls. Recently went in for a routine service and was told "well hopefully you can figure it out soon." Would never recommend this Toyota. read more

There was no haggling over price, the salesman was very professional especially when it came to reviewing the features of the Land Cruiser

I worked with Lori, the Customer Relations Manager at Vancouver Toyota, and she took my concerns seriously. She listened, followed up, and put in real effort to help resolve the situation. I appreciated that she stayed involved and worked to make things right. McCord's Vancouver Toyota is lucky to have Lori because she clearly cares about helping customers. read more

first time doing my service at this location today. my booking was for 7:55 am for a simple oil change service under Mr.Choo told me it would take about an hour. waited inside and had to check at the desk a few times to see why its taking too long. they just kept telling me to wait when my car was already done and ready just parked in the back. he said that he texted me that the service was done but i did not get a text and also showed him my messages to prove it. i waited an extra hour for no reason . nobody checked on me and i had to find iut myself after wasting my morning that it was done and parked the whole time i was waiting inside. i will never come back to this location im glad it was my first and last time read more

Amazing experience super happy with our purchase! Love the customer service and attention we received. Great staff read more

McCord's Vancouver Toyota - Car Dealers Near Me - Vancouver, Washington

I bought a new car and paid $400 for registration. I have called at least 25 times in the last two weeks trying to find out if they sent in the registration. No one responds. No one returns calls and the DMV can't do anything. This is totally irresponsible. Simple answer would suffice. read more

I've tried to give McCords the benefit of the doubt every time I've taken my Toyota in for service here. Three times in a row the service advisors have been rude and this last time they actually overfilled my oil. I won't be returning. read more

Without a doubt the easiest and most thorough car buying experience I have ever had. Liam is great and helped us out tremendously. He was very knowledgeable about the vehicle and made the experience very seamless and pleasant. read more

I had a great experience at this Toyota dealership from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured at any point in the process. They took the time to answer all my questions and made sure I was comfortable with my decision. Sergey was my advisor when I brought my daughters car in and he was very kind and professional the entire time. If you need someone you can trust I suggest going to him :) The whole process was smooth and straightforward, and I really appreciated how transparent they were about pricing and options. It's not always easy to find a dealership that treats you with respect and honesty, but this one definitely does. I would absolutely recommend them to anyone looking for a new or used vehicle. I'll definitely be coming back for future service and purchases. read more

I never give reviews but the guy I bought my car from Liam needs credit for just being chill and getting me the information I need. I don't really like this dealership but if you do go here, ask for Liam. Liam gets 5 stars McCord's Vancouver Toyota gets 1.5 stars read more